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Compare BeyondTrust Remote Support and EV Reach 
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At a Glance
Market Segments
Enterprise (49.1% of reviews)
Mid-Market (59.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(367)4.7 out of 5
Market Segments
Enterprise (49.1% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportEV Reach
Star Rating
(424)4.5 out of 5
Market Segments
Mid-Market (59.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about EV ReachSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BeyondTrust Remote Support excels in "Screen Sharing" with a score of 9.5, while EV Reach received a solid score of 9.2, indicating that BeyondTrust offers a more seamless experience for real-time collaboration.
- Reviewers mention that BeyondTrust's "Session Recording" feature is highly rated at 9.0, compared to EV Reach's 7.9, suggesting that BeyondTrust provides better tools for auditing and reviewing sessions.
- G2 users highlight BeyondTrust's superior "Multi-Factor Authentication" with a score of 9.0, which enhances security, while EV Reach's security features, including "Data Encryption" at 8.4, are seen as less robust in comparison.
- Users on G2 appreciate BeyondTrust's "Centralized Management" capabilities, scoring 9.0, which allows for easier administration, whereas EV Reach's score of 8.4 indicates room for improvement in this area.
- Reviewers say that BeyondTrust's "Unattended Remote Access" feature, rated at 8.9, is more reliable than EV Reach's 8.8, making it a better choice for users needing consistent access without supervision.
- Users report that BeyondTrust's "File Sharing" feature, rated at 9.1, is more effective than EV Reach's 8.6, highlighting a preference for BeyondTrust when it comes to sharing files during remote sessions.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableEV Reach
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
EV Reach
Free Trial is available
Ratings
Meets Requirements
9.4
325
9.0
366
Ease of Use
9.3
327
8.9
371
Ease of Setup
8.7
222
8.5
312
Ease of Admin
9.0
202
8.9
297
Quality of Support
9.2
301
8.9
321
Has the product been a good partner in doing business?
9.4
197
9.0
280
Product Direction (% positive)
9.1
322
9.0
370
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
123
9.2
135
9.2
122
8.5
131
9.0
109
7.8
115
8.9
109
8.8
129
9.0
114
8.9
124
8.9
120
9.0
132
Maintenance
8.8
111
8.9
132
7.8
85
7.9
111
Communication
8.7
113
8.3
128
7.2
81
6.5
100
7.3
77
6.8
99
8.5
95
7.5
100
Security
9.0
96
8.4
104
9.1
107
8.4
109
Device Support
8.3
90
7.4
107
8.7
101
8.0
112
8.8
100
7.8
112
Performance
8.6
103
8.5
125
Analysis
Not enough data
6.6
97
Platform
Not enough data
7.3
109
Not enough data
9.0
171
Not enough data
7.7
113
Not enough data
7.6
129
Not enough data
Feature Not Available
Security
Not enough data
7.4
95
Not enough data
7.4
130
Not enough data
Feature Not Available
Not enough data
8.3
130
Not enough data
8.0
116
Agentic AI - Enterprise IT Management
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
7.2
6
Not enough data
7.2
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
6.7
6
Administration
9.0
92
8.8
189
8.5
84
8.4
166
8.7
90
8.5
177
9.0
85
8.2
133
9.1
91
8.1
133
8.8
86
8.7
168
9.1
96
8.6
161
Platform
9.0
91
7.9
140
8.1
78
6.7
107
8.5
82
8.4
166
9.3
90
9.2
193
Security
8.6
63
7.4
97
8.7
76
8.5
155
8.7
77
8.1
130
Categories
Categories
Shared Categories
BeyondTrust Remote Support and EV Reach are categorized as Remote Support and Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps and Privileged Access Management (PAM)
EV Reach is categorized as Enterprise IT Management
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
EV Reach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.3%
Higher Education
11.4%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.2%
Other
50.4%
Information Technology and Services
14.6%
Hospital & Health Care
9.6%
Financial Services
6.9%
Education Management
6.5%
Government Administration
6.0%
Other
56.5%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
How is this product priced?
2 Comments
AP
It is priced on version and how many people will be using Goverlan.Read more
Is this a Cloud-based solution or self-hosted? Is it secure?
2 Comments
TM
They have on-premise and cloud versions of the application. The cloud version would have cost us twice as much.Read more
Is this product designed to manage corporate internal endpoints or over-the-internet external endpoints?
2 Comments
Official Response from EV Reach
Both! Goverlan Reach is primarily designed to manage your corporate users and machines; however, you can optionally enable the support of external endpoints...Read more
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