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# Hiya Connect Branded Call vs Truecaller for Business Comparison - What are their main differences?

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Hiya Connect Branded CallTruecaller for Business[+ Add Product](#)

Reviews

**Hiya Connect Branded Call** [

4.6/5(147)

](https://www.g2.com/products/hiya-connect-branded-call/reviews#reviews)

**Truecaller for Business** [

4.4/5(24)

](https://www.g2.com/products/truecaller-truecaller-for-business/reviews#reviews)

Pricing

**Hiya Connect Branded Call**
 **Starting at $29.00** Per Month · Monthly Volume Packages

**Truecaller for Business**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Hiya Connect Branded Call**
1 month

Based on 18 responses

**Truecaller for Business**
Not enough reviews yet

Return on Investment

**Hiya Connect Branded Call**
10 months

Based on 18 responses

**Truecaller for Business**
Not enough reviews yet

Perceived Cost

**Hiya Connect Branded Call**
$$$$$

**Truecaller for Business**
Not enough reviews yet

Average Discount

**Hiya Connect Branded Call**
8%

**Truecaller for Business**
Not enough reviews yet

 ![Hiya Connect Branded Call](https://images.g2crowd.com/uploads/product/hd_favicon/49a97e03ad72c864c1c4511fbc6bca07/hiya-connect-branded-call.svg "Hiya Connect Branded Call")

 ![Truecaller for Business](https://images.g2crowd.com/uploads/product/hd_favicon/9766ba8ebc489f297e9e0aa2e5e1da65/truecaller-truecaller-for-business.svg "Truecaller for Business")

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Pros & Cons

**Hiya Connect Branded Call**
[
Ease of Use (20)
](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1382776&qs=pros-and-cons#reviews)[
Helpful (19)
](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1381971&qs=pros-and-cons#reviews)[
Call Issues (6)
](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1381225&qs=pros-and-cons#reviews)[
Expensive (6)
](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bsentiment_snippet%5D=1382878&qs=pros-and-cons#reviews)

**Truecaller for Business**
Not enough data

Integrations

**Hiya Connect Branded Call**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cbc021f5549f2da1c3cff578a375735f/saas-labs-justcall.png "Product Avatar Image")

JustCall

](https://www.g2.com/products/saas-labs-justcall/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_333d84f771a77f2d8c628aef2bcea65b/vonage-contact-center-formerly-newvoicemedia.png "Product Avatar Image")

Vonage Contact Center...

](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews)[
View all
](https://www.g2.com/products/hiya-connect-branded-call/integrations)

**Truecaller for Business**
Not enough data

Screenshots

**Hiya Connect Branded Call**
No screenshot available

**Truecaller for Business**
 ![Truecaller for Business screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1217358/Screenshot-2022-05-27-at-11.39.28-AM.png)

Ratings

Meets Requirements

**Hiya Connect Branded Call**

8.8

8.8104

**Truecaller for Business**

9.1

9.118

Ease of Use

**Hiya Connect Branded Call**

9.4

9.4107

**Truecaller for Business**

9.4

9.418

Ease of Setup

**Hiya Connect Branded Call**

9.3

9.399

**Truecaller for Business**
Not enough data

Ease of Admin

**Hiya Connect Branded Call**

9.3

9.366

**Truecaller for Business**
Not enough data

Quality of Support

**Hiya Connect Branded Call**

9.3

9.3100

**Truecaller for Business**

9.2

9.218

Has the product been a good partner in doing business?

**Hiya Connect Branded Call**

9.4

9.467

**Truecaller for Business**
Not enough data

Product Direction (% positive)

**Hiya Connect Branded Call**

9.3

9.397

**Truecaller for Business**

9.4

9.418

Features

Contact Center Quality Assurance[Hide 43 FeaturesShow 43 Features](javascript:void(0);)

8.6

70

Not enough data

Quality Assurance

Evaluation

9.0(won by default)

40

Not enough data

Calibration

8.8(won by default)

34

Not enough data

Reports

8.6(won by default)

55

Not enough data

Engagement

Feedback

8.6(won by default)

33

Not enough data

Dashboards

8.9(won by default)

54

Not enough data

Training

8.4(won by default)

33

Not enough data

Activity Dashboard

Not enough data

Not enough data

Performance

Third-Party Integrations

8.7(won by default)

33

Not enough data

Compliance

9.1(won by default)

34

Not enough data

Generative AI

AI Text Generation

7.8(won by default)

31

Not enough data

AI Text Summarization

7.8(won by default)

29

Not enough data

Call Routing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Journey Mapping

Not enough data

Not enough data

Employee Coaching Tools

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Customer Surveys

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Leaderboards

Not enough data

Not enough data

Employee Reward Programs

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

KPI Monitoring

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Multiple Scoring Models

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Screen Recording

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

Not enough data

8.8

17

Platform Basics - VoIP Providers

PBX systems, VoIP Softphone

Not enough data

Not enough data

Call Management

Not enough data

Not enough data

Network monitoring

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Virtual PBX

Not enough data

Not enough data

SIP trunking services

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Center Integration

Not enough data

Not enough data

Basic Communication

Phone Calls

Not enough data

9.5(won by default)

17

Video Calls

Not enough data

8.1(won by default)

16

Instant Messaging

Not enough data

9.2(won by default)

16

Screen Sharing

Not enough data

7.7(won by default)

15

Conference Calls

Not enough data

9.0(won by default)

16

Desk-to-Desk Calls

Not enough data

8.9(won by default)

15

SMS Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

Agentic AI - VoIP Providers

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Access

Software Pairing

Not enough data

8.6(won by default)

15

Browser Extension

Not enough data

8.7(won by default)

15

Individual Download

Not enough data

9.0(won by default)

15

Advanced Features

Hold Music

Not enough data

8.7(won by default)

15

Automated Attendants

Not enough data

9.1(won by default)

15

VOiP Number

Not enough data

9.1(won by default)

17

Additional Functionality

Live Chat

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Employee Directory

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Virtual Call Center

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

IVR

Not enough data

Not enough data

API

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Caller Profiles

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

VoIP Connection

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

VoIP

Not enough data

Not enough data

Call Queues

Not enough data

Not enough data

Call Screening

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Online Voice Transmission

Not enough data

Not enough data

Unified Communications

Not enough data

Not enough data

Voicemail Transcription

Not enough data

Not enough data

Show 2 feature categories with incomplete data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Hiya Connect Branded Call](https://images.g2crowd.com/uploads/product/hd_favicon/49a97e03ad72c864c1c4511fbc6bca07/hiya-connect-branded-call.svg "Hiya Connect Branded Call")](https://www.g2.com/products/hiya-connect-branded-call/reviews)

Hiya Connect Branded Call

Small-Business(50 or fewer emp.)

39.2%

Mid-Market(51-1000 emp.)

47.6%

Enterprise(\> 1000 emp.)

13.3%

[![Truecaller for Business](https://images.g2crowd.com/uploads/product/hd_favicon/9766ba8ebc489f297e9e0aa2e5e1da65/truecaller-truecaller-for-business.svg "Truecaller for Business")](https://www.g2.com/products/truecaller-truecaller-for-business/reviews)

Truecaller for Business

Small-Business(50 or fewer emp.)

34.8%

Mid-Market(51-1000 emp.)

43.5%

Enterprise(\> 1000 emp.)

21.7%

Small-Business

(50 or fewer emp.)

39.2%

34.8%

Mid-Market

(51-1000 emp.)

47.6%

43.5%

Enterprise

(\> 1000 emp.)

13.3%

21.7%

Reviewers' Industry

[![Hiya Connect Branded Call](https://images.g2crowd.com/uploads/product/hd_favicon/49a97e03ad72c864c1c4511fbc6bca07/hiya-connect-branded-call.svg "Hiya Connect Branded Call")](https://www.g2.com/products/hiya-connect-branded-call/reviews)
Hiya Connect Branded Call

Financial Services

13.3%

Insurance

8.8%

Hospital & Health Care

7.1%

Retail

5.3%

Marketing and Advertising

5.3%

Other

60.2%

[![Truecaller for Business](https://images.g2crowd.com/uploads/product/hd_favicon/9766ba8ebc489f297e9e0aa2e5e1da65/truecaller-truecaller-for-business.svg "Truecaller for Business")](https://www.g2.com/products/truecaller-truecaller-for-business/reviews)
Truecaller for Business

Staffing and Recruiting

30.4%

Information Technology and Services

17.4%

Telecommunications

8.7%

Marketing and Advertising

4.3%

Market Research

4.3%

Other

34.8%

Alternatives

**Hiya Connect Branded Call Alternatives**

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RingEX
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Genesys Cloud CX
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Talkdesk
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[
Salesforce Service Cloud
](/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

**Truecaller for Business Alternatives**

 ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")

[
3CX
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Genesys Cloud CX
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 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
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