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Compare BeyondTrust Remote Support and EV Reach 
Featured Products
At a Glance
Market Segments
Enterprise (49.3% of reviews)
Mid-Market (59.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(370)4.7 out of 5
Market Segments
Enterprise (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportEV Reach
Star Rating
(428)4.5 out of 5
Market Segments
Mid-Market (59.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about EV ReachSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in user satisfaction, reflected in its higher overall ratings compared to EV Reach. Users appreciate its feature-rich environment and the ease of use, with one reviewer noting the product is "very easy to use and manage."
- According to verified reviews, BeyondTrust Remote Support offers superior support quality, with users highlighting the helpful onboarding team and excellent ongoing support. This contrasts with EV Reach, which, while functional, has received feedback indicating that its support could be improved.
- Users say that BeyondTrust Remote Support's screen recording feature is particularly beneficial for troubleshooting, allowing level 1 support to easily share video links with other support levels. In comparison, EV Reach's diagnostic capabilities are praised for running system-level fixes without disrupting user experience, but it lacks the same level of intuitive troubleshooting tools.
- Reviewers mention that BeyondTrust Remote Support's ease of setup is a significant advantage, with many users finding the onboarding process straightforward. EV Reach, while also manageable, has received slightly lower scores in this area, indicating that some users may face more challenges during initial implementation.
- Users appreciate EV Reach's unified endpoint management, which consolidates various support tools into a single console, enhancing workflow efficiency. However, BeyondTrust Remote Support's robust remote access features, such as multi-session handling and unattended access, are often highlighted as superior for complex support scenarios.
- According to recent feedback, both products have their strengths, but BeyondTrust Remote Support stands out for its comprehensive documentation and user-friendly interface, making it a preferred choice for organizations needing reliable remote support solutions. EV Reach, while effective, is noted for its focus on educational environments, which may limit its appeal to broader market segments.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableEV Reach
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
EV Reach
Free Trial is available
Ratings
Meets Requirements
9.4
328
9.0
368
Ease of Use
9.3
330
8.9
373
Ease of Setup
8.7
225
8.5
314
Ease of Admin
9.0
204
8.9
299
Quality of Support
9.2
304
8.9
322
Has the product been a good partner in doing business?
9.4
199
8.9
282
Product Direction (% positive)
9.1
325
9.0
372
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
9.1
135
9.2
124
8.5
131
9.0
111
7.8
114
8.9
112
8.8
131
9.0
115
8.9
123
9.0
122
8.9
133
Maintenance
8.8
112
8.9
133
7.8
86
7.9
110
Communication
8.8
115
8.2
129
7.2
82
6.5
99
7.3
78
6.8
98
8.5
96
7.4
99
Security
9.0
98
8.4
103
9.1
108
8.4
108
Device Support
8.3
92
7.4
106
8.8
103
8.0
111
8.8
102
7.8
111
Performance
8.6
104
8.4
125
Analysis
Not enough data
6.6
96
Platform
Not enough data
7.3
109
Not enough data
9.0
171
Not enough data
7.7
112
Not enough data
7.6
128
Not enough data
Feature Not Available
Security
Not enough data
7.4
95
Not enough data
7.4
130
Not enough data
Feature Not Available
Not enough data
8.3
130
Not enough data
8.0
115
Agentic AI - Enterprise IT Management
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
6.7
5
Administration
9.0
92
8.8
188
8.5
84
8.4
166
8.7
90
8.5
176
9.0
86
8.2
132
9.1
91
8.1
132
8.8
87
8.7
168
9.1
97
8.6
160
Platform
9.0
91
7.9
139
8.1
79
6.7
106
8.5
82
8.4
166
9.3
92
9.2
192
Security
8.6
63
7.4
96
8.7
76
8.5
154
8.7
77
8.1
129
Categories
Categories
Shared Categories
BeyondTrust Remote Support and EV Reach are categorized as Remote Support and Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps and Privileged Access Management (PAM)
EV Reach is categorized as Enterprise IT Management
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
EV Reach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Higher Education
11.5%
Hospital & Health Care
6.0%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.5%
Information Technology and Services
14.5%
Hospital & Health Care
9.5%
Financial Services
6.9%
Education Management
6.4%
Government Administration
6.0%
Other
56.7%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
How is this product priced?
2 Comments
AP
It is priced on version and how many people will be using Goverlan.Read more
Is this a Cloud-based solution or self-hosted? Is it secure?
2 Comments
TM
They have on-premise and cloud versions of the application. The cloud version would have cost us twice as much.Read more
Is this product designed to manage corporate internal endpoints or over-the-internet external endpoints?
2 Comments
Official Response from EV Reach
Both! Goverlan Reach is primarily designed to manage your corporate users and machines; however, you can optionally enable the support of external endpoints...Read more
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