[ EV Reach Reviews ](https://www.g2.com/products/ev-reach/reviews) [ EV Reach Reviews ](https://www.g2.com/products/ev-reach/reviews) # EV Reach Features ##### ## Analysis (1) Threat Detection Collects and curates data insight about the performance and health of a company's system. Show More ##### ## Platform (12) Unified Communications Platform Facilitates communication between users and administrators. Remote Access Allows end users to remotely access to company's IT database. ITIL Policy Compliance Helps organizations establish, implement, and adhere to ITIL regulation. Asset Tracking Tracks IT assets and financial data. IT Asset Management Managing inventories and tracking changes to hardware and software configurations Activity Tracking Track and document all activities across devices, networks, and other systems Cross-Platform Access Allows remote usage and access across a range of operating systems and device types Mobile Device Access Allows remote desktop administrators access to connected mobile devices Applications Management Centrally manages, configures, and oversees applications on employee devices Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Multiple Monitor Access Access multiple screens from one centralized location Show More ##### ## Security (23) Endpoint Protection Allows the IT team to oversee all possible endpoints in a single source of reference. Patch Management Automates the updating of security measures on enterprise devices. Service Management Utilizes data to proactively identify and prioritize IT issues. Workflow Management Creates new or streamlines existing workflows to better handle IT support tickets and service. Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Task Management Create, manage and track all task activities and progression License Management Track and organize the number of licenses available to the organization Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Incident Management Manage and track all disruptions and incidents Remote Wipe Enable the remote locking down and encryption of employee devices Device Management Unifies endpoint management of employee devices Device Enrollment Registers employee-owned or company-distributed devices for IT access Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications File Management Create, save, and store files Meeting Management Manage the process of planning and scheduling meetings, including agenda creation Print Management Helps control, track and monitor printing processes User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Data Encryption Implements encryption standards to secure data both in transit and at rest. Compliance Provides compliance to multiple industry standards like HIPAA and GDPR. Show More ##### ## Administration (16) Usage Information Offers visibility into employee device activity Active Directory Integration Integrates with Active Directory Diagnostics Provides administrators with performance information to Session Recording Provides the ability to record remote access and support sessions Session Transfer Allows remote access and support sessions to be transferred between users Unattended Access Allows administrators access to devices, regardless of end-user's presence File Sharing Allows remote users to share files with other remote users Screen Sharing Digitally share screen view with others File Transfer Move files across different systems or networks Third-Party Integrations Set up connections to third-party platforms to improve business processes Screen Sharing Provides screen sharing options to allow access to view or control real-time activities. File Sharing Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. Session Recording Provides the ability to record remote access and support sessions. Unattended Remote Access Provides remote access to computers at any time, without an end-user present. Multi - Session Handling Provides multiple technician support simultaneously. Multi-Monitor Support Allows users to switch between multiple end users’ monitors with a single click. Show More ##### ## Maintenance (2) Remote Reboot Remotely wake, restart, and install applications on sleeping devices. Remote Printing Print files from remote computer onto the local printer, without having to transfer the file between computers. Show More ##### ## Communication (4) Text Chat Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. VoIP Provides voice over IP calling solutions. Video Conference Call Provides pre-session or in-session video call options to resolve issues. Screen Annotations Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. Show More ##### ## Device Support (4) Mobile Device Access Allows mobile device access to provide support or connect to your computer from anywhere. Multi-Platform Support Provides support across iOS, Mac, Android, PC and other devices. Cross-Platform Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. Video Support Supports various video file formats Show More ##### ## Performance (1) Reporting Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. Show More ##### ## Agentic AI - Enterprise IT Management (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Additional Functionality (94) Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Chat/Messaging Communicate using direct chat or messages within the system Whiteboard Allows multiple users to simultaneously annotate on a digital whiteboard AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Two-Factor Authentication Extra layer of security that requires not only a password and username but also something specific to that user Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Secure Data Storage Securely stores data to prevent data loss or breaches Customizable Branding Add customized logos and colors to align with company branding Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Remote Printing Print remote documents from multiple devices Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Desktop Virtualization Creates virtual version of end user's desktop environment or operating system Access Controls/Permissions Define levels of authorization for access to specific files or systems Real-Time Monitoring Active monitoring of systems, applications, or networks Activity Tracking Track and document all activities across devices, networks, and other systems Remote Update/Installation Deploy updates or install new software remotely Event Logs A chronological record of actions or occurrences within a network, software, or process Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Secure Login At least a username and password is required to access the system Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Real-Time Data Receive data and information in real time Uptime Reporting Track the availability time for a designated network or website over a given period of time Live Chat Ability to chat online in real time Generative AI Use AI to generate content in the form of text, images, videos, etc. Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Authentication Verify the identity of users/devices to enable secure access Real-Time Chat Engage in direct, instant messaging with customers, users, etc. Diagnostics Tools Access system information, including hardware and software configuration, to perform diagnostics Summary Reports Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Multiple User Accounts Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Troubleshooting Take actions to troubleshoot issues for networks, devices, etc. Real-Time Updates Receive system updates as soon as any changes are made Audit Trail A record of all activities within the system, including user access, changes made, etc. Single Sign On Allow users to access multiple services after entering their login credentials once Security Tools Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Generative AI Use AI to generate content in the form of text, images, videos, etc. Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Event Logs A chronological record of actions or occurrences within a network, software, or process Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Data Import/Export Import and export data to and from software applications Personalization and Recommendation Generative AI models can create personalized recommendations for users based on their preferences and behavior. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users IT Reporting Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Access Controls/Permissions Define levels of authorization for access to specific files or systems Issue Auditing Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics API Application programming interface that allows for integration with other systems/databases Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Real-Time Monitoring Active monitoring of systems, applications, or networks Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access File Transfer Move files across different systems or networks Two-Factor Authentication Extra layer of security that requires not only a password and username but also something specific to that user Single Sign On Allow users to access multiple services after entering their login credentials once Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Summary Reports Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Chat/Messaging Communicate using direct chat or messages within the system Generative AI Use AI to generate content in the form of text, images, videos, etc. Session Transfer Transfer a support session to another team member Remote Update/Installation Deploy updates or install new software remotely Audit Trail A record of all activities within the system, including user access, changes made, etc. Customizable Branding Add customized logos and colors to align with company branding Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Real-Time Updates Receive system updates as soon as any changes are made Troubleshooting Take actions to troubleshoot issues for networks, devices, etc. Real-Time Monitoring Active monitoring of systems, applications, or networks Workflow Management Create, design and manage workflows for repetitive tasks Multiple User Accounts Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Surveys & Feedback Gauge satisfaction and receive information for improvement and success Activity Tracking Track and document all activities across devices, networks, and other systems Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information API Application programming interface that allows for integration with other systems/databases Support Ticket Management Allow customers/users to submit support queries and service requests Access Controls/Permissions Define levels of authorization for access to specific files or systems Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Customizable Reports Alter the layout and content of reports Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Video Conferencing Connect with meeting participants remotely over video Diagnostic Tools Access client's system information, including hardware and software configuration, to perform diagnostics Third-Party Integrations Set up connections to third-party platforms to improve business processes Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Show More ## 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