Higher Logic Thrive Reviews & Product Details

Higher Logic Thrive is a comprehensive online community and marketing software solution suite designed to drive engagement. With nearly 20 years of experience, Higher Logic has established itself as a trusted partner, serving more than 3,000 customers and facilitating over 350,000 online communities globally. This platform supports more than 200 million users across 42 countries, making it a significant player in the realm of community engagement and marketing. The Higher Logic Thrive portfolio consists of three primary products. The Higher Logic Thrive Community is an engagement solution that fosters connections, resource sharing, and discussions among members. This product is particularly beneficial for organizations looking to enhance member interaction and create a vibrant online community. By providing a space for community members to engage, Higher Logic Thrive Community helps build stronger relationships and increase member satisfaction. In addition to community engagement, Higher Logic Thrive Marketing serves as the go-to marketing and communications software for associations. With an impressive 99% deliverability rate, this tool ensures that messages reach the intended audience effectively. Leverage this software to deliver targeted communications, enhancing member engagement and ensuring that the right information is shared at the right time. This capability is essential for organizations aiming to maintain strong connections with their members and keep them informed about relevant events and initiatives. The Higher Logic Thrive Platform integrates the functionalities of both the Community and Marketing solutions, creating a cohesive experience that enhances member engagement. This platform is designed to scale alongside an organization's growth, allowing for the addition of various add-ons and third-party integrations with CRM, AMS, and LMS providers. This flexibility ensures that customers can customize their experience to meet their evolving needs. Furthermore, Higher Logic provides expert Advisors to assist in implementation, ensuring that customers can quickly get up and running. Users also benefit from the Higher Logic Users Group (HUG), which offers a network of support and shared knowledge. This combination of robust features, scalability, and community support positions Higher Logic as a valuable resource for organizations looking to enhance their member engagement and marketing efforts.

Seller

Higher Logic

Discussions

Higher Logic Thrive Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Sarah Spinosa

Used by YourMembership and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

Higher Logic Thrive Integrations

(2)

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Verified User in Education Management

Small-Business (50 or fewer emp.)

4/20/2021

"Great Association Platform for Member Engagement"

5/5

What do you like best about Higher Logic Thrive?

There are tools for volunteer management, member engagement and Mentorship. It allows for easy creation of pages for member resources and is a great product with more capabilities than we can catch up with. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Large learning curve. SO many features, products, designs, places for items, differences in integration patterns. It is not a one size fits all platform so you need to spend a significant amount of time learning, experimenting and keeping up with the technology. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

4/20/2021

"A lot of great features and support."

4/5

What do you like best about Higher Logic Thrive?

Having available support and resources has been the most helpful. A major upside has been the integration of everything in one. For example, it's very convenient to have marketing automation and the communities under one roof. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

The look of the platform is a bit outdated. I would like to see a more modern feel and the integration of social media that makes it easier to pull and share things outside of the community. Review collected by and hosted on G2.com.

Greg W.

COO

Small-Business (50 or fewer emp.)

8/2/2021

"COO"

1/5

What do you like best about Higher Logic Thrive?

The ability for Members to communicate through Community discussions Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

The admin setup is awful. The ability for users to set up a profile is not user-friendly and has minimal style. Review collected by and hosted on G2.com.

Georgina D.

Director of Community

Mid-Market (51-1000 emp.)

4/23/2021

"Long time customer and very happy"

5/5

What do you like best about Higher Logic Thrive?

Higher Logic offers a high degree of customization of the platform. They are also industry leading when it comes to the automation capabilities - it allows a community team to create really hands-on relationship building at scale. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

There are some modern features that have come to be "expected" across all tools that Higher Logic is missing: For example, threaded direct messages are not available. Review collected by and hosted on G2.com.

Kristina K.

Manager, Customer Care

Mid-Market (51-1000 emp.)

9/25/2020

"Super configurable application for online communities fits many use cases"

4.5/5

What do you like best about Higher Logic Thrive?

The Higher Logic platform is super configurable. You can take a barebones forum and upgrade it to what looks like a completely custom solution. I really appreciate the ability to add components as the community matures. It's a good idea to have a strategy from the beginning, of course, but it's convenient that the platform can grow with your community. It also has a nice suite of reports built in. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

The back end isn't the most intuitive, and it's really easy to forget where particular features live. All in all it's a minor complaint, and over the four years I've been using Higher Logic, it has been updated and improved some. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

We used a different platform for community before migrating to Higher Logic, and the biggest reason for the switch was configurability. We use the community primarily for technical support, and the software we support is very technical, so we need ways for customers to share files with us, privately message us and each other, access gated document libraries, etc. We have been able to create a more granular permissioning scheme which allows us to serve the community users more efficiently. We've found we can use the community for more than information dissemination and Q&A. Review collected by and hosted on G2.com.

Peg S.

Database Coordinator

Hospital & Health Care

Mid-Market (51-1000 emp.)

7/14/2016

"Great Company to work with and great system for our members"

5/5

What do you like best about Higher Logic Thrive?

The program evolves as our needs increase. Higher Logic is constantly looking for ways to improve their product and increase customer satisfaction. We are one of their smaller clients and yet they always treat us like we are their most important client. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

There really isn't any part of Higher Logic that I dislike. The system runs smoothly, they have the best customer support department I have ever worked with and they check in with us periodically just to make sure we are running smoothly. Review collected by and hosted on G2.com.

Recommendations to others considering Higher Logic Thrive:

BE prepared to devote staff and time to the initial set up and marketing to your members. It took us a while to change member culture on social sites but the rewards have been worth the initial effort. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

Since we are a trade association that deals with Hospitals, doctors and nurses we have to be concerned with security and HIPAA regulations. Higher Logic has always provided this type of security for us. It has given our members a place to go and work out industry issues and help improve their safety and day to day operations concerns. Review collected by and hosted on G2.com.

Chris D.

Co-Creator and Co-Host

Enterprise (> 1000 emp.)

8/28/2020

"Awesome Platform for engaging your customers through personalization through Automation Rules"

5/5

What do you like best about Higher Logic Thrive?

If Higher Logic hasn't told you about automation rules, then you need to ask. This is what sets them apart from the competition. You can do a thousand things with automation rules. Some of the things I am using it for is to personalize the customer experience. For example, we have a product support community, and have many products. I can setup automation rules to say, "if a customers has this product, show this blog to them when they log in". Another example is that you can send emails directly to customers that haven't logged in for X number of days. Or ask customers to fill out certain parts of their profile. It really is endless and fairly simple to do. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

I guess in any platform for community you can find things that are not great. We are a global company and it would be great to have language resources. I think in the Tech space it is super important. Being able to have a Japanese or German community in that language would help set us apart from the competition. I keep asking them about it, but for now, it's still on on their roadmap. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

Higher logic as a fairly robust API. I have have connected the platform to SSO, SFDC and to other technologies. This will help us to solve the problem of customer experience. My goal is to setup a "One-stop-shop" so that that customers can get their information quickly in a digital way. We are also starting to solve the case deflection issue and retention issue. Higher Logic is helping us do that. Review collected by and hosted on G2.com.

Scott S.

Small-Business (50 or fewer emp.)

8/28/2020

"Integrated tools to better align your tech stack and streamline your customer/member experience"

4/5

What do you like best about Higher Logic Thrive?

I love how easily Higher Logic integrates with our association management system (NetFORUM Enterprise) and streamlines our member and prospective-member experiences. As a marketer and communicator, the conversion and engagement tracking provide actionable insight and clear-cut ROI that helps us justify our budgeting and projection time allocation. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

We've had some of the issues you'd expect whenever you try to integrate new Sass into your operation, but Higher Logic's project managers and engagement teams have helped us easily remedy those issues. Review collected by and hosted on G2.com.

Recommendations to others considering Higher Logic Thrive:

Determine how easy it'll be to fold Higher Logic into your current processes (and how Higher Logic can potentially change some of your processes to be more streamlined), determine how easy it'll be to integrate your CRM. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

All-in-one lead generation; drip, onboarding, and conversion email campaigns, community engagement; officer communications Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

11/13/2020

"Informz Review"

3/5

What do you like best about Higher Logic Thrive?

The mailing designer 2 templates are "responsive" so that you don't have to hand-code both desktop and mobile versions. There are a decent amount of options for components and you can create your own reusable components on a per template basis. They recently rolled out an open html component so you can do some coding without having to create a full html email which has been nice. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

I would like reusable/custom components (layouts) to be available across all templates. Customer service response time is slow and they've introduced bugs when "upgrading" that have gone unresolved for several days quite a few times. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

9/3/2020

"Good product, great service, can't set it and forget it"

4.5/5

What do you like best about Higher Logic Thrive?

HigherLogic is great across the board. They build products to last with the client in mind. In my experience once you're onboarded you'll never want to leave or need anything else. Have an idea that would make their product better? Tell them and they'll actually work on it. Seriously. This brings me to their client support and customer service. 110% This is where HigherLogic really shines. Once you sign your contract you are cared for. Once you complete onboarding you are still cared for. Been a client for a while? They are still there to care for you. They want you to love the product, use the product and improve your business with the product.

I'm fairly tech-savvy and went through onboarding smoothly so my HigherLogic rep would come to our meetings with creative ideas to help our strategic goals. Not only are they helping us get the most bang for our buck and find success with their products, but they're also making me look good in brainstorming sessions!

Down to the details: Are you the first person to have some weird ask? They will find the right person to get you the right answer. No question is left unanswered and they offer multiple training methods for those that don't want their handheld. You have the option for in-person training (in non-COVID times), online training, group sessions, one-on-one training, videos and written trainings. Everything is customized to your business and your needs.

My company is pretty unique in our membership style and goals. The HigherLogic team went above and beyond to make sure the Community fulfilled our needs. We have greatly increased our member engagement and we can track in great detail where we've had success and who we still need to engage. Higher Logic's products are easy to use, helpful to the user and very VERY detailed. You can track EVERYTHING. We have loved having so much data to influence our decision-making and prove the ROI behind using HigherLogic. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Onboarding is a little too time-consuming. If you have someone at your company who will be fully dedicated to learning how to use HigherLogic and managing everything, then you should sign-up without hesitation. If you don't have an employee to dedicate to this software, then the HigherLogic team will help you make the time and support you where needed, but it will take time. You'll need to make time for the trainings to get the most out of these products. The ROI will come without doubt, but you can't just wing it. You actually need to spend an hour a week or more on learning the product for a few months. Review collected by and hosted on G2.com.

What problems is Higher Logic Thrive solving and how is that benefiting you?

It's been a long-time goal for us to increase our industry engagement and communicate our efforts with non-members. The Higher Logic Online Community allowed us to connect with our members, build a network of industry contacts through our members and other outreach, learn what content they care about and keep them engaged. Review collected by and hosted on G2.com.