--- title: Hiya Connect Branded Call Reviews meta_title: 'Hiya Connect Branded Call Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 137 reviews by the users' company size, role or industry to find out how Hiya Connect Branded Call works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 137 scale: '5' date_modified: '2026-08-09' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Hiya Connect Branded Call Reviews **Vendor:** Hiya **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.7/5.0 **Total Reviews:** 137 ## About Hiya Connect Branded Call Your customers and prospects are ignoring your legitimate business calls because they see an unknown number - and they don't know it's you. Hiya Connect Branded Call allows companies to display their business name on outbound calls made to over 500M+ mobile phones worldwide. The growth of spam, scam and fraud calls has eroded trust on the voice channel. 87% of consumers won't answer a call when they see an unknown number on their screen. This inability to effectively reach customers via phone is eroding customer satisfaction and retention - and ultimately your bottom line. Branded caller ID allows companies to control how their outbound calls display on the call recipients' device by each individual phone number. Create better customer experiences and optimize your outbound calling operations with adding identity to your outbound calls with Hiya Connect Branded Call. ## Hiya Connect Branded Call Pros & Cons **What users like:** - Users find Hiya Connect Branded Call's **ease of use** beneficial, greatly enhancing their workflow and call management. (20 reviews) - Users appreciate the **ease of use and security** provided by Hiya Connect Branded Call, enhancing their business communication. (19 reviews) - Users appreciate the **easy setup** of Hiya Connect Branded Call, making configuration and management hassle-free. (14 reviews) - Users appreciate the **responsive customer support** of Hiya Connect Branded Call, enhancing their overall experience and effectiveness. (11 reviews) - Users value the **reliability** of Hiya Connect, enhancing security and significantly improving call pickup and return rates. (11 reviews) - Efficiency (9 reviews) - Users appreciate the **sales improvement** driven by HIYA Connect, boosting call engagement and brand presentation significantly. (9 reviews) - Customer Service (8 reviews) - Intuitive (7 reviews) - Business Tools (5 reviews) **What users dislike:** - Users report **call issues** due to limited device and carrier support, hampering overall effectiveness and coverage. (6 reviews) - Users find Hiya Connect to be **expensive** compared to alternatives, limiting its appeal for small businesses. (6 reviews) - Users report **number issues** with Hiya Connect, impacting brand trust and complicating number management in EMEA. (4 reviews) - Users express frustration with **poor reporting** that lacks timely updates and cumulative reporting capabilities, detracting from overall experience. (4 reviews) - Users note the **limited feature set** of Hiya Connect Branded Call, restricting device compatibility and functionality. (3 reviews) - Users find the **high cost** of Hiya Connect Branded Call challenging, especially for small businesses needing budget-friendly options. (2 reviews) - Users find the **data analysis limited** due to reliance on pre-made charts and syncing issues with stats. (2 reviews) - Inadequate Reporting (2 reviews) - Limited Customization (2 reviews) - Users note the **limited features** of Hiya Connect, suggesting enhancements for better customization and information access. (2 reviews) ## Hiya Connect Branded Call Reviews ### 1. Personalized Caller ID When It Works, But Branding Often Gets Ignored **Rating:** 3.0/5.0 stars **Reviewed by:** Darren L. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Hiya Connect Branded Call?** Some customers have commented that they answered the phone because it said my name. **What do you dislike about Hiya Connect Branded Call?** Most calls do not get branded because the destination phone service carrier ignores it. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** I really don't know if it is solving any problems -- just hoping. ### 2. Call branding drives outcomes **Rating:** 2.5/5.0 stars **Reviewed by:** Holden O. | Vice President - Global Sales Operations, Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Hiya Connect Branded Call?** It provides my team qualifed customers that are excited to speak with the brand. **What do you dislike about Hiya Connect Branded Call?** They lost a carrier and did not notify us of this giant change. Poor customer service and their product is limited. It’s also very expensive compared to others in the space due to them marking up call branding which I’ve been told you aren’t supposed to do. They have not been great to work with. All the people I worked with to onboard are gone. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Increasing quality connections in OB campaigns ### 3. Clear on Reporting. Inconsistency . Expensive **Rating:** 3.0/5.0 stars **Reviewed by:** Mei Ling Y. | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Hiya Connect Branded Call?** Statistic & Report was structure when come to anwser rate . It does provide clear decision for company to make nessary decision ( if the report is available ). **What do you dislike about Hiya Connect Branded Call?** As they're still changing their way of reporting , some report may not be assessible. Expensive charges compare to similar competitor. Not all Samsung's phone is supported and it took them some time to figure what's happened as it involve developer & updates. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Anwser rate to Lead ### 4. Jury is out at the moment. **Rating:** 2.5/5.0 stars **Reviewed by:** James W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Hiya Connect Branded Call?** Account management has been excellent. Very pro-active and supportive to get us on board. **What do you dislike about Hiya Connect Branded Call?** Not yet seen any MI that suggests it's making a tangible difference to my business. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Contact Rate with customers ## Hiya Connect Branded Call Discussions - [What is Hiya Connect used for?](https://www.g2.com/discussions/what-is-hiya-connect-used-for) - 3 comments - [View Hiya Connect Branded Call pricing details and edition comparison](https://www.g2.com/products/hiya-connect-branded-call/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+13%3A18%3A38+-0500&secure%5Bsession_id%5D=7e5fb302-ce39-4cf1-ad8a-a860c2d26bf0&secure%5Btoken%5D=7aaba545d7735612671bf7eb7248172e8b299613c3e3cf38ef5f158a85004219&format=llm_user) ## Hiya Connect Branded Call Integrations - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) ## Hiya Connect Branded Call Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top Hiya Connect Branded Call Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,391 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews)