EV Reach Features
Analysis (1)
Threat Detection
Based on 97 EV Reach reviews. Collects and curates data insight about the performance and health of a company's system.
Platform (8)
Unified Communications Platform
Based on 109 EV Reach reviews. Facilitates communication between users and administrators.
Remote Access
Allows end users to remotely access to company's IT database. 171 reviewers of EV Reach have provided feedback on this feature.
ITIL Policy Compliance
Based on 113 EV Reach reviews. Helps organizations establish, implement, and adhere to ITIL regulation.
Asset Tracking
Based on 129 EV Reach reviews. Tracks IT assets and financial data.
Cross-Platform Access
As reported in 140 EV Reach reviews. Allows remote usage and access across a range of operating systems and device types
Mobile Device Access
Allows remote desktop administrators access to connected mobile devices This feature was mentioned in 107 EV Reach reviews.
Applications Management
Based on 166 EV Reach reviews. Centrally manages, configures, and oversees applications on employee devices
Remote Device Control
Allows administators to take control of a connected endpoint device 193 reviewers of EV Reach have provided feedback on this feature.
Security (9)
Endpoint Protection
Based on 95 EV Reach reviews. Allows the IT team to oversee all possible endpoints in a single source of reference.
Patch Management
Based on 130 EV Reach reviews. Automates the updating of security measures on enterprise devices.
Service Management
Based on 130 EV Reach reviews. Utilizes data to proactively identify and prioritize IT issues.
Workflow Management
Creates new or streamlines existing workflows to better handle IT support tickets and service. This feature was mentioned in 116 EV Reach reviews.
Remote Wipe
Enable the remote locking down and encryption of employee devices 97 reviewers of EV Reach have provided feedback on this feature.
Device Management
As reported in 155 EV Reach reviews. Unifies endpoint management of employee devices
Device Enrollment
As reported in 130 EV Reach reviews. Registers employee-owned or company-distributed devices for IT access
Data Encryption
Implements encryption standards to secure data both in transit and at rest. This feature was mentioned in 104 EV Reach reviews.
Compliance
Provides compliance to multiple industry standards like HIPAA and GDPR. This feature was mentioned in 109 EV Reach reviews.
Administration (13)
Usage Information
Offers visibility into employee device activity This feature was mentioned in 189 EV Reach reviews.
Integrations
Allows for integration of support, chat, diagnostic or other IT management tools 166 reviewers of EV Reach have provided feedback on this feature.
Diagnostics
Based on 177 EV Reach reviews. Provides administrators with performance information to
Session Recording
Based on 133 EV Reach reviews. Provides the ability to record remote access and support sessions
Session Transfer
Based on 133 EV Reach reviews. Allows remote access and support sessions to be transferred between users
Unattended Access
Allows administrators access to devices, regardless of end-user's presence 168 reviewers of EV Reach have provided feedback on this feature.
File Sharing
Based on 161 EV Reach reviews. Allows remote users to share files with other remote users
Screen Sharing
As reported in 135 EV Reach reviews. Provides screen sharing options to allow access to view or control real-time activities.
File Sharing
Based on 131 EV Reach reviews. Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.
Session Recording
Based on 115 EV Reach reviews. Provides the ability to record remote access and support sessions.
Unattended Remote Access
Provides remote access to computers at any time, without an end-user present. This feature was mentioned in 129 EV Reach reviews.
Multi - Session Handling
As reported in 124 EV Reach reviews. Provides multiple technician support simultaneously.
Multi-Monitor Support
Allows users to switch between multiple end users’ monitors with a single click. This feature was mentioned in 132 EV Reach reviews.
Maintenance (2)
Remote Reboot
Remotely wake, restart, and install applications on sleeping devices. 132 reviewers of EV Reach have provided feedback on this feature.
Remote Printing
Based on 111 EV Reach reviews. Print files from remote computer onto the local printer, without having to transfer the file between computers.
Communication (4)
Text Chat
Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. This feature was mentioned in 128 EV Reach reviews.
VoIP
Provides voice over IP calling solutions. 100 reviewers of EV Reach have provided feedback on this feature.
Video Conference Call
Provides pre-session or in-session video call options to resolve issues. This feature was mentioned in 99 EV Reach reviews.
Screen Annotations
Based on 100 EV Reach reviews. Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better.
Device Support (3)
Mobile Device Access
Allows mobile device access to provide support or connect to your computer from anywhere. This feature was mentioned in 107 EV Reach reviews.
Multi-Platform Support
Provides support across iOS, Mac, Android, PC and other devices. 112 reviewers of EV Reach have provided feedback on this feature.
Cross-Platform
Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. This feature was mentioned in 112 EV Reach reviews.
Performance (1)
Reporting
Based on 125 EV Reach reviews. Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.
Agentic AI - Enterprise IT Management (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives






