# Hiya Connect Branded Call vs Truecaller for Business Comparison
---
## AI Generated Summary
- Users report that Hiya Connect Branded Caller ID excels in ease of use with a score of 9.6, making it a favorite among those who prioritize a user-friendly interface, while Truecaller for Business, with a score of 9.4, still offers a solid experience but may require slightly more navigation.
- Reviewers mention that Hiya Connect's quality of support is rated at 9.5, indicating a strong commitment to customer service, whereas Truecaller for Business, with a score of 9.2, is also well-regarded but may not match the responsiveness of Hiya Connect.
- G2 users highlight that Truecaller for Business shines in its instant messaging feature, scoring 9.2, which is notably higher than Hiya Connect's score of 7.3, suggesting that users looking for robust messaging capabilities may prefer Truecaller.
- Users on G2 report that Hiya Connect offers superior performance in integrations, scoring 9.1, which is crucial for businesses looking to connect with other software tools seamlessly, while Truecaller for Business, although effective, does not match this level of integration ease.
- Reviewers say that Truecaller for Business stands out with its automated attendants feature, scoring 9.1, which is higher than Hiya Connect's score of 7.3, making it a better choice for businesses that require advanced call handling capabilities.
- Users report that while both products offer VOiP numbers, Truecaller for Business scores higher at 9.1 compared to Hiya Connect's 8.4, indicating a preference for Truecaller among users who prioritize this feature for their communication needs.



| | Hiya Connect Branded Call | Truecaller for Business | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 137 | 24 | 
| **Largest Market Segment** | Mid-Market (47.0% of reviews) | Mid-Market (43.5% of reviews) | 
| **Entry Level Price** | Starting at $29.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### Hiya Connect Branded Call

Pros:
- Ease of Use (20 reviews)
- Helpful (19 reviews)

Cons:
- Call Issues (6 reviews)
- Expensive (6 reviews)

### Truecaller for Business

**Not enough data**

---
## Ratings Comparison
| Rating | Hiya Connect Branded Call | Truecaller for Business | 
|---|---|---|
  | **Meets Requirements** | 8.8 (97 reviews) | 9.1 (18 reviews) | 
  | **Ease of Use** | 9.5 (100 reviews) | 9.4 (18 reviews) | 
  | **Ease of Setup** | 9.4 (92 reviews) | Not enough data | 
  | **Ease of Admin** | 9.4 (59 reviews) | Not enough data | 
  | **Quality of Support** | 9.4 (93 reviews) | 9.2 (18 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (60 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 9.4 (93 reviews) | 9.4 (18 reviews) | 

---
## Pricing

### Hiya Connect Branded Call

#### Entry-Level Pricing

Plan: Monthly Volume Packages

Price: Starting at $29.00 Per Month

Description: Tiered pricing packages available for 250; 1,000; or up to 3,000 branded calls per month. Perfect for getting started, small businesses, and growing teams of up to 25 callers.

Key Features:
- Brand up to 3,000 branded calls/month
-  Billed monthly via credit card
- Cancel or change plan anytime

[Browse all 2 editions](https://www.g2.com/products/hiya-connect-branded-call/pricing)

#### Free Trial

No

### Truecaller for Business

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Call & Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Truecaller for Business** | N/A | N/A |

#### 

| Feature | Hiya Connect Branded Call | Truecaller for Business | 
|---|---|---|
| **Call Reporting** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Whispering** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Manual Dialer** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Progressive Dialer** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Outbound Call Center** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **AI Summarization** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Inbound Call Center** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Blended Call Center** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Truecaller for Business** | N/A | N/A |

#### 

| Feature | Hiya Connect Branded Call | Truecaller for Business | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | 8.5/10 | 63 |
| **Truecaller for Business** | N/A | N/A |

#### Quality Assurance

| Feature | Hiya Connect Branded Call | Truecaller for Business | 
|---|---|---|
| **Evaluation** | 9.0 (40 reviews) | Not enough data | 
| **Calibration** | 8.8 (34 reviews) | Not enough data | 
| **Reports** | 8.5 (50 reviews) | Not enough data | 

#### Engagement

| Feature | Hiya Connect Branded Call | Truecaller for Business | 
|---|---|---|
| **Feedback** | 8.6 (33 reviews) | Not enough data | 
| **Dashboards** | 8.8 (50 reviews) | Not enough data | 
| **Training** | 8.4 (33 reviews) | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 

#### Performance

| Feature | Hiya Connect Branded Call | Truecaller for Business | 
|---|---|---|
| **Integrations** | 8.7 (33 reviews) | Not enough data | 
| **Compliance** | 9.1 (34 reviews) | Not enough data | 

#### Generative AI

| Feature | Hiya Connect Branded Call | Truecaller for Business | 
|---|---|---|
| **AI Text Generation** | 7.8 (31 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (29 reviews) | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### 

| Feature | Hiya Connect Branded Call | Truecaller for Business | 
|---|---|---|
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Employee Coaching Tools** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Quality Management** | Not enough data | Not enough data | 
| **Customer Surveys** | Not enough data | Not enough data | 
| **Agent Interface** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Leaderboards** | Not enough data | Not enough data | 
| **Employee Reward Programs** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **KPI Monitoring** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Multiple Scoring Models** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Screen Recording** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Hiya Connect Branded Call** | N/A | N/A |
| **Truecaller for Business** | 8.8/10 | 17 |

#### Platform Basics - VoIP Providers

| Feature | Hiya Connect Branded Call | Truecaller for Business | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Fax Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Call Center Integration** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Hiya Connect Branded Call | Truecaller for Business | 
|---|---|---|
| **Phone Calls** | Not enough data | 9.5 (17 reviews) | 
| **Video Calls** | Not enough data | 8.1 (16 reviews) | 
| **Instant Messaging** | Not enough data | 9.2 (16 reviews) | 
| **Screen Sharing** | Not enough data | 7.7 (15 reviews) | 
| **Conference Calls** | Not enough data | 9.0 (16 reviews) | 
| **Desk-to-Desk Calls** | Not enough data | 8.9 (15 reviews) | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Video Call Recording** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **SIP Trunking** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Hiya Connect Branded Call | Truecaller for Business | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Hiya Connect Branded Call | Truecaller for Business | 
|---|---|---|
| **Software Pairing** | Not enough data | 8.6 (15 reviews) | 
| **Browser Extension** | Not enough data | 8.7 (15 reviews) | 
| **Individual Download** | Not enough data | 9.0 (15 reviews) | 

#### Advanced Features

| Feature | Hiya Connect Branded Call | Truecaller for Business | 
|---|---|---|
| **Hold Music** | Not enough data | 8.7 (15 reviews) | 
| **Automated Attendants** | Not enough data | 9.1 (15 reviews) | 
| **VOiP Number** | Not enough data | 9.1 (17 reviews) | 

#### 

| Feature | Hiya Connect Branded Call | Truecaller for Business | 
|---|---|---|
| **Live Chat** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Purchasing & Receiving** | Not enough data | Not enough data | 
| **Employee Directory** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Virtual Call Center** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Customizable Caller ID** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Call Conferencing** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Spam Blocker** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Caller Profiles** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **VoIP Connection** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Text to Speech** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **VoIP** | Not enough data | Not enough data | 
| **Call Queues** | Not enough data | Not enough data | 
| **Call Screening** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Online Voice Transmission** | Not enough data | Not enough data | 
| **Unified Communications** | Not enough data | Not enough data | 
| **Voicemail Transcription** | Not enough data | Not enough data | 

---
## Categories

**Unique to Hiya Connect Branded Call (1):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to Truecaller for Business (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)


---
## Reviewer Demographics

### By Company Size

| Segment | Hiya Connect Branded Call | Truecaller for Business | 
|---|---|---|
| **Small-Business** | 38.8% | 34.8% | 
| **Mid-Market** | 47.0% | 43.5% | 
| **Enterprise** | 14.2% | 21.7% | 

### By Industry

#### Hiya Connect Branded Call

- **Financial Services:** 14.0%
- **Insurance:** 9.3%
- **Hospital & Health Care:** 5.6%
- **Retail:** 5.6%
- **Marketing and Advertising:** 5.6%
- **Telecommunications:** 3.7%
- **Consumer Services:** 3.7%
- **Information Technology and Services:** 3.7%
- **Health, Wellness and Fitness:** 2.8%
- **Banking:** 2.8%
- **Other:** 43.0%

#### Truecaller for Business

- **Staffing and Recruiting:** 30.4%
- **Information Technology and Services:** 17.4%
- **Telecommunications:** 8.7%
- **Marketing and Advertising:** 4.3%
- **Market Research:** 4.3%
- **Information Services:** 4.3%
- **Higher Education:** 4.3%
- **Food & Beverages:** 4.3%
- **Education Management:** 4.3%
- **Design:** 4.3%
- **Other:** 13.0%

---
## Alternatives

### Alternatives to Hiya Connect Branded Call

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2566 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2392 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1850 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)

### Alternatives to Truecaller for Business

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3398 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3608 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1637 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18922 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4201 reviews)
- [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) — 4.6/5 stars (2669 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2392 reviews)

---
## Top Discussions

### Hiya Connect Branded Call

- Title: [What is Hiya Connect used for?](https://www.g2.com/discussions/what-is-hiya-connect-used-for) — 3 comments
  > **Top comment:** "Reputation management via caller ID services for major carriers."

### Truecaller for Business

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hiya-connect-branded-call-vs-truecaller-truecaller-for-business)