# Hiya Connect Branded Call vs XTIUM Unified Communications as a Service Comparison
---
## AI Generated Summary
- Users report that Evolve IP excels in its "Quality of Support" with a score of 9.0, while Hiya Connect Branded Caller ID shines even brighter with a score of 9.5, indicating that users find Hiya's support more responsive and helpful.
- Reviewers mention that Evolve IP's "Ease of Use" is rated at 8.6, which is significantly lower than Hiya Connect's impressive score of 9.6, suggesting that users find Hiya's interface more intuitive and user-friendly.
- G2 users highlight that Evolve IP's "Integrations" score of 9.1 is strong, but Hiya Connect's perfect score of 9.6 indicates a superior ability to connect with other applications, making it a more versatile choice for businesses looking to streamline their operations.
- Users on G2 report that Evolve IP's "Video Conferencing" feature scores 8.5, while Hiya Connect's lower score of 7.3 suggests that Evolve IP provides a more robust video conferencing experience, which may be crucial for teams relying on this functionality.
- Reviewers say that Evolve IP's "Voicemail to Email" feature is rated at 8.6, but Hiya Connect's lower score of 6.1 indicates that users may find Evolve IP's implementation of this feature more effective and reliable.
- Users report that Evolve IP's "Automated Attendants" feature scores 8.9, while Hiya Connect's score of 7.3 suggests that Evolve IP offers a more efficient and user-friendly automated system for managing calls.



| | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 137 | 70 | 
| **Largest Market Segment** | Mid-Market (47.0% of reviews) | Mid-Market (65.2% of reviews) | 
| **Entry Level Price** | Starting at $29.00 Per Month | Starting at $7.48 1 users/seats Per Month | 

---
## Top Pros & Cons

### Hiya Connect Branded Call

Pros:
- Ease of Use (20 reviews)
- Helpful (19 reviews)

Cons:
- Call Issues (6 reviews)
- Expensive (6 reviews)

### XTIUM Unified Communications as a Service

Pros:
- Communication (3 reviews)
- Reliability (3 reviews)

Cons:
- Expensive (2 reviews)
- Licensing Issues (1 reviews)

---
## Ratings Comparison
| Rating | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
  | **Meets Requirements** | 8.8 (97 reviews) | 8.5 (49 reviews) | 
  | **Ease of Use** | 9.5 (100 reviews) | 8.5 (51 reviews) | 
  | **Ease of Setup** | 9.4 (92 reviews) | 8.6 (34 reviews) | 
  | **Ease of Admin** | 9.4 (59 reviews) | 8.8 (33 reviews) | 
  | **Quality of Support** | 9.4 (93 reviews) | 9.0 (47 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (60 reviews) | 9.2 (32 reviews) | 
  | **Product Direction (% positive)** | 9.4 (93 reviews) | 9.5 (46 reviews) | 

---
## Pricing

### Hiya Connect Branded Call

#### Entry-Level Pricing

Plan: Monthly Volume Packages

Price: Starting at $29.00 Per Month

Description: Tiered pricing packages available for 250; 1,000; or up to 3,000 branded calls per month. Perfect for getting started, small businesses, and growing teams of up to 25 callers.

Key Features:
- Brand up to 3,000 branded calls/month
-  Billed monthly via credit card
- Cancel or change plan anytime

[Browse all 2 editions](https://www.g2.com/products/hiya-connect-branded-call/pricing)

#### Free Trial

No

### XTIUM Unified Communications as a Service

#### Entry-Level Pricing

Plan: Standard

Price: Starting at $7.48 1 users/seats Per Month

Key Features:
- Tailored Disaster Recovery
- SIP Handsets Supported
- Broadworks PBX Features

[Browse all 3 editions](https://www.g2.com/products/xtium-unified-communications-as-a-service/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Call & Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | N/A | N/A |

#### Additional Functionality

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Call Reporting** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Whispering** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Manual Dialer** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Progressive Dialer** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Outbound Call Center** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **AI Summarization** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Inbound Call Center** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Blended Call Center** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | N/A | N/A |

#### Additional Functionality

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | N/A | N/A |

#### Communication

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 

#### Administration

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **API** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Audio Calls** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | 8.8/10 | 17 |

#### Business Instant Messaging

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **File Sharing** | Not enough data | 8.7 (13 reviews) | 
| **Notifications** | Not enough data | 8.2 (14 reviews) | 
| **Search** | Not enough data | 9.1 (13 reviews) | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Business Instant Messaging 

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Audio Conferencing** | Not enough data | 9.0 (14 reviews) | 
| **Video Conferencing** | Not enough data | 8.8 (14 reviews) | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 

#### Business Instant Messaging

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Mobile Application** | Not enough data | 8.5 (14 reviews) | 
| **Web Application** | Not enough data | 9.4 (14 reviews) | 
| **Integrations** | Not enough data | 9.1 (13 reviews) | 
| **Active Directory Integration** | Not enough data | Not enough data | 

#### Generative AI - Business Instant Messaging

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Text Summarization** | Not enough data | Not enough data | 

#### AI - Business Instant Messaging

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **AI Powered Search** | Not enough data | Not enough data | 
| **Smart Notifications** | Not enough data | Not enough data | 
| **AI Powered Language Translation** | Not enough data | Not enough data | 
| **Content Generation** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Group Messaging** | Not enough data | Not enough data | 
| **Bulk Send** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Rich Text Editor** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Message Recall** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Workflow Configuration** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Read Receipts** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Chat** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Broadcast Messaging** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **One-to-One Messaging** | Not enough data | Not enough data | 
| **Event Calendar** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Employee Photos** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Blogs** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | 8.2/10 | 10 |

#### Presenter Tools

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Live Preview** | Not enough data | 8.1 (9 reviews) | 
| **Notifications Blocker** | Not enough data | 7.6 (9 reviews) | 
| **Remote Control** | Not enough data | 7.4 (9 reviews) | 
| **Switch Presenter** | Not enough data | 8.1 (9 reviews) | 

#### Conferencing Options

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Group Live Chat** | Not enough data | 8.8 (8 reviews) | 
| **Audio Conferencing** | Not enough data | 8.0 (9 reviews) | 
| **Video Conferencing** | Not enough data | 8.0 (10 reviews) | 
| **Video Streaming** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 

#### Application Tools

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Password Protection** | Not enough data | 8.1 (7 reviews) | 
| **Recording** | Not enough data | 8.5 (8 reviews) | 
| **In-Browser Application** | Not enough data | 9.0 (8 reviews) | 
| **Screen Recording** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 

#### Agentic AI - Screen Sharing

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Document Storage** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Presentation Streaming** | Not enough data | Not enough data | 
| **On-Demand Webcasting** | Not enough data | Not enough data | 
| **Screen Capture** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Multi-Participant Screen Sharing** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Desktop/Browser Sharing** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Screen Mirroring** | Not enough data | Not enough data | 
| **Annotations** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **Targeted/Locked Screen Sharing** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Mobile Screen Sharing** | Not enough data | Not enough data | 
| **Video Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Real Time Screen Sharing** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Presenter Control Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Availability Indicator** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Audio Calls** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | 8.6/10 | 63 |
| **XTIUM Unified Communications as a Service** | N/A | N/A |

#### Quality Assurance

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Evaluation** | 9.0 (40 reviews) | Not enough data | 
| **Calibration** | 8.8 (34 reviews) | Not enough data | 
| **Reports** | 8.5 (50 reviews) | Not enough data | 

#### Engagement

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Feedback** | 8.6 (33 reviews) | Not enough data | 
| **Dashboards** | 8.8 (50 reviews) | Not enough data | 
| **Training** | 8.4 (33 reviews) | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 

#### Performance

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Integrations** | 8.7 (33 reviews) | Not enough data | 
| **Compliance** | 9.1 (34 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **AI Text Generation** | 7.8 (31 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (29 reviews) | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Employee Coaching Tools** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Quality Management** | Not enough data | Not enough data | 
| **Customer Surveys** | Not enough data | Not enough data | 
| **Agent Interface** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Leaderboards** | Not enough data | Not enough data | 
| **Employee Reward Programs** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **KPI Monitoring** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Multiple Scoring Models** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Screen Recording** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | 8.6/10 | 27 |

#### Platform Basics - VoIP Providers

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Fax Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Call Center Integration** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Phone Calls** | Not enough data | 9.4 (26 reviews) | 
| **Video Calls** | Not enough data | 8.3 (20 reviews) | 
| **Instant Messaging** | Not enough data | 8.2 (21 reviews) | 
| **Screen Sharing** | Not enough data | 8.2 (21 reviews) | 
| **Conference Calls** | Not enough data | 8.6 (23 reviews) | 
| **Desk-to-Desk Calls** | Not enough data | 9.4 (24 reviews) | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Video Call Recording** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **SIP Trunking** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Software Pairing** | Not enough data | 8.6 (22 reviews) | 
| **Browser Extension** | Not enough data | 8.2 (20 reviews) | 
| **Individual Download** | Not enough data | 8.7 (19 reviews) | 

#### Advanced Features

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Hold Music** | Not enough data | 7.7 (22 reviews) | 
| **Automated Attendants** | Not enough data | 8.9 (24 reviews) | 
| **VOiP Number** | Not enough data | 9.0 (24 reviews) | 

#### Additional Functionality

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Live Chat** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Purchasing & Receiving** | Not enough data | Not enough data | 
| **Employee Directory** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Virtual Call Center** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Customizable Caller ID** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Call Conferencing** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Spam Blocker** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Caller Profiles** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **VoIP Connection** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Text to Speech** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **VoIP** | Not enough data | Not enough data | 
| **Call Queues** | Not enough data | Not enough data | 
| **Call Screening** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Online Voice Transmission** | Not enough data | Not enough data | 
| **Unified Communications** | Not enough data | Not enough data | 
| **Voicemail Transcription** | Not enough data | Not enough data | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | N/A | N/A |

#### Agentic AI - Audio Conferencing

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Custom Greetings/Messages** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **International Calling** | Not enough data | Not enough data | 
| **Virtual Voicemail** | Not enough data | Not enough data | 
| **Call Scheduling** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Conferencing** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Two Way Audio & Video** | Not enough data | Not enough data | 
| **Audio/Video Recording** | Not enough data | Not enough data | 
| **Real-Time Chat** | Not enough data | Not enough data | 
| **Audio Calls** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | 8.0/10 | 15 |

#### Agentic AI - UCaaS Platforms

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Extensions

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | 8.9 (12 reviews) | 
| **Native VoIP** | Not enough data | 8.6 (12 reviews) | 
| **CCaaS Option** | Not enough data | 8.5 (11 reviews) | 

#### Features

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 8.6 (13 reviews) | 
| **Voicemail to SMS** | Not enough data | 6.1 (12 reviews) | 
| **File Sharing** | Not enough data | 7.1 (13 reviews) | 
| **Voice Conferencing** | Not enough data | 8.8 (13 reviews) | 
| **Video Conferencing** | Not enough data | 8.2 (13 reviews) | 
| **Conference Transcripts** | Not enough data | 8.1 (12 reviews) | 
| **Electronic Faxes** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Video Call Recording** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Virtual Voicemail** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Trend Analysis** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Virtual Backgrounds** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Group Messaging** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Multi-User Collaboration** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 

---
## Categories

**Unique to Hiya Connect Branded Call (1):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to XTIUM Unified Communications as a Service (5):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing), [VoIP Providers](https://www.g2.com/categories/voip-providers)


---
## Reviewer Demographics

### By Company Size

| Segment | Hiya Connect Branded Call | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Small-Business** | 38.8% | 18.8% | 
| **Mid-Market** | 47.0% | 65.2% | 
| **Enterprise** | 14.2% | 15.9% | 

### By Industry

#### Hiya Connect Branded Call

- **Financial Services:** 14.0%
- **Insurance:** 9.3%
- **Hospital & Health Care:** 5.6%
- **Retail:** 5.6%
- **Marketing and Advertising:** 5.6%
- **Telecommunications:** 3.7%
- **Consumer Services:** 3.7%
- **Information Technology and Services:** 3.7%
- **Health, Wellness and Fitness:** 2.8%
- **Banking:** 2.8%
- **Other:** 43.0%

#### XTIUM Unified Communications as a Service

- **Education Management:** 5.8%
- **Financial Services:** 5.8%
- **Telecommunications:** 5.8%
- **Information Technology and Services:** 5.8%
- **Accounting:** 4.3%
- **Hospital & Health Care:** 4.3%
- **Market Research:** 4.3%
- **Oil & Energy:** 4.3%
- **Manufacturing:** 4.3%
- **Staffing and Recruiting:** 2.9%
- **Other:** 52.2%

---
## Alternatives

### Alternatives to Hiya Connect Branded Call

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1424 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2567 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2392 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1850 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)

### Alternatives to XTIUM Unified Communications as a Service

- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19241 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48155 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39254 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (761 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56551 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1424 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (522 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4145 reviews)

---
## Top Discussions

### Hiya Connect Branded Call

- Title: [What is Hiya Connect used for?](https://www.g2.com/discussions/what-is-hiya-connect-used-for) — 3 comments
  > **Top comment:** "Reputation management via caller ID services for major carriers."

### XTIUM Unified Communications as a Service

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hiya-connect-branded-call-vs-xtium-unified-communications-as-a-service)