--- title: Locobuzz Reviews meta_title: 'Locobuzz Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 132 reviews by the users' company size, role or industry to find out how Locobuzz works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 132 scale: '5' date_modified: '2026-08-07' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Locobuzz Reviews **Vendor:** Locobuzz Solutions Pvt Ltd **Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Average Rating:** 4.3/5.0 **Total Reviews:** 132 ## About Locobuzz Locobuzz is an AI-powered customer experience platform that helps brands manage their digital presence and customer interactions across multiple channels. It enables businesses to monitor social media, news, and online conversations in real time, respond to customer queries through a unified dashboard, and analyze sentiment and trends using advanced analytics. The platform also supports content publishing, workflow automation, and AI-driven response suggestions. By centralizing engagement, insights, and support, Locobuzz helps organizations improve response efficiency, strengthen brand reputation, and make data-driven decisions to enhance overall customer satisfaction and business performance. ## Locobuzz Pros & Cons **What users like:** - Users appreciate the **ease of use** of Locobuzz, aided by its intuitive CRM and supportive team. (22 reviews) - Users commend Locobuzz for its **helpful features** , enhancing user experience with quick insights and excellent support. (21 reviews) - Users commend Locobuzz for its **powerful AI-enabled features** that enhance social media listening and reporting capabilities. (18 reviews) - Users appreciate the **efficiency** of Locobuzz, praising its user-friendly interface and seamless workflow automation for complex tasks. (13 reviews) - Users commend Locobuzz for its **excellent customer support** , featuring responsive teams and effective training that enhance user experience. (12 reviews) - Customer Service (11 reviews) - Users appreciate the **intuitive UI** of Locobuzz, making navigation and functionality seamless and enjoyable. (11 reviews) - Users love the **exceptional user interface** of Locobuzz, praising its cutting-edge features and user-friendliness. (10 reviews) - Analytics (8 reviews) - Helpfulness (8 reviews) **What users dislike:** - Users express frustration with the **slow loading** times of Locobuzz, leading to performance issues during use. (7 reviews) - Users feel that **improvement is needed** in dashboard customization and AI features to enhance overall performance. (5 reviews) - Users find the **limited features** of Locobuzz lacking depth, affecting usability and overall experience. (5 reviews) - Users often face **login issues** and auto logouts, which can lead to frustration and delays in their workflow. (5 reviews) - Users report **performance issues** including lag and slow portal response times, affecting their overall experience. (5 reviews) - Users experience **slow performance** with Locobuzz, encountering lag and occasional glitches that hinder usability. (5 reviews) - Poor Performance (4 reviews) - Difficult Reporting (3 reviews) - Users often face **glitches** with auto logouts and unclear filters, making ticket management challenging and time-consuming. (3 reviews) - Limited Customization (3 reviews) ## Locobuzz Reviews ### 1. Effortless Feedback Management & Superior Support **Rating:** 4.0/5.0 stars **Reviewed by:** Parvati P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Locobuzz?** I find Locobuzz very effective for managing customer support feedback. It does everything as per my requirement, like tracking feedback received from our personal accounts and timelines. The automated reports and email alerts are tailored to our needs, which makes grievance tracking very helpful. The support team from Locobuzz is very helpful and reachable; they help fix our problems as and when required at the earliest. The initial setup of Locobuzz was very easy and comfortable. **What do you dislike about Locobuzz?** NA **What problems is Locobuzz solving and how is that benefiting you?** I use Locobuzz for tracking customer feedback, managing feedback timelines, and generating automated reports and email alerts, which enhances our grievance tracking. ### 2. Unified Dashboard with AI Insights That Speeds Up Customer Engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Locobuzz?** Locobuzz is a helpful tool because it brings customer conversations, social listening, and analytics into one unified platform, which makes it easier to engage faster and more intelligently. The main upsides for me are the unified dashboard, quicker response handling, AI-driven insights, social listening for brand mentions, trends, and competitors, and workflow automation that helps keep everything organized. **What do you dislike about Locobuzz?** In my experience with Locobuzz, the analytics capabilities feel somewhat basic - the reporting could benefit from more advanced customization options and deeper, more granular insights. Additionally, the mobile app needs significant improvement, as it currently doesn’t provide a smooth or efficient experience for managing tasks on the go. **What problems is Locobuzz solving and how is that benefiting you?** Using Locobuzz, we’ve been able to overcome major ORM challenges, including managing large-scale social media interactions, ensuring timely responses, and removing the need for manual sentiment analysis. Its Gen AI capabilities have significantly reduced our manual workload by automating sentiment detection and recommending responses, which has improved both speed and accuracy. Automated workflows also help reduce turnaround time, and the user-friendly interface supports stronger adoption across the team, ultimately boosting efficiency and improving customer satisfaction. ### 3. Locobuzz - As a tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Locobuzz?** What I like the most about Locobuzz is that everything on the platform is very easy to understand and navigate. The type of reports that Locobuzz provides are truly impressive, and the fact that we can fully customize the dashboards as per our requirements makes it even better. The ORM functionality also becomes much more streamlined and efficient through the platform. Apart from this, Satwik from the Customer Success team has been extremely supportive throughout, and he has always been available to help resolve every query without delay. **What do you dislike about Locobuzz?** Honestly there’s nothing to dislike about the Locobuzz No major issues **What problems is Locobuzz solving and how is that benefiting you?** With Locobuzz, everything is centralized — which saves a lot of time and reduces manual effort. The platform helps us track mentions, respond faster, measure sentiment, and analyse performance through ready and customized dashboards. Overall, Locobuzz has made our social media monitoring and ORM processes much more organised, efficient and data-driven. ### 4. Seamless Integration and Outstanding Support with Locobuzz **Rating:** 4.0/5.0 stars **Reviewed by:** Kratika K. | Sr. Social Media Associate **Reviewed Date:** October 28, 2025 **What do you like best about Locobuzz?** I really appreciate Locobuzz for its user-friendly interface, which makes handling complex tasks more manageable and efficient on a daily basis. The ticket-level tracking capability is particularly useful, as it allows me to monitor everything that needs to be tracked effectively, and the reports generated are readable, which is an advantage over some other software options. I find the customizable reports especially beneficial, as they enable us to pull detailed information on customer queries and agent productivity seamlessly. The support team, with representatives like Jinisha and Satwik, stands out for their availability and prompt responses, offering detailed sessions and creating communication channels such as a WhatsApp group for easy resolution of minor doubts. The planned calendar for training and doubt sessions was instrumental during the setup process, contributing to a smooth transition. Moreover, Locobuzz has played a crucial role in addressing major challenges like tracking agents' productivity, First Response Time (FRT), and Service Level Agreements (SLA) alignment, crucially aiding our company as it grows. **What do you dislike about Locobuzz?** I find its prices a bit high for adding one more user. If in the future, we are looking to expand, then adding one user will cost us 7000 per login/per month, which seems to be a lot for any company. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz streamlines tracking of agent productivity and customer inquiries across social platforms, solving issues with FRT and SLA tracking. It offers customizable reports and a user-friendly interface, enhancing operational efficiency. ### 5. Efficient Social Listening with Helpful Analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Sandhya S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Locobuzz?** I appreciate how Locobuzz simplifies the analytics part, making it very easy for me. The ability of Locobuzz to save my time in creating charts is particularly valuable. It automatically generates insightful charts and visual reports from social data, eliminating the need for manual analysis. This feature is crucial in streamlining my workflow and allowing me to focus on more strategic tasks. Additionally, the initial setup of Locobuzz was easy, and the team provided great assistance, making the onboarding process smooth and hassle-free. **What do you dislike about Locobuzz?** The sentiment tags are not always accurate in Locobuzz, which poses a challenge. The current system struggles with understanding mixed or content-heavy statements, leading to incorrect sentiment tagging. **What problems is Locobuzz solving and how is that benefiting you?** I use Locobuzz for social listening, where it saves time by automatically generating insightful charts and visual reports from social data, eliminating the need for manual analysis. ### 6. Love the Dashboard **Rating:** 4.0/5.0 stars **Reviewed by:** Isha S. | ORM and Strategic Alliances, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Locobuzz?** The dashboard is good, and the team is very prompt in responding. **What do you dislike about Locobuzz?** Every update comes with an additional cost, and it’s quite difficult to keep track of it all. **What problems is Locobuzz solving and how is that benefiting you?** CRM, helps with customer satisfaction ### 7. Very User-Friendly Tool **Rating:** 4.0/5.0 stars **Reviewed by:** swati r. | Customer Relationship Management Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Locobuzz?** It is very user friendly tool and the process is very seamless **What do you dislike about Locobuzz?** The reports download could be made better **What problems is Locobuzz solving and how is that benefiting you?** The dashboards are good ### 8. Going good so far in terms to speedy execution, too new for a detailed review. **Rating:** 4.0/5.0 stars **Reviewed by:** Abdul A. | Team Lead- ORM, Email team, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Locobuzz?** The speed of execution, particularly in terms of how quickly we're able to address customer's queries. **What do you dislike about Locobuzz?** It's still too early for me to provide any meaningful feedback or comments on this. **What problems is Locobuzz solving and how is that benefiting you?** It is helping us address customer queries in a timely manner. ### 9. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Varsha A. | Manager- customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Locobuzz?** It has multiple features that help us understand the data. **What do you dislike about Locobuzz?** Currently, there is nothing to dislike, but the portal occasionally works very slowly, which impacts its performance. **What problems is Locobuzz solving and how is that benefiting you?** It contains all the channels on one page, which saves our time and helps us to fetch the report easily. ### 10. Impressive AI and UI, But Ticket Updates Are Slow **Rating:** 3.5/5.0 stars **Reviewed by:** Bhumika J. | Online reputation manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Locobuzz?** Ai features and perfect UI UX. Loci buzz not only helps us maintain brand credibility. **What do you dislike about Locobuzz?** Delayed in reflecting tickets, notification overload, response time lag, limited sentiment accuracy **What problems is Locobuzz solving and how is that benefiting you?** The seamless integration and automation features save us valuable time and ensure that no conversation goes unnoticed. ### 11. Impressive Technological Advancements with Locobuzz 3.0 **Rating:** 4.0/5.0 stars **Reviewed by:** Lalit B. | ORM Manager - Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Locobuzz?** Locobuzz has come a long way in terms of technological advancements since version 1.0 and now 3.0. **What do you dislike about Locobuzz?** Intermittent lagging issues sometimes especially while generating a response while using response genie **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz is helping generate creative and empathetic responses ### 12. User-Friendly CRM with Excellent Support, Needs Smarter Notifications **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Locobuzz?** The CRM is user-friendly, making it easy to navigate and use. The team members are consistently available to offer support, and their cooperative attitude truly enhances the overall experience. **What do you dislike about Locobuzz?** The forward function could use some enhancements, and it would be beneficial to introduce a more AI-driven pop-up notification system for high-risk alerts. **What problems is Locobuzz solving and how is that benefiting you?** Easy-to-use interface and ease of getting the data in a customizable format. ### 13. Smooth experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Locobuzz?** Locobuzz has a wide options to explore, and all the data you need can be extracted and bifurcated easily. **What do you dislike about Locobuzz?** The only thing we disliked was that only one person can log in at a time. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz helps us manage all our social media interactions with users under a single dashboard. ### 14. Since Anand started servicing, it's been good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Locobuzz?** I feel the tool captures relevant data and helps us quite a bit for ORM. But client servicing was lacking in the past and i feel with Anand it's solved **What do you dislike about Locobuzz?** Expensive. I feel is a bit more expensive vs other companies **What problems is Locobuzz solving and how is that benefiting you?** ORM and social listening ### 15. Good insights and helpful for social listening. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Locobuzz?** The detailed reports and insights are incredibly helpful for analyzing our brand voice and customer support. The point of contact is always available and highly responsive, ensuring that any queries are resolved efficiently **What do you dislike about Locobuzz?** UI can get better as there is always a scope for improvement **What problems is Locobuzz solving and how is that benefiting you?** We receive a lot of noise on our social platforms, making it difficult to understand what people truly want. Locobuzz helps declutter this noise, providing transparency and actionable insights, allowing us to engage more effectively with our audience. ### 16. Best tool to handle social media campaign **Rating:** 4.0/5.0 stars **Reviewed by:** Syed F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Locobuzz?** 1. Easy access to handle all queries/complaints across all the social media channels 2. The nature of the customer's voice can be identified with the sentiments option 3. LB provides a well-equipped reporting structure for review 5. Ticket summary is the best feature of the tool **What do you dislike about Locobuzz?** One drawback of the tool - It does not generate channel-wise ticket closure TAT. However, the available option is quite complex to get the SLA report. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz plays a crucial role in addressing queries/complaints on a timely basis. Handling a complaint within a defined TAT helps to avoid unnecessary escalation which may impact the brand image. ### 17. My experience with LocoBuzz has been great. **Rating:** 4.0/5.0 stars **Reviewed by:** Shalmali H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Locobuzz?** I like the user friendly interface & how it conveys the customer sentiment depending upon the conversations going on our socials. The customer support has been great & prompt. It helps me keep a track on the ongoing engagement on all my social media channels. **What do you dislike about Locobuzz?** The ticket raising time is still a bit longer, I would like if it was a bit more faster. **What problems is Locobuzz solving and how is that benefiting you?** It helps me keep a track of all customer complains & queries & respond them at the earliest. ### 18. Nice. **Rating:** 3.5/5.0 stars **Reviewed by:** Khushboo S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Locobuzz?** Only the support team. They always try to solve the issue. **What do you dislike about Locobuzz?** If we have missed any details in our ticket, there is no option to check our last closed ticket to rectify the error or fill the details. We have to check a common bucket in which it is hard to find our own tickets. There is no ease of integration of negative reviews from the portal. **What problems is Locobuzz solving and how is that benefiting you?** helping to merge the protals faster. ### 19. Positive experience **Rating:** 3.5/5.0 stars **Reviewed by:** Arti G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Locobuzz?** Customer support was helpful.----------- **What do you dislike about Locobuzz?** 1)Unable to see my closed tickets separately. 2)Tickets get assigned to another representative if I set the status 'Outcalling'/'break'. It should only be assigned to another agent in case of 'Complete log out'. 3) Unable to edit any reply once it has been sent. **What problems is Locobuzz solving and how is that benefiting you?** Ease of integration of all social media platforms. ### 20. Good. Can get better **Rating:** 3.5/5.0 stars **Reviewed by:** Safwan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Locobuzz?** Quite fast. Reviews and commments refelect as quich as possible. **What do you dislike about Locobuzz?** Navigation needs to be easier. Filters could get better. **What problems is Locobuzz solving and how is that benefiting you?** all complains across every platfrom are captured under 1 plaform. Cuts down on manually keeping a check on all platforms. ### 21. Good UI **Rating:** 4.0/5.0 stars **Reviewed by:** bhumika j. | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Locobuzz?** New version has vast features which is helping us more **What do you dislike about Locobuzz?** App crashing many times we face the app crashing **What problems is Locobuzz solving and how is that benefiting you?** We are able to fetch the social media escalstion for our organisation ### 22. Great tool with immense useful features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Locobuzz?** Locobuzz can streamline social media management with the immense options available. It helps us to manage our customer engagement by helping to respond to all the comments and messages in one place. The analytics of the enagagement metrics are very insightful. Overall it helps in effortlessly managing several brands under a single platform. **What do you dislike about Locobuzz?** Due to the presence of too many options available in the tool sometimes it becomes difficult to figure out the exact thing you need wrt to the analytics part. Some UI improvement may help to increase the ease of use. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz provides a single platform to engage with all the audience in one place, this helps us to manage several brand pages under one tool. It also helps in quick response and improving the overall CX journey. ### 23. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Arpit J. | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Locobuzz?** The instant fetching of tickets with the **What do you dislike about Locobuzz?** Sometimes the server works slow while working on locobuzz **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz in helping our organization to fetch the social media escalations ### 24. Locobuzz is very good **Rating:** 4.0/5.0 stars **Reviewed by:** Kartik S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Locobuzz?** Locobuzz has smooth userface and tagging part **What do you dislike about Locobuzz?** Sometimes Locobuzz portal starts working slow. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz is easily fetching the social media escalations of our organization ### 25. Good tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Locobuzz?** The opportunity to view all social media platforms in one place is very great. **What do you dislike about Locobuzz?** It would be great if we had the mention and DM separately as different threads. **What problems is Locobuzz solving and how is that benefiting you?** This is solving the problem of not having to use multiple tabs to view different forms. ### 26. Made complex things easier. **Rating:** 4.0/5.0 stars **Reviewed by:** Yukta S. | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Locobuzz?** Can respond to all the comments on all the social media Platforms under one roof. Keep track of the engagement. Have a count of all the mentions. (Outgoing, incoming, total mentions and Daily mentions) Identify the top used keywords and know their mention counts. Can be operated from a mobile phone for replying to urgent Dms and comments. All brands can be looked after under one platform. **What do you dislike about Locobuzz?** There some some glitches at times. Work has to be put on hold when the site laggs. **What problems is Locobuzz solving and how is that benefiting you?** It helps us to respond to all the commenst and DMs under one roof. It gives us flexibility and helps us to work in a quicker manner. ### 27. Locobuzz is one of the best CRM tool **Rating:** 4.0/5.0 stars **Reviewed by:** Sanyam S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Locobuzz?** Locobuzz stands out for its exceptional user interface, complemented by cutting-edge AI features. **What do you dislike about Locobuzz?** Can be used by only one person at a time **What problems is Locobuzz solving and how is that benefiting you?** Locubuzz is assisting in the implementation of CRM for various brands. ### 28. Exposure to Technology and business analyst **Rating:** 4.0/5.0 stars **Reviewed by:** Abhay V. | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Locobuzz?** Good technology and helping us to connecting brand with the customers **What do you dislike about Locobuzz?** UI part become more tidious after new updates. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz helping customer to reach higher desk and get better support with best team. ### 29. Locobuzz **Rating:** 3.5/5.0 stars **Reviewed by:** Veeni M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Locobuzz?** The ticketing system and Sentiment Analysis part **What do you dislike about Locobuzz?** Sometimes the system logged out even after referencing and the ticket assignment seems challenging. **What problems is Locobuzz solving and how is that benefiting you?** Integration of Review platforms and Marketplace ### 30. Good Listening tool **Rating:** 3.5/5.0 stars **Reviewed by:** Disha P. | Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2023 **What do you like best about Locobuzz?** Locobuzz is an exceptional platform that has recently undergone a major update, propelling it from a good listening tool to an outstanding one. The platform allows for comprehensive data collection and sentiment analysis, while also providing easy, real-time response to all customer queries. The user interface is sleek and intuitive, featuring numerous customizable widgets that make organization effortless. Additionally, users can now easily export reports and charts. It has proven to be essential in understanding and tracking customer sentiments and inquiries. However, we recognize its tremendous potential as a marketing tool in many areas. **What do you dislike about Locobuzz?** They can improve ORM keyword-based search and simplify keyword integration. It should be easy to download the excel reports instead of sending it to the emails. **What problems is Locobuzz solving and how is that benefiting you?** It has helped in making ORM and listening better with now additional feature of Quora ### 31. A great tool for monitoring mentions **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Locobuzz?** Locobuzz support responds promptly when reached out for a specific concern. **What do you dislike about Locobuzz?** I've encountered problems like the absence of a campaign-related filter in the campaign report section. Sometimes unable to find the mention on LocoBuzz. **What problems is Locobuzz solving and how is that benefiting you?** Assisting in efficiently tracking and responding to users. ### 32. Good App **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Locobuzz?** Good app to work, its easy to understand **What do you dislike about Locobuzz?** Reports are bit dificult, it is not the way we want. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz is better than any other app which used earlier. ### 33. This is a nice tool to work and easy to understand **Rating:** 4.0/5.0 stars **Reviewed by:** Deepak . | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Locobuzz?** Locobuzz is a nice tool to handle your customer as it capture the things nicley and the tool is also easy to understand **What do you dislike about Locobuzz?** Altough the tool is good but still its need to be improved like sudden logouts,slow opening of the interactions etc. **What problems is Locobuzz solving and how is that benefiting you?** Using Lb we do not need to open different different social media handles and accounts ### 34. Locobuzz CX Suite is on a whole new level! Love it! **Rating:** 4.0/5.0 stars **Reviewed by:** Manikho A. | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Locobuzz?** Locobuzz has been a good listening tool, but with the new update, it is now an awesome platform. The user interface is easy and a lot cleaner. The numerous, customizable widgets help get things organised. Reports and charts are now easily exportable. While this tool has always help our brand understand and track queries and sentiments of customers and prospects, it has so much potential in many areas of marketing. **What do you dislike about Locobuzz?** Found it quite unfriendly in the beginning but with the update, it is much better. **What problems is Locobuzz solving and how is that benefiting you?** 1. ORM- this has improved our response rate and overall TAT on tickets. 2. Sentiment Analysis - this has helped us understand the perceived value of our brand in the industry. 3. Regular Reporting- This helps us constantly be updated on our progresses and drawbacks. ### 35. Good service **Rating:** 4.0/5.0 stars **Reviewed by:** Divya R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Locobuzz?** Fast and working smooth easy to use smart feature **What do you dislike about Locobuzz?** Sometimes auto logged out but easy to use. **What problems is Locobuzz solving and how is that benefiting you?** Capture each and everything and easy to use ### 36. Good however needs some improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Locobuzz?** Working fine however some feedbacks which we have shared with them. Overall good product **What do you dislike about Locobuzz?** Noting as of now as we are sharing continuous feedbacks with them and we are getting continuous support **What problems is Locobuzz solving and how is that benefiting you?** Social Media Escalations ### 37. Easy to use and most helpful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Mansi S. | Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Locobuzz?** The user interface is easy to understand. This tool has helped our brand understand the sentimental value of our brand in the industry, which has furthered paved the way to build content and connect with our customers more. **What do you dislike about Locobuzz?** Nothing for now. Found it a little slow in the beginning but the team has helped us through that as well **What problems is Locobuzz solving and how is that benefiting you?** - Sentiment Analysis through listening- Helping us understand the perceived value of our brand in the industry. - ORM- Helping us improve our response rate and overall TAT on tickets. - Reporting- Regular reporting helps us constantly be updated about our own social channels. ### 38. Experience for reporting part is good. However, the ORM Interface still needs to be worked on. **Rating:** 4.0/5.0 stars **Reviewed by:** Reynold M. | Senior Executive Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Locobuzz?** We can get multiple reports in 1 go. Also, we can take our campaigns accordingly from a marketing POV. **What do you dislike about Locobuzz?** ORM UI isn't that great. If brought an update for the same things will be better. **What problems is Locobuzz solving and how is that benefiting you?** We can get multiple reports in 1 go. Also, we can take our campaigns accordingly from a marketing POV. ### 39. Good Enough **Rating:** 4.0/5.0 stars **Reviewed by:** Ankit D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2023 **What do you like best about Locobuzz?** Locobuzz team is very cooperative and helpful **What do you dislike about Locobuzz?** Some insights are not correct. For example post performance data **What problems is Locobuzz solving and how is that benefiting you?** For data analysation and post engagements ### 40. Get Analytics easily **Rating:** 3.5/5.0 stars **Reviewed by:** Vivek M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Locobuzz?** Good to handle it. Easy data collection, the accuracy of data is almost 80% of it. Working on ORM or For listening to it helps a lot in gathering the information. **What do you dislike about Locobuzz?** We can download reports directly from the tools, which can make our work easier. Some changes can be made on the ORM Part to make work more easier. **What problems is Locobuzz solving and how is that benefiting you?** making our work more easier in term of reporting. ### 41. Reporting and analysis in a click of a button. **Rating:** 3.5/5.0 stars **Reviewed by:** Arya L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Locobuzz?** Sentiment analysis and creating diy reports in a giffy. **What do you dislike about Locobuzz?** Can improve the sentiment of the conversation with more accurate data **What problems is Locobuzz solving and how is that benefiting you?** Mentions report, Diy reports, Crisis reporting etc ### 42. It was a good experience using this tool **Rating:** 4.0/5.0 stars **Reviewed by:** Aditi A. | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Locobuzz?** The ORM is pretty convienetent. The fact that all the social media channels are on one tool and the response process is very simple. **What do you dislike about Locobuzz?** Sometimes the platform is a bit slow in terms loading the ticket **What problems is Locobuzz solving and how is that benefiting you?** ORM Social Media Tools ### 43. Good social listening tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Locobuzz?** can crawl vernacular languages which is the most helpful feature required from a brand perspective **What do you dislike about Locobuzz?** If we need to crawl on one or two social media for any particular brand then the overall pricing is very high **What problems is Locobuzz solving and how is that benefiting you?** replying to social audience at one place ### 44. Great tool for sentiment analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Locobuzz?** User-friendly dashboard and live monitoring of keywords, hashtags and influencers. **What do you dislike about Locobuzz?** It's unable to monitor Instagram based on keywords and sometimes it takes time to load. **What problems is Locobuzz solving and how is that benefiting you?** It has greatly helped ith social media listening & monitoring. ### 45. ORM related services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Locobuzz?** Had a fantastic experience using the LocoBuzz application for my ORM-related requirement. Special thanks to Abhishek, Meet, Ankita and Khushi for your regular support **What do you dislike about Locobuzz?** We cant upload more than 4 photos while scheduling post from their application **What problems is Locobuzz solving and how is that benefiting you?** ORM end to end ### 46. Effortless and Featured driven Social Analytics Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Hitesh S. | Sr. Online Reputation Management Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2019 **What do you like best about Locobuzz?** Powerful Smart feature makes managing social channels a breeze. Impressive reporting capabilities and Strong listening, mentions are tracked live, and also provides influencer analytics features **What do you dislike about Locobuzz?** Data visualizations take some time to load. **Recommendations to others considering Locobuzz:** It is a very robust tool, you can keep a check on your users and keep a track **What problems is Locobuzz solving and how is that benefiting you?** It's easy to create reports with their DIY dashboard. The competition benchmarking helps us to analyze in a convenient manner. ### 47. Locobuzz is a good tool when its comes to ORM and social media management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2021 **What do you like best about Locobuzz?** The tool has a good UI which makes it easy to use for everyone. **What do you dislike about Locobuzz?** There were few issues with the auto-tagging mechanism and emails classification, however, when highlighted to the team the issue was resolved immediately. **What problems is Locobuzz solving and how is that benefiting you?** The tool helps in gathering all data from our social media profiles without delay, which is helping us to respond quickly. Provides data and reports which helps in timely review of our business conversations. ### 48. Good Company **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2019 **What do you like best about Locobuzz?** Its employee centric. The company values about employees. **What do you dislike about Locobuzz?** Nothing as such. Every thing is already available in the tool **Recommendations to others considering Locobuzz:** Best and simple tool to use for analysis. **What problems is Locobuzz solving and how is that benefiting you?** Working for online reputation management of various big brands ## Locobuzz Discussions - [What is Locobuzz used for?](https://www.g2.com/discussions/what-is-locobuzz-used-for) - 1 comment - [View Locobuzz pricing details and edition comparison](https://www.g2.com/products/locobuzz/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+16%3A28%3A38+-0500&secure%5Bsession_id%5D=409b6854-0f0c-48bc-abc2-3c19c81e692a&secure%5Btoken%5D=9cef48a4e2a1818b080d50ab25a65abf16380a9b51e683f15b5b9562843e1f47&format=llm_user) ## Locobuzz Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation - Image Library **Media Channels** - Broadcast Media - Print Media - Online Media **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis - Social Media Monitoring - Competitor Monitoring - Hashtag Tracking - Engagement Tracking - Activity Tracking - Influencer Tracking - Impact Measurement **Brand Signals** - Comparison - AI - Brand Health **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integration - Social Media Integration **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Multi-Account Management - Social Ads - Campaign Planning - Hashtag Capabilites - Multi-Campaign - Customer Engagement - Automated Publishing - Real-Time Analytics **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - Customizable Reports **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Process** - Mentions - Tickets - Macros **Geographic Coverage** - Local Media - National Media - International Media **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Brand Analytics** - Trend Analysis - Tracking **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Negative Feedback Management - Dashboard - Audience Analytics - Multi-Account Management - API - Collaboration Tools - AI Copilot - Data Import/Export - Data Visualization - Audience Engagement - Content Publishing Options - Content Discovery - Generative AI - Performance Metrics - Natural Language Processing - Optical Character Recognition - Campaign Analytics - Multi-Language - Multi-Channel Data Collection - Reporting/Analytics - Audience Targeting - Commenting/Notes - Approval Process Control - Content Library - Reporting & Statistics - Social Promotion - Real-Time Analytics - Customer Engagement - Automated Publishing - Benchmarking - Boolean Search - Tagging - Visual Analytics - Access Controls/Permissions - Reputation Management - Social Listening - Social Advertising - Customizable Reports - Campaign Management - Content Management - Workflow Management **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Social Media Integration **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API **Additional Functionality** - Customizable Reports - Campaign Management - Customizable Branding - Social Advertising - Filtering - Approval Process Control - Keyword Tracking - Tagging - Activity Dashboard - Calendar Management - Workflow Management - Post Scheduling - Alerts/Notifications - Trend Analysis - API - Data Visualization - Sentiment Analysis - AI Copilot - Social Promotion - @mentions - Social Media Monitoring - Generative AI - Engagement Tracking - Collaboration Tools - Brand Tracking - Drag & Drop - Commenting/Notes - Content Management - Template Management **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Insight** - Surveys - Reporting - Help Desk **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Multi-Channel Marketing - Approval Process Control - Reporting & Statistics - Data Visualization - Real-Time Data - Content Library - Press Release Builder - API - Monitoring - Multi-Channel Distribution - Data Import/Export - Press Monitoring - Email Distribution - Social Media Monitoring - Search/Filter - Media Monitoring - Auto Update - AI Copilot **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Locobuzz Alternatives - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,806 reviews) - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - 4.4/5.0 (709 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,143 reviews)