# BeyondTrust Remote Support vs EV Reach Comparison
---
## AI Generated Summary
- **G2 reviewers report** that BeyondTrust Remote Support excels in user satisfaction, reflected in its higher overall ratings compared to EV Reach. Users appreciate its **feature-rich environment** and the ease of use, with one reviewer noting the product is "very easy to use and manage."
- **According to verified reviews** , BeyondTrust Remote Support offers superior support quality, with users highlighting the **helpful onboarding team** and excellent ongoing support. This contrasts with EV Reach, which, while functional, has received feedback indicating that its support could be improved.
- **Users say** that BeyondTrust Remote Support's screen recording feature is particularly beneficial for troubleshooting, allowing level 1 support to easily share video links with other support levels. In comparison, EV Reach's diagnostic capabilities are praised for running system-level fixes without disrupting user experience, but it lacks the same level of intuitive troubleshooting tools.
- **Reviewers mention** that BeyondTrust Remote Support's ease of setup is a significant advantage, with many users finding the onboarding process straightforward. EV Reach, while also manageable, has received slightly lower scores in this area, indicating that some users may face more challenges during initial implementation.
- **Users appreciate** EV Reach's unified endpoint management, which consolidates various support tools into a single console, enhancing workflow efficiency. However, BeyondTrust Remote Support's robust remote access features, such as **multi-session handling** and **unattended access** , are often highlighted as superior for complex support scenarios.
- **According to recent feedback** , both products have their strengths, but BeyondTrust Remote Support stands out for its comprehensive documentation and user-friendly interface, making it a preferred choice for organizations needing reliable remote support solutions. EV Reach, while effective, is noted for its focus on educational environments, which may limit its appeal to broader market segments.



| | BeyondTrust Remote Support | EV Reach | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 388 | 432 | 
| **Largest Market Segment** | Enterprise (48.2% of reviews) | Mid-Market (59.4% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### BeyondTrust Remote Support

Pros:
- Ease of Use (26 reviews)
- Remote Access (18 reviews)

Cons:
- Expensive (10 reviews)
- Pricing Issues (8 reviews)

### EV Reach

Pros:
- Ease of Use (47 reviews)
- Remote Control (32 reviews)

Cons:
- Remote Access Issues (17 reviews)
- Connection Issues (9 reviews)

---
## Ratings Comparison
| Rating | BeyondTrust Remote Support | EV Reach | 
|---|---|---|
  | **Meets Requirements** | 9.4 (343 reviews) | 9.0 (372 reviews) | 
  | **Ease of Use** | 9.2 (344 reviews) | 8.9 (377 reviews) | 
  | **Ease of Setup** | 8.7 (239 reviews) | 8.5 (318 reviews) | 
  | **Ease of Admin** | 9.0 (206 reviews) | 8.9 (302 reviews) | 
  | **Quality of Support** | 9.2 (319 reviews) | 8.9 (327 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (201 reviews) | 9.0 (285 reviews) | 
  | **Product Direction (% positive)** | 9.2 (337 reviews) | 9.0 (376 reviews) | 

---
## Pricing

### BeyondTrust Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### EV Reach

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.4/10 | 29 |
| **EV Reach** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | EV Reach | 
|---|---|---|
| **Policy, User, and Role Management** | 9.2 (26 reviews) | Not enough data | 
| **Approval Workflows** | 7.3 (22 reviews) | Not enough data | 
| **Automated Provisioning** | 8.0 (23 reviews) | Not enough data | 
| **Bulk Changes** | 7.8 (22 reviews) | Not enough data | 
| **Centralized Management** | 9.0 (24 reviews) | Not enough data | 
| **Self-Service Access Requests** | 7.3 (22 reviews) | Not enough data | 

#### Functionality

| Feature | BeyondTrust Remote Support | EV Reach | 
|---|---|---|
| **Multi-Factor Authentication** | 9.0 (25 reviews) | Not enough data | 
| **Single Sign-On** | 9.3 (25 reviews) | Not enough data | 
| **BYOD support** | 8.1 (22 reviews) | Not enough data | 
| **Password Vault** | 7.7 (22 reviews) | Not enough data | 
| **Centralized management** | 9.0 (24 reviews) | Not enough data | 
| **Role-based security** | 9.0 (26 reviews) | Not enough data | 
| **Live notifications** | 8.0 (23 reviews) | Not enough data | 
| **Live session recording & playback** | 8.4 (22 reviews) | Not enough data | 
| **Hide passwords** | 8.4 (22 reviews) | Not enough data | 
| **Temporary, time-limited privilege** | 8.0 (21 reviews) | Not enough data | 

#### Monitoring

| Feature | BeyondTrust Remote Support | EV Reach | 
|---|---|---|
| **Audit Logging** | 9.0 (25 reviews) | Not enough data | 
| **Activity Logging** | 9.0 (25 reviews) | Not enough data | 
| **Anomaly Detection** | 7.4 (20 reviews) | Not enough data | 

#### Reporting

| Feature | BeyondTrust Remote Support | EV Reach | 
|---|---|---|
| **Audit log** | 8.9 (23 reviews) | Not enough data | 
| **Reporting** | 9.1 (23 reviews) | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 9.9/10 | 7 |
| **EV Reach** | N/A | N/A |

#### ServiceNow Apps

| Feature | BeyondTrust Remote Support | EV Reach | 
|---|---|---|
| **ServiceNow Integration** | 10.0 (5 reviews) | Not enough data | 
| **Value** | 9.7 (6 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | BeyondTrust Remote Support | EV Reach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.7/10 | 142 |
| **EV Reach** | 8.1/10 | 146 |

#### Administration

| Feature | BeyondTrust Remote Support | EV Reach | 
|---|---|---|
| **Screen Sharing** | 9.5 (131 reviews) | 9.1 (138 reviews) | 
| **File Sharing** | 9.2 (128 reviews) | 8.4 (132 reviews) | 
| **Session Recording** | 9.0 (115 reviews) | 7.8 (115 reviews) | 
| **Unattended Remote Access** | 9.0 (116 reviews) | 8.8 (133 reviews) | 
| **Multi - Session Handling** | 9.0 (117 reviews) | 8.9 (124 reviews) | 
| **Multi-Monitor Support** | 9.0 (124 reviews) | 8.9 (133 reviews) | 

#### Maintenance

| Feature | BeyondTrust Remote Support | EV Reach | 
|---|---|---|
| **Remote Reboot** | 8.8 (113 reviews) | 8.9 (133 reviews) | 
| **Remote Printing** | 7.8 (87 reviews) | 7.9 (111 reviews) | 

#### Communication 

| Feature | BeyondTrust Remote Support | EV Reach | 
|---|---|---|
| **Text Chat** | 8.8 (118 reviews) | 8.2 (130 reviews) | 
| **VoIP** | 7.2 (83 reviews) | 6.5 (100 reviews) | 
| **Video Conference Call** | 7.3 (79 reviews) | 6.8 (99 reviews) | 
| **Screen Annotations** | 8.5 (97 reviews) | 7.4 (99 reviews) | 

#### Security

| Feature | BeyondTrust Remote Support | EV Reach | 
|---|---|---|
| **Data Encryption** | 9.1 (101 reviews) | 8.4 (103 reviews) | 
| **Compliance** | 9.1 (113 reviews) | 8.4 (108 reviews) | 

#### Device Support

| Feature | BeyondTrust Remote Support | EV Reach | 
|---|---|---|
| **Mobile Device Access** | 8.3 (96 reviews) | 7.4 (107 reviews) | 
| **Multi-Platform Support** | 8.9 (109 reviews) | 8.1 (112 reviews) | 
| **Cross-Platform** | 8.9 (108 reviews) | 7.9 (111 reviews) | 

#### Performance

| Feature | BeyondTrust Remote Support | EV Reach | 
|---|---|---|
| **Reporting** | 8.6 (107 reviews) | 8.4 (126 reviews) | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **EV Reach** | 7.5/10 | 188 |

#### Analysis

| Feature | BeyondTrust Remote Support | EV Reach | 
|---|---|---|
| **Threat Detection** | Not enough data | 6.6 (98 reviews) | 

#### Platform

| Feature | BeyondTrust Remote Support | EV Reach | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 7.4 (111 reviews) | 
| **Remote Access** | Not enough data | 9.0 (173 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 7.7 (114 reviews) | 
| **Asset Tracking** | Not enough data | 7.6 (130 reviews) | 
| **IT Knowledge Management** | Not enough data | Feature Not Available | 

#### Security

| Feature | BeyondTrust Remote Support | EV Reach | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 7.4 (96 reviews) | 
| **Patch Management** | Not enough data | 7.4 (131 reviews) | 
| **Disaster Recovery** | Not enough data | Feature Not Available | 
| **Service Management** | Not enough data | 8.3 (132 reviews) | 
| **Workflow Management** | Not enough data | 8.1 (117 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | BeyondTrust Remote Support | EV Reach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (6 reviews) | 
| **Decision Making** | Not enough data | 6.7 (6 reviews) | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.8/10 | 110 |
| **EV Reach** | 8.3/10 | 209 |

#### Administration

| Feature | BeyondTrust Remote Support | EV Reach | 
|---|---|---|
| **Usage Information** | 9.0 (93 reviews) | 8.8 (189 reviews) | 
| **Integrations** | 8.5 (85 reviews) | 8.4 (167 reviews) | 
| **Diagnostics** | 8.8 (92 reviews) | 8.5 (177 reviews) | 
| **Session Recording** | 9.0 (87 reviews) | 8.2 (133 reviews) | 
| **Session Transfer** | 9.1 (92 reviews) | 8.1 (133 reviews) | 
| **Unattended Access** | 8.8 (89 reviews) | 8.7 (169 reviews) | 
| **File Sharing** | 9.1 (99 reviews) | 8.6 (161 reviews) | 

#### Platform

| Feature | BeyondTrust Remote Support | EV Reach | 
|---|---|---|
| **Cross-Platform Access** | 9.0 (92 reviews) | 7.9 (140 reviews) | 
| **Mobile Device Access** | 8.1 (80 reviews) | 6.7 (107 reviews) | 
| **Applications Management** | 8.5 (83 reviews) | 8.4 (167 reviews) | 
| **Remote Device Control** | 9.3 (95 reviews) | 9.2 (194 reviews) | 

#### Security

| Feature | BeyondTrust Remote Support | EV Reach | 
|---|---|---|
| **Remote Wipe** | 8.6 (64 reviews) | 7.4 (97 reviews) | 
| **Device Management** | 8.7 (77 reviews) | 8.5 (155 reviews) | 
| **Device Enrollment** | 8.7 (78 reviews) | 8.1 (130 reviews) | 

---
## Categories
**Shared Categories (2):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to BeyondTrust Remote Support (2):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam)

**Unique to EV Reach (1):** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management)


---
## Reviewer Demographics

### By Company Size

| Segment | BeyondTrust Remote Support | EV Reach | 
|---|---|---|
| **Small-Business** | 14.8% | 9.4% | 
| **Mid-Market** | 36.9% | 59.4% | 
| **Enterprise** | 48.2% | 31.1% | 

### By Industry

#### BeyondTrust Remote Support

- **Information Technology and Services:** 22.5%
- **Higher Education:** 11.1%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 4.8%
- **Computer & Network Security:** 4.2%
- **Government Administration:** 3.2%
- **Consumer Goods:** 2.4%
- **Construction:** 2.4%
- **Education Management:** 2.4%
- **Retail:** 2.1%
- **Other:** 38.9%

#### EV Reach

- **Information Technology and Services:** 14.6%
- **Hospital & Health Care:** 9.4%
- **Financial Services:** 6.8%
- **Education Management:** 6.4%
- **Government Administration:** 6.1%
- **Primary/Secondary Education:** 4.7%
- **Retail:** 3.3%
- **Banking:** 3.1%
- **Automotive:** 2.8%
- **Higher Education:** 2.8%
- **Other:** 39.9%

---
## Alternatives

### Alternatives to BeyondTrust Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3984 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1100 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (701 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (513 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (210 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)
- [SolarWinds DameWare Remote Support](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews) — 4.3/5 stars (68 reviews)

### Alternatives to EV Reach

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3984 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4313 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1100 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (701 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1186 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1113 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)

---
## Top Discussions

### BeyondTrust Remote Support

- Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments
  > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc"
- Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment
  > **Top comment:** "Remote Support Application"

### EV Reach

- Title: [Is this just a Remote Desktop Solution or can I also do software deployment?](https://www.g2.com/discussions/product-information-3be546e7-99c4-4a78-844e-cedcf151ac05) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Goverlan Reach is much more than just a remote-control software, it is a full remote system management that includes one of the most powerful remote control..."
- Title: [Is this product designed to manage corporate internal endpoints or over-the-internet external endpoints?](https://www.g2.com/discussions/product-information-6ece32f2-dddc-410f-b7b1-84ddf1d2c4cc) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Both! Goverlan Reach is primarily designed to manage your corporate users and machines; however, you can optionally enable the support of external endpoints..."
- Title: [Is this a Cloud-based solution or self-hosted? Is it secure?](https://www.g2.com/discussions/product-information-792d3484-3b09-481b-988d-e60e155f001c) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Goverlan Reach is a 100% on-premises software solution. It doesn't depend on any third-party vendor or cloud-based server to support your internal or..."
- Title: [How is this product priced?](https://www.g2.com/discussions/pricing-information) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Goverlan Reach is priced on a per-operator basis with no additional fee for internal endpoint management. This means that you can use Goverlan Reach to..."
- Title: [DNS Issues](https://www.g2.com/discussions/dns-issues) — 1 comment, 1 upvote
  > **Top comment:** "The Goverlan desktop management console relies upon the name resolution of the workstation you're using it from. If the local DNS cache is not up to date,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/beyondtrust-remote-support-vs-ev-reach)