Covetrus Pulse Reviews & Product Details

I like the user friendly aspects of Covestrus Pulse. It is easy to navigate. Review collected by and hosted on G2.com.

Often times the website glitches and is down for a while, during this time we cannot access our online database or check people out. This is one of our biggest concerns with Pulse. Review collected by and hosted on G2.com.

I appreciate the layout and most of my team particularly like being able to search patients without using full names. The customer support is amazing and they do get back to you immediately when you have a question. I used the live chat almost every day for a while when we first got started. Review collected by and hosted on G2.com.

Our integration coming from Vetter was not the easiest process in the world. Truthfully, we are still working through various issues that came up during the integration and it unfortunately does not seem like anything EVet?Pulse can solve. Reminders were saved incorrectly, patient accounts were duplicated, previous exams were stored under "Treatments" rather than under "exams", names of attached documents were erased in some accounts so that you don't know what a doc is until you open it. I do wish that EVet had been more transparent about their inability to smoothly integrate from Vetter but we have learned to work with it. Review collected by and hosted on G2.com.

Coming from a paper record system, there are benefits to a paperless system! All patient info is in one place. We have had struggles due to lack of training from the start. I have found the system to be fairly easy to navigate even without formal training. Review collected by and hosted on G2.com.

The system does not have a tracking system to detect changes to accounting or medical record history. Also, any medications that are prepared for clients to pick up, show up as balances due even though the medications are still in our possession. Sending statements has been a nightmare due to this step of having to determine if there is an actual balance or if there are meds waiting to be picked up. Review collected by and hosted on G2.com.

I have enjoyed the adaptability that Pulse has given us to make it our own. It has made it easier for our older user to use. Review collected by and hosted on G2.com.

There are a couple things that aren't as flexible as I would like. I wish I could have a soap form with a chart as opposed to a list. Review collected by and hosted on G2.com.

Ability to text, email from Pulse. Ease for emailing records. Like the confirmation of appointment feature. Customer service does a good job. Review collected by and hosted on G2.com.

No overtime calculations in Time Clock!!!!! Can't attach pdf when emailing records. Can't lock a day when scheduling, makes set up more time consuming. Can't schedule more than one appointment when patient selected. Hard to correct mistakes in lab orders. Time consuming to correct invoicing mistakes. Reports features are hard to customize, often leave out client ID. It's a growing process to learn the software. My expectations were different than what was delivered in features. My job has become more time consuming with this new software. Review collected by and hosted on G2.com.

I like that it is a cloud-based software, so we can access it anywhere without needing a server. It's user friendly and support is always helpful. Review collected by and hosted on G2.com.

There is not a way to create a package within a package. When invoicing inventory, we can't confirm which lot it is pulling. The report options are not the most user-friendly or provide specific info that I need. It's impossible to get an accurate number of new clients. Review collected by and hosted on G2.com.

Honestly, the training from their service team (our trainer has been Teneisha) has been, hands down, the best part. She is thorough, patient, and will go over things as often as needed for understanding. She's been very hands on and great with updates and what the next steps are. Can't recommend her enough! Review collected by and hosted on G2.com.

It can be a little confusing setting up forms and templates, but isn't terrible - just time consuming. We're switching from ImproMed, which is archaic, so anything is easier than using that. Review collected by and hosted on G2.com.

I find it's easy to use. I know in the practice I work in I think I'm the minority, but honestly, DVMAX that we used before had way too many steps for each task. 19 steps just to check someone in. That is ridiculous. Pulse is so easy. Most things I find are self-explanatory after playing around. Review collected by and hosted on G2.com.

I find the appointments are not clear. Hard to read without hovering over. Prefer larger blocks. I don't like the task board. There needs to be a way for doctors to just see messages, approvals, scripts in one column than have it jumbled in with automatic call back reminders. I feel that clogs up the task board too much. We also divide the tasks up so that each doctor has an almost even amount of tasks. Now we don't know. There's no easy way to see how much each has. We have to click on each name individually. Not efficient. Being a receptionist, I leave tasks all day. I don't like how quickly it locks and I have to constantly type in the password all day long. I waste so much time on that. Also...our vaccination records did not merge!!! This is a HUGE part of my day printing and emailing them and it's so frustrating I have to go into the old system, print, and then log in to Pulse. Wastes too much time. Review collected by and hosted on G2.com.

It is extremely simple to use it. Anyone can learn in less than a week how to navigate it. All the patient and clients information has an easy access button. Customer support is amazing, the team will help you at any time. Review collected by and hosted on G2.com.

Sometimes it could be a little bit slow, but it's not something that happens very often. Overall is amazing Review collected by and hosted on G2.com.

It is a really easy program to get used to and great for training new employees. Very responsive to possible recommended updates from users. The live support has generally been extremely helpful and knowledgeable. Review collected by and hosted on G2.com.

Still working out some kinks with integrations. Implementation process could use some refining. Review collected by and hosted on G2.com.