Hiya Connect Branded Call Reviews & Product Details

Hiya is probably the company that offers the best support I have ever worked with. They are very responsive and provide additional reporting that gives you insights you can't directly get from the platform. I have worked with Ana as our account manager for a few years now and she is excellent. Review collected by and hosted on G2.com.

Overall the platform data can be somewhat limited, but account managers make up for this with custom offline reporting that they can provide. Review collected by and hosted on G2.com.

In our case, our company is dedicated to debt collection and it is very important to reach all our customers, since we have been using hiya our contact rate has increased remarkably and our numbers are not being “flagged” as spam. Review collected by and hosted on G2.com.

We would like to continue working on increasing the number of users who can view Hiya on their phones. Review collected by and hosted on G2.com.

Our company had challenges with our outbound calls being triggers as "likely spam" for our frequent dialers (who are calling existing customers only) and the Hiya solution not only addressed that issue but also gave us great branding options for our calls Review collected by and hosted on G2.com.

no issues at this time, been using for 2 months and works as advertised Review collected by and hosted on G2.com.

Hiya Branded Caller ID is a beneficial resource to provide a streamlined client experience. Connectivity and brand recognition have increased. Review collected by and hosted on G2.com.

We have not experienced downsides to utilizing Hiya Branded Caller ID. We do need to increase consistency across Team Members on informing clients what will display on their device when we contact them. Review collected by and hosted on G2.com.

more than half of our phone numbers were showing to customers as Likely Spam. With Hiya, not only we got rid of this issue, but our answer rate went up as well. Review collected by and hosted on G2.com.

More Data on Dashboard.

Would love to see more carriers on there, not just Samsung and Rogers. Review collected by and hosted on G2.com.

Having numbers stop going as spam is huge. Also having the branded ID is great Review collected by and hosted on G2.com.

Nothing. It has been great. Would reccomend to all. Review collected by and hosted on G2.com.

Adding Authenticity to Outgoing Calls, Solves Identity Issue, Spam Issue for Mobile Calls; Ease of Use unlike the Traditional CNAM Method, Simple to Implement the Service, Good Customer Service. Review collected by and hosted on G2.com.

Pricing Needs to Come down to cover other carriers, SMS is still out of purview and works only for voice calls, Review collected by and hosted on G2.com.

using branded caller ID is easy to use, quick to implement and provides the analytics that are of interest to our company. Customer support with a dedicated account manasger has been key. Review collected by and hosted on G2.com.

Unknown about whrether or not they will be able to brand on AT&T in the future. Review collected by and hosted on G2.com.

Strong support from the Hiya team with timely responses and consistent reliable branded calling service. Review collected by and hosted on G2.com.

No downsides that i've experienced with Hiya. Review collected by and hosted on G2.com.

We are able to help our customers identify that we are trying to call them through a company logo, label as well as a call reason Review collected by and hosted on G2.com.

The console has a 2 day delay with regards to stats, however this is not a major issue as most companies are able to monitor this in house. Review collected by and hosted on G2.com.