Hiya Connect Branded Call Reviews & Product Details

Your customers and prospects are ignoring your legitimate business calls because they see an unknown number - and they don't know it's you. Hiya Connect Branded Call allows companies to display their business name on outbound calls made to over 500M+ mobile phones worldwide and is the only branded caller ID solution in the UK. The growth of spam, scam and fraud calls has eroded trust on the voice channel. 87% of consumers won't answer a call when they see an unknown number on their screen. This inability to effectively reach customers via phone is eroding customer satisfaction and retention - and ultimately your bottom line. Branded caller ID allows companies to control how their outbound calls display on the call recipients' device by each individual phone number. Create better customer experiences and optimize your outbound calling operations with adding identity to your outbound calls with Hiya Connect Branded Call.

Product Website

Seller

Hiya

Discussions

Hiya Connect Branded Call Community

Product Description

Hiya Connect Branded Caller ID is making the calling experience secure and engaging on every smartphone globally.

Overview by

Elise Harrington (Senior Manager, Corporate Marketing & Communications)

Pricing

Pricing provided by Hiya Connect Branded Call.

Monthly Volume Packages

Starting at $29.00

Per Month

View More Pricing Information

Hiya Connect Branded Call Integrations

(1)

Verified by Hiya Connect Branded Call

Official Downloads

(2)

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10 Tips for a Positive Call Reputation: A Guide to Prevent Outbound Call Reputation Issues

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Fernando C.

Small-Business (50 or fewer emp.)

1/28/2024

"Great improvement for my answering rate"

5/5

What do you like best about Hiya Connect Branded Call?

The incresed answering of our calls and control of caller ID reputation Review collected by and hosted on G2.com.

What do you dislike about Hiya Connect Branded Call?

it works as described so there is nothing to dislike Review collected by and hosted on G2.com.

Harshal P.

Mid-Market (51-1000 emp.)

10/24/2023

"Best caller ID services"

5/5

What do you like best about Hiya Connect Branded Call?

Our Business number was showing up as suspected spam because of which the business was incurring loss and losing customers. After we collobrate with hiya all our numbers and being showed with the business name which has helped us in displaying us as a business more professionally Review collected by and hosted on G2.com.

What do you dislike about Hiya Connect Branded Call?

Nothing as such we never encounterd any issues Review collected by and hosted on G2.com.

Randy N.

Mid-Market (51-1000 emp.)

3/20/2024

"Branded Calls on the receiving end"

4.5/5

What do you like best about Hiya Connect Branded Call?

The person called is more likely to answer the call. Review collected by and hosted on G2.com.

What do you dislike about Hiya Connect Branded Call?

Quicker tune around on all carriers. However known trunaround with the carrier. Review collected by and hosted on G2.com.

Ramin B.

Small-Business (50 or fewer emp.)

1/30/2024

"Best option to get your calls branded"

5/5

What do you like best about Hiya Connect Branded Call?

We recently partnered with Hiya, and Jay has been outstanding in setting up and meeting with us weekly. Hiya has significantly improved our right party connects, and our calls are no longer marked as spam. This has been a valuable enhancement for us. Review collected by and hosted on G2.com.

What do you dislike about Hiya Connect Branded Call?

I cant think of anything as they have been great. Review collected by and hosted on G2.com.

Jérôme G.

Customer experience senior consultant

Small-Business (50 or fewer emp.)

10/25/2023

"Great service and even more value for our clients"

5/5

What do you like best about Hiya Connect Branded Call?

We propose HIYA for our client using our contact center software.

Thanks to HIYA, our customers can guarantee the presentation of their brand and thus establish an image of guaranteed quality.

HIYA takes on its full value in a prospecting context where we have seen a 20% increase in the pick-up rate.

All availlable datas are very helpfull to understand and modify how companies reach out their client. Thanks to this, we have set up an effort rate indicator that makes it possible to influence outbound call strategies. Review collected by and hosted on G2.com.

What do you dislike about Hiya Connect Branded Call?

Managing multiple brands on one platform is not so easy. Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

3/1/2024

"Hiya is an Effective Platform With a Helpful Team"

5/5

What do you like best about Hiya Connect Branded Call?

The user interface is easy to navigate, and it improves our company contact rate. Review collected by and hosted on G2.com.

What do you dislike about Hiya Connect Branded Call?

There's nothing so far that's stood out as a dislike. Review collected by and hosted on G2.com.

Hugues S.

C.E.O.

Small-Business (50 or fewer emp.)

3/9/2024

"Efficient product"

4.5/5

What do you like best about Hiya Connect Branded Call?

Very easy to use and to implement.

Good customer support Review collected by and hosted on G2.com.

What do you dislike about Hiya Connect Branded Call?

No problem concerning the use of the product Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

3/7/2024

"Hiya are an engaging and friendly team, providing a service that drives positive end customer impact"

5/5

What do you like best about Hiya Connect Branded Call?

A simple & scalable solution with little internal tech impact Review collected by and hosted on G2.com.

What do you dislike about Hiya Connect Branded Call?

We always want richer data, but the team are rising to the challenge Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

3/1/2024

"Increase our connection rate"

4/5

What do you like best about Hiya Connect Branded Call?

that I can get our number unspammed as needed Review collected by and hosted on G2.com.

What do you dislike about Hiya Connect Branded Call?

I wish it had our logo showing on the ID Review collected by and hosted on G2.com.

Robert R.

Director of Business Operations

Mid-Market (51-1000 emp.)

9/14/2023

"No more spam complaints 🥳"

4.5/5

What do you like best about Hiya Connect Branded Call?

We love visualizing how our calls looks on people's phones, and the added benefit of standing out to our prospects.

Love the sales team being confident that they aren't being marked as SPAM. Review collected by and hosted on G2.com.

What do you dislike about Hiya Connect Branded Call?

Nothing really. It's pretty "set it and forget it", although we should defintely spend more time A / B testing our images and copy. Review collected by and hosted on G2.com.