--- title: Locobuzz Reviews meta_title: 'Locobuzz Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 130 reviews by the users' company size, role or industry to find out how Locobuzz works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 130 scale: '5' date_modified: '2026-07-17' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Locobuzz Reviews **Vendor:** Locobuzz Solutions Pvt Ltd **Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Average Rating:** 4.3/5.0 **Total Reviews:** 130 ## About Locobuzz Locobuzz is an AI-powered customer experience platform that helps brands manage their digital presence and customer interactions across multiple channels. It enables businesses to monitor social media, news, and online conversations in real time, respond to customer queries through a unified dashboard, and analyze sentiment and trends using advanced analytics. The platform also supports content publishing, workflow automation, and AI-driven response suggestions. By centralizing engagement, insights, and support, Locobuzz helps organizations improve response efficiency, strengthen brand reputation, and make data-driven decisions to enhance overall customer satisfaction and business performance. ## Locobuzz Pros & Cons **What users like:** - Users appreciate the **ease of use** of Locobuzz, aided by its intuitive CRM and supportive team. (22 reviews) - Users commend Locobuzz for its **helpful features** , enhancing user experience with quick insights and excellent support. (21 reviews) - Users commend Locobuzz for its **powerful AI-enabled features** that enhance social media listening and reporting capabilities. (18 reviews) - Users appreciate the **efficiency** of Locobuzz, praising its user-friendly interface and seamless workflow automation for complex tasks. (13 reviews) - Users commend Locobuzz for its **excellent customer support** , featuring responsive teams and effective training that enhance user experience. (12 reviews) - Customer Service (11 reviews) - Users appreciate the **intuitive UI** of Locobuzz, making navigation and functionality seamless and enjoyable. (11 reviews) - Users love the **exceptional user interface** of Locobuzz, praising its cutting-edge features and user-friendliness. (10 reviews) - Analytics (8 reviews) - Helpfulness (8 reviews) **What users dislike:** - Users express frustration with the **slow loading** times of Locobuzz, leading to performance issues during use. (7 reviews) - Users feel that **improvement is needed** in dashboard customization and AI features to enhance overall performance. (5 reviews) - Users find the **limited features** of Locobuzz lacking depth, affecting usability and overall experience. (5 reviews) - Users often face **login issues** and auto logouts, which can lead to frustration and delays in their workflow. (5 reviews) - Users report **performance issues** including lag and slow portal response times, affecting their overall experience. (5 reviews) - Users experience **slow performance** with Locobuzz, encountering lag and occasional glitches that hinder usability. (5 reviews) - Poor Performance (4 reviews) - Difficult Reporting (3 reviews) - Users often face **glitches** with auto logouts and unclear filters, making ticket management challenging and time-consuming. (3 reviews) - Limited Customization (3 reviews) ## Locobuzz Reviews ### 1. Locobuzz review. **Rating:** 5.0/5.0 stars **Reviewed by:** Akash S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Locobuzz?** Locobuzz is a great tool to have, It's very easy to use, and everything is sorted. It makes your work way easy. **What do you dislike about Locobuzz?** The tool is absolutely fine. I don't see any dislike as of now. **What problems is Locobuzz solving and how is that benefiting you?** Getting all the queries from social media in a single place/tool. It saves a lot of time and energy. ### 2. Amazing and helpful team! **Rating:** 5.0/5.0 stars **Reviewed by:** Devesh P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Locobuzz?** We using Locobuzz for social listening and competion analysis for which it was helpful and great. **What do you dislike about Locobuzz?** Keywords needs to be approved all the time and it takes time to fetch data via keywords. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz helps with sentiment analysis and give a approprite share of voice chart which is great. The team there is very helpful 24/7. ### 3. Best CRM & Listening Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Gaurvi M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Locobuzz?** Ease of resolving tickets and bifurcation of listening and CRM Mentions on the tool. **What do you dislike about Locobuzz?** As of now nothing I dislike about locobuzz. **What problems is Locobuzz solving and how is that benefiting you?** It helps us to track mentions on a real time basis. We can integrate every social media platform and can reply through the tool even for App store. ### 4. Good. Can get better **Rating:** 3.5/5.0 stars **Reviewed by:** Safwan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Locobuzz?** Quite fast. Reviews and commments refelect as quich as possible. **What do you dislike about Locobuzz?** Navigation needs to be easier. Filters could get better. **What problems is Locobuzz solving and how is that benefiting you?** all complains across every platfrom are captured under 1 plaform. Cuts down on manually keeping a check on all platforms. ### 5. A helpful platform for ORM **Rating:** 4.5/5.0 stars **Reviewed by:** Udayan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Locobuzz?** It is a one stop platform to monitor and track social media conversations around multiple brands. **What do you dislike about Locobuzz?** After the new interface has been launched, the tool has been having issues with connecting accounts and token reauthorisations. This frequent reautorisation requirement sometimes leads to loss of tracking in the interim. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz helps to streamline all brand conversations in one place. It also helps with real time tracking of mentions around the brand and mapping the same through easy analytics. ### 6. Perfect Tool for your Brand's ORM **Rating:** 4.5/5.0 stars **Reviewed by:** Rohan R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2024 **What do you like best about Locobuzz?** The Reports section where you can generate custom report as per the requirement. And the overall tool is quite efficient in delivering valuable social insights **What do you dislike about Locobuzz?** Tool gets laggy at times. The screen gets hang but it is not something that will hamper your experience. **What problems is Locobuzz solving and how is that benefiting you?** LocoBuzz is helping us serve our clients with the best ORM service for their brands. Social Listening, Ticket Management System are great to have features for any ORM agency ### 7. Locobuzz is a moderate tool **Rating:** 3.0/5.0 stars **Reviewed by:** Aviraj K. | Online brand reputation executive , Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2024 **What do you like best about Locobuzz?** Has good artificial intelligence while using tool **What do you dislike about Locobuzz?** Sometimes it lag while using tool and gets worst **What problems is Locobuzz solving and how is that benefiting you?** With the help of AI it helps to reach client faster ### 8. The tool made everything easy and straightforward **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya V. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Locobuzz?** I love how easy and effective Locobuzz makes social media ORM management **What do you dislike about Locobuzz?** I find the learning curve a bit, but overall, it's a reliable tool. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz has been instrumental in solving our day-to-day ORM challenges by providing a centralized platform to monitor and manage our online reputation. Its robust analytics and real-time tracking have streamlined the process, allowing us to address issues promptly and enhance our overall brand perception. ### 9. Good UI **Rating:** 4.0/5.0 stars **Reviewed by:** bhumika j. | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Locobuzz?** New version has vast features which is helping us more **What do you dislike about Locobuzz?** App crashing many times we face the app crashing **What problems is Locobuzz solving and how is that benefiting you?** We are able to fetch the social media escalstion for our organisation ### 10. Great tool with immense useful features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Locobuzz?** Locobuzz can streamline social media management with the immense options available. It helps us to manage our customer engagement by helping to respond to all the comments and messages in one place. The analytics of the enagagement metrics are very insightful. Overall it helps in effortlessly managing several brands under a single platform. **What do you dislike about Locobuzz?** Due to the presence of too many options available in the tool sometimes it becomes difficult to figure out the exact thing you need wrt to the analytics part. Some UI improvement may help to increase the ease of use. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz provides a single platform to engage with all the audience in one place, this helps us to manage several brand pages under one tool. It also helps in quick response and improving the overall CX journey. ### 11. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Arpit J. | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Locobuzz?** The instant fetching of tickets with the **What do you dislike about Locobuzz?** Sometimes the server works slow while working on locobuzz **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz in helping our organization to fetch the social media escalations ### 12. Excellent Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Aman A. | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Locobuzz?** Services are very good, we got all the channels tickets at one platform which makes this more convenient. **What do you dislike about Locobuzz?** Speed issues, sometimes it works slower. **What problems is Locobuzz solving and how is that benefiting you?** We had a centric customer approach and Locobuzz plays a primarly role in reaching the customer's concern and help us to get back to the concern on priority and fastly. ### 13. Locobuzz is very good **Rating:** 4.0/5.0 stars **Reviewed by:** Kartik S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Locobuzz?** Locobuzz has smooth userface and tagging part **What do you dislike about Locobuzz?** Sometimes Locobuzz portal starts working slow. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz is easily fetching the social media escalations of our organization ### 14. Good tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Locobuzz?** The opportunity to view all social media platforms in one place is very great. **What do you dislike about Locobuzz?** It would be great if we had the mention and DM separately as different threads. **What problems is Locobuzz solving and how is that benefiting you?** This is solving the problem of not having to use multiple tabs to view different forms. ### 15. Tracking **Rating:** 2.5/5.0 stars **Reviewed by:** Pratik K. | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Locobuzz?** Tracking mention an all platforms accurately **What do you dislike about Locobuzz?** Dashboard interface is quite confusing sometimes **What problems is Locobuzz solving and how is that benefiting you?** Monitoring comments on all social media platforms. ### 16. Convenient tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Locobuzz?** It's easier to work on all social media channels in one place. **What do you dislike about Locobuzz?** The on hold tickets do not re-open once the customer responds. **What problems is Locobuzz solving and how is that benefiting you?** Easier way to categorize the tickets and engage accordingly. ### 17. Made complex things easier. **Rating:** 4.0/5.0 stars **Reviewed by:** Yukta S. | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Locobuzz?** Can respond to all the comments on all the social media Platforms under one roof. Keep track of the engagement. Have a count of all the mentions. (Outgoing, incoming, total mentions and Daily mentions) Identify the top used keywords and know their mention counts. Can be operated from a mobile phone for replying to urgent Dms and comments. All brands can be looked after under one platform. **What do you dislike about Locobuzz?** There some some glitches at times. Work has to be put on hold when the site laggs. **What problems is Locobuzz solving and how is that benefiting you?** It helps us to respond to all the commenst and DMs under one roof. It gives us flexibility and helps us to work in a quicker manner. ### 18. user friendly tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jeevan K. | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Locobuzz?** Locobuzz is one of the best tool to track media mentions and this tool has many features which solve all the major requirements. **What do you dislike about Locobuzz?** loco buzz has too much information on one screen **What problems is Locobuzz solving and how is that benefiting you?** social media post and media listening with all the comments and analytics ### 19. Can do better **Rating:** 3.0/5.0 stars **Reviewed by:** Shukrutha J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Locobuzz?** Ease of Implementation,Number of Features **What do you dislike about Locobuzz?** Its slow, doesnot reopen when a cx replies, cant add hyperlinks. **What problems is Locobuzz solving and how is that benefiting you?** It displays all the mentions and DM of the same user in one page ### 20. Locobuzz is one of the best CRM tool **Rating:** 4.0/5.0 stars **Reviewed by:** Sanyam S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Locobuzz?** Locobuzz stands out for its exceptional user interface, complemented by cutting-edge AI features. **What do you dislike about Locobuzz?** Can be used by only one person at a time **What problems is Locobuzz solving and how is that benefiting you?** Locubuzz is assisting in the implementation of CRM for various brands. ### 21. Best in the industry **Rating:** 5.0/5.0 stars **Reviewed by:** Divya K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Locobuzz?** I have been using locobuzz since 2 years and the services that they provide is one the best in the industry. **What do you dislike about Locobuzz?** There is Nothing at all that I dislike about locobuzz **What problems is Locobuzz solving and how is that benefiting you?** Handles the online reputation of our company. Works efficiently ### 22. Exposure to Technology and business analyst **Rating:** 4.0/5.0 stars **Reviewed by:** Abhay V. | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Locobuzz?** Good technology and helping us to connecting brand with the customers **What do you dislike about Locobuzz?** UI part become more tidious after new updates. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz helping customer to reach higher desk and get better support with best team. ### 23. Nice **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Locobuzz?** Able to get all the tickets at one platform. **What do you dislike about Locobuzz?** Dificult to search or find anything after closing the tickets. Unclear filters. System glitch, ticket was responded and closed still it shows direct close. Unable to share/attach all the file format via message. System got logged out even if we refresh it continously. **What problems is Locobuzz solving and how is that benefiting you?** Gather social media and review tickets at one platform. Helps to analysis customer's sentiments. ### 24. Locobuzz **Rating:** 3.5/5.0 stars **Reviewed by:** Veeni M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Locobuzz?** The ticketing system and Sentiment Analysis part **What do you dislike about Locobuzz?** Sometimes the system logged out even after referencing and the ticket assignment seems challenging. **What problems is Locobuzz solving and how is that benefiting you?** Integration of Review platforms and Marketplace ### 25. Amazing tool to track all social media account **Rating:** 5.0/5.0 stars **Reviewed by:** Akansha G. | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Locobuzz?** Able to manage all social media platform in a single platform **What do you dislike about Locobuzz?** Auto Logout and Multiple reply option is not availble **What problems is Locobuzz solving and how is that benefiting you?** We dont have to login multipls platforms ### 26. Locobuzz feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Bhupendra S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Locobuzz?** Toool is quite helpful and work seamlessly **What do you dislike about Locobuzz?** Nothing as of now... everything is fine. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz helps us to respond to various channels mentions on various platforms ### 27. Good and effective support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Praveen K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Locobuzz?** It is reliable and easy to use and manage **What do you dislike about Locobuzz?** Reports and latency issues can be improved **What problems is Locobuzz solving and how is that benefiting you?** we get all analysis and reports in one platform ### 28. Good Listening tool **Rating:** 3.5/5.0 stars **Reviewed by:** Disha P. | Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2023 **What do you like best about Locobuzz?** Locobuzz is an exceptional platform that has recently undergone a major update, propelling it from a good listening tool to an outstanding one. The platform allows for comprehensive data collection and sentiment analysis, while also providing easy, real-time response to all customer queries. The user interface is sleek and intuitive, featuring numerous customizable widgets that make organization effortless. Additionally, users can now easily export reports and charts. It has proven to be essential in understanding and tracking customer sentiments and inquiries. However, we recognize its tremendous potential as a marketing tool in many areas. **What do you dislike about Locobuzz?** They can improve ORM keyword-based search and simplify keyword integration. It should be easy to download the excel reports instead of sending it to the emails. **What problems is Locobuzz solving and how is that benefiting you?** It has helped in making ORM and listening better with now additional feature of Quora ### 29. The experience was such a rollercoaster. **Rating:** 4.5/5.0 stars **Reviewed by:** Devika S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Locobuzz?** Locobuzz is a great platform to interact with people who have their concerns and want it to get resolved on the utter most priority. We are here to help those. **What do you dislike about Locobuzz?** Sometimes it works very slowly and doesn't catch the complaints on time, which really makes our task more difficult. If this error can be fixed, this will be a great platform all over. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz is solving so many problems for us as it is an extraordinary platform to interact with people. Everyone knows about it in our service team and how smoothly it works. They all like its smoothness. ### 30. Still Neutral. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Locobuzz?** Streamlines things and integrates everything on one platform. **What do you dislike about Locobuzz?** Very limited features and might seem complicated at times. Slowness in the software. Tickets do not pop up instantly. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz gives you different tools integrated to one platform with ease to monitor and work on things more efficiently. ### 31. A great tool for monitoring mentions **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Locobuzz?** Locobuzz support responds promptly when reached out for a specific concern. **What do you dislike about Locobuzz?** I've encountered problems like the absence of a campaign-related filter in the campaign report section. Sometimes unable to find the mention on LocoBuzz. **What problems is Locobuzz solving and how is that benefiting you?** Assisting in efficiently tracking and responding to users. ### 32. Good App **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Locobuzz?** Good app to work, its easy to understand **What do you dislike about Locobuzz?** Reports are bit dificult, it is not the way we want. **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz is better than any other app which used earlier. ### 33. Efficient Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Locobuzz?** The tool is user friendly and almost like plug and play. There is hardly any training required. Moreover, the customer support is excellent. **What do you dislike about Locobuzz?** Token expiration is something that I do not like but it may be a common issue across tools. There have been instances where the comment/mention was not captured in the tool. **What problems is Locobuzz solving and how is that benefiting you?** Improving the customer sentiment and addressing their queries/complaints/appreciation on social media. It also enables us to understand what the users are talking about and based on that insight we create campaigns. ### 34. Great Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Harshpreet K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Locobuzz?** In an online marketplace, a lot of products are available for users but locobuzz is a great platform to communicate with people all over the world. Your site is compatible with all screen sizes. We will get the exact view to navigate the site easily from all types of portable devices. **What do you dislike about Locobuzz?** Sometimes, it works very slowly which leads us with a delay to resolve the query. **What problems is Locobuzz solving and how is that benefiting you?** To resolve the concern of the people without any hassle ### 35. This is a nice tool to work and easy to understand **Rating:** 4.0/5.0 stars **Reviewed by:** Deepak . | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Locobuzz?** Locobuzz is a nice tool to handle your customer as it capture the things nicley and the tool is also easy to understand **What do you dislike about Locobuzz?** Altough the tool is good but still its need to be improved like sudden logouts,slow opening of the interactions etc. **What problems is Locobuzz solving and how is that benefiting you?** Using Lb we do not need to open different different social media handles and accounts ### 36. Feedback **Rating:** 2.5/5.0 stars **Reviewed by:** Prity R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Locobuzz?** its good that most of the platforms are in one tool. **What do you dislike about Locobuzz?** It has many glitches. Sometimes its automatically logouts, sometime it does not assign the tickets automatically. some time it just loads. Its sound system also does not work properly. **What problems is Locobuzz solving and how is that benefiting you?** Its just help that many of the platforms are in one tool so easy to work. ### 37. Extraordinary, as it has so many advanced features in it. **Rating:** 5.0/5.0 stars **Reviewed by:** Tejpal S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Locobuzz?** Its theme and interface UI/U functionality. **What do you dislike about Locobuzz?** Sometimes auto logs out and feels bit annoyed closing the tickets because it take time. **What problems is Locobuzz solving and how is that benefiting you?** In the starting there were not much sections available to save the notes but now after coordinating with team they changed they codes according to our preferences ### 38. Okay Experience **Rating:** 2.5/5.0 stars **Reviewed by:** Husain A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2023 **What do you like best about Locobuzz?** We will get the exact view to navigate the site easily from all types of portable devices. **What do you dislike about Locobuzz?** Locobuzz 2.O is much better compare to this new version special in reports parts **What problems is Locobuzz solving and how is that benefiting you?** Getting colloective data in one place ### 39. Have some great features but also lack in some basic ones **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Locobuzz?** It captures the DMs and tweets in a real time basis **What do you dislike about Locobuzz?** 1. To reply on every tweet you have to refresh it everytime. 2. once your close the concern all the details mentioned in the details section got vanished. 3. Sometimes it do not captures the tweets at all even if you have put in on Auto updated mode. 4. Lags when you try to close the ticket. **What problems is Locobuzz solving and how is that benefiting you?** Its is a basic platform which helps you monitor the social media activities. ### 40. LB is a good tool and serves the requirement **Rating:** 4.5/5.0 stars **Reviewed by:** Divya S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Locobuzz?** LB is a very handy tool. and can be used easily **What do you dislike about Locobuzz?** Latency issue with the capturing of FB comments **What problems is Locobuzz solving and how is that benefiting you?** LB help us with easy reaching to the social media customers. ### 41. Locobuzz CX Suite is on a whole new level! Love it! **Rating:** 4.0/5.0 stars **Reviewed by:** Manikho A. | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Locobuzz?** Locobuzz has been a good listening tool, but with the new update, it is now an awesome platform. The user interface is easy and a lot cleaner. The numerous, customizable widgets help get things organised. Reports and charts are now easily exportable. While this tool has always help our brand understand and track queries and sentiments of customers and prospects, it has so much potential in many areas of marketing. **What do you dislike about Locobuzz?** Found it quite unfriendly in the beginning but with the update, it is much better. **What problems is Locobuzz solving and how is that benefiting you?** 1. ORM- this has improved our response rate and overall TAT on tickets. 2. Sentiment Analysis - this has helped us understand the perceived value of our brand in the industry. 3. Regular Reporting- This helps us constantly be updated on our progresses and drawbacks. ### 42. Good service **Rating:** 4.0/5.0 stars **Reviewed by:** Divya R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Locobuzz?** Fast and working smooth easy to use smart feature **What do you dislike about Locobuzz?** Sometimes auto logged out but easy to use. **What problems is Locobuzz solving and how is that benefiting you?** Capture each and everything and easy to use ### 43. Good however needs some improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Locobuzz?** Working fine however some feedbacks which we have shared with them. Overall good product **What do you dislike about Locobuzz?** Noting as of now as we are sharing continuous feedbacks with them and we are getting continuous support **What problems is Locobuzz solving and how is that benefiting you?** Social Media Escalations ### 44. Great Experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Lucky . | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Locobuzz?** Ease of usage and visibility. Definitely on par with its peers and great service. **What do you dislike about Locobuzz?** Sentiment analytics & report generation could be improved. **What problems is Locobuzz solving and how is that benefiting you?** All tickets in one place : Gathers all the reviews, comments, DMs & posts from users on all platforms in one single place Reports : All the activities can be downloaded in a matter of few clicks. Sentiment analytics ### 45. Great Experience **Rating:** 2.5/5.0 stars **Reviewed by:** Yash N. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Locobuzz?** Good in working, mainly features for the operator **What do you dislike about Locobuzz?** sometimes it stucks, that is the only error LB has **What problems is Locobuzz solving and how is that benefiting you?** It is benifiting me in monitoring my daily work as an executive. ### 46. Easy to monitor what is said about the brand **Rating:** 5.0/5.0 stars **Reviewed by:** Mehendi B. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Locobuzz?** Locobuzz gathers everything on one place ,easy to respond all the queries on realtime , data collection, sentiment analysis are good amongst all **What do you dislike about Locobuzz?** Currently there is no bug in locobuzz it's easy to use **What problems is Locobuzz solving and how is that benefiting you?** Locobuzz makes it easy for me to collect all the data together at the end of the month ..do not have to make manual reports and that's the best thing for me ### 47. Inaccurate and no support **Rating:** 0.0/5.0 stars **Reviewed by:** Munaf C. | Assistant Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Locobuzz?** The DIY Dashboard selection is good but the brands total volume never match. **What do you dislike about Locobuzz?** Relevant mentions are not crawled in the tool. Response dashboard is not user friendly & support team is not reachable most of the time. **What problems is Locobuzz solving and how is that benefiting you?** They are trying to offer social listening and response management services but the tool doesn't live upto the expectations. ### 48. Easy to use and most helpful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Mansi S. | Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Locobuzz?** The user interface is easy to understand. This tool has helped our brand understand the sentimental value of our brand in the industry, which has furthered paved the way to build content and connect with our customers more. **What do you dislike about Locobuzz?** Nothing for now. Found it a little slow in the beginning but the team has helped us through that as well **What problems is Locobuzz solving and how is that benefiting you?** - Sentiment Analysis through listening- Helping us understand the perceived value of our brand in the industry. - ORM- Helping us improve our response rate and overall TAT on tickets. - Reporting- Regular reporting helps us constantly be updated about our own social channels. ### 49. Locobuzz **Rating:** 4.5/5.0 stars **Reviewed by:** Jheel B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Locobuzz?** Social inbox on one platform. It is very efficient. **What do you dislike about Locobuzz?** A little confusing, but can reachout in case of any doubts. **What problems is Locobuzz solving and how is that benefiting you?** ORM problem being solved ### 50. Experience for reporting part is good. However, the ORM Interface still needs to be worked on. **Rating:** 4.0/5.0 stars **Reviewed by:** Reynold M. | Senior Executive Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Locobuzz?** We can get multiple reports in 1 go. Also, we can take our campaigns accordingly from a marketing POV. **What do you dislike about Locobuzz?** ORM UI isn't that great. If brought an update for the same things will be better. **What problems is Locobuzz solving and how is that benefiting you?** We can get multiple reports in 1 go. Also, we can take our campaigns accordingly from a marketing POV. ## Locobuzz Discussions - [What is Locobuzz used for?](https://www.g2.com/discussions/what-is-locobuzz-used-for) - 1 comment - [View Locobuzz pricing details and edition comparison](https://www.g2.com/products/locobuzz/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+13%3A19%3A01+-0500&secure%5Bsession_id%5D=7e1ff69a-35a8-41cd-9e56-f397adbb25ab&secure%5Btoken%5D=7857adba74ffd128c4c5f3a66861f241b4d3f19e062280be31fa7522092a2a1b&format=llm_user) ## Locobuzz Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Media Channels** - Broadcast Media - Print Media - Online Media **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Brand Signals** - Comparison - AI - Brand Health **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Process** - Mentions - Tickets - Macros **Geographic Coverage** - Local Media - National Media - International Media **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Brand Analytics** - Trend Analysis - Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Help Desk **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Locobuzz Alternatives - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,543 reviews) - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - 4.4/5.0 (709 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,141 reviews)