Higher Logic Thrive Reviews & Product Details

Higher Logic Thrive is a comprehensive online community and marketing software solution suite designed to drive engagement. With nearly 20 years of experience, Higher Logic has established itself as a trusted partner, serving more than 3,000 customers and facilitating over 350,000 online communities globally. This platform supports more than 200 million users across 42 countries, making it a significant player in the realm of community engagement and marketing. The Higher Logic Thrive portfolio consists of three primary products. The Higher Logic Thrive Community is an engagement solution that fosters connections, resource sharing, and discussions among members. This product is particularly beneficial for organizations looking to enhance member interaction and create a vibrant online community. By providing a space for community members to engage, Higher Logic Thrive Community helps build stronger relationships and increase member satisfaction. In addition to community engagement, Higher Logic Thrive Marketing serves as the go-to marketing and communications software for associations. With an impressive 99% deliverability rate, this tool ensures that messages reach the intended audience effectively. Leverage this software to deliver targeted communications, enhancing member engagement and ensuring that the right information is shared at the right time. This capability is essential for organizations aiming to maintain strong connections with their members and keep them informed about relevant events and initiatives. The Higher Logic Thrive Platform integrates the functionalities of both the Community and Marketing solutions, creating a cohesive experience that enhances member engagement. This platform is designed to scale alongside an organization's growth, allowing for the addition of various add-ons and third-party integrations with CRM, AMS, and LMS providers. This flexibility ensures that customers can customize their experience to meet their evolving needs. Furthermore, Higher Logic provides expert Advisors to assist in implementation, ensuring that customers can quickly get up and running. Users also benefit from the Higher Logic Users Group (HUG), which offers a network of support and shared knowledge. This combination of robust features, scalability, and community support positions Higher Logic as a valuable resource for organizations looking to enhance their member engagement and marketing efforts.

Seller

Higher Logic

Discussions

Higher Logic Thrive Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Sarah Spinosa

Used by YourMembership and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

Higher Logic Thrive Integrations

(2)

Verified by Higher Logic Thrive

G2 reviews are authentic and verified.

Here's how.

Sarah C.

Project Manager & Digital Specialist

Small-Business (50 or fewer emp.)

3/8/2022

"Non-Profit Executive Assistant"

3/5

What do you like best about Higher Logic Thrive?

I like the Email Delivery Management set-up, integration with OneDrive/SharePoint, permalink option for posts, refineable search tool for locating specific posts, attachments, users, etc., and the professional/clean appearance of email notifications when posts are made to communities. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

I dislike the Library as I do not find it efficient (it takes too many clicks to upload, move, delete items) or intuitive, especially for new users. The Folder View is cleaner than the List View from an organizational perspective, but the Folder View feels dated and clumsy all the same. Also, I don't particularly appreciate that there is no way to export whole Discussion threads. Review collected by and hosted on G2.com.

Recommendations to others considering Higher Logic Thrive:

HL Online Community has been very effective as a discussion platform and mass communication tool for the non-profit that I work for. It has not been as effective as a document storage/organization tool. I would recommend it as a communication platform but not as a primary document storage platform. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

We are solving the problem of having a secure space to store documents and host discussions for specific groups of people inside and outside the office. We rely on HL for mass communication with a large audience. Many productive and essential conversations have happened because of the Discussion threads on AFG Connects [Higher Logic]. Review collected by and hosted on G2.com.

Becca C.

Operations Manager

Small-Business (50 or fewer emp.)

3/2/2022

"Higher Logic Does It All"

5/5

What do you like best about Higher Logic Thrive?

I really like the ease of use in editing pages and the content display options. There is also a wealth of information from the community and within the HL Academy (an invaluable resource). Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Some of the back-end site setup navigation is a little confusing, hard to remember where something is if I don't access it a lot. I wish the site admin and page edit areas were more intertwined or at least easier to jump between the two within the same page. Review collected by and hosted on G2.com.

Recommendations to others considering Higher Logic Thrive:

Ensure you have a dedicated community manager and IT personnel to assist in set-up and maintenance. It may seem obvious but many companies think existing personnel can take on this task when it really needs to have a dedicated team for it. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

Our Higher Logic community is helping our members connect in more specific and related ways. Members are getting more and more comfortable posting their common or rare questions as our community engagement grows. Two years ago we merged two companies, thus merging two different sets of agencies. This community has helped agency members get to know one another and feel more connected in a very remote world. Review collected by and hosted on G2.com.

Megan C.

Directory, Digital Strategy

Small-Business (50 or fewer emp.)

10/20/2021

"Intuitive Software - Awesome Company Culture"

4.5/5

What do you like best about Higher Logic Thrive?

Tipping points for the Higher Logic online community were the user-friendly admin, the company's experience with NetForum integration. Higher Logic currently has no competitors in this space. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

The downside to the Higher Logic online community is the one-way integration. It would be awesome to have two-way sync between it and our association management system - NetForum. Review collected by and hosted on G2.com.

Recommendations to others considering Higher Logic Thrive:

Our Higher Logic online community's setup was very straightforward. The integration and implementation teams were friendly, patient, and super supportive during its roll-out. I highly recommend taking advantage of Higher Logic's robust training academy. They offer free live instructor-led courses delivered via a Zoom meeting format—all attendees have a training sandbox environment to engage in hands-on exercises. Sandbox training helped me explore the product's capabilities and made me a confident administrator. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

The Higher Logic online community gives our members quick access to each other's contact information. It also provides them with an easy and intuitive platform on which to network and share industry information. Review collected by and hosted on G2.com.

Michael L.

Senior Digital Product and Analytics Manager

Mid-Market (51-1000 emp.)

3/7/2022

"A solid community product that's being continually improved"

4.5/5

What do you like best about Higher Logic Thrive?

The automation aspects of community management are powerful. The ability to dynamically build lists based on behavior and demographics then use those to run engagement campaigns elevates the community tool above a simple forum or social networking site or listserv. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

The cost. I say that a little tongue-in-cheek, but the community product is not inexpensive. That said, you get a lot for your money, and Higher Logic isn't a company that nickels and dimes you after signing a contract. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

Our communities exist to bring together professional peer groups and allow them to ask and answer questions, share ideas, and exchange work samples. Our community members are not competitors, and they actively work to help each other. This was especially obvious during the early days of the pandemic when HR and finance people were helping each other understand and respond to new rules and requirements. Review collected by and hosted on G2.com.

Andrea H.

Marketing Manager

Small-Business (50 or fewer emp.)

9/22/2020

"A Virtual Networking Hub"

4.5/5

What do you like best about Higher Logic Thrive?

I love that the online community provides a central place for members to connect with one another in this virtual world we all live in. This allows us to provide a networking opportunity that many other organizations don't have. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

The reporting interface for Higher Logic's Online Community isn't the most user-friendly to read or easy to navigate. I find myself often submitting support tickets seeking help in finding the data I need. Review collected by and hosted on G2.com.

Recommendations to others considering Higher Logic Thrive:

Consider investing time and energy into improving the reporting function. Focus group users to gain feedback as to what we want and what we need. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

The problem that the Online Community solves for us is our member's desire to connect with like-minded peers. This has become a popular member benefit and a new way to reach those that were previously not engaged. Review collected by and hosted on G2.com.

Sarah S.

Marketing Coordinator

Small-Business (50 or fewer emp.)

8/11/2022

"The Online Community is user-friendly and our members find it very valuable!"

4/5

What do you like best about Higher Logic Thrive?

It's easy to use, and our members find the Online Community an extremely valuable member benefit Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Some of the Online Community super admin features are a little difficult to navigate. Informz seems to malfunction fairly often, which can sometimes majorly interfere with our email calendar. Review collected by and hosted on G2.com.

Taylor F.

Marketing Administrator

Mid-Market (51-1000 emp.)

3/25/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"A Wealth of Information and Best Practices"

4.5/5

What do you like best about Higher Logic Thrive?

HL has so many resources, libraries, communities, and educational events that make it easy to get the information needed. Plus their support team is very fast and so helpful. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Although all of the resources are amazing, sometimes it can be slightly overwhelming to find exactly what I want. When that is the case I usually reach out to our contact and they always point me in the right direction :) Review collected by and hosted on G2.com.

Recommendations to others considering Higher Logic Thrive:

Be proactive - HL is a wealth of information of how to use their software and best practice for community success. Use their resources, attend their webinars, get involved! Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

The HL communities allow me to connect with others who also have a Mentor Program so we can share best practices, tips, and resources on what has worked best for us. Review collected by and hosted on G2.com.

Rachel T.

Chief Executive Officer

Enterprise (> 1000 emp.)

3/2/2022

"Our Higher Logic Platform changed the culture of our organization"

4.5/5

What do you like best about Higher Logic Thrive?

I like the engagement we see from our members sharing information, asking questions and helping each other, while getting to know each other better. It's easy to use for all ages. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

There is nothing I dislike about the platform, everything functions well and it has several themes you can choose from to customize so that your platform represents your organization, your logo colors, etc. Review collected by and hosted on G2.com.

Recommendations to others considering Higher Logic Thrive:

I recommend using the platform for all of your volunteer groups (if applicable) - committees, task forces, workgroups, etc. It is very functional and the notifications (and ability to regulate the frequency) are extremely helpful as well. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

We are increasing our member engagement and participation. Building deeper relationships and changing our culture to one of caring and helping, creating a more welcoming and inclusive environment across our organization. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

2/28/2022

"The support you need for building an online community"

5/5

What do you like best about Higher Logic Thrive?

The platform contains what we need to connect our community members in an easy-to-access, friendly way for the user, which was our ultimate goal. Tools for automating processes and creating reports are detailed and help provide the information we need behind the scenes. We've been able to personalize the feel and experience. Most of all, the support has been excellent, and we can't say enough about our key team members who led us through the process. Thank you! Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

If there is one thing I would change, it would be for the announcements to show up in the user's daily digest even if there is no discussion thread activity on that day. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

We have a national society and needed to connect our members so that they could easily find each other and discuss important topics. We also have committees that need private areas to connect and do work. The online community makes it convenient for them to network and collaborate on their own time. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

2/28/2022

"Great customer service, good platform, ability to connect with community managers and share ideas."

4/5

What do you like best about Higher Logic Thrive?

The customer service is fantastic! Quick responses and always helpful. Even if what I want done is not possible. I appreciated them trying. A bit pricy for value but still good for what it is. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

The inability to connect the volunteer portal with the online community. The document library and the new mobile app need some work. The price is high compared to competitors. Review collected by and hosted on G2.com.

Recommendations to others considering Higher Logic Thrive:

I am lucky that I have a graphic designer who has been able to tailor our site in ways many cannot. I was also very lucky to have a wonderful HL implementation manager who unfortunately is no longer with the company but helped tremendously when we put the site together. It's a great product but pricey. It beats out its competitors because of the document library. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

It allows our members to connect, share and network 24/7 which we never had before. It's one central area for all members to access documents and recordings. It allows members to find each other using the directory. Review collected by and hosted on G2.com.