--- title: Hiya Connect Branded Call Reviews meta\_title: 'Hiya Connect Branded Call Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 137 reviews by the users' company size, role or industry to find out how Hiya Connect Branded Call works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 137 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Hiya Connect Branded Call Reviews & Product Details Visit Website Your customers and prospects are ignoring your legitimate business calls because they see an unknown number - and they don't know it's you. Hiya Connect Branded Call allows companies to display their business name on outbound calls made to over 500M+ mobile phones worldwide. The growth of spam, scam and fraud calls has eroded trust on the voice channel. 87% of consumers won't answer a call when they see an unknown number on their screen. This inability to effectively reach customers via phone is eroding customer satisfaction and retention - and ultimately your bottom line. Branded caller ID allows companies to control how their outbound calls display on the call recipients' device by each individual phone number. Create better customer experiences and optimize your outbound calling operations with adding identity to your outbound calls with Hiya Connect Branded Call. * * * Product Website Hiya Connect Branded Call Seller [Hiya](https://www.g2.com/sellers/hiya) Discussions [Hiya Connect Branded Call Community](https://www.g2.com/products/hiya-connect-branded-call/discuss) Languages Supported German, English, French, Spanish Solution Type Best-of-Breed Show More ## Pricing Pricing provided by Hiya Connect Branded Call. ### Monthly Volume Packages Starting at $29.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/hiya-connect-branded-call/pricing) ## Hiya Connect Branded Call Integrations (2) What do users say about integrations? Verified by Hiya Connect Branded Call [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") JustCall ](https://www.g2.com/products/saas-labs-justcall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vonage Contact Center (formerly NewVoiceMedia) ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) Show More HM Helen M. Small-Business (50 or fewer emp.) 4/24/2026 "Boosted Client Booking Rates with Ease" 5/5 What do you like best about Hiya Connect Branded Call? I like Hiya Connect Branded Call because, before using it, calls would come up as Spam. Now they come up with our name, so way more people answer. I appreciate the results we are seeing and how easy it is to use. Our booking rate for leads has gone up around 30%, and the initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? Can't think of anything! Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? Hiya Connect Branded Call makes our calls show up with our name instead of as spam, leading to more answered calls and a 30% increase in booking rates. It's also easy to use. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jérôme G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jérôme G.") JG Jérôme G. Customer experience senior consultant Small-Business (50 or fewer emp.) 10/25/2023 "A game changer for our CCAAS offer" 5/5 What do you like best about Hiya Connect Branded Call? We proposed Hiya as a white lable solution under our proper brand for CCAAS project. Whilst we were offering this product under our own brand as an option within our solution, posts about this feature helped us generate new leads. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? A multi company management back office. We are managing the identity for all our clients and management, statistics for multiple companies is not so easy to deal. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? Drastically increase the dropout rate. Review collected by and hosted on G2.com. Show More 6/11/2026 Validated ReviewerIncentivizedSource: Organic ![Verified User in Publishing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Publishing") UP Verified User in Publishing Mid-Market (51-1000 emp.) 4/30/2026 "Trustworthy Caller ID That Helps Avoid Spam" 5/5 What do you like best about Hiya Connect Branded Call? how it clearly identifies who’s calling before I even pick up, which makes the whole experience feel more trustworthy and less intrusive. It’s especially helpful for avoiding spam while still making sure I don’t miss important or legitimate calls Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? sometimes the branding doesn’t show up consistently, which can make it feel unreliable when you’re expecting that extra context. Also, if the information isn’t fully accurate or up to date, it can create confusion instead of building trust. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? It solves the problem of not knowing who’s calling and whether a call is safe to answer, especially with the rise of spam and scam calls. It benefits me by giving clear caller identification upfront, so I can make quicker, more confident decisions about which calls to pick up and which to ignore. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 6/3/2026 "Increased Call Trust and Visibility with Branded Calling" 4.5/5 What do you like best about Hiya Connect Branded Call? The biggest benefit is increased call trust and visibility. Customers can immediately see who's calling, which leads to more answered calls and better engagement without requiring major changes to our existing calling workflows. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? While the branding features are valuable, reporting and analytics could be more detailed. It would also be helpful to have broader carrier/device coverage and more visibility into how branded call information is displayed across different networks. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? Before using Hiya Connect Branded Call, many customers were hesitant to answer calls from unknown numbers. The branded caller experience reduces confusion and spam-related concerns, leading to more answered calls, better customer interactions, and improved operational efficiency for our team. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Stephen E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen E.") SE Stephen E. IT Administrator Small-Business (50 or fewer emp.) 4/24/2026 "Cuts Through Spam Filters, But Pricey" 3.5/5 What do you like best about Hiya Connect Branded Call? I use Hiya Connect Branded Call to display our company brand name during outbound phone calls, which helps in bypassing the calls being flagged as spam. It has notably reduced the issues with our outbound calls not going through on customers' phones. The initial setup process was simple. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? The price is a bit higher than I would like. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? I use Hiya Connect Branded Call to display our company brand on outbound calls and to avoid spam flagging issues. It reduced the problem of calls not getting through to customers' phones. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Mark A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark A.") MA Mark A. Co-Founding Partner Small-Business (50 or fewer emp.) 4/25/2026 "More answered calls, easy setup and easy management" 5/5 What do you like best about Hiya Connect Branded Call? More clients answer calls as they can see who is calling Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? Nothing - it's great. Its easy to set-up and manage Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? Even though our clients are sent text reminders of an appointment including a number we're calling from, a material number of people did not answer. The answer rates are now high. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Carlos N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos N.") CN Carlos N. Inside Sales Team Lead Small-Business (50 or fewer emp.) 4/27/2026 "Enhances Answer Rates with Simple Setup" 4/5 What do you like best about Hiya Connect Branded Call? I really appreciate that Hiya Connect Branded Call is simple to use, as I just have to do it once for each phone. I also like how easy it was to set up, just one number at a time, putting in the picture and information, and that’s it. It's super simple. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? With the iPhones, or the iOS, sometimes we are being blocked and not even with Hiya, we can overcome it. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? I use Hiya Connect Branded Call to get more answers on calls, which improves our answer rate. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Small-Business (50 or fewer emp.) 6/3/2026 "An Easy Setup That Builds Consumer Trust and Boosts Answer Rates" 5/5 What do you like best about Hiya Connect Branded Call? It really helps build trust with consumers, especially if you’ve had the bad luck of being labeled as a spam number because of the phone providers you use. It is very easy to set up, and we saw fewer people saying that they didn't answer because they didn't trust or recognize the number. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? That mobile and landline solutions are separate Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? Our number kept on showing as spam for customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jamal A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamal A.") JA Jamal A. Small-Business (50 or fewer emp.) 4/24/2026 "Simplifies Branding Calls Efficiently" 4.5/5 What do you like best about Hiya Connect Branded Call? I think Hiya Connect Branded Call is a great app. It has successfully branded our calls and prevented them from showing up as spam, which means customers answer our calls more often. I like its simplicity. It also provides updates on progress and status, which I find really helpful. The initial setup was easy. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? The AI Agent needs more training. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? Hiya Connect Branded Call successfully brands our calls, prevents them from showing as spam, ensuring customers answer. It's simple and shows progress and status, which I appreciate. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Zoom Drain W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoom Drain W.") ZW Zoom Drain W. Company Owner Small-Business (50 or fewer emp.) 4/24/2026 "Helps Customers Recognize Us Every Time We Call" 5/5 What do you like best about Hiya Connect Branded Call? Ensures our customers know who we are when we call. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? Outside of Hiya's control, but I wish the logo call brand worked on more platforms other than iOS and limited Samsung Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? Prevents people from hijacking our telephone numbers for spam calls and ensures that our calls have high reputation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Hiya Connect Branded Call? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Hiya Connect Branded Call ](https://www.g2.com/products/hiya-connect-branded-call/discussions/new) GU Guest User • Last activity 5 months ago What is Hiya Connect used for? 0 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/what-is-hiya-connect-used-for) [ View all Discussions ](https://www.g2.com/products/hiya-connect-branded-call/discuss) ## Pricing Options Pricing provided by Hiya Connect Branded Call. ### Monthly Volume Packages Starting at $29.00 Per Month ### Enterprise Packages Starting at $500.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/hiya-connect-branded-call/pricing) Hiya Connect Branded Call Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3cf12b407eabdbdfb08df192d7dbb0a0/truecaller-truecaller-for-business.jpeg "Product Avatar Image") Truecaller for Business 4.4/5(24) [ Compare Now ](https://www.g2.com/compare/hiya-connect-branded-call-vs-truecaller-truecaller-for-business) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_977f5b0b4fb6bb6e5a015696a79eb758/xtium-unified-communications-as-a-service.png "Product Avatar Image") XTIUM Unified... 4.2/5(70) [ Compare Now ](https://www.g2.com/compare/hiya-connect-branded-call-vs-xtium-unified-communications-as-a-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-hiya-connect-branded-call) ##### ##### Hiya Connect Branded Call Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/hiya-connect-branded-call/features) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,427) ](https://www.g2.com/products/ringex/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/hiya-connect-branded-call/competitors/alternatives) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [OutSystems vs Mendix vs Microsoft Power Apps for a mid-market company that wants to build custom apps without building a full dev team?](https://www.g2.com/discussions/outsystems-vs-mendix-vs-microsoft-power-apps-for-a-mid-market-company-that-wants-to-build-custom-apps-without-building-a-full-dev-team)[Which Salesforce document generation tools work best for a sales team that needs e-signatures built in so quotes and contracts close without leaving Salesforce?](https://www.g2.com/discussions/which-salesforce-document-generation-tools-work-best-for-a-sales-team-that-needs-e-signatures-built-in-so-quotes-and-contracts-close-without-leaving-salesforce)[What influencer marketing platforms work well for a mid-market brand that needs to run campaigns across multiple channels without a big agency?](https://www.g2.com/discussions/what-influencer-marketing-platforms-work-well-for-a-mid-market-brand-that-needs-to-run-campaigns-across-multiple-channels-without-a-big-agency) [PR Firms in Austin](https://www.g2.com/categories/pr-firms/locations/austin-tx-us)[What's the best mobile marketing platform for avoiding unsubscribe spikes caused by poor personalisation and over-messaging?](https://www.g2.com/discussions/what-s-the-best-mobile-marketing-platform-for-avoiding-unsubscribe-spikes-caused-by-poor-personalisation-and-over-messaging)[Pros and Cons Details](https://www.g2.com/products/hiya-connect-branded-call/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)