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Compare Hiya Connect Branded Call and Mitel 
Featured Products
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Starting at $29.00 Per Month
$20.99 /user/month
Hiya Connect Branded Call
Star Rating
(78)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $29.00 Per Month
Browse all 2 pricing plansMitel
Star Rating
(234)3.8 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Mitel MiCloud Connect has a lower ease of use rating (7.8) compared to Hiya Connect Branded Caller ID (9.6), indicating that Hiya's interface is more intuitive and user-friendly.
- Reviewers mention that the quality of support for Hiya Connect is significantly higher (9.5) than that of Mitel MiCloud Connect (7.2), suggesting that users of Hiya experience more responsive and effective customer service.
- G2 users highlight that Mitel MiCloud Connect's IVR feature scores exceptionally well (9.5), providing robust automated call handling, while Hiya Connect's IVR is less impressive (7.3), which may affect user experience in managing incoming calls.
- Users on G2 note that Mitel MiCloud Connect excels in session recording (9.0), a critical feature for businesses needing to track and review calls, whereas Hiya Connect's capabilities in this area are not as strong.
- Reviewers say that Hiya Connect Branded Caller ID offers a more flexible pricing model with its Pay As You Go option, making it more accessible for small businesses compared to Mitel's entry-level price of $20.99 per user per month.
- Users report that Mitel MiCloud Connect has a higher score for concurrent calling (8.7), which is beneficial for businesses that require handling multiple calls simultaneously, while Hiya Connect's performance in this area is less robust.
Pricing
Entry-Level Pricing
Hiya Connect Branded Call
Monthly Volume Packages
Starting at $29.00
Per Month
Tiered pricing packages available for 250; 1,000; or up to 3,000 branded calls per month. Perfect for getting started, small businesses, and growing teams of up to 25 callers.
- Brand up to 3,000 branded calls/month
- Billed monthly via credit card
- Cancel or change plan anytime
Mitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Free Trial
Hiya Connect Branded Call
No trial information availableMitel
No trial information availableRatings
Meets Requirements
9.0
67
8.1
190
Ease of Use
9.6
69
7.9
191
Ease of Setup
9.6
62
7.3
132
Ease of Admin
9.4
59
7.3
131
Quality of Support
9.6
66
7.2
174
Has the product been a good partner in doing business?
9.4
60
7.4
131
Product Direction (% positive)
9.7
68
6.2
182
Features by Category
Quality Assurance
8.8
32
Not enough data
8.9
32
Not enough data
8.5
33
Not enough data
Engagement
8.6
33
Not enough data
8.7
35
Not enough data
8.4
32
Not enough data
Performance
8.6
32
Not enough data
9.1
33
Not enough data
Generative AI
7.7
27
Not enough data
7.7
27
Not enough data
Channels
Not enough data
8.3
20
|
Verified
Not enough data
7.0
9
|
Verified
Not enough data
6.8
10
|
Verified
Not enough data
7.1
12
|
Verified
Not enough data
7.4
12
|
Verified
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.3
10
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
7.7
10
|
Verified
Not enough data
9.5
13
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
9.1
9
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.3
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
7.3
5
|
Verified
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
8.5
121
|
Verified
Not enough data
7.0
35
|
Verified
Not enough data
6.9
53
|
Verified
Not enough data
7.3
48
|
Verified
Not enough data
8.0
85
|
Verified
Not enough data
9.0
115
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
7.0
54
|
Verified
Not enough data
7.4
49
|
Verified
Not enough data
7.7
57
|
Verified
Advanced Features
Not enough data
7.7
90
|
Verified
Not enough data
8.0
97
|
Verified
Not enough data
8.8
106
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
7.0
9
|
Verified
Not enough data
8.0
9
|
Verified
Not enough data
7.3
8
|
Verified
Features
Not enough data
8.8
13
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
5
|
Verified
Not enough data
8.0
11
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Hiya Connect Branded Call and Mitel share no categories
Reviews
Reviewers' Company Size
Hiya Connect Branded Call
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
14.1%
Insurance
12.8%
Retail
7.7%
Marketing and Advertising
6.4%
Hospital & Health Care
6.4%
Other
52.6%
Information Technology and Services
6.8%
Insurance
5.9%
Financial Services
5.9%
Construction
4.6%
Real Estate
4.1%
Other
72.6%
Alternatives
Discussions
What is Hiya Connect used for?
2 Comments
VG
Reputation management via caller ID services for major carriers.Read more
Hiya Connect Branded Call has no more discussions with answers
Password Policy & Mobile Client
1 Comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
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