--- title: Hiya Connect Branded Call Reviews meta\_title: 'Hiya Connect Branded Call Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 137 reviews by the users' company size, role or industry to find out how Hiya Connect Branded Call works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 137 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Hiya Connect Branded Call Reviews & Product Details Visit Website Your customers and prospects are ignoring your legitimate business calls because they see an unknown number - and they don't know it's you. Hiya Connect Branded Call allows companies to display their business name on outbound calls made to over 500M+ mobile phones worldwide. The growth of spam, scam and fraud calls has eroded trust on the voice channel. 87% of consumers won't answer a call when they see an unknown number on their screen. This inability to effectively reach customers via phone is eroding customer satisfaction and retention - and ultimately your bottom line. Branded caller ID allows companies to control how their outbound calls display on the call recipients' device by each individual phone number. Create better customer experiences and optimize your outbound calling operations with adding identity to your outbound calls with Hiya Connect Branded Call. * * * Product Website Hiya Connect Branded Call Seller [Hiya](https://www.g2.com/sellers/hiya) Discussions [Hiya Connect Branded Call Community](https://www.g2.com/products/hiya-connect-branded-call/discuss) Languages Supported German, English, French, Spanish Solution Type Best-of-Breed Show More ## Pricing Pricing provided by Hiya Connect Branded Call. ### Monthly Volume Packages Starting at $29.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/hiya-connect-branded-call/pricing) ## Hiya Connect Branded Call Integrations (2) What do users say about integrations? Verified by Hiya Connect Branded Call [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") JustCall ](https://www.g2.com/products/saas-labs-justcall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vonage Contact Center (formerly NewVoiceMedia) ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) Show More ![Nick H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick H.") NH Nick H. Small-Business (50 or fewer emp.) 4/27/2026 "Simple Setup, Enhanced Call Recognition" 4.5/5 What do you like best about Hiya Connect Branded Call? I like that Hiya Connect Branded Call is easy to set up and it tells you if your number is recognized as spam or not. This feature provides a nice, easy, quick way to identify which numbers are flagged as spam so we can address them in our VoIP platform. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? I don't always want branded calls. Often, when you're cold calling, you don't wanna have branded calls because people might avoid your call. So having an ability to toggle it on and off quickly would be good. And it also takes quite a long time for your number to be approved. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? I use Hiya Connect Branded Call to ensure people recognize who is calling, solving the issue of unrecognized numbers. It makes call branding easy, improving our outreach by giving people a chance to recognize our recruitment company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Desmond A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Desmond A.") DA Desmond A. Small-Business (50 or fewer emp.) 5/5/2026 "Boosts Answer Rates, Needs Carrier Integration" 4/5 What do you like best about Hiya Connect Branded Call? I like that our answer and contact rate has significantly picked up with Hiya Connect Branded Call, and I appreciate the ability to add new numbers instantly. I find it easier to grow our marketing and appreciate that we can shift when needed and do it self-serve. Hiya Connect Branded Call has a better and wider reach to customers than other companies. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? I would like to see call cellphone carriers included. Some cellphone carriers don't accept or validate Hiya branded calls. It took a minute to understand all of the tools and functions available. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? Hiya Connect Branded Call helps solve spam labeling issues, significantly boosts our answer and contact rates, and allows us to add new numbers instantly. It makes marketing growth easier with self-service options and a better, wider reach to customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Yael O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yael O.") YO Yael O. Office Manager Mid-Market (51-1000 emp.) 4/28/2026 "Intuitive UI with Essential Data Features" 4.5/5 What do you like best about Hiya Connect Branded Call? I use Hiya Connect Branded Call mainly for reporting and branding, and I really like its natural and easy-to-use UI. The information is easily approachable, clearly displayed, and placed in natural spots, which I find very helpful. Most menus have a download CSV button, which is a must for me, and I love that feature. The initial setup was a breeze, definitely a 10/10 experience. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? The fact that you cannot give 'names' to phone numbers, you can only add tags, I would love to have names paired with tags Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? I use Hiya Connect Branded Call for reporting and branding. Its natural, easy-to-use UI ensures I never have to look elsewhere for options. The ability to easily download CSV files is essential for my workflow. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Small-Business (50 or fewer emp.) 7/7/2021 "Good Reputation Management Tool" 4.5/5 What do you like best about Hiya Connect Branded Call? The support is great. The team is very helpful with any of our questions and troubleshooting on number performance. The reporting features are what I like most. We have several numbers, and it’s really helpful to be able to pull reports for each one. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? I was disappointed when we could no longer keep AT&T under their account and had to find another source for those branded calls. Review collected by and hosted on G2.com. Recommendations to others considering Hiya Connect Branded Call: Use different numbers for different departments or areas of outbound calling to track connectivity better. When you pull reports, it will give you an idea of what is working and what isn't working as far as numbers go. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? We use Hiya for caller ID and Reputation Management issues so that our clients know when we are calling them. Review collected by and hosted on G2.com. Show More 4/24/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite PS Preston S. Mid-Market (51-1000 emp.) 4/24/2026 "Effortless Branding and Improved Answer Rates" 4.5/5 What do you like best about Hiya Connect Branded Call? I like Hiya Connect Branded Call because it helps in branding our calls and avoiding spam labels. It's great that it lets our customers know who is calling, which really improves our answer rates. What I like most is the ease of use, the minimal setup, and maintenance. It's very helpful. The initial setup was very easy too; I just sent over a list of numbers, and the employees handled the rest. That's really convenient. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? Sometimes on some of the carriers it does not show the same thing I am being told the customers are seeing when we call. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? I use Hiya Connect Branded Call to brand our calls, avoid spam labels, and improve our call answer rate by showing customers who's calling. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Andrew J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew J.") AJ Andrew J. Small-Business (50 or fewer emp.) 4/25/2026 "Streamlined Communication, No Spam Hassles" 4.5/5 What do you like best about Hiya Connect Branded Call? I like that the dashboard of Hiya Connect Branded Call is super easy to use. I also like that we don't have to change phone numbers, and all our reps have branded calls going out to multiple people. It makes it so that our customers know when we're calling, and not having spam calls go out is fantastic. The initial setup was very easy, and the team was very informative. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? Everything is great Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? Hiya Connect Branded Call stops our calls from being marked as spam and provides great branding. It ensures customers know when we're calling and prevents spam. The dashboard is super easy, and we don't have to change phone numbers, allowing branded calls to go out to multiple people effortlessly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Darin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darin L.") DL Darin L. Mid-Market (51-1000 emp.) 4/24/2026 "Eliminates Spam Calls, Enhances Brand Visibility" 5/5 What do you like best about Hiya Connect Branded Call? I use Hiya Connect Branded Call to display our company name and branding on calls, which I really appreciate because it stops our calls from showing up as potential spam and identifies us with our store name. I like that the user interface is easy; it's straightforward to understand and navigate, making it simple to upload our brand. The initial setup was very easy, and we got started in minutes. I haven't had any issues with Hiya. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? There is nothing I don't like about the software Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? Hiya Connect Branded Call stops our calls from being flagged as spam by showing our store name, and the easy user interface makes it simple to upload our brand. The setup was quick, taking just minutes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Renewables & Environment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Renewables & Environment") AR Verified User in Renewables & Environment Mid-Market (51-1000 emp.) 5/29/2026 "Easy Setup, Helpful Onboarding, and Straightforward Reporting" 4.5/5 What do you like best about Hiya Connect Branded Call? Easy to set up, and the customer success team was incredibly helpful during onboarding. The dashboard and reporting are straightforward, which makes it easy to get clear information about our calling efforts. Pricing was also attractive compared to other third-party reputation and branding companies. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? So far, I don’t have any dislikes. I’m just getting started, and I haven’t run into anything negative yet. Overall, it’s been a great experience so far. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? Our calls are showing up as “Potential Spam.” We’re ramping up our outbound calling efforts, and we need a high level of confidence that our number won’t be flagged that way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Russell W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Russell W.") RW Russell W. Transformation Lead Mid-Market (51-1000 emp.) 4/24/2026 "Seamless Branding and User-Friendly Setup" 5/5 What do you like best about Hiya Connect Branded Call? I love the branding calls with logo, though I wish it was on a higher percentage of calls. It's so simple to set up; there is literally nothing to it—just register the numbers, set the branding, and go. Plus, I often recommend Hiya Connect Branded Call to others; I've even asked SVL to be a reseller and contacted our account manager at NiCE to reach out. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? I would love the detail on customers that have blocked us or marked as spam, so that I could reach out to them to understand why, or even just detail of why without the customer's details. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? Hiya Connect Branded Call reduces spam flags and block requests, so customers recognize our calls before answering. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jeremy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy M.") JM Jeremy M. Mid-Market (51-1000 emp.) 6/3/2026 "Flawless Call Branding with Outstanding Support" 5/5 What do you like best about Hiya Connect Branded Call? I love Hiya Connect Branded Call's customer service. They've been really excellent at maintaining communication and helping us anytime we've asked for support. The initial setup was smooth, and the staff has been amazing. It solves the problem of preventing our numbers from coming up as spam and gives us more brand recognition. It helps our customers know when we're calling, increases our answer rates, and improves overall brand recognition. Review collected by and hosted on G2.com. What do you dislike about Hiya Connect Branded Call? I have not really had any issues at all. Review collected by and hosted on G2.com. What problems is Hiya Connect Branded Call solving and how is that benefiting you? Hiya Connect Branded Call prevents our numbers from appearing as spam, improves brand recognition, and increases customer answer rates. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Hiya Connect Branded Call? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Hiya Connect Branded Call ](https://www.g2.com/products/hiya-connect-branded-call/discussions/new) GU Guest User • Last activity 5 months ago What is Hiya Connect used for? 0 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/what-is-hiya-connect-used-for) [ View all Discussions ](https://www.g2.com/products/hiya-connect-branded-call/discuss) ## Pricing Options Pricing provided by Hiya Connect Branded Call. ### Monthly Volume Packages Starting at $29.00 Per Month ### Enterprise Packages Starting at $500.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/hiya-connect-branded-call/pricing) Hiya Connect Branded Call Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3cf12b407eabdbdfb08df192d7dbb0a0/truecaller-truecaller-for-business.jpeg "Product Avatar Image") Truecaller for Business 4.4/5(24) [ Compare Now ](https://www.g2.com/compare/hiya-connect-branded-call-vs-truecaller-truecaller-for-business) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_977f5b0b4fb6bb6e5a015696a79eb758/xtium-unified-communications-as-a-service.png "Product Avatar Image") XTIUM Unified... 4.2/5(70) [ Compare Now ](https://www.g2.com/compare/hiya-connect-branded-call-vs-xtium-unified-communications-as-a-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d2b18e0665aa8da4fdf65b95c0bca4f1/mitel.png "Product Avatar Image") Mitel 3.8/5(235) [ Compare Now ](https://www.g2.com/compare/hiya-connect-branded-call-vs-mitel) ##### ##### Hiya Connect Branded Call Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/hiya-connect-branded-call/features) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,425) ](https://www.g2.com/products/ringex/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/hiya-connect-branded-call/competitors/alternatives) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [Which mobile app optimization tool offers the best A/B testing features?](https://www.g2.com/discussions/which-mobile-app-optimization-tool-offers-the-best-a-b-testing-features)[What are the top home care agency management solutions for organisations prioritising data security and compliance requirements?](https://www.g2.com/discussions/what-are-the-top-home-care-agency-management-solutions-for-organisations-prioritising-data-security-and-compliance-requirements)[What cloud workload protection platforms have a setup that does not overwhelm a security team that is trying to deploy at enterprise scale quickly?](https://www.g2.com/discussions/what-cloud-workload-protection-platforms-have-a-setup-that-does-not-overwhelm-a-security-team-trying-to-deploy-at-enterprise-scale-quickly%20) [Accounting Firms in Los Angeles](https://www.g2.com/categories/accounting-firms/locations/los-angeles-ca-us)[What is the most reliable RASP tool for protecting Java web applications in production where the risk of false positives blocking legitimate requests is a real concern?](https://www.g2.com/discussions/what-is-the-most-reliable-rasp-tool-for-protecting-java-web-applications-in-production-where-the-risk-of-false-positives-blocking-legitimate-requests-is-a-real-concern)[Pros and Cons Details](https://www.g2.com/products/hiya-connect-branded-call/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)