Formstack Forms Reviews & Product Details

Formstack Forms is a cloud-based solution that helps businesses automate processes of creating digital forms and collecting data for surveys, leads, registrations, and more. Key features include data routing, file uploads, data encryption, payment collection, and form analytics. Designed for businesses of all sizes, Formstack Forms allows users to collaborate with teams to approve, deny, and comment on data submitted through forms. With a drag-and-drop form builder, Formstack Forms empowers users across organizations to build branded forms, surveys, and workflows without needing to know code. For more technical users, Formstack Forms offers an open API that allows users and 3rd-party applications to access Formstack resources programmatically. Formstack allows integration with various third-party applications such as Mailchimp, Salesforce, PayPal, Amazon S3, PowerAutomate, and more. Formstack is available on a monthly subscription, and support is extended via documentation and other online measures.

Product Website

Seller

Formstack, LLC

Discussions

Formstack Forms Community

Languages Supported

English

Overview by

Natasha M.

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Formstack Forms Integrations

(16)

Verified by Formstack Forms

Formstack Forms Media

Create beautiful online forms without knowing how to code. With an intuitive drag-and-drop form builder and hundreds of templates at your fingertips, the possibilities are endless.

Say goodbye to manual work and let us do the heavy lifting. Create seamless workflows to increase workplace productivity. Send out email notifications. Get projects approved. All automated. Always easy.

Formstack Forms Demo - Actionable Analytics

Unlock key insights on your customers. Pinpoint problem areas in your strategy. No matter your destination, our optimization tools can help you get there.

G2 reviews are authentic and verified.

Here's how.

Verified User in Broadcast Media

Mid-Market (51-1000 emp.)

10/24/2023

"An excellent and easy to use form making platform"

5/5

What do you like best about Formstack Forms?

Being able to build forms in a GUI is wonderful, as form creation in an IDE is a real pain sometimes. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

The 100k hard limit on each form can be troublesome if you get an unexpected spike in traffic. Review collected by and hosted on G2.com.

Verified User in Events Services

Mid-Market (51-1000 emp.)

10/24/2023

"Formstack works well for all our needs"

5/5

What do you like best about Formstack Forms?

The ability to create custom themes and the flexibility of the questions. We use conditional logic to open up new pathways of question asking as needed - which is great on the user end. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

Lack of integration with other platforms / ability to automatically pull data from formstack to other apps. Review collected by and hosted on G2.com.

Tyler W.

Mid-Market (51-1000 emp.)

10/24/2023

"Formstack is doing okay"

2.5/5

What do you like best about Formstack Forms?

The ability to add logic to forms is nice Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

The limitations make some forms difficult to build Review collected by and hosted on G2.com.

Jamey H.

Employer Development Manager

Enterprise (> 1000 emp.)

10/25/2023

"Great and very solid form builder"

4.5/5

What do you like best about Formstack Forms?

Great interface and easy to use. Great folders to organize all as well. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

Doesn't allow timesloted events/ schedule Review collected by and hosted on G2.com.

Chris M.

CTO

Small-Business (50 or fewer emp.)

1/17/2023

"It was good for its time, but other solutions (like TypeForm) are better now"

0/5

What do you like best about Formstack Forms?

Integration with other services (via Webhooks, emails, plugins, etc) is really great! It's also easy for non-devs to use, and easy to integrate into existing web-applications (such as our SPA app using Angular). The approval workflows also let us allow non-devs to approve or reject requests for common actions requested by customers. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

The end-user experience isn't so great (for users submitting the forms). Mobile support could be better, and the reporting system is quite lacking. Solutions such as TypeForm are far superior experience for the end users.

Pricing is also a little high for the features it offers (which is essentially the same as just HTML forms support). It also doesn't allow having a pool of reviewers where ANYONE is allowed to review, nor does it have a convinient slack connection for approval workflows. Review collected by and hosted on G2.com.

What problems is Formstack Forms solving and how is that benefiting you?

Formstack allows non-technical users to create and edit forms. It also lets us have an approval workflow that can allow certain internal staff to review, and approve, submissions form customers BEFORE triggering workflows internally that provision things (such as adding an email domain for a customer). Review collected by and hosted on G2.com.

Response from Scott Crabb of Formstack Forms

edit

Hello Chris, we love to earn 5 star reviews, but this feedback is even more valuable to our team.

We're sorry we didn't have the features you were looking for here. I'll make sure to pass your feedback to our product teams to consider for future improvements. If you have any other feedback you'd like to provide, just shoot us an email formstack@formstack.com

Thank you!

India N.

Mid-Market (51-1000 emp.)

10/24/2023

"Formstack for-the-win"

4/5

What do you like best about Formstack Forms?

Ability to curate to the information you need Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

I would like more functionality and customisation Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

6/7/2023

"Very poor experience"

0/5

What do you like best about Formstack Forms?

The consumer software product was great when we initially tried it out. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

Deceptive sales practices where they forced us to buy a $50/month product for over $1,000 per month with a 1 year contract, threatening to cancel our retail product membership now that they knew about us. The reason provided was that we require HIPAA compliance and a BAA, even if we are not an American organization (we are located in Canada). We found out within a few days that this was not true since we do not provide any services in the US or to American citizens.

When tried to work with them, they were non-cooperative and started sending threatening court notices and letters. Their values state that "honesty is a value we cherish" and "Help others succeed". However this was not at all our experience with them and they have actively helped us become stressed out, insolvent and decide to close our business, and now 4 jobs are lost. Review collected by and hosted on G2.com.

Scott H.

Mid-Market (51-1000 emp.)

10/24/2023

"Quick customer service, high price point"

3.5/5

What do you like best about Formstack Forms?

Formstack have always been quick to respond whenever we've had issues. The platform has been relatively easy to use. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

It's a big expensive every month for us. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

10/26/2023

"Easy to use and helpful customer service"

3.5/5

What do you like best about Formstack Forms?

Ease of use. And on the off chance I run into a problem their customer service is always helpful. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

Sometimes glitches and doesn't save my changes. Review collected by and hosted on G2.com.

Christian S.

Higher Education Consultant | College Planner | Technology & Development Coordinator

Small-Business (50 or fewer emp.)

1/18/2023

"Formstack has made our lives at JCT4Education easier and more automated."

5/5

What do you like best about Formstack Forms?

I like how easy it is to build forms with Formstack. Also, payment integration and automation has been monumental in the development of our company, students, programs and tour services we provide. It is also very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

Sometimes errors are generated with integrations, but I see that it has been consistently improving and happening less and less every year. I dislike that you have to pay extra for partial submissions and the whole conversion kit package. Other than that, everything works well. Review collected by and hosted on G2.com.

Response from Scott Crabb of Formstack Forms

edit

Hey Christian, we appreciate you taking time out of your day to leave a review!

Every automated process is a win in our book - especially one's that involve digital payments! We're so glad you're seeing our hard work going into continuing to keep our platform stable and secure for our customers.

I'll make sure to pass along your pricing feedback regarding partial submissions and the Conversion Kit to our team.

Thank you!