Formstack Forms Reviews & Product Details

ability to integrate custom scripting into forms, however, the way that they implement forms is way too legacy and will make your website unable to pass Google Core Web Vitals. This is because they use document.write functions, which are not recommended by anyone ... but they are using this still. Google talks about "how to remove document.write" here: https://developer.chrome.com/blog/removing-document-write/ Review collected by and hosted on G2.com.

They say that this is a "codeless" form solution when you really need deep knowledge of CSS, scripting, etc to integrate properly. If you want a basic basic form, this is good, but the way they sell it is misleading.

Do not count on their customer support for anything. When I am asking them for help, but it's evident that they know less than a most about complex integrations, it's a waste of your time. I've reached out to their support no less than 10 times with no help whatsoever.

I've had an issue where the javascript in their forms is jumping the forms up on page. When embedded on their site or ours, the behaviour is the same, but they claimed it was not doing it on theirs, but just "not as much" as on my embed of the form. So we both agreed that it was jumping up, but they still claimed it was my problem to deal with and not theirs to assist me with... despite it being an issue in their javascript.

VERY DISAPPOINTED to be told over and over again that it wasn't their problem.

Here is their response again:

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I regret that your experience with support has been less than ideal and appreciate you sharing your feedback with us.

In cases such as this where the issue is not reproducible on our end, not being reported by any other clients and the native form itself is working as expected - we can only conclude that there are some elements on your webpage that are causing it to jump like it is when embedded.

Once again, please consider reaching out to the professional services team to help you with this. Since we have no ownership over your website and are unable to reproduce the problem natively with the form, it is out of the scope of what our support and engineering teams can help troubleshoot.

I'm truly sorry for any inconvenience or delays caused as a result.

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I've had 3 external javascript professionals tell me that it was the javascript on their side that was causing their forms to jump upon clicking the "next" button on their forms.

I've submitted tickets, got on a call where a "support person" told me that because the "name of the form" I had NAMED it was called "mobile only", that because of that, I was having problems? What kind of support is that!?? It had NOTHING to do with the form jumping up. It was simply what I had named it..

Sick of their support! sick of it. I've invested so much time and effort only to be called a liar at the end of this. So unprofessional. Review collected by and hosted on G2.com.

Ease of use, customizability. Quick to change settings. Review collected by and hosted on G2.com.

Some aesthetic limitations unless you're well versed in CSS. Review collected by and hosted on G2.com.

Ease of use. I'm just learning all the ins and outs of Formstack. Review collected by and hosted on G2.com.

Organization of forms is not always intuitive Review collected by and hosted on G2.com.

Good communication, good help support, ability to use folders Review collected by and hosted on G2.com.

missing add on widgets to add functionality Review collected by and hosted on G2.com.

It's simple to use, but has a lot of functionality that makes it easy for a non-developer to use. Review collected by and hosted on G2.com.

I can't really think of anything I disliked about Formstack. Review collected by and hosted on G2.com.

Webhook is the best feature that i use most. it gives great control over the submissions. Review collected by and hosted on G2.com.

Formstack stores data for 7 days once a submission is deleted. this is not really useful for sensitive data and for the PPI. Review collected by and hosted on G2.com.

I like that Formstack contains all the answers for a given form in one easy-to-find location based on the person's name filling them out. Review collected by and hosted on G2.com.

I am not a fan that it is somewhat disorganized in terms of information folders. I think my company would benefit greatly from having various forms & answers to those forms in categorizable folders. Review collected by and hosted on G2.com.

I like how you receive all information you need in one place. I like that you can do precise calculations to have the results that you want. You can use all the information outside the platform and make calculations with excel using the excellent data export options. Organizing forms using folders is so easy to use. Review collected by and hosted on G2.com.

Sincerely I wouldn't say I like that I want to search for a specific survey and can't do that on a page. You can search only on to the first page. The system is slow sometimes. At times, especially when you have several forms, it can be challenging to find what you're looking for. On the other hand, it can be slow when you have too many submissions and perform a search. Review collected by and hosted on G2.com.

All the different fields it offers. I love the way you can set a form or survey in few minutes without much effort. The logic system is very flexible. The calculated fields are excellent as well. I've been able to use a mixture of calculated fields and logic to solve several problems. You can also customize e-mail notifications for those who fill your forms and for yourself. The data exporting versatility is excellent too. OH! The forms are very readable and organized on mobile devices.... I love it! Review collected by and hosted on G2.com.

Its easiness has some trade-offs. I have found myself in situations where there's no possible solution for a particular problem because I've found the tool's limits. Of course, it is way more versatile than other solutions I've used, like Microsoft Forms. On the other hand, one day, I had some troubles with my data. I contacted the support team, but they did not give me a real solution. I managed to find it myself. Review collected by and hosted on G2.com.

Formstack is easy to use for any non-coders out there. Being able to drag and drop fields into forms makes creating forms a breeze. Getting a little technical, you can also add logic to fields, which helps display only appropriate fields when necessary. Great product to use for any business or institution! If you do not have someone on your staff who can code forms by hand, you need to give Formstack a shot. Review collected by and hosted on G2.com.

I cannot say I have too many dislikes so far. Customer support is always helpful, so anyone who is having issues should reach out for help. They have assisted me numerous times over the years. One thing to note is that the change that is going on with privacy for accessing submissions for a non-Formstack user has been a bit of a problem. We would send submission links to each office for the forms they would have us build. We do not have someone in the office who can full-time manage data to all forms, so we have each area manage its own data. We are currently working with our representative at Formstack, trying to figure out how to make this work for us before the change comes in January 2022. Review collected by and hosted on G2.com.