Higher Logic Thrive Reviews & Product Details

Higher Logic Thrive is a comprehensive online community and marketing software solution suite designed to drive engagement. With nearly 20 years of experience, Higher Logic has established itself as a trusted partner, serving more than 3,000 customers and facilitating over 350,000 online communities globally. This platform supports more than 200 million users across 42 countries, making it a significant player in the realm of community engagement and marketing. The Higher Logic Thrive portfolio consists of three primary products. The Higher Logic Thrive Community is an engagement solution that fosters connections, resource sharing, and discussions among members. This product is particularly beneficial for organizations looking to enhance member interaction and create a vibrant online community. By providing a space for community members to engage, Higher Logic Thrive Community helps build stronger relationships and increase member satisfaction. In addition to community engagement, Higher Logic Thrive Marketing serves as the go-to marketing and communications software for associations. With an impressive 99% deliverability rate, this tool ensures that messages reach the intended audience effectively. Leverage this software to deliver targeted communications, enhancing member engagement and ensuring that the right information is shared at the right time. This capability is essential for organizations aiming to maintain strong connections with their members and keep them informed about relevant events and initiatives. The Higher Logic Thrive Platform integrates the functionalities of both the Community and Marketing solutions, creating a cohesive experience that enhances member engagement. This platform is designed to scale alongside an organization's growth, allowing for the addition of various add-ons and third-party integrations with CRM, AMS, and LMS providers. This flexibility ensures that customers can customize their experience to meet their evolving needs. Furthermore, Higher Logic provides expert Advisors to assist in implementation, ensuring that customers can quickly get up and running. Users also benefit from the Higher Logic Users Group (HUG), which offers a network of support and shared knowledge. This combination of robust features, scalability, and community support positions Higher Logic as a valuable resource for organizations looking to enhance their member engagement and marketing efforts.

Seller

Higher Logic

Discussions

Higher Logic Thrive Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Sarah Spinosa

Used by YourMembership and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

Higher Logic Thrive Integrations

(2)

Verified by Higher Logic Thrive

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Heather N.

Manager, Communications

Small-Business (50 or fewer emp.)

10/16/2025

"Great Community Forums, But Disappointing Customer Service"

4/5

What do you like best about Higher Logic Thrive?

the community forums work great to bring members together Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

poor customer service - I had an issue and they literally told me I broke it and it couldn't be fixed. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

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Heather, thank you so much for taking the time to share your feedback and for giving Higher Logic Thrive a 4-star review, we truly appreciate it! We’re glad to hear the community forums are helping bring your members together.

We’re sorry to hear your experience with customer support didn’t meet expectations. We understand how frustrating it can be when something goes wrong with your community site, especially on an important page. Our team worked diligently to restore your site the same day and stayed online late into the evening to make sure everything was back up and running.

We take all feedback seriously and are always looking for ways to make our support experience smoother and clearer.

Thank you again for being part of the Higher Logic community, we’re grateful for your partnership!

Nikki M.

Membership Manager

Small-Business (50 or fewer emp.)

7/30/2024

"Higher Logic Review"

4/5

What do you like best about Higher Logic Thrive?

We are able to reach more people with less effort and add the perfect visuals to compliment our mailings. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

We've had IQA sync issues before and our numbers were off. It has been corrected, but it did become an issue for a while. The customer support team did work with our association to figure out and resolve the issue in a timely manner. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

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Hi Nikki,

Thank you so much for taking the time to share your feedback about reaching more of your target audience, more easily! We're thrilled to hear you've had a positive experience with us overall. We truly value our partnership with you and your team, and look forward to continuing to support your success.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

8/12/2025

"Excellent Support and Guidance for Thrive"

5/5

What do you like best about Higher Logic Thrive?

The flexibility and how many options there are for just about anything you can think of. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Kind of the same thing! There are so many options that you really need someone focused on it much of the time to keep up with releases and know how to perform all of the options/tasks. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

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Thank you for the fantastic feedback! We’re thrilled to hear you’re enjoying the flexibility of Higher Logic Thrive. Having an internal champion is always a great approach, but rest assured, our team is here to guide and support you every step of the way. We look forward to continuing our partnership and helping you achieve even more success!

Verified User in Civil Engineering

Small-Business (50 or fewer emp.)

8/21/2025

"A community that is easily managed and then there is CMS too"

4/5

What do you like best about Higher Logic Thrive?

Super intuitive and easy to use—no tech or website skills needed, even if you're running a community. Customer service is so fast, I know this from experience when things went south and needed help from multiple 3rd party, HL comes through first. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Not so sure, might come back to you later. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

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Thank you so much for sharing your experience with Higher Logic Thrive! We’re thrilled to hear that you find the platform intuitive and easy to manage, and that our customer support team has been able to step in quickly when challenges arise.

It’s great to know Thrive is helping you simplify automation across multiple communities, exactly the kind of efficiency we strive to deliver. We truly appreciate your feedback and look forward to continuing to support your success!

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

8/29/2025

"High potential but requires expertise which small communities do not have"

3.5/5

What do you like best about Higher Logic Thrive?

pulling lots of information together to make easy connections with members - access to support Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

difficult to tell if members have correct settings without taking lots of time - privacy settings etc, not sure if people are getting emails and notifications. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

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Thank you for your feedback! We’re glad Higher Logic Thrive helps you bring information together and strengthen member connections. We understand your concerns around privacy and notification settings, and we’re actively working to simplify these processes so communities of all sizes can manage them more easily. Our support team is always here with guidance and best practices to help you get the most out of Higher Logic Thrive. We truly appreciate your partnership!

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

8/20/2025

"An expansive platform that caters to all levels of needs"

3.5/5

What do you like best about Higher Logic Thrive?

The large range of support both directly from the staff including our strategic advisor and the ICT as well as online resources to self-educate and problem solve. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Higher logic is still growing its international team/market so occasionally we have to work across AU to American time zones, but the team is very accommodating and flexible making the time difference only a minor inconvenience Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

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Thank you for taking the time to share your experience with Higher Logic Thrive! We’re so glad to hear that both our team and our self-service resources have been helpful in supporting your success. It’s great to know that having a centralized space for documents and member discussions has made it easier for you to engage your community in a structured and manageable way.

We also appreciate your feedback about time zone differences. As we continue to grow our international team, we’re committed to making collaboration as smooth as possible, and it’s encouraging to hear that our staff’s flexibility has made the process easier for you.

Thanks again for your thoughtful review, we’re excited to keep supporting your community’s growth and engagement!

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

8/21/2025

"Informz is relatively user friendly and the Higher Logic Support Team are excellent"

4/5

What do you like best about Higher Logic Thrive?

Integration between iMIS to ensure target groups are maintained correctly. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Lack of 'known' functionality (like Control + K) catches me out sometimes. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

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Thank you for sharing your experience! We’re so glad to hear that the integration with iMIS is helping you keep target groups accurate and that Informz makes it easier to create professional, compliant mailings. It’s also great to know our Support Team has been a positive resource for you, and we’ll be sure to pass along the kudos.

We appreciate your note on functionality expectations and will share that feedback with our product team. Hearing what catches users by surprise is incredibly valuable as we continue to improve. Thanks again for taking the time to share your insights!

Alexander V.

Communications Manager

Small-Business (50 or fewer emp.)

3/27/2025

"A Guided Experience"

4.5/5

What do you like best about Higher Logic Thrive?

One of the things I appreciate about Thrive and Higher Logic the most is their commitment to you as a client. They continuously offer their time and clear guidance through the application and updates to their platform(s). I legitimately have 0 consideration of any other option. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

My only dislike is much of their blogs do well to attempt giving information but it rarely carries perfect applicability to our given circumstance. Thankfully, they gave HUG as an appropriate safety net. Review collected by and hosted on G2.com.

Response from bleehe@higherlogic.com Leehe of Higher Logic Thrive

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Thank you for taking the time to share your experience with Higher Logic on G2! We’re thrilled to hear that you've been enjoying Higher Logic Thrive.

Your feedback is invaluable as we continue to improve and enhance our solutions to better serve you. If there’s ever anything we can do to further support your success, please don’t hesitate to reach out!

Thanks again for being a part of Higher Logic—we appreciate you!

Best,

Brendan Leehe

Customer Marketing Manager

Higher Logic

Verified User in Insurance

Small-Business (50 or fewer emp.)

2/13/2025

"User-friendly, member-friendly platform"

4/5

What do you like best about Higher Logic Thrive?

Higher Logic Thrive is an aesthetically pleasing and more intuitive platform, helping to drive engagement with members. Our members love our new homepage and how easy it is to see the latest conversations! Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

There are still very clunky, outdated things about the Higher Logic platform (libraries in particular) that we find limiting. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

We want seamless integration between our AMS and our online community platform and our marketing automation software so that our communication and engagement with our members solves problems, instead of creating them. We also want to see how our members are engaging with us, so we can foster that engagement, as well as identify weak areas that we can bolster with program support. Review collected by and hosted on G2.com.

Mobasser A.

Digital Marketing Specialist

Computer Software

Small-Business (50 or fewer emp.)

11/27/2024

"Great platform for community engagement and management"

5/5

What do you like best about Higher Logic Thrive?

A very ordinary platform for growing and walking on line communities is Higher Logic Thrive. It offers robust engagement equipment that facilitate effortless verbal exchange amongst neighborhood members. It is pretty superb in encouraging engagement due to the fact it can be used to create discussions, surveys, and custom-made material. Its giant customization selections and interplay with different advertising and marketing equipment are additionally necessary blessings for groups making an attempt to create devoted, energetic communities. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Despite its many strengths, Higher Logic Thrive has many drawbacks when it comes to customization of the design and design. The shape of the web site can from time to time experience a little stiff, and new customers may also want to go via a mastering curve to use the extra state-of-the-art features. Furthermore, sure third-party software integrations can be problematic or name for greater setup. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

Higher Logic Thrive is fixing the venture of constructing and preserving a vibrant, engaged on-line community. It gives an all-in-one platform that approves corporations to without difficulty control member interactions, create significant content, and facilitate ongoing discussions. For me, it has streamlined the technique of enticing with participants by way of presenting facets like centered messaging, match management, and customized content material delivery. This has helped enhance communication, expand participation, and create a feel of belonging inside the community. By making use of the platform, I’ve been capable to enhance member retention, make bigger the price of our community, and attain insights that immediately make a contribution to enterprise increase and patron satisfaction. Review collected by and hosted on G2.com.