Hiya Connect Branded Call Reviews & Product Details

HIYA lets our clients know who is calling and increases contact rates. Graphic branding is a nice touch. Metrics within the HIYA dashboard are useful. Review collected by and hosted on G2.com.

It can be pricey. Only about 25% of calls receive branding and metric tracking. Review collected by and hosted on G2.com.

We have seen a great uplift in our answer rates by using hiya. Review collected by and hosted on G2.com.

We run different campaigns so have to change the reason for call message, Not a major issue, Review collected by and hosted on G2.com.

Brining Caller ID to a better level. Adds much needed security to help combat spam callers. Review collected by and hosted on G2.com.

cost is a bit high if your a small company Review collected by and hosted on G2.com.

The fact that our customers can see our Brand/Logo with a short information on our call reason is something incredibily helpful. Specially with the new generation mostly on SMS/Chats this will help greatly our reachability!

It's very easy to use and you can set it up in a few minutes.

I highly recommend! Review collected by and hosted on G2.com.

We need it running on all canadian carriers & phone companies! Review collected by and hosted on G2.com.

I believe that "the people are the product", and in most cases Hiya's team is very quick to reply, when I ask for assistance.

Beyond that, the Hiya portal is intuitive and easy, and getting the branded caller ID set up is an easy process. Branded ID services shouldn't take hours of time to set up and maintain - and since Hiya Connect doesn't take hours, I appreciate that.

Hiya's team has been quick to give us integration docs when we've asked for them, though the beauty of their online portal is you can still use it if you're not building an integration. Review collected by and hosted on G2.com.

Renaming groups of your phone numbers could be made easier (right now, to bulk-rename several numbers, you'd need to fill out Hiya's bulk-upload form each time). The bulk-upload form, while it exports perfectly fine from Microsoft Excel, does run into some snags when you export it from Google Sheets. Review collected by and hosted on G2.com.

Trust and Recognition

Reduced Spam and Scam Calls

Professionalism

Increased Answer Rates

Customization Review collected by and hosted on G2.com.

Nothing in particular. I just like them to have a didicated support portal in the next step Review collected by and hosted on G2.com.

Account management has been excellent. Very pro-active and supportive to get us on board. Review collected by and hosted on G2.com.

Not yet seen any MI that suggests it's making a tangible difference to my business. Review collected by and hosted on G2.com.

It has really increased our answer rates. It helped our customers recognize and seperate our calls from spam callers. It was very simple to get deployed and provides lots of useful information. Review collected by and hosted on G2.com.

I have nothing I currently dislike about the product at this time. Review collected by and hosted on G2.com.

The reduction in our phone lines being marked as "spam" is really positive. Customers that are captured with the branded calling are confident in us being who we say we are ! Review collected by and hosted on G2.com.

The dashboard is fairly limited in the information it provides currently. Review collected by and hosted on G2.com.

How our calls look now is great. Also more importantly we're not showing up as suspected spam on Android anymore. Very easy to set up and use. Review collected by and hosted on G2.com.

So far the data isn't show a huge uplift in connection / quote drates which is surprising. Will keep an eye on it over time though Review collected by and hosted on G2.com.