Covetrus Pulse Reviews & Product Details

I do like having someone to chat with when there are errors. However, it would be nice if they were available a little later (but that's a West Coast problem).

I do think it's easy to navigate, and part of me likes that you can do things in different ways. Review collected by and hosted on G2.com.

I'll just give you my bullet points (but I have a whole document):

1. Load time for pages - worse with larger charts

- Log in also takes a bit, would prefer the PIN system like we had previously

2. Anesthesia form

- enter volume (ml) given in the premed but dosage (mg/kg) in the extra medications at the bottom

- difficult to read at times

- does not send to clinics nicely

- inventory items can be entered in under "drugs" (i.e. toothpaste could be entered under the premedications)

3. Inventory changes/glitches

- Have had multiple drugs (mainly controlled drugs) change the amount to 1.0000000000007 ml (there's no way we're charging for that small of an amount). If it's doing it with these, I wonder what else it's messing up on

- vaccines seem to be off constantly (rarely able to find mistakes)

4. Task Board - we liked the old one. There are a few things that we like about the new one (mass completion, adjusting who it's assigned to).

- Prefer to have a priority system. We used to highlight the tasks to show their level of priority, but the highlight does not show on new task board.

5. Canceled appointments - we have to jump through so many hoops to confirm an appt is canceled, otherwise the owner gets reminders for the appointment (may be more Rapport, but I don't think so)

6. Images used to load in chart and not download every time

7. Recurring appointments default to Sunday, even if you create the appointment on another day.

I have a lot more, but you get the gist. Review collected by and hosted on G2.com.

Very user friendly. Very aesthetic. Very very very very modern compared to all the other veterinary softwares. This is the biggest thing. All the other softwares like AviMark and Cornerstone look like we were built with a rock and some sticks. Review collected by and hosted on G2.com.

Put the 'Print Patient Label' back where it was so I don't have to extend the options every time I wanna print it. Y'all cloud / connection needs to figure it out sometimes CAUSE WHY IS IT ALWAYS 'We're experiencing some issues' HUHHHHH? Review collected by and hosted on G2.com.

Pulse is very user friendly and easy to learn. Review collected by and hosted on G2.com.

I wish the formatting and ease of use for the client communication campaigns were better. Review collected by and hosted on G2.com.

Can use from any location with internet access. Ease of loading images from email and attaching emails, sending records. Ease of text/email to clients (good client communication options). Invoicing relatively easy, unless you have to search for something (e.g. search for "exam" and it brings up EVERYTHING with the word "exam" including exam gloves. Review collected by and hosted on G2.com.

Difficult to find things in medical record after conversion, especially previous medications (Control F helps, but not always). Reports that were supposed to be easy are NOT intuitive to get what you need (no easier than AviMark was, but when you get report at least appears more accurate). Times out when you are working in a report or task. There are tricks to make sure you don't lose your information. Log in and provider selection boxes don't scroll with you (minor dumb irritation). Days the program gets slow, is not responding, incomplete loading of pages (refresh is your friend, but irritating when you have to do it multiple times). We monitor our internet connection and it has been fine, so not due to that. Both major releases in past year (task list and exam reports) had to be rolled back within 2 days to fix issues. These should be addressed in non-production environment (but could be due to Azure being the cloud services provider as cloud geeks I know say Azure is a difficult environment to program in). Exam report printout takes up too many pages, space could be used much more effectively. Overall "glitchiness" of program gets very frustrating and slows down flow of appointments. 1st recommendation from support with any issue is "clear cache and cookies", which we now do every night before shutdown and still having issues. Some forms printout different than shows on screen of Pulse's word processor. You cannot easily convert a word document into Pulse's word processor (have to start from scratch). Review collected by and hosted on G2.com.

UPDATE: Recently, I have had our rep reach out as well as a few from other departments that were incredibly helpful. They began introducing the integration options they have recently begun, including Pharmacy and Compounding. The new features are pretty exciting for whomever wants to reach the goal of streamlining and ease. I'm looking forward to really utilizing these new features/integrations. Pulse is still an overwhelming beast BUT I might be a little more forgiving as we move forward!

Almost a double edged sword. The things I like are also many of the things I don't like.

*** Evet/Pulse makes it easy to navigate from one animal to another on the same account.

*** I am all about settings and having the ability to modify, personalize, etc at anytime. Evet, overall, allows this.

*** From an HR perspective, adding employees and allowing or NOT allowing access is easy.

*** Their Chat customer Service is great! Hardly ever any waiting and so far, they have all been knowledgeable, answering my questions or solving my problems very quickly.

*** It also integrates with Idexx really well. It makes it easy to send lab requisitions and to receive results. Review collected by and hosted on G2.com.

Well. Payment integration is an absolute joke. The main merchant, World Pay, is expensive and not a first choice at all. Gravity was the original prior to Covestrus, then the announcement of no longer using Gravity made many jump into action to find a new merchant only for Covetrus to say Just Kidding and keep Gravity. Too late for many who had chosen another merchant. At this point it's a total messy nightmare and in the end, we have to deal with "Old" Gravity, "New" Gravity, Clover and the middle man - Animal Care Technologies.

*** Not very user friendly and definitely not easy to navigate. I love learning new software/programs, etc but after 4 months, I still don't know where to go when I need something particular. A ton of areas to navigate to but that is actually what makes it unpleasant. Too extensive and links you think would take you one place, end up taking you to another. When on a call and someone needs a quick answer, that isn't always how it goes.

*** Back to payments, the inability to modify an invoice after payment can be a total nightmare. Sometimes I can make necessary changes and other times not so much. Regardless of permissions. When my numbers aren't matching because of an incorrect entry, I should have the ability to change as I see fit.

*** Reports. How in the holy heck do I go about putting together these reports when they don't make a whole lot of sense? I have to use the options given to create a report and although there are many options, each practice is different so being able to create a report that has what is needed no matter how random should be a given. THEN, when saving/printing a copy of a report, there is no way to set it up so that the important criteria you need is how it prints/saves. I need the excel sheet it imports to have very specific columns and the amount of time put into reformatting the spreadsheet is a waste of valuable time that could be put towards something more business beneficial. Review collected by and hosted on G2.com.

There are several ways to accomplish every task in the system so that each person can find their ideal workflow and become more efficient. I learn new ways of doing things constantly that make the program even easier to use than I ever imagined. Review collected by and hosted on G2.com.

The reporting system isn't great but we also haven't found any cloud based software with decent reporting compared to server based software I have used in the past. Review collected by and hosted on G2.com.

The interface is pretty simple for support staff to learn and navigate. The train your staff section works well. Review collected by and hosted on G2.com.

The reporting is hard to utilize, it doesn't offer the options to pull reports like other software. The inventory count seems to be off a lot. There is not a way to simplify medical records when sending to referral or other clinics. The advanced training is somewhat nonexistent, the support team is hit or miss when trying to figure out if something can be done. They roll new options and then those options do not work or crash. Or tell you to put things in as a feature request. Review collected by and hosted on G2.com.

We love the wellness plans and the fact that we can easily track items still owed from packages. Also, the Idexx integration is great as is the task list! Review collected by and hosted on G2.com.

We wish that we could include a package within a package (for example, add an anesthesia/sedation package to a surgery). Instead, you have to add each individual component and then hope the team remembers to remove everything not utilized! Review collected by and hosted on G2.com.

That it is cloud-based, so no server is required Review collected by and hosted on G2.com.

The amount of error messages - but they do seem to resolve quickly Review collected by and hosted on G2.com.

I like how the schedule looks and the ease of making an appointment. I also like the task feature which allows the techs and receptionist let the doctors know what needs to be done. Lastly I like that we can record client communications in their record. Their customer service people are really wonderful and helpful! Review collected by and hosted on G2.com.

I dislike the prescription labels as the instructions print pretty small on them especially for multi line instructions. It can also be hard at times to find stuff since there are so many categories. I feel like we were never properly trained and there's always new things to discover on our own. Review collected by and hosted on G2.com.