--- title: Hiya Connect Branded Call Reviews meta\_title: 'Hiya Connect Branded Call Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 137 reviews by the users' company size, role or industry to find out how Hiya Connect Branded Call works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 137 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Hiya Connect Branded Call Reviews & Product Details Visit Website Your customers and prospects are ignoring your legitimate business calls because they see an unknown number - and they don't know it's you. Hiya Connect Branded Call allows companies to display their business name on outbound calls made to over 500M+ mobile phones worldwide. The growth of spam, scam and fraud calls has eroded trust on the voice channel. 87% of consumers won't answer a call when they see an unknown number on their screen. This inability to effectively reach customers via phone is eroding customer satisfaction and retention - and ultimately your bottom line. Branded caller ID allows companies to control how their outbound calls display on the call recipients' device by each individual phone number. Create better customer experiences and optimize your outbound calling operations with adding identity to your outbound calls with Hiya Connect Branded Call. * * * Product Website Hiya Connect Branded Call Seller [Hiya](https://www.g2.com/sellers/hiya) Discussions [Hiya Connect Branded Call Community](https://www.g2.com/products/hiya-connect-branded-call/discuss) Languages Supported German, English, French, Spanish Solution Type Best-of-Breed Show More ## Pricing Pricing provided by Hiya Connect Branded Call. ### Monthly Volume Packages Starting at $29.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/hiya-connect-branded-call/pricing) ## Hiya Connect Branded Call Integrations (2) What do users say about integrations? Verified by Hiya Connect Branded Call [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") JustCall ](https://www.g2.com/products/saas-labs-justcall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vonage Contact Center (formerly NewVoiceMedia) ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) Show More ![Guadalupe G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guadalupe G.") GG Guadalupe G. SDR Manager Small-Business (50 or fewer emp.) 4/27/2026 "Helped Us Avoid Client Flagging" 5/5 What do you like best about Hiya Connect Branded Call? It helped us avoid being flagged by potential clients. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? I didn’t get quick support when I needed it. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? The integration, pricing, and the AI that helps brand the calls are the main things I focus on. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") AL Verified User in Legal Services Mid-Market (51-1000 emp.) 4/24/2026 "Branded Calls That Boost Our Answer Rates" 5/5 What do you like best about Hiya Connect Branded Call? our answer rates go up when branded and we have seen the results Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? there is only the issue of ATT calls not being branded Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? it is solving our issue of not getting tagged as SPAM Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Fabiola M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fabiola M.") FM Fabiola M. SDR Mid-Market (51-1000 emp.) 4/29/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Easy to Use and Truly Useful" 5/5 What do you like best about Hiya Connect Branded Call? Its easy to use, So Its really useful for a lot of ppl Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? Nothing honestly I really Like it so I dont have something negative to say Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? Its solving communicatiom issues Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![John B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John B.") JB John B. Senior IT Support Non-Profit Organization Management Mid-Market (51-1000 emp.) 3/10/2026 "Easy-to-Use Call Branding with Helpful Support" 4/5 What do you like best about Hiya Connect Branded Call? This product allows us to brand calls effectively. The support team is helpful, and the webpage is very easy to use. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? The “call reason” submissions seem to be screened somewhat inconsistently. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? It helps us strengthen our reputation on calls and reduces the chances of being incorrectly labeled as spam or junk. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Chris T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris T.") CT Chris T. Portfolio Marketing Manager Small-Business (50 or fewer emp.) 9/10/2025 "Solution to the challenge of improving telesales conversion rate" 5/5 What do you like best about Hiya Connect Branded Call? 1. The ease of sorting the "branded call" phone registration 2. The dashboard and how easy to use it 3. Onboarding and customer support team and account management team (Olanda Katuruza in particular) are helpful, knowledgeable and so friendly/ understanding Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? Fact some mobile carries do not allow branded calls but I am aware we this will not be the case for the future as new carries are coming on board in early 2026 Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? 1. Challenge of getting us to speak to our clients, more quickly and bypassing the threat of spam. So our advisers and telesales team are spending less time chasing pick up from leads. 2. The benefit are plenty: improved call conversion/ more business/ more efficient for telesales team/ analytically can easy see performance and calling metrics Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Publishing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Publishing") CP Verified User in Publishing Mid-Market (51-1000 emp.) 4/27/2026 "Significantly Improves Answer Rates." 4.5/5 What do you like best about Hiya Connect Branded Call? I like that it significantly improves answer rates. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? The fact that it can be expensive, with a high cost-per-call that is difficult for smaller businesses like mine. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? Well, it solves the problem of declining answer rates for business calls caused by users ignoring unknown numbers or flagging them as spam. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite JH Jay H. CEO/Writing Agent Small-Business (50 or fewer emp.) 3/12/2025 "Good for new businesses" 5/5 What do you like best about Hiya Connect Branded Call? There is a low barrier of entry for low volume, new businesses that I have not found elsewhere. Settings are very easy to use, utilizing call reasons and icon is very helpful. This also removed the issues my number had with spam filters when I opened a new business line. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? I know none of these branding companies can reach 100% of the calls based on carrier, but I would like to be able to see the percentage of my calls that are successfully branded. It's not a deal breaker and the other call analytics is very helpful without it. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? The biggest problem solved was removing the sheer amount of spam filters that wouldn't even let my line reach my customers if they didn't have my contact information saved. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Fanny B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fanny B.") FB Fanny B. Product Marketing Manager Small-Business (50 or fewer emp.) 11/6/2025 "Intuitive and Discreet—Effortless to Use!" 5/5 What do you like best about Hiya Connect Branded Call? Intuitive, discret, easy tool to implement. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? There is nothing I dislike so far, seamless experience. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? Unlock insights and analytics to improve my calls Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Connor M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Connor M.") CM Connor M. Founding Account Executive Mid-Market (51-1000 emp.) 3/11/2025 "Branding calling to increase connections and conversions" 5/5 What do you like best about Hiya Connect Branded Call? Hiya has helped improve connection rates by 60% which has a direct impact on our conversions. The branded calling has also improved conversations with customers, as they immediately know who's calling, and what we're calling about. It was super easy to get started, implement, and I'm a fan of the pay-as-you-go structure. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? My only request is that Hiya enable branded calling across all major carrier networks in the US. This would only increase it's impact on our connections and conversions. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? Low connection rates and lack of trust caused by constant robo and spam calls. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Gianvittorio M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gianvittorio M.") GM Gianvittorio M. Co Founder Mid-Market (51-1000 emp.) 11/7/2024 "Reliable Tool for Enhanced Call Management and Efficiency" 4/5 What do you like best about Hiya Connect Branded Call? Hiya has proven effective in reducing spam calls by 20%, which has helped our team focus more on meaningful client interactions. The platform is intuitive and integrates well into our workflow, enabling us to prioritize legitimate calls and improve response rates. This added layer of filtering has streamlined our day-to-day operations Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? While Hiya performs well in screening calls, I believe it could benefit from additional customization options, like more adaptable notifications or broader CRM integration. These enhancements would make it an even more powerful tool for businesses managing high volumes of customer interactions. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? Hiya Connect’s Branded Caller ID addresses the challenge of unrecognized business calls being ignored due to the prevalence of spam and fraud. By displaying our company’s name, logo, and call purpose on recipients’ screens, it enhances trust and transparency. This visibility has led to a 20% reduction in spam calls and a 25% increase in answered legitimate business calls, improving customer engagement and operational efficiency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Hiya Connect Branded Call? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Hiya Connect Branded Call ](https://www.g2.com/products/hiya-connect-branded-call/discussions/new) GU Guest User • Last activity 5 months ago What is Hiya Connect used for? 0 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/what-is-hiya-connect-used-for) [ View all Discussions ](https://www.g2.com/products/hiya-connect-branded-call/discuss) ## Pricing Options Pricing provided by Hiya Connect Branded Call. ### Monthly Volume Packages Starting at $29.00 Per Month ### Enterprise Packages Starting at $500.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/hiya-connect-branded-call/pricing) Hiya Connect Branded Call Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3cf12b407eabdbdfb08df192d7dbb0a0/truecaller-truecaller-for-business.jpeg "Product Avatar Image") Truecaller for Business 4.4/5(24) [ Compare Now ](https://www.g2.com/compare/hiya-connect-branded-call-vs-truecaller-truecaller-for-business) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_977f5b0b4fb6bb6e5a015696a79eb758/xtium-unified-communications-as-a-service.png "Product Avatar Image") XTIUM Unified... 4.2/5(70) [ Compare Now ](https://www.g2.com/compare/hiya-connect-branded-call-vs-xtium-unified-communications-as-a-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-hiya-connect-branded-call) ##### ##### Hiya Connect Branded Call Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/hiya-connect-branded-call/features) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,429) ](https://www.g2.com/products/ringex/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,582) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/hiya-connect-branded-call/competitors/alternatives) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [OutSystems vs Mendix vs Microsoft Power Apps for a mid-market company that wants to build custom apps without building a full dev team?](https://www.g2.com/discussions/outsystems-vs-mendix-vs-microsoft-power-apps-for-a-mid-market-company-that-wants-to-build-custom-apps-without-building-a-full-dev-team)[Which Salesforce document generation tools work best for a sales team that needs e-signatures built in so quotes and contracts close without leaving Salesforce?](https://www.g2.com/discussions/which-salesforce-document-generation-tools-work-best-for-a-sales-team-that-needs-e-signatures-built-in-so-quotes-and-contracts-close-without-leaving-salesforce)[What influencer marketing platforms work well for a mid-market brand that needs to run campaigns across multiple channels without a big agency?](https://www.g2.com/discussions/what-influencer-marketing-platforms-work-well-for-a-mid-market-brand-that-needs-to-run-campaigns-across-multiple-channels-without-a-big-agency) [PR Firms in Austin](https://www.g2.com/categories/pr-firms/locations/austin-tx-us)[What's the best mobile marketing platform for avoiding unsubscribe spikes caused by poor personalisation and over-messaging?](https://www.g2.com/discussions/what-s-the-best-mobile-marketing-platform-for-avoiding-unsubscribe-spikes-caused-by-poor-personalisation-and-over-messaging)[Pros and Cons Details](https://www.g2.com/products/hiya-connect-branded-call/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)