Covetrus Pulse Reviews & Product Details

There is honestly not much I like about Pulse. It requires far too many clicks to complete even simple tasks, which slows down daily workflow and creates unnecessary frustration for the team. The inventory system does not track accurately, making it difficult to rely on counts and manage ordering effectively. The software also downloads an excessive amount of data onto individual computers, which impacts performance. When we need something added or updated in Pulse, the process feels overly complicated and time-consuming, requiring multiple steps and follow-ups. Additionally, the reporting feature is not user-friendly—reports are difficult to navigate, and you cannot pull all the necessary data in one comprehensive report, which makes analyzing performance and making informed decisions more challenging than it should be. Review collected by and hosted on G2.com.

I strongly dislike everything about Pulse. The system is inefficient, cumbersome, and frustrating to use on a daily basis. On top of the ongoing functionality issues, the price has increased, which makes it even harder to justify given the challenges we experience. I am also disappointed that it is associated with Covetrus, as that connection has not added value to our experience. Overall, it has not met our expectations operationally or financially. Review collected by and hosted on G2.com.

The support thats available when having any issues or trouble. The ease of flow as far as record keeping and reminders and vaccine history. Compared to what system we came from using, Pulse is so much easier and user friendly. Review collected by and hosted on G2.com.

Small thing is that I don't like that you can't delete breeds for a species if its duplicated from info pull from old system. Also I don't like that when changes are made to a client or patient account there is no trail to know what user made the changes. Review collected by and hosted on G2.com.

Highly customizable and easy to make documents that are client friendly Review collected by and hosted on G2.com.

Pay for services that are not applicable. Example- fully mobile service that does not use an in-patient care system is still charged for it Review collected by and hosted on G2.com.

I find the program really user friendly. I like that it is really customizable to what I want in most areas. It has been a great switch. Review collected by and hosted on G2.com.

Its a positive and a negative, but because there are multiple ways to do the same thing, sometimes it creates confusion within our staff but I am glad to have the options regardless. Review collected by and hosted on G2.com.

It’s constantly evolving, with new tools and features being developed on a regular basis. Review collected by and hosted on G2.com.

It is not great at tracking inventory, or integrating with outside inventory tools Review collected by and hosted on G2.com.

I really like the convenience of having cloud-based software with Covetrus Pulse, as it makes everything related to daily practice management easily accessible and allows for personalization. Review collected by and hosted on G2.com.

The software is a bit click-heavy and the available communications platform is not the best. It would be great to offer ISP phone integration to go along with SMS and emailing. The initial setup was fairly seamless but it did not allow for a way to manage duplicate client files among our 3 practices. We have had to merge them manually over the past 2 years and still are doing so. Review collected by and hosted on G2.com.

The write back for the pharmacy and integrated labs. It helps eliminate errors from transcribing and saves time. I like the fact that I can move multiple billing items at once. The time clock is super helpful it has helped stop my staff from forgetting to clock in and out for their shift. As a manager I find the reports very clean and easy to read. They are simple to run. This system has sped up my efficiency as I am not having to use multiple different software's to track inventory, employee time cards, controls etc. Review collected by and hosted on G2.com.

Sometimes tech support doesn't listen very well when you are having an issue that needs to be addressed. The last update really messed up the labs process. It doesn't transfer the breed over to the requisition forms. Also, it makes you use hotkeys to move into a clear field to be able to type comments instead of being able to click on the clear field with the cursor. Review collected by and hosted on G2.com.

We are able to link all of our clinics so that our clients list is the same at all locations. Having a place to look up issues and problems. Nice layout. Review collected by and hosted on G2.com.

Not integrated with suppliers. But it's in the works! Support not available 24/7 ss an emergency clinic that would be ideal. Not able to edit estimates as we want. Very click-y. Not as user friendly. Not customizable. Doesn't have a lot of features we had on multiple other systems we've used. Even our daypractices don't love it. Lots of things. Review collected by and hosted on G2.com.

Coming from Cornerstone it has been nice to have a cloud based program. The ease of pulling up clients and quick invoicing/invoicing in general has also been well received. It is also appreciated by the front desk the ease of changing and or correcting payments. Cornerstone was very unforgiving if you made a financial error, so being able to quickly and easily fix this has made the front desk breathe a sigh of relief. Review collected by and hosted on G2.com.

The PDF generating can be annoying. It would be nice if the forms just printed instead of saving to your HD. The boarding platform is an absolute nightmare. I'm having to make sure I set the appointments at 7am and leaving at 12am and even then it will get confusing if you have two pets boarding together. We tried the hotel style but it was still overcharging clients. I have an XL Run that we charge $117 for up to 4 pets, however unlike CStone there is no way for the system to recognize it and wants to charge each pet an additional cost. It would also be nice to be able to send forms {grooming/boarding/bath) to the client and have them be able to send it back you and then save to the system. We are still having to scan in all the printed out forms. I know you can email the form but unless you have certain programs downloaded you can't edit, and even then I did not find it user friendly. It is also not the most user friendly manually entering in previous vaccine history. We still utilize travel sheets, so we are having to generate those still from Cornerstone. Also, having to created multiple reports during the day to check and balance should be easier. With CStone we could check without having to go in and create report after report. Edit to add: There are far too many steps with checking out. If a patient is checked in and you check them out you still have to manually check them out on the screen from each individual check-in (we will have them on a groom/tech or dr schedule separately). Review collected by and hosted on G2.com.

Ease of use, new ai features, Google maps Review collected by and hosted on G2.com.

Hard time logging in, have to Google evet login because the links to sign in don't work. Loading time between screens can take a while. Vrxpro often doesn't work Review collected by and hosted on G2.com.