Coming from Cornerstone it has been nice to have a cloud based program. The ease of pulling up clients and quick invoicing/invoicing in general has also been well received. It is also appreciated by the front desk the ease of changing and or correcting payments. Cornerstone was very unforgiving if you made a financial error, so being able to quickly and easily fix this has made the front desk breathe a sigh of relief. Review collected by and hosted on G2.com.
The PDF generating can be annoying. It would be nice if the forms just printed instead of saving to your HD. The boarding platform is an absolute nightmare. I'm having to make sure I set the appointments at 7am and leaving at 12am and even then it will get confusing if you have two pets boarding together. We tried the hotel style but it was still overcharging clients. I have an XL Run that we charge $117 for up to 4 pets, however unlike CStone there is no way for the sytem to recognize it and wants to charge each pet an additional cost. It would also be nice to be able to send forms {grooming/boarding/bath) to the client and have them be able to send it back you and then save to the system. We are still having to scan in all the printed out forms. I know you can email the form but unless you have certain programs downloaded you can't edit, and even then I did not find it user friendly. It is also not the most user friendly manually entering in previous vaccine history. We still utilize travel sheets, so we are having to generate those still from Cornerstone. Also, having to created multiple reports during the day to check and balance should be easier. With CStone we could check without having to go in and create report after report.
Edit to add: There are far too many steps with checking out. If a patient is checked in and you check them out you still have to manually check them out on the screen from each individual check-in (we will have them on a groom/tech or dr schedule separately). Review collected by and hosted on G2.com.
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