Covetrus Pulse Reviews & Product Details

The write back for the pharmacy and integrated labs. It helps eliminate errors from transcribing and saves time. I like the fact that I can move multiple billing items at once. The time clock is super helpful it has helped stop my staff from forgetting to clock in and out for their shift. As a manager I fond the reports very clean and easy to read. They are simple to run. This system has sped up my efficiency as I am not having to use multiple different software's to rack inventory, employee time cards, controls ect. Review collected by and hosted on G2.com.

Sometime tech support doesn't listen very well when you are having an issue that needs to be addressed. The last update really messed up the labs process. It doesn't transfer the breed over to the requisition forms. Also it makes you use hotkeys to move into a clear field to be able to type comments instead of being able to click on the clear field with the cursor. Review collected by and hosted on G2.com.

Coming from Cornerstone it has been nice to have a cloud based program. The ease of pulling up clients and quick invoicing/invoicing in general has also been well received. It is also appreciated by the front desk the ease of changing and or correcting payments. Cornerstone was very unforgiving if you made a financial error, so being able to quickly and easily fix this has made the front desk breathe a sigh of relief. Review collected by and hosted on G2.com.

The PDF generating can be annoying. It would be nice if the forms just printed instead of saving to your HD. The boarding platform is an absolute nightmare. I'm having to make sure I set the appointments at 7am and leaving at 12am and even then it will get confusing if you have two pets boarding together. We tried the hotel style but it was still overcharging clients. I have an XL Run that we charge $117 for up to 4 pets, however unlike CStone there is no way for the sytem to recognize it and wants to charge each pet an additional cost. It would also be nice to be able to send forms {grooming/boarding/bath) to the client and have them be able to send it back you and then save to the system. We are still having to scan in all the printed out forms. I know you can email the form but unless you have certain programs downloaded you can't edit, and even then I did not find it user friendly. It is also not the most user friendly manually entering in previous vaccine history. We still utilize travel sheets, so we are having to generate those still from Cornerstone. Also, having to created multiple reports during the day to check and balance should be easier. With CStone we could check without having to go in and create report after report.

Edit to add: There are far too many steps with checking out. If a patient is checked in and you check them out you still have to manually check them out on the screen from each individual check-in (we will have them on a groom/tech or dr schedule separately). Review collected by and hosted on G2.com.

It's intuitive. Clicking on highlighted tabs brings you to where you expect to go Review collected by and hosted on G2.com.

Where do I start? I'm a mobile practice owner. Much of what I do is wireless, on a tablet or phone. Trying to connect or beginning disconnected is a major problem. The drop down menus don't work well when you're trying to scroll on the phone or tablet. The new patient pop out is very annoying. I preferred when the patient's vitals were below the client information. I don't need to see reminder information every time I scroll or change screens. Trying to see downloads from the patient files on mobile devices is also difficult since the "upgrade". I keep getting a different patient file and have to go to downloads to get the correct file. Which means that I have to download a file multiple times to view it!

Also when there are multiple patients scrolling through each physical exam is tedious and time consuming. I'd like to be able to see a pe form that is on a single page. It's difficult to do even 1 exam form when every time I mark something abnormal the screen jumps back to the beginning of the form and I have to scroll again.

Stripe needs to be able to be used more easily with wifi so that payments are easier to be made. I can't use stripe because it's not wireless or wifi adaptable. This means that all the credit cards are put in as checks. Review collected by and hosted on G2.com.

I like that it's very customizable. There are a bunch of ways that you can curate things to make it how you want it. Review collected by and hosted on G2.com.

It crashes sometimes which can be frustrating. Review collected by and hosted on G2.com.

Ease of use and multiple methods to create medical records and history. Lab interface flexibility and ease of uploading file add ons Review collected by and hosted on G2.com.

CONSTANT UPDATES and changes to layout. New isnt always better. Review collected by and hosted on G2.com.

Hyperlinks within the program to take you directly to the patient record, can pull up the cloud based software anywhere for convenience, the list a long! Review collected by and hosted on G2.com.

It does NOT link with our in-house IDEXX imaging, which is frustrating - since it connects SO well with our in-house and reference IDEXX labs. Review collected by and hosted on G2.com.

I like that it is cloud based. The interface is for the most part user friendly. Review collected by and hosted on G2.com.

There are a lot of glitches and outtages. Can be very slow. Review collected by and hosted on G2.com.

I liked the complete problem list easily accessible when MR opened. However, this has been changed and the current format is unhelpful. Review collected by and hosted on G2.com.

Repeatedly have days where system is not functional. Updates do not appear to be industry tested. Valuable information is changed into non-functional locations. I have been trying to leave Covetrus Pulse for 5 months and still do not have the data delivered to my new software company. This is a very shady way to make me continue to pay for Pulse, even though we have not used it for 5 months. Review collected by and hosted on G2.com.

Can use it anywhere I'm at, Use at home or in office. Review collected by and hosted on G2.com.

When Internet is down we have no way to get into patient records Review collected by and hosted on G2.com.

Pulse has made our workflow much more efficient. It has improved the appointment flow, inter-office communication and allowed the team more time to focus on patient care. It was a huge help in our transition to a paperless practice. Review collected by and hosted on G2.com.

Some of the functions of Pulse have made invoicing difficult due to not being as robust as our previous PIMS in functionality (ex. Rounding up fees and not changing the mark-up, boarding charges being linked to inventory). Pulse allows offices to input requests for new functions and are constantly updating which helps! Review collected by and hosted on G2.com.