Higher Logic Online Community Reviews & Product Details

Higher Logic Online Community Overview

What is Higher Logic Online Community?

Higher Logic is your organization's secure, private community platform that empowers members, customers, support and product teams and administrators to create and manage meaningful, engaging online communities. It is the industry's premiere community solution, created specifically with the unique goals and needs of member and customer interactions in mind.

Higher Logic Online Community Details
Languages Supported
English
Product Description

Higher Logic is an industry leader in cloud-based community platforms, with over 25 million engaged members in more than 200,000 communities. Organizations worldwide use Higher Logic to bring like-minded people all together, by giving their community a home where they can share ideas, answer questions and stay connected.

How do you position yourself against your competitors?

Higher Logic is an industry leader in cloud-based community platforms, with over 25 million engaged members in more than 200,000 communities. Organizations worldwide use Higher Logic to bring like-minded people all together, by giving their community a home where they can meet, share ideas, answer questions and stay connected.


Seller Details
Seller
Higher Logic
Company Website
Year Founded
2007
HQ Location
Arlington, VA
Twitter
@HigherLogic
3,844 Twitter followers
LinkedIn® Page
www.linkedin.com
353 employees on LinkedIn®
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Higher Logic Online Community Reviews

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Manager, Customer Care
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The Higher Logic platform is super configurable. You can take a barebones forum and upgrade it to what looks like a completely custom solution. I really appreciate the ability to add components as the community matures. It's a good idea to have a strategy from the beginning, of course, but it's convenient that the platform can grow with your community. It also has a nice suite of reports built in. Review collected by and hosted on G2.com.

What do you dislike?

The back end isn't the most intuitive, and it's really easy to forget where particular features live. All in all it's a minor complaint, and over the four years I've been using Higher Logic, it has been updated and improved some. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used a different platform for community before migrating to Higher Logic, and the biggest reason for the switch was configurability. We use the community primary for technical support, and the software we support is very technical, so we need ways for customers to share files with us, privately message us and each other, access gated document libraries, etc. We have been able to create a more granular permissioning scheme which allows us to serve the community users more efficiently. We've found we can use the community for more than information dissemination and Q&A. Review collected by and hosted on G2.com.

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Database Coordinator
Hospital & Health Care
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The program evolves as our needs increase. Higher Logic is constantly looking for ways to improve their product and increase customer satisfaction. We are one of their smaller clients and yet they always treat us like we are their most important client. Review collected by and hosted on G2.com.

What do you dislike?

There really isn't any part of Higher Logic that I dislike. The system runs smoothly, they have the best customer support department I have ever worked with and they check in with us periodically just to make sure we are running smoothly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

BE prepared to devote staff and time to the initial set up and marketing to your members. It took us a while to change member culture on social sites but the rewards have been worth the initial effort. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Since we are a trade association that deals with Hospitals, doctors and nurses we have to be concerned with security and HIPAA regulations. Higher Logic has always provided this type of security for us. It has given our members a place to go and work out industry issues and help improve their safety and day to day operations concerns. Review collected by and hosted on G2.com.

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Co-Creator and Co-Host
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

If Higher Logic hasn't told you about automation rules, then you need to ask. This is what sets them apart from the competition. You can do a thousand things with automation rules. Some of the things I am using it for is to personalize the customer experience. For example, we have a product support community, and have many products. I can setup automation rules to say, "if a customers has this product, show this blog to them when they log in". Another example is that you can send emails directly to customers that haven't logged in for X number of days. Or ask customers to fill out certain parts of their profile. It really is endless and fairly simple to do. Review collected by and hosted on G2.com.

What do you dislike?

I guess in any platform for community you can find things that are not great. We are a global company and it would be great to have language resources. I think in the Tech space it is super important. Being able to have a Japanese or German community in that language would help set us apart from the competition. I keep asking them about it, but for now, it's still on on their roadmap. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Higher logic as a fairly robust API. I have have connected the platform to SSO, SFDC and to other technologies. This will help us to solve the problem of customer experience. My goal is to setup a "One-stop-shop" so that that customers can get their information quickly in a digital way. We are also starting to solve the case deflection issue and retention issue. Higher Logic is helping us do that. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love how easily Higher Logic integrates with our association management system (NetFORUM Enterprise) and streamlines our member and prospective-member experiences. As a marketer and communicator, the conversion and engagement tracking provide actionable insight and clear-cut ROI that helps us justify our budgeting and projection time allocation. Review collected by and hosted on G2.com.

What do you dislike?

We've had some of the issues you'd expect whenever you try to integrate new Sass into your operation, but Higher Logic's project managers and engagement teams have helped us easily remedy those issues. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Determine how easy it'll be to fold Higher Logic into your current processes (and how Higher Logic can potentially change some of your processes to be more streamlined), determine how easy it'll be to integrate your CRM. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

All-in-one lead generation; drip, onboarding, and conversion email campaigns, community engagement; officer communications Review collected by and hosted on G2.com.

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

HigherLogic is great accross the board. They build produts to last with the client in mind. In my expereince once you're onboarded you'll never want to leave or need anything else. Have an idea that would make their product better? Tell them and they'll actually work on it. Seriously. This brings me to their client support and customer service. 110% This is where HigherLogic really shines. Once you sign your contract you are cared for. Once you complete onboarding you are still cared for. Been a client for awhile? They are still there to care for you. They want you to love the product, use the product and improve your business with the product.

I'm fairly techsavvy and went through onboarding smoothly so my HigherLogic rep would comes to our meetings with creative ideas to help our strategic goals. Not only are they helping us get the most bang for our buck and find success with their products, but they're also making me look good in brainstorming sessions!

Down to the details: Are you the first person to have some weird ask? They will find the right person to get you the right answer. No question is left unanswered and they offer multiple training methods for those that don't want their handheld. You have the option for in-person training (in non-COVD times), online training, group sessions, one-on-one training, videos and written trainings. Everything is customized to your business and your needs.

My company is pretty unique in our membership style and goals. The HigherLogci team went above and beyond to make sure the Community fulfilled out needs. We have greatly increased our member engagement and we can track in great detail where we've had success and who we still need to engage. Higher Logic's products are easy to use, helpful to the user and very VERY detailed. You can track EVERYTHING. We have loved having so much data to influence our decisionmaking and prove the ROI behind using HigherLogic. Review collected by and hosted on G2.com.

What do you dislike?

Onboarding is a little too timeconsuming. If you have someone at your company who will be fully dedicated to learning how to use HigherLogic and managing everything, then you should sign-up without hesitation. If you don't have an employee to dedicate to this software, then the HigherLogic team will help you make the time and support you where needed, but it will take time. You'll need to make time for the trainings to get the most out of these products. The ROI will come without doubt, but you can't just wingit. You actually need to spend an hour a week or more on learning the product for a few months. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's been a long time goal for us to increasae our industry engagement and communicate our efforts with non-members. The Higher Logic Online Community allowed us to connect with our members, build a network of industry contacts through our members and other outreach, learn what content they care about and keep them engaged. Review collected by and hosted on G2.com.

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Systems Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Our members can communicate with one another in a forum based platform designed specifically for them. During the COVID-19 pandemic, our number of members using the platform exploded and became viewed as an essential member benefit. We are so fortunate to have had our community in place prior to the pandemic. Review collected by and hosted on G2.com.

What do you dislike?

The is some redundancy with the build, but it's working just fine. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our online community pretty much runs itself. We have a dedicated moderator to facilitate questions in navigating the tough times we have been experiencing with the pandemic. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Has improved member engagement

Easy to implement, customize and manage Review collected by and hosted on G2.com.

What do you dislike?

Reporting and analytics could use some work Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There are a number of different modules/packages and it is important to understand what your organization will need to determine the correct configuration. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

More automated processes, less administration

More clear communication to the membership

More engagement among members given the ease of use of the platform and the community metaphor Review collected by and hosted on G2.com.

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Director of Customer Marketing
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Higher Logic combines simple CMS tools with oodles of data-driven content personalization capabilities. The possibilities are limitless for crafting a smart-relevant online community experience. Smart, savvy people, too! Review collected by and hosted on G2.com.

What do you dislike?

Higher Logic is maturing! Their reporting is very limited with no in-product report writer. Existing reports are confusing and inconsistent for what appears to be the same metric across reports. The And/Or Boolean logic in the Automation Rules also has its challenges -- requiring sometimes 2-3 separate rules to pare down to one segmentation. However, the team is always eager to help and you can truly accomplish most any segmentation with the occasional extra rule. They'll grow to overcome these growing pains. I still highly recommend the team and the solution. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Higher Logic allowed my previous employer to reinvent and reinvigorate our previous online community -- with new features, new usability, and a new interface. This allowed customers with a combination of up to 25 potential products to find product news, submit product ideas, and engage with Support tools and knowledge base resources in a targeted, relevant experience -- all in addition to the core peer-to-peer community functionality. Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Higher Logic manages to offer the features that you want in an online community platform, but without gumming it up with extra modules that add little. Plus, they back up the platform with fantastic educational tools and support functions. Review collected by and hosted on G2.com.

What do you dislike?

Reporting functionality continues to move in the direction I like, but it could still be easier to grab data in a hurry. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

When launching, listen to the advice that they have to provide and test their process. If something doesn't sound right for your association/company, explain the situation and see if they have a fall-back idea. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed to find a way to get more individuals involved with our association. By launching a Higher Logic online community we took down a lot of walls and got more people effectively engaged. Review collected by and hosted on G2.com.

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Marketing Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the ability to customize stories to subgroups of people within a mailing list. Review collected by and hosted on G2.com.

What do you dislike?

Dislike the new interface intro process. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Better management of subscription lists for member email preferences has been huge! Review collected by and hosted on G2.com.

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AE
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

I like the community aspect of the platform and that you can communicate with anyone else inside of the community. Review collected by and hosted on G2.com.

What do you dislike?

On the back end, when trying to host an all day event or conference the platform is not built to support these types of events. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having a place for our customers to engage and talk to one another. Review collected by and hosted on G2.com.

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Director of Community Management, Training, and Loyalty
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The discussion functionality is mature. The blogging platform is also mature. It provides a flexible secure way to communicate with both customers and the public. Review collected by and hosted on G2.com.

What do you dislike?

The gamification and advocacy modules could both be matured. Ideation is not gamified. Ideation does not notify. There is room for the platform to mature and grow. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Know what you really want to do with your community and be able to place the things HL does well first in your implementation and in your roll out. The Volunteer/Advocacy module is more foundation/organization focused and needs customization to be more corporate-centric; it is also quite manual. Be ready to be engage with the product as much as with your community. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Collecting product ideas from our community, Q/A with customers and troubleshooting of broader issues, creation of an advocacy platform in which we can highlight and reward those who are advocates of our products. Review collected by and hosted on G2.com.

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Director of Marketing, Communications and Strategic Vision
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Higher Logic's platform is very easy to use. We utilize a few of their services and they integrate with ease. I am not a coding expert by any means and this system is user friendly for people like me. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes there are functions I wish were there but overall I do not dislike anything in particular. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This platform is user friendly and I notice that many associations I have dealings with use the same platform, making it easy to use as an individual. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This network allows our members to connect across the state which is something we cannot always accommodate in person. Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Great platform for members to communicate and share resources. Review collected by and hosted on G2.com.

What do you dislike?

Changes and hierarchy can be difficult to manipulate Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Members are being posting and answering questions. Teachers are sharing documents and communicating with students. Review collected by and hosted on G2.com.

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Membership & Chapter Relations Team Lead
Professional Training & Coaching
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We've been on board with Higher Logic for 3 years now. I feel like it has just continued to improve and grow every year. I'm excited to continue expanding our use of all the Higher Logic software. The staff/support is extremely responsive, and wants to make this a great experience for all their customers. Review collected by and hosted on G2.com.

What do you dislike?

There are still some kinks or bumps in the road, but things continue to evolve. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We did not have any kind of online community before this and our members have been very receptive. We have a mix of federal employees and contractors and they appreciate having a private, safe space to communicate and help each other. Review collected by and hosted on G2.com.

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CRM Technical Manager
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Higher Logic are great partners who really helped us hone our strategy for building engagement and facilitating connections. The platform is simple to use and has many features that make community management easy to do. Review collected by and hosted on G2.com.

What do you dislike?

Higher Logic is a growing company and at times had to work through growing pains with shifting staff and the knowledge transfer. This continues to improve and they are dedicate to customer success. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Listen to you users, learn and observe. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Building Relevancy and Engagement with our Alumni Network. We have been able to engage previously disengaged alumni and have numerous success stories of how people connected on the platform that aligns with our mission of facilitating success and connections among Alumni. Review collected by and hosted on G2.com.

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UB
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The opportunity to build individual communities private and open for individuals to connect virtually. We use the portal to engage individuals in between in-person events, allow them to share content and resources, ask questions and promote blended learning. One of the best ways we use the site is to engage in conversation in connection with learning experiences (in-person or online) to create discussions and follow up actions to support application of the learning. As a user I appreciate the ability to manage my notifications and when I receive emails. I also like the ability to customize the page for an organization and use the banner to promote upcoming resources or events. Review collected by and hosted on G2.com.

What do you dislike?

The design is simple which can be good for users to navigate but is not necessarily the "prettiest" platform I've used. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Understand your goals and what you want individuals to be able to use within the community to set up the standards and recommendations for users to get the most out of the site. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Opportunities to connect remote individuals, share resources virtually and engage in follow up after online or in-person events. Review collected by and hosted on G2.com.

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AP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

We've used the Higher Logic community site for abut 7 years now. You can build multiple, all-in-one sites using the Bootstrap framework. From an association perspective, the ability to offer a place on your website where members can interact is quite valuable, so long as it functions well. We can build numerous staging sites with community functions that link to our AMS while Higher Logic handles file hosting, security and technical support. As a small operation that does a lot of our IT in-house, this is a huge advantage.

HL also has an active client base that regularly make use of the HUG forums to ask questions and get ideas from each other - this has helped us solve some problems in the past, as well as draw our attention to new features we otherwise wouldn't have known about. Review collected by and hosted on G2.com.

What do you dislike?

As Higher Logic has rushed to acquire, the platform has gone downhill tremendously. We constantly find bugs that customer service has repeatedly dragged its feet to respond. When we first launched, it was nightmare trying to make sense of where we needed to direct the DNS, and the President of the company responded personally to apologize. Nowadays, I'm often sending up follow-up emails to support asking for a response to my initial question. Tech support often seems confused about solutions, or provides temporary fixes. And considering the cost of the product, which has both increased and now must be paid annually rather than monthly, we are preparing to move to other platforms. Until HL makes some serious improvements to the initial platforms and its customer service, I wouldn't recommend this product to anyone. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Higher Logic is really a one-of-a-kind system. If moving to the platform, take advantage of the on-site trainings for new clients as well as their annual conference, where they deep dive into more advance subjects that will really help you make the most of your HL site(s). While it doesn't take long to learn the CMS, it does require you to know HTML, CSS and probably some javascript. Create a HUG account (their client site) and make good use of the discussion forums when you get stuck. They have a very active client community. But, above all else, talk to other clients first. It's a huge investment and not a great product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

HL is first and foremost a community site, and members have been able to ask questions and get ideas from each other, and it has encouraged others to do the same. It has also become a great way to conduct committee business. However, we sometimes struggle to get our members to use the community features, but I think that has more to do with the type of members we have -- they work in a broad range of fields as opposed to a particular specialty, so one person's concerns may not be relevant to more than a few members. Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

A great space to connect with people who share common interests, professional goals/aspirations, or identities. Review collected by and hosted on G2.com.

What do you dislike?

Site-speed can occasionally be a challenge, and some user features -- such as digest features, etc. can be difficult to navigate or understand for first-time users. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Connecting alumni to one another and back to campus has increased our overall engagement and connected previously disconnected alumni back to our association. Review collected by and hosted on G2.com.

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UN
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love how easy it is to communicate with others Review collected by and hosted on G2.com.

What do you dislike?

Since this is new to my company, I do not have any dislikes yet. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving a majority of our Communications problems with Higher Logic. With over 55,000 members, this has made working with large groups of individuals so much easier Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Ease of use. Aesthetically pleasing. I have used it with ASAE before we acquired HL and recommended it. Review collected by and hosted on G2.com.

What do you dislike?

Nothing to report yet. I'm concerned about implementation, and that I am not very technically savvy. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

N/A Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Connect members across the world. It will be a chance for them to share best practices and organize to be the best professionals they can be Review collected by and hosted on G2.com.

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AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Client service was always quick to respond to help resolve issues, lots of available features Review collected by and hosted on G2.com.

What do you dislike?

Some of our users struggled with receiving their community emails... could be user error though Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No major problems, love the customer service and the ability to store files in each communities library. The individual communities are great for committee discussions/work Review collected by and hosted on G2.com.

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Unit Coordinator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I love how easy Higher Logic makes it to connect with colleagues and members Review collected by and hosted on G2.com.

What do you dislike?

Nothing so far. We are just now beginning to roll out higher logic Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be sure your organization is not too large for Higher Logic to support your communties. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to post newsletters and emails within the communities we've created. Review collected by and hosted on G2.com.

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AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The basic concept is very much needed by the association world--an online discussion group system that integrates with AMS (association management software) and that allows you to create distinct discussion groups (say, a group for all of your members, groups for your sections/interest groups and chapters, groups for retirees or students, etc.) that automatically update their membership to reflect membership in you AMS. This makes it possible to maintain discussion groups without having to constantly manually update their membership, which could take hours and hours every day, if you're an association of any size.

The discussion group system also lets you bring in members who are still wedded to listservs, as it incorporates the ability to send and receive posts to the discussion groups via email. In fact, if a member of mine contacts me about 'the listservs,' I just use the word 'listserv' with them, too, as I talk about whatever they need to know about the discussion groups. It really seems to avoid confusion and make them more comfortable. Review collected by and hosted on G2.com.

What do you dislike?

I've been working with Higher Logic and this tool for several years (and our use of Higher Logic dates from before my joining my association). When I started, though many aspects of the service were clunky, customer service seemed responsive and personable and was able to give me faith that the clunky bits would be addressed in the near future.

As time has passed and I've talked to more Higher Logic clients, it seems many of us have been requesting basic features or improvements for years with little or no response from Higher Logic. This includes the ability for discussion group members to receive notifications when discussions they start receive replies, a feature that I've never seen missing from any social media, forum, or other discussion tool. (That's right, members have to remember to go back to check discussions to see if they've received any replies!) If you do some digging in their customer support forums, you'll find that people have been requesting this feature for at least six years.

Customer service and maintenance of what I see as their core product (the discussion group system) has dropped off even further in the last two years. The company has acquired four other companies in that time (RealMagnet, Informz, Socious, and Kavi) and it seems deadset on creating a monopoly on communication services for associations. The results, so far, have been as chaotic as you'd think. Customer service has become slow, uneven, and about as transparent as mud (often you'll be told by customer service to post your issue in the client discussion group and if you post in the client discussion group, you'll be told to contact customer service). No one seems to know what features are being prioritized for development or what the timelines might be. Often you're told to use clunky workarounds that you then have to somehow educate your poor members about and do a song-and-dance for them to convince them that the workarounds are convenient and/or will be fixed soon. New bells-and-whistle features are introduced while broken or, at least, in very unfinished stages of development and dropped as quickly as they're introduced.

It really feels like the core product is just being left to decay while the company pursues, I assume, new sales. What they're selling to these new customers, I don't know. Email services with features and customer service that's worse than when they were individual companies? The dying discussion group core product? Website content management systems that are much less intuitive to use than most other content management systems I've worked with?

I hate writing this review, because, one, as an association, there aren't really any competitors for you to work with. (Though there seem to be a few forming.) Two, I do think many of the employees at Higher Logic are doing their best and are likely as trapped working with a company that grew too fast as their clients are. (Take a look at some of the recent employee reviews in Glassdoor for an idea of some of the tension they may be facing.)

We want you to do better, Higher Logic! In fact, we need you to do better. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You don't have many options, but consider starting out small. Don't dive in and add or buy too many features or modules before you determine if you can work with the basics. Keep an eye on HL's competitors as they grow. Report everything that doesn't work to customer service and post about it in their client discussion group. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

See "what do you like best," above. Our committees and officer groups, in particular, use their individual discussion groups to conduct official business in a way that can be easily handed over to their successors. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Their forum for users which allows you to ask questions of other clients/customers, this is usually more effective than contacting their customer service Review collected by and hosted on G2.com.

What do you dislike?

Platform is clunky, will launch updates without allowing users time to test or notify their own users Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Online member forum; increases engagement and retention Review collected by and hosted on G2.com.

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