Covetrus Pulse Reviews & Product Details

This program provides the user with so many options which really allows you to tailor the system to work the way you want. It is awesome to have a ton of options but sometimes it does become overwhelming and it’s hard to find an option you found before because there is too much. Also I find the options don’t go and do what you ask them to 100% of the time. In those instances, if you have the time, they offer constant live chat help to walk you through how to get done what you need. Or you can call. Review collected by and hosted on G2.com.

The program is geared towards general practice (which most are) but being a specialist it has taken more work to mold it to the speciality practice setting.

ESTIMATES AND BILLING. I find these are so important but the set up is so tedious and scattered and it doesn't have to be. Each group of items is split up. So procedures in one place, inventory in another, laboratory in another...why? I want my estimate and bill to be in the order in which each thing was or will be performed and when everything is split into all different categories this is impossible. It also makes it so hard to tell if you left something out. I have to make all the packages ahead of time and it takes me hours because it so had to visualize if you forgot something. At least if I do it ahead it more likely I got most of the charged in there. Trying to reinvent something that was perfectly fine the way it was before is not necessary. Just put all the charges and estimate line items all together. It will save time, record space and people's sanity! Review collected by and hosted on G2.com.

There were almost no issues in integrating and implementing this software at our facility. Almost all client/patient data transferred without issues, however we do not use wellness plans. I love the unlimited numbers of employees that can be entered into Pulse. This is very helpful in an educational facility, as we use a "Learning" site version for the students to access and with which to practice. We can set the IP features to allow them to access the Learning Site from home, while our separate Clinic Site is limited to on-campus access for students (however veterinarians and instructors can be set to access this from any location). Students use this software frequently throughout the practical portion of this program. The Staff Training is fantastic and comprehensive. Although we don't solely use this for students, as it is necessary to specify what our clinic's invoicing and medical record policies are, it is very useful as a starting point for folks being first introduced to the program. Overall this is a very intuitive and easy to learn program for end-users and staff. If unsure of how to accomplish a front-end task, there are very helpful features to guide you. If the online guides are unable to answer your questions, the customer support is responsive and quick to assist. Review collected by and hosted on G2.com.

On the downside, some aspects on the back-end of Covetrus Pulse are frustrating. I wish that the "include inactive" in search functions was either NOT checked on as default, OR the could turn off this default feature. Also at this time we are having difficulty with procedure codes (items we want visible) vs. inventory codes (items we do not want to be visible/selected, but to still be incorporated so we can utilize the software for inventory purposes). This may just be a misunderstanding on our end, but at times things can feel a bit opaque. Review collected by and hosted on G2.com.

Pulse is much more user friendly than many of the other software packages I have used. Review collected by and hosted on G2.com.

The migration process from our old software to Pulse was very challenging to the point that we almost stopped it mid-way and went back to the old software. Review collected by and hosted on G2.com.

Very easy to navigate and the are multiple avenues to access patient records. Review collected by and hosted on G2.com.

The repetitive steps in checking the boxes on an exam for normal systems. Review collected by and hosted on G2.com.

It is nice how Covetrus Pulse links lab results and those results can be viewed stallside. Review collected by and hosted on G2.com.

The appointments page is tough to maneuver. The preview bubble overpowers the appointments so it's not easy to move appointments forward or back within the day/week. Also, the process from start to finish with billing a patient is not straightforward and we go round in circles. Review collected by and hosted on G2.com.

I love Covetrus Pulse because of how easy it is to use and navigate. I have little to no problems in teaching my staff to use it, no matter what age they may be. I have always been able to use the help center with any complications and had an answer to my question in a matter of minutes. I love how many things we are able to integrate with Pulse. Review collected by and hosted on G2.com.

There are not too many things that I dislike about Pulse. It is easy to use and usually has all of the things that I need to succeed in Practice on the daily. I would highly recommend. Review collected by and hosted on G2.com.

It is very intuitive. It is very user friendly. Review collected by and hosted on G2.com.

The bugs! I also miss the old whiteboard function Review collected by and hosted on G2.com.

I like that Pulse is "live" and the ease of inputting client and patient information and getting a "real time" picture of the information that is put in. There is far less clicking buttons and changing screens then other PIMS software, and medical records and data are easy to read and view in one place. Review collected by and hosted on G2.com.

I do not like the "packages" and the way they are set up. Invoicing and reports are also an area of confinement we have seen at our hospital. I would like to see improvements around reporting and in creating documents that have more freedom besides what is coded into them. Review collected by and hosted on G2.com.

Covetrus is easy to use. Customer support is very helpful. Review collected by and hosted on G2.com.

I think the biggest issue we have with Covetrus that it can be slow at times. Review collected by and hosted on G2.com.

Cloud based and easily accessible. User friendly and easy to learn, tutorial videos and help icon. Chat for help is also useful. Responsive somewhat to update requests. Review collected by and hosted on G2.com.

Very glitchy - searching a patient does not always bring up their name, so have to use extra time to search by client last name instead. The reminder system is full of glitches. The dates don't always all change when you try to update reminders. Some other things are tedious as well like having to do several clicks to update a patient. Review collected by and hosted on G2.com.