Featurebase Reviews & Product Details

What I like most is that all user feedback is collected in one place, which makes it easy to stay organized and act on insights. The product has evolved a lot over time, and it’s clear that the team is continuously improving it. The AI chat is also genuinely useful and works very well for us as a support tool for our users, which saves time and enhances response quality. Their support service is great as well. Review collected by and hosted on G2.com.

The pricing can become expensive quite quickly if you want to add more languages or access additional AI features. I wish pricing were more based on usage or activity rather than specific features. That would make it easier for an early-stage startup like ours to access more functionality early on and scale alongside the product. For example, I would have liked basic statistics and analytics to be included in the smallest plan. Review collected by and hosted on G2.com.

Featurebase helped us replace four separate SaaS tools with one powerful platform. We started with the Roadmap feature and quickly expanded to using Documentation, Chat, and Feedback as well. The platform is easy to use, it evolves continuously, and the team is truly driven by customer feedback.

We would choose Featurebase again for any new project. Review collected by and hosted on G2.com.

Featurebase has no downsides for us so far. Review collected by and hosted on G2.com.

Featurebase is a great tool for helping Triyit's development team manage business requests and prioritise our workloads with visibility back to stakeholders. Review collected by and hosted on G2.com.

It could help us with prioritisation / exporting roadmaps (gant charts) and sprint setting in the dream scenario.

Once tickets get raised it would help us determine where, what how etc. Even assigned dev hours and operator capacity so we can see when we're at max etc. Review collected by and hosted on G2.com.

Featurebase is incredibly simple to use and includes a ton of features you'd normally need several SaaS products to get. They are also shipping like crazy, so there are new features all the time. The team is also super responsive whenever you reach out to them. Review collected by and hosted on G2.com.

Overall, the platform is quite decent and well rounded. The main downside would be that quite a lot of features are gated behind higher plans. Make sure you know whether or not the features you care about will be available to you. Review collected by and hosted on G2.com.

Featurebase finally gives us a single place for customer conversations and product feedback instead of juggling a bunch of tools.

A few highlights for us:

- Feedback boards and voting give us a clear signal on what to build next instead of guessing

- Public roadmap + changelog lets us show progress and close the loop with customers

- The UI is clean and fast, so the team actually enjoys using it day-to-day

- Setup was super easy and the migration of existing feedback was smoother than I expected Review collected by and hosted on G2.com.

Nothing major, but a few things that I'd love:

- more granular roles around the help center (specifically for document writers)

-status page (so we can keep everything together) Review collected by and hosted on G2.com.

We're managing our Help Center in Featurebase. The built-in support for multiple languages from one single knowledge base is very helpful. The interface feels intuitive and is easy-to-use. The API enabled us to transfer our old articles and links in to Featurebase easily and implement the changelog into our products. Review collected by and hosted on G2.com.

The lack of possibilities to customize the Help Center, and it's content. Review collected by and hosted on G2.com.

A solid all-in-one choice for product teams and there is decent pace on new updates. It is not fully there yet, but it is a no-brainer for teams who are looking to manage everything related to product support in one place – we use most of the features daily and have little to no problems. Their support team is helpful and responds well to even the most complicated questions. It is also very easy to get started, we were able to implement and integrate it with most of our tech stack quickly. Review collected by and hosted on G2.com.

Some things are still rough around the edges, although I do see the Featurebase team working fast to fix issues and ship out new features. The lack of a mobile app is the biggest downside right now. Review collected by and hosted on G2.com.

That it just works!

It's super intuitive, fast, easy to integrate and most importantly is that my users are using it to add valuable feedback to us. Review collected by and hosted on G2.com.

The pricing is a bit steep initially but Markus was kind enough to provide an initial discount to us. Review collected by and hosted on G2.com.

I love being able to manage all my help docs, feature requests, and the changelog in one place. It keeps everything organized and easy to find. Review collected by and hosted on G2.com.

Nothing I don't like about Featurebase so far. Review collected by and hosted on G2.com.

The combination of the Feedback board with the Help Center and Support module.

It has been a huge advantage for us combining that all into one platform for our Success Team. Review collected by and hosted on G2.com.

Not a dislike, just a missing feature that we were using with a prior company and that's onboarding flows and automations. Review collected by and hosted on G2.com.