Hiya Connect Branded Call Reviews & Product Details

Statistic & Report was structure when come to anwser rate . It does provide clear decision for company to make nessary decision ( if the report is available ). Review collected by and hosted on G2.com.

As they're still changing their way of reporting , some report may not be assessible. Expensive charges compare to similar competitor. Not all Samsung's phone is supported and it took them some time to figure what's happened as it involve developer & updates. Review collected by and hosted on G2.com.

The solution works and works well.

The dashboard and management portal is very easy to use. Review collected by and hosted on G2.com.

They do not brand on the ATT network. Other solutions brand on the ATT network which makes Hiya less effective. Review collected by and hosted on G2.com.

After we moved to a VOIP service for all of our phone calls, clients started noticing that we were coming up marked as SPAM. Hiya was recommended to us by the VOIP service provider. They immediately put us on a 3 month pilot to see where our stats were at. At the end of that trial, it just made sense to continue on with the service. Our calls are now being presented as branded with our company name and logo to our clients. Review collected by and hosted on G2.com.

Not every carrier in Canada is currently supported but they are expanding their reach. Review collected by and hosted on G2.com.

The best thing about the hiya connect branded caller ID is we no longer have our numbers showing up as suspected spam and our clients now know we are dialing them so our answer rate has increased 3 x. Thank you to Olanda for the great service provided and showing us how the system works with a data driven demontration. Very easy to implement and import phone numbers. Review collected by and hosted on G2.com.

The only downside is we didnt get it sooner enough. Review collected by and hosted on G2.com.

Hiya provides us with a unique opportunity to deliver peace of mind to all of our outbound calls. No more guess work, they know the call is coming from us, and this has vastly improved our pickup rates, and also drove a higher call return rate. Review collected by and hosted on G2.com.

The only downside is if we do call someone too much, they know who it is. Review collected by and hosted on G2.com.

Our sales team does not cold call prospects and only reaches out after receiving applications for our products. Hiya has played a key part in branding our numbers successfully so prospects know who is reaching out to them and so our numbers are never marked as spam. Review collected by and hosted on G2.com.

There have been no downsides thus far and I don't foresee any going forward as of now. Review collected by and hosted on G2.com.

The Branded caller ID is quick, once a number is entered remediation happens relatviely quickly. The Support team is also very responsive, kind, and informative.

In our company we use it for easily almost 1000 numbers and it consitently performs. Review collected by and hosted on G2.com.

It did take some time for additional providers to be added but its really no fault of the company. Review collected by and hosted on G2.com.

Hiya is easy to setup and configure.

Hiya helps our customers to ensure they are talking with us and it provides a better feeling for the customer seeing our company name and logo. Review collected by and hosted on G2.com.

Not all phone brands has Hiya factory installed. Review collected by and hosted on G2.com.

Using the branded caller ID has made a massive difference in our connect rates. We have seen substantial improvement not only in the number of people we connect to, but also the improved brand image linked to a trusted branded call.

In addition, the support received from the entire HIYA team, especially our customer service manager is world class. We trust that they are just a call away Review collected by and hosted on G2.com.

No dislikes at all. This is a must have product offering Review collected by and hosted on G2.com.

The insights and feedbacks about the numers we use on the platform. So helpful. Review collected by and hosted on G2.com.

Downsides por Hiya maybe can be that sometimes when you brand it takes days to be approved. Review collected by and hosted on G2.com.