Link copied to clipboard # BeyondTrust Remote Support vs EV Reach Comparison - What are their main differences? Share [ Export ](/compare/beyondtrust-remote-support/ev-reach/export.csv) BeyondTrust Remote SupportEV Reach[+ Add Product](#) Reviews **BeyondTrust Remote Support** [ 4.7/5(390) ](https://www.g2.com/products/beyondtrust-remote-support/reviews#reviews) **EV Reach** [ 4.5/5(432) ](https://www.g2.com/products/ev-reach/reviews#reviews) Pricing **BeyondTrust Remote Support** Free Trial No pricing available **EV Reach** Free Trial No pricing available **Pricing Insights** from reviews Time to Implement **BeyondTrust Remote Support** 2 months Based on 19 responses **EV Reach** 1 monthFaster Based on 18 responses Return on Investment **BeyondTrust Remote Support** 13 months Based on 15 responses **EV Reach** 12 months1 month sooner Based on 15 responses Perceived Cost **BeyondTrust Remote Support** $$$$$ **EV Reach** $$$$$ Average Discount **BeyondTrust Remote Support** 12%4% more **EV Reach** 8% ![BeyondTrust Remote Support](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2c5a5e2af6feeb1a04990f760101d58a/beyondtrust-remote-support.png "BeyondTrust Remote Support") ![EV Reach](https://images.g2crowd.com/uploads/product/hd_favicon/66c6b691243382736e759bc1a7adf329/ev-reach.svg "EV Reach") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **BeyondTrust Remote Support** [ Ease of Use (22) ](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1404155&qs=pros-and-cons#reviews)[ Remote Access (18) ](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1403895&qs=pros-and-cons#reviews)[ Expensive (10) ](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1402817&qs=pros-and-cons#reviews)[ Complexity (5) ](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1403652&qs=pros-and-cons#reviews) **EV Reach** [ Ease of Use (45) ](https://www.g2.com/products/ev-reach/reviews?filters%5Bsentiment_snippet%5D=1901936&qs=pros-and-cons#reviews)[ Remote Control (23) ](https://www.g2.com/products/ev-reach/reviews?filters%5Bsentiment_snippet%5D=1902470&qs=pros-and-cons#reviews)[ Remote Access Issues (14) ](https://www.g2.com/products/ev-reach/reviews?filters%5Bsentiment_snippet%5D=1901992&qs=pros-and-cons#reviews)[ Missing Features (8) ](https://www.g2.com/products/ev-reach/reviews?filters%5Bsentiment_snippet%5D=1901768&qs=pros-and-cons#reviews) Integrations **BeyondTrust Remote Support** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5837e273a4c3cb67895b3aa9d2e5953b/forticlient.jpg "Product Avatar Image") FortiClient ](https://www.g2.com/products/forticlient/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice ](https://www.g2.com/products/freshservice/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_685fcffbb1d262ce4dbe736eb3c92266/okta%282%29.png "Product Avatar Image") Okta ](https://www.g2.com/products/okta/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-customer-service-management.jpg "Product Avatar Image") ServiceNow Customer Service... ](https://www.g2.com/products/servicenow-customer-service-management/reviews)[ View all ](https://www.g2.com/products/beyondtrust-remote-support/integrations) **EV Reach** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image") ActiveDirectory Domain... ](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fc4c62f127a16d7ecdedb131a9bedfdb/easyvista-service-manager.png "Product Avatar Image") EasyVista Service Manager ](https://www.g2.com/products/easyvista-service-manager/reviews)[ View all ](https://www.g2.com/products/ev-reach/integrations) Screenshots **BeyondTrust Remote Support** ![BeyondTrust Remote Support screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/102029/support-buttons.PNG) **EV Reach** ![EV Reach screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/63697/expirable-direct-uploads_2F5e9bdf32-19d7-4cc2-bd6a-b03e8691a60b_2FGoverlan_Reach_Console_Welcome.png) Ratings Meets Requirements **BeyondTrust Remote Support** 9.4 9.4343 **EV Reach** 9.0 9.0372 Ease of Use **BeyondTrust Remote Support** 9.2 9.2344 **EV Reach** 8.9 8.9377 Ease of Setup **BeyondTrust Remote Support** 8.7 8.7239 **EV Reach** 8.5 8.5318 Ease of Admin **BeyondTrust Remote Support** 9.0 9.0206 **EV Reach** 8.9 8.9302 Quality of Support **BeyondTrust Remote Support** 9.2 9.2319 **EV Reach** 8.9 8.9327 Has the product been a good partner in doing business? **BeyondTrust Remote Support** 9.4 9.4201 **EV Reach** 9.0 9.0285 Product Direction (% positive) **BeyondTrust Remote Support** 9.2 9.2337 **EV Reach** 9.0 9.0376 Features Remote Support[Hide 57 FeaturesShow 57 Features](javascript:void(0);) 8.7 142 8.1 146 Administration Screen Sharing 9.5(won by 0.4) 131 9.1 138 File Sharing 9.2(won by 0.8) 128 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 132 Session Recording 9.0(won by 1.2) 115 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 115 Unattended Remote Access 9.0(won by 0.2) 116 8.8 133 Multi - Session Handling 9.0(won by 0.1) 117 8.9 124 Multi-Monitor Support 9.0(won by 0.1) 124 8.9 133 Maintenance Remote Reboot 8.8 113 8.9(won by 0.1) 133 Remote Printing 7.8 87 7.9(won by 0.1) 111 Communication Text Chat 8.8(won by 0.6) 118 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 130 VoIP 7.2(won by 0.7) 83 (There is a greater than 0.5 difference between this product's rating and its competitors) 6.5 100 Video Conference Call 7.3(won by 0.5) 79 (There is a greater than 0.5 difference between this product's rating and its competitors) 6.8 99 Screen Annotations 8.5(won by 1.1) 97 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.4 99 Security Data Encryption 9.1(won by 0.7) 101 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 103 Compliance 9.1(won by 0.7) 113 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 108 Device Support Mobile Device Access 8.3(won by 0.9) 96 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.4 107 Multi-Platform Support 8.9(won by 0.8) 109 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 112 Cross-Platform 8.9(won by 1.0) 108 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 111 Video Support Not enough data Not enough data Performance Reporting 8.6(won by 0.2) 107 8.4 126 Additional Functionality Remote Monitoring & Management Not enough data Not enough data AI Copilot Not enough data Not enough data SSL Security Not enough data Not enough data File Transfer Not enough data Not enough data Two-Factor Authentication Not enough data Not enough data Single Sign On Not enough data Not enough data Compliance Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Summary Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chat/Messaging Not enough data Not enough data Generative AI Not enough data Not enough data Session Transfer Not enough data Not enough data Remote Update/Installation Not enough data Not enough data Audit Trail Not enough data Not enough data Customizable Branding Not enough data Not enough data Server Monitoring Not enough data Not enough data Real-Time Updates Not enough data Not enough data Troubleshooting Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Workflow Management Not enough data Not enough data Multiple User Accounts Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data CRM Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Activity Tracking Not enough data Not enough data Self Service Portal Not enough data Not enough data API Not enough data Not enough data Support Ticket Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Remote Access/Control Not enough data Not enough data User Management Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Video Conferencing Not enough data Not enough data Diagnostic Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Remote Desktop[Hide 61 FeaturesShow 61 Features](javascript:void(0);) 8.8 110 8.3 209 Administration Usage Information 9.0(won by 0.2) 93 8.8 189 Active Directory Integration 8.5(won by 0.1) 85 8.4 167 Diagnostics 8.8(won by 0.3) 92 8.5 177 Session Recording 9.0(won by 0.8) 87 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 133 Session Transfer 9.1(won by 1.0) 92 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 133 Unattended Access 8.8(won by 0.1) 89 8.7 169 File Sharing 9.1(won by 0.5) 99 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.6 161 Screen Sharing Not enough data Not enough data File Transfer Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Platform Cross-Platform Access 9.0(won by 1.1) 92 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 140 Mobile Device Access 8.1(won by 1.4) 80 (There is a greater than 0.5 difference between this product's rating and its competitors) 6.7 107 Applications Management 8.5(won by 0.1) 83 8.4 167 Remote Access/Control 9.3(won by 0.1) 95 9.2 194 Communication Management Not enough data Not enough data Multiple Monitor Access Not enough data Not enough data Security Remote Wipe 8.6(won by 1.2) 64 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.4 97 Device Management 8.7(won by 0.2) 77 8.5 155 Device Enrollment 8.7(won by 0.6) 78 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 130 Compliance Management Not enough data Not enough data Remote Monitoring & Management Not enough data Not enough data File Management Not enough data Not enough data Meeting Management Not enough data Not enough data Print Management Not enough data Not enough data User Management Not enough data Not enough data Additional Functionality Role-Based Permissions Not enough data Not enough data Chat/Messaging Not enough data Not enough data Whiteboard Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Two-Factor Authentication Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Secure Data Storage Not enough data Not enough data Customizable Branding Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Remote Printing Not enough data Not enough data Server Monitoring Not enough data Not enough data Activity Dashboard Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Desktop Virtualization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Remote Update/Installation Not enough data Not enough data Event Logs Not enough data Not enough data Performance Metrics Not enough data Not enough data Secure Login Not enough data Not enough data Monitoring Not enough data Not enough data Real-Time Data Not enough data Not enough data Uptime Reporting Not enough data Not enough data Live Chat Not enough data Not enough data Generative AI Not enough data Not enough data Collaboration Tools Not enough data Not enough data Authentication Not enough data Not enough data Real-Time Chat Not enough data Not enough data Diagnostics Tools Not enough data Not enough data Summary Reports Not enough data Not enough data Drag & Drop Not enough data Not enough data Multiple User Accounts Not enough data Not enough data Troubleshooting Not enough data Not enough data Real-Time Updates Not enough data Not enough data Privileged Access Management (PAM)[Hide 62 FeaturesShow 62 Features](javascript:void(0);) 8.4 29 Not enough data Administration Policy, User, and Role Management 9.2(won by default) 26 Not enough data Approval Workflows 7.3(won by default) 22 Not enough data Automated Provisioning 8.0(won by default) 23 Not enough data Bulk Changes 7.8(won by default) 22 Not enough data Centralized Management 9.0(won by default) 24 Not enough data Self-Service Access Requests 7.3(won by default) 22 Not enough data Configurable Workflow Not enough data Not enough data User Management Not enough data Not enough data User Session Management Not enough data Not enough data Password Management Not enough data Not enough data Workflow Management Not enough data Not enough data Policy Management Not enough data Not enough data Access Management Not enough data Not enough data Endpoint Management Not enough data Not enough data Functionality Multi-Factor Authentication 9.0(won by default) 25 Not enough data Single Sign-On 9.3(won by default) 25 Not enough data BYOD support 8.1(won by default) 22 Not enough data Password Vault 7.7(won by default) 22 Not enough data Centralized management 9.0(won by default) 24 Not enough data Role-based security 9.0(won by default) 26 Not enough data Live notifications 8.0(won by default) 23 Not enough data Live session recording & playback 8.4(won by default) 22 Not enough data Hide passwords 8.4(won by default) 22 Not enough data Temporary, time-limited privilege 8.0(won by default) 21 Not enough data Compliance Management Not enough data Not enough data Remote Monitoring & Management Not enough data Not enough data Credential Management Not enough data Not enough data Incident Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Network Security Not enough data Not enough data Multi-Factor Authentication Not enough data Not enough data Monitoring Audit Logging 9.0(won by default) 25 Not enough data Activity Logging 9.0(won by default) 25 Not enough data Anomaly Detection 7.4(won by default) 20 Not enough data Reporting Audit log 8.9(won by default) 23 Not enough data Reporting 9.1(won by default) 23 Not enough data Event Logs Not enough data Not enough data Additional Functionality Role-Based Permissions Not enough data Not enough data Audit Trail Not enough data Not enough data Approval Process Control Not enough data Not enough data Security Auditing Not enough data Not enough data Activity Tracking Not enough data Not enough data Data Verification Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Activity Dashboard Not enough data Not enough data Secure Data Storage Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Behavioral Analytics Not enough data Not enough data Application Access Control Not enough data Not enough data Multiple User Accounts Not enough data Not enough data PCI Compliance Not enough data Not enough data API Not enough data Not enough data User Activity Monitoring Not enough data Not enough data Device Auto Discovery Not enough data Not enough data Generative AI Not enough data Not enough data Network Monitoring Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Threat Intelligence Not enough data Not enough data ServiceNow Store Apps[Hide 6 FeaturesShow 6 Features](javascript:void(0);) 9.9 7 Not enough data ServiceNow Apps ServiceNow Integration 10.0(won by default) 5 Not enough data Value 9.7(won by default) 6 Not enough data Agentic AI - ServiceNow Store Apps Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Proactive Assistance Not enough data Not enough data Enterprise IT Management[Hide 50 FeaturesShow 50 Features](javascript:void(0);) Not enough data 7.5 188 Analysis Threat Detection Not enough data 6.6(won by default) 98 Platform Unified Communications Platform Not enough data 7.4(won by default) 111 Remote Access Not enough data 9.0(won by default) 173 ITIL Policy Compliance Not enough data 7.7(won by default) 114 Asset Tracking Not enough data 7.6(won by default) 130 IT Knowledge Management Not enough data Feature Not Available IT Asset Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Security Endpoint Protection Not enough data 7.4(won by default) 96 Patch Management Not enough data 7.4(won by default) 131 Service Management Not enough data 8.3(won by default) 132 Workflow Management Not enough data 8.1(won by default) 117 Disaster Recovery Not enough data Feature Not Available Remote Monitoring & Management Not enough data Not enough data Configuration Management Not enough data Not enough data Task Management Not enough data Not enough data License Management Not enough data Not enough data Capacity Management Not enough data Not enough data Compliance Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Incident Management Not enough data Not enough data Agentic AI - Enterprise IT Management Autonomous Task Execution Not enough data 7.8(won by default) 6 Multi-step Planning Not enough data 7.5(won by default) 6 Cross-system Integration Not enough data 7.2(won by default) 6 Adaptive Learning Not enough data 7.2(won by default) 6 Natural Language Interaction Not enough data 7.4(won by default) 7 Proactive Assistance Not enough data 6.9(won by default) 6 Decision Making Not enough data 6.7(won by default) 6 AI/Machine Learning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Audit Trail Not enough data Not enough data Single Sign On Not enough data Not enough data Security Tools Not enough data Not enough data Server Monitoring Not enough data Not enough data Generative AI Not enough data Not enough data Self Service Portal Not enough data Not enough data Event Logs Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization and Recommendation Not enough data Not enough data AI Copilot Not enough data Not enough data IT Reporting Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Issue Auditing Not enough data Not enough data Dashboard Not enough data Not enough data API Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Workflow Automation Not enough data Not enough data Show 1 feature category with incomplete data Identity Management[Hide 44 FeaturesShow 44 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Fraud Detection Not enough data Not enough data PCI Compliance Not enough data Not enough data Application Management Not enough data Not enough data Audit Management Not enough data Not enough data Single Sign On Not enough data Not enough data Secure Data Storage Not enough data Not enough data SSL Security Not enough data Not enough data Privileged Account Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Two-Factor Authentication Not enough data Not enough data Member Accounts Not enough data Not enough data HIPAA Compliant Not enough data Not enough data AI Copilot Not enough data Not enough data Self-Service Access Request Not enough data Not enough data User Provisioning Not enough data Not enough data Audit Trail Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Active Directory Integration Not enough data Not enough data Authentication Not enough data Not enough data Compliance Management Not enough data Not enough data Workflow Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Access Management Not enough data Not enough data Secure Login Not enough data Not enough data Customizable Branding Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Security Auditing Not enough data Not enough data Policy Management Not enough data Not enough data Data Synchronization Not enough data Not enough data Collaboration Tools Not enough data Not enough data API Not enough data Not enough data Unified Directory Not enough data Not enough data Multi-Factor Authentication Not enough data Not enough data Biometrics Not enough data Not enough data Activity Dashboard Not enough data Not enough data Generative AI Not enough data Not enough data Credential Management Not enough data Not enough data Event Logs Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Password Management Not enough data Not enough data Access Certification Not enough data Not enough data Self Service Portal Not enough data Not enough data Mobile Access Not enough data Not enough data User Insights Reviewers' Company Size [![BeyondTrust Remote Support](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2c5a5e2af6feeb1a04990f760101d58a/beyondtrust-remote-support.png "BeyondTrust Remote Support")](https://www.g2.com/products/beyondtrust-remote-support/reviews) BeyondTrust Remote Support Small-Business(50 or fewer emp.) 14.7% Mid-Market(51-1000 emp.) 36.7% Enterprise(\> 1000 emp.) 48.5% [![EV Reach](https://images.g2crowd.com/uploads/product/hd_favicon/66c6b691243382736e759bc1a7adf329/ev-reach.svg "EV Reach")](https://www.g2.com/products/ev-reach/reviews) EV Reach Small-Business(50 or fewer emp.) 9.4% Mid-Market(51-1000 emp.) 59.4% Enterprise(\> 1000 emp.) 31.1% Small-Business (50 or fewer emp.) 14.7% 9.4% Mid-Market (51-1000 emp.) 36.7% 59.4% Enterprise (\> 1000 emp.) 48.5% 31.1% Reviewers' Industry [![BeyondTrust Remote Support](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2c5a5e2af6feeb1a04990f760101d58a/beyondtrust-remote-support.png "BeyondTrust Remote Support")](https://www.g2.com/products/beyondtrust-remote-support/reviews) BeyondTrust Remote Support Information Technology and Services 22.5% Higher Education 11.1% Hospital & Health Care 6.1% Computer Software 4.8% Computer & Network Security 4.2% Other 51.3% [![EV Reach](https://images.g2crowd.com/uploads/product/hd_favicon/66c6b691243382736e759bc1a7adf329/ev-reach.svg "EV Reach")](https://www.g2.com/products/ev-reach/reviews) EV Reach Information Technology and Services 14.6% Hospital & Health Care 9.4% Financial Services 6.8% Education Management 6.4% Government Administration 6.1% Other 56.6% FAQs ## BeyondTrust Remote Support vs EV Reach FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between BeyondTrust Remote Support vs EV Reach? BeyondTrust Remote Support stands out for its higher G2 rating, stronger support and setup scores, and security focus, while EV Reach is favored for ease of use and automation capabilities. | [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) | [EV Reach](https://www.g2.com/products/ev-reach/reviews) | | --- | --- | | 4.7/5 (388 reviews) | 4.5/5 (432 reviews) | | Enterprise | Mid-Market | | 8.7 | 8.5 | | 9.2 | 8.9 | | Security Focus | Ease of Use | ### How do the pricing models of BeyondTrust Remote Support and EV Reach compare? BeyondTrust Remote Support receives lower satisfaction on pricing, with reviewers consistently citing higher costs, while EV Reach is viewed as a stronger value by reviewers. - **BeyondTrust Remote Support:** Reviewers frequently mention the product is expensive and cite pricing as a barrier, especially for small teams. - **EV Reach:** Reviewers highlight attractive pricing and strong value, with several noting it delivers a good return on investment and is cost-effective for its feature set. - **Switching reasons:** Reviewers mention switching to EV Reach for its lower cost and broader feature set compared to higher-priced competitors. ### What are the best alternatives to BeyondTrust Remote Support and EV Reach? The top 3 alternatives to BeyondTrust Remote Support and EV Reach are TeamViewer, AnyDesk, and Zoho Assist. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) | 4.7/5 (388 reviews) | Enterprise | Expensive, pricing issues cited | Security Focus | | [EV Reach](https://www.g2.com/products/ev-reach/reviews) | 4.5/5 (432 reviews) | Mid-Market | Attractive pricing, strong value | Ease of Use | | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5 (4155 reviews) | Small-Business | — | Remote Access | | [AnyDesk](https://www.g2.com/products/anydesk/reviews) | 4.5/5 (1104 reviews) | Mid-Market | — | Fast Connection | | [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) | 4.7/5 (719 reviews) | Small-Business | — | Ease of Use | ### Which Remote Support features should I prioritize when comparing BeyondTrust Remote Support and EV Reach? Buyers comparing BeyondTrust Remote Support and EV Reach should prioritize Security, Ease of Use, Automation, Remote Access, and Integration capabilities. - **Security:** BeyondTrust Remote Support is cited for Security Focus in 11 all-time reviews; EV Reach does not have security as a top-cited theme. - **Ease of Use:** EV Reach is mentioned for Ease of Use in 45 all-time reviews; BeyondTrust Remote Support in 26 all-time reviews. - **Automation:** EV Reach is cited for Automation in 10 all-time reviews; BeyondTrust Remote Support does not have automation as a top-cited theme. - **Remote Access:** BeyondTrust Remote Support is cited for Remote Access in 18 all-time reviews; EV Reach in 19 all-time reviews. - **Integration:** Both products have reviewer mentions of integration, but BeyondTrust Remote Support is noted for Microsoft Teams integration, while EV Reach is mentioned for EasyVista Service Manager integration. ### What are the pros and cons of BeyondTrust Remote Support vs EV Reach? BeyondTrust Remote Support's headline strength is security and compliance, while EV Reach is most recognized for ease of use and automation. - **BeyondTrust Remote Support strengths:** Security Focus (11 all-time mentions), Remote Access (18), Reliability (11), Ease of Use (26), Customer Support (10), File Transfer (7), Time Efficiency (6). - **BeyondTrust Remote Support trade-offs:** Expensive (10), Pricing Issues (8), Complexity (6), Learning Curve (6), Remote Access Issues (6), Connectivity Issues (5). - **EV Reach strengths:** Ease of Use (45), Remote Control (23), Remote Support (21), Remote Access (19), Automation (10), Software Deployment (11), Easy Setup (10), Seamless Integration (10), User-Friendly (10). - **EV Reach trade-offs:** Remote Access Issues (14), Missing Features (8), occasional interface complexity, and some reports of slowness or reliability issues in recent reviews. ### Is BeyondTrust Remote Support or EV Reach better for small businesses? EV Reach is the better fit for small businesses, as it is most popular in the Mid-Market and receives strong value and ease-of-use sentiment from reviewers in that segment. - **BeyondTrust Remote Support:** Largest segment is Enterprise; reviewers in smaller organizations cite high cost and complexity as barriers. - **EV Reach:** Largest segment is Mid-Market; reviewers highlight attractive pricing, easy setup, and strong value for smaller teams. ### Which Remote Support platform has better integrations? BeyondTrust Remote Support and EV Reach are at parity for integrations, with each product having a single reviewer-cited integration in recent reviews. - **BeyondTrust Remote Support:** Microsoft Teams integration is mentioned in recent reviews. - **EV Reach:** EasyVista Service Manager integration is mentioned in recent reviews. ### How do BeyondTrust Remote Support and EV Reach compare on customer support? BeyondTrust Remote Support leads on Quality of Support by 0.3 points (9.2 vs 8.9), a material difference per the Delta Rule. - **BeyondTrust Remote Support:** Reviewers consistently praise responsive and helpful support, with 10 all-time mentions for Customer Support and multiple recent reviews highlighting above-and-beyond assistance. - **EV Reach:** Reviewers note knowledgeable and responsive support, with 8 all-time mentions for Customer Support, but some recent reviews cite challenges with support responsiveness and time zone alignment. ### Which is easier to implement, BeyondTrust Remote Support or EV Reach? BeyondTrust Remote Support and EV Reach score within 0.2 points on Ease of Setup (8.7 vs 8.5), indicating near-parity for implementation. - **BeyondTrust Remote Support:** Reviewers describe setup as straightforward but occasionally complex for new users, with some citing helpful onboarding support. - **EV Reach:** Reviewers highlight easy onboarding and installation, with some noting a learning curve for advanced features but generally positive setup experiences. ### Which product has better Remote Access? BeyondTrust Remote Support and EV Reach are both highly rated for Remote Access, with near-equal all-time mention counts and strong reviewer sentiment. - **BeyondTrust Remote Support:** Remote Access cited in 18 all-time reviews; reviewers highlight secure, reliable, and fast remote connections across multiple platforms. - **EV Reach:** Remote Access cited in 19 all-time reviews; reviewers praise the ability to access devices both proactively and reactively, with strong support for background management and automation. 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