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G2 recognized Formstack Forms
Formstack Forms

By Formstack, LLC

4.3 out of 5 stars

How would you rate your experience with Formstack Forms?

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Formstack Forms Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Formstack Forms remarkably easy to use, enhancing efficiency in their workflows and data collection processes. (40 mentions)
Users value the ease of integration with various platforms, enhancing their form-building experience significantly. (23 mentions)
Users appreciate the easy integrations of Formstack Forms, finding it seamless with other software and versatile in usage. (21 mentions)
Users value the ease of creation with Formstack Forms, appreciating its user-friendly interface and reliable functionality. (17 mentions)
Users value the time-saving capabilities of Formstack Forms, enabling efficient data collection and streamlined processes. (13 mentions)
Users find the navigation and UI non-intuitive, making form building and management more challenging than necessary. (11 mentions)
Users find the limited customization options frustrating, wishing for better branding flexibility and more control over forms. (10 mentions)
Users find the form design navigation challenging, wishing for a more intuitive interface and better functionality. (9 mentions)
Users find the learning curve steep due to confusing UI and complex logic that complicate navigation and troubleshooting. (8 mentions)
Users express frustration with poor customer support, facing challenges in cancellation and deceptive practices affecting their business. (8 mentions)
Users desire more flexibility in features, including enhancements for advanced functionalities and improved payment processing. (6 mentions)

Top Pros or Advantages of Formstack Forms

1. Ease of Use
Users find Formstack Forms remarkably easy to use, enhancing efficiency in their workflows and data collection processes.
See 40 mentions

See Related User Reviews

CO

Claudia O.

Small-Business (50 or fewer emp.)

4.0/5

"Forms that actually reduce busywork"

What do you like about Formstack Forms?

I love that Formstack Forms has been a steady process for us collecting information from varying teams. We use it departmentally, from PTO requests to

Ashley T.
AT

Ashley T.

Mid-Market (51-1000 emp.)

5.0/5

"Love the Friendly Interface!"

What do you like about Formstack Forms?

I love how easy it is to use the system, it's super user friendly and not complicated to figure out! We use Formstack for every form (which is a lot)

2. Integrations
Users value the ease of integration with various platforms, enhancing their form-building experience significantly.
See 23 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Streamlined form builds"

What do you like about Formstack Forms?

Formstack is very user friendly in terms of building forms, establishing integrations to the CRM and adding conditional logic for both informational a

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"8 years with Formstack"

What do you like about Formstack Forms?

ease of implementation and ease of integration with Salesforce and other systems

3. Easy Integrations
Users appreciate the easy integrations of Formstack Forms, finding it seamless with other software and versatile in usage.
See 21 mentions

See Related User Reviews

Andy T.
AT

Andy T.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use, efficient and affordable esigner"

What do you like about Formstack Forms?

Easy to use e-signer - simple to implement and configure. It integrates well with Salesforce. The support team was super responsive in a question I ha

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Make life easier!!!"

What do you like about Formstack Forms?

There is so much to enjoy about Formstack, we use it for employee sign-ups, communication, logs, etc. I really enjoy the versatility of the builder op

4. Ease of Creation
Users value the ease of creation with Formstack Forms, appreciating its user-friendly interface and reliable functionality.
See 17 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Streamlined form builds"

What do you like about Formstack Forms?

Formstack is very user friendly in terms of building forms, establishing integrations to the CRM and adding conditional logic for both informational a

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Simple solution for registration"

What do you like about Formstack Forms?

Easy to use. Can create multiple registration events / copy events / file them into folders.

5. Time-saving
Users value the time-saving capabilities of Formstack Forms, enabling efficient data collection and streamlined processes.
See 13 mentions

See Related User Reviews

CO

Claudia O.

Small-Business (50 or fewer emp.)

4.0/5

"Forms that actually reduce busywork"

What do you like about Formstack Forms?

I love that Formstack Forms has been a steady process for us collecting information from varying teams. We use it departmentally, from PTO requests to

Ashley T.
AT

Ashley T.

Mid-Market (51-1000 emp.)

5.0/5

"Love the Friendly Interface!"

What do you like about Formstack Forms?

I love how easy it is to use the system, it's super user friendly and not complicated to figure out! We use Formstack for every form (which is a lot)

Top Cons or Disadvantages of Formstack Forms

1. Not Intuitive
Users find the navigation and UI non-intuitive, making form building and management more challenging than necessary.
See 11 mentions

See Related User Reviews

Sean M.
SM

Sean M.

Mid-Market (51-1000 emp.)

5.0/5

"Easy To Use, Incredible Integrations and Best of All...Worth it!"

What do you dislike about Formstack Forms?

Sometimes, the UI can be a little tough to navigate. I wish it was easier to login to the Forms module without logging into my admin panel, then navig

EP

Emma P.

Enterprise (> 1000 emp.)

4.0/5

"Formstack Forms: A Good Option for Forms Requiring Logic"

What do you dislike about Formstack Forms?

When building forms in Formstack, I wish that the build panel was bigger. Sometimes it can be hard to see what items exist when the build panel is so

2. Limited Customization
Users find the limited customization options frustrating, wishing for better branding flexibility and more control over forms.
See 10 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"A good resource, but still could use some work"

What do you dislike about Formstack Forms?

There a several weird bugs or things that I would like to customize that I am able to. For example, integrations after approvals, Adjusting approvers

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent Product to Implement User Input into Your Website Using Webhooks"

What do you dislike about Formstack Forms?

Sometimes the formatting is a little tricky and limited without an understanding of css which is not an issue for our company but probably others.

3. Form Design
Users find the form design navigation challenging, wishing for a more intuitive interface and better functionality.
See 9 mentions

See Related User Reviews

JB

John B.

Mid-Market (51-1000 emp.)

4.5/5

"Intuitive and easy"

What do you dislike about Formstack Forms?

I'd like it to be easier to apply our look and feel to forms via CSS/SCSS.

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

2.0/5

"Use formstack as insurance brokerage, to collect data, have documents and contracts signed."

What do you dislike about Formstack Forms?

not intuitive, the option to save fields and reuse them are not practical and are confusing, the dashboard seems a bit old school and again, not i

4. Learning Curve
Users find the learning curve steep due to confusing UI and complex logic that complicate navigation and troubleshooting.
See 8 mentions

See Related User Reviews

Sean M.
SM

Sean M.

Mid-Market (51-1000 emp.)

5.0/5

"Easy To Use, Incredible Integrations and Best of All...Worth it!"

What do you dislike about Formstack Forms?

Sometimes, the UI can be a little tough to navigate. I wish it was easier to login to the Forms module without logging into my admin panel, then navig

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

1.5/5

"Formstack does not possess the abilities other HIPAA compliant form platforms have available."

What do you dislike about Formstack Forms?

The HIPAA accounts have very little to no value regarding organizational tools for their users. Other HIPAA compliant platforms have basic abilities s

5. Poor Customer Support
Users express frustration with poor customer support, facing challenges in cancellation and deceptive practices affecting their business.
See 8 mentions

See Related User Reviews

Verified User
E

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"Very poor experience"

What do you dislike about Formstack Forms?

Deceptive sales practices where they forced us to buy a $50/month product for over $1,000 per month with a 1 year contract, threatening to cancel our

David B.
DB

David B.

Mid-Market (51-1000 emp.)

0.5/5

"Probably works for simple usage, but didn't do what I needed"

What do you dislike about Formstack Forms?

I didn't enjoy working with their support team after the fact. I Created an account and tried to a build with connections to Adobe Sign and FirstData

6. Missing Features
Users desire more flexibility in features, including enhancements for advanced functionalities and improved payment processing.
See 6 mentions

See Related User Reviews

EP

Emma P.

Enterprise (> 1000 emp.)

4.0/5

"Formstack Forms: A Good Option for Forms Requiring Logic"

What do you dislike about Formstack Forms?

When building forms in Formstack, I wish that the build panel was bigger. Sometimes it can be hard to see what items exist when the build panel is so

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

1.5/5

"Formstack does not possess the abilities other HIPAA compliant form platforms have available."

What do you dislike about Formstack Forms?

The HIPAA accounts have very little to no value regarding organizational tools for their users. Other HIPAA compliant platforms have basic abilities s

Formstack Forms Reviews (458)

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Reviews

Formstack Forms Reviews (458)

View 1 Video Reviews
4.3
458 reviews
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Michael M.
MM
Director of Digital Marketing
Mid-Market (51-1000 emp.)
"Powerful, relatively flexible, ugly."
What do you like best about Formstack Forms?

It integrates fairly well and is relatively robust as a general-use form solution. It also has decent data protection, which is what prompted our organization to adopt it. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

It's ugly and all your forms will look pretty drab and similar. You can definitely dress them up a bit, but it requires a fair amount of CSS knowledge. It's also not as user-friendly as one might hope. It is a jack of all trades and a master of none. Review collected by and hosted on G2.com.

EP
Training and Communications Manager
Enterprise (> 1000 emp.)
"Formstack Forms: A Good Option for Forms Requiring Logic"
What do you like best about Formstack Forms?

I use Formstack Forms at least weekly, and often multiple times per week. I love that we can add as much logic as needed to each form. My company has some really long, complex forms, and it's great that I can hide sections and fields as needed to prevent team members from having to put "N/A" as a response hundreds of times. The email automation is a big plus - it is easy to update settings to include the submitters manager/director on the submissions. This prevents the admin support team from having to manually forward responses to the appropriate manager. Form permissions are also great. It is nice that we have the flexibility to choose which folders our admins have access to. This allows admins throughout the company to edit their forms as needed which still protecting sensitive information provided on responses to HR, security, and accounting forms. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

When building forms in Formstack, I wish that the build panel was bigger. Sometimes it can be hard to see what items exist when the build panel is so small. When building a form, I think it would be more valuable to see more of the build panel (like logic, field name, drop-down options, etc.) than more of the form preview which currently takes up most of the screen.

I wish that there were more safeguards in place for errors that may occur when a field is deleted from a form. For example, we have an HR form that sends submission info via email if a certain item from a drop-down box is selected. The item was renamed last year, and the item name was not automatically updated in email settings. This resulted in several submissions being missed as no notification was sent. Review collected by and hosted on G2.com.

Ismet C.
IC
I work as service coordinator. Part of my job is to get data from suppliers and vendors to site and build forms for communication between stores and vendors and suppliers.
Enterprise (> 1000 emp.)
"Formstack is very easy to use, easy to integrate with third party apps and our own website."
What do you like best about Formstack Forms?

Integration options. One drive, drop box, zapier, web plugins, all of this is what we use on daily basis with Formstack, very easy to implement changes without stopping services.

Support is great. Not the we needed a lot but at one instance we had it was very smooth interaction and good experience.

We use formstack across business every day if not to create form there is always someone submitting something.

Very easy to navigate even for a beginner. We integrate a lot of forms our internal websites. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

Can't really think of any. Will get back to you if I ever find something I dislike. Review collected by and hosted on G2.com.

EP
Manager of Web Development
Mid-Market (51-1000 emp.)
"The newest update of the form style has broken a ton of features on our websites."
What do you like best about Formstack Forms?

I like how simple it is to review multiple forms and data from them on the portal. I really enjoy how easy it is to see simple analytics based on how the form was either submitted or left blank.

I really enjoy the analytics as it is a great way to report to our clients how much interaction the website is getting.l Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

Late last year an update was pushed out that made the embedding of forms unstable.

Overnight it seemed that dozens of our forms embedded on websites broke when viewed on mobile or smaller screens. It looks like the form has a forced width on every viewing size. Before I enjoyed how dynamic the forms performed, now we must use a workaround to make it work.

Lastly, when we tried to add UTM parameters into a hidden field it was erased once someone filled out a form. I am pretty disappointed with how we can no longer use this feature. Review collected by and hosted on G2.com.

CO
Patient Intake Specialist
Architecture & Planning
Small-Business (50 or fewer emp.)
"Forms that actually reduce busywork"
What do you like best about Formstack Forms?

I love that Formstack Forms has been a steady process for us collecting information from varying teams. We use it departmentally, from PTO requests to equipment orders and it’s held up even with the busiest of times. I particularly like how the approval routing is automatic and will send forms to the right person without us having to hand them off manually. We’ve made our admin process much more dependable that’s. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

What I dislike about Formstack Forms is that sometimes it takes Forms a long time to update when we need to edit the bulk of them. If we have ten forms and we need to perform the same change on all of them, the process becomes tiring and tedious. It has slowed us down while we’re auditing during an audit or though a company wide update, and we haven’t been able to keep up consistency with all our processes. Review collected by and hosted on G2.com.

Trent L.
TL
Continuous Improvement Coordinator
Mid-Market (51-1000 emp.)
"Dynamic and versatile tool"
What do you like best about Formstack Forms?

Formstack forms has empowered our business to be able to consolidate a lot of our paper forms and legacy processes to a streamlined, efficient platform that we use every day. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

There are times when working with logic can get confusing - specifically, when you are working with forms, documents, data routing, workflows, etc. You can have layered logic on top of layered logic that can make it a nightmare for someone who wasn't involved with a form's creation to troubleshoot. Review collected by and hosted on G2.com.

VP
Senior Manager
Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Intelligent data collection that drives team performance"
What do you like best about Formstack Forms?

I ‘ve found it very helpful for my team and its drag and drop functionality makes it accessible for my sales team. It is user friendly to use and very efficient for daily operations. It allow us to standardize lead capture plus customer feedback processes as well. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

Actually I don’t have any complaints about this application. Its integration capabilities with third party applications like salesforce, mailchimp, amazon S3 and powerautomate have streamlined our entire sales workflow. Review collected by and hosted on G2.com.

AB
Network Security Engineer
Information Technology and Services
Small-Business (50 or fewer emp.)
"Powerful and Robust solution for creating Forms"
What do you like best about Formstack Forms?

Creating and publishing advanced forms becomes easy with Formstack. It provides excellent advanced analytics and stats about the form submission. It has great integration and is available with other services. Forms performance can easily be checked and tracked with advanced analytics. Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

When creating large and big forms, I find it a little bit slow and unresponsive on some steps of form filling. Review collected by and hosted on G2.com.

John W. L.
JL
Information Technology Business Analyst
Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"A Great Web Form Builder and More!"
What do you like best about Formstack Forms?

My org was using several form-building tools and wanted to consolidate them into one. After extensive research and conversations with multiple vendors, we decided to go with Formstack and it's been a pleasure ever since. We use Formstack every day and its ease of use is a game-changer. Add to that the truly stellar interactions with their team and customer support when we need it. It also integrates with Salesforce! Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

Things can get a little dicey when you're using custom CSS styling, but Formstack's support team is available to help! Review collected by and hosted on G2.com.

Ashley T.
AT
Director of Student Transitions
Mid-Market (51-1000 emp.)
"Love the Friendly Interface!"
What do you like best about Formstack Forms?

I love how easy it is to use the system, it's super user friendly and not complicated to figure out! We use Formstack for every form (which is a lot) in our office and I am constantly in the system pulling data and information. There are lot's of options for question types and data, which I love! Review collected by and hosted on G2.com.

What do you dislike about Formstack Forms?

I truly don't think there are a lot of downsides to using Formstack Forms. We use Forms all the time and rarely have issues! Review collected by and hosted on G2.com.

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Formstack Forms