--- title: EV Reach Reviews meta_title: 'EV Reach Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 432 reviews by the users' company size, role or industry to find out how EV Reach works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 432 scale: '5' date_modified: '2026-08-04' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # EV Reach Reviews **Vendor:** EasyVista **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.5/5.0 **Total Reviews:** 432 ## About EV Reach Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With EV Reach you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management ## EV Reach Pros & Cons **What users like:** - Users praise the **ease of use** of EV Reach, enabling intuitive navigation and streamlined workflows for all team members. (45 reviews) - Users love the **flexibility of remote access** with EV Reach, allowing efficient troubleshooting and device management. (23 reviews) - Users value the **remote support capabilities** of EV Reach, enabling quick issue resolution and enhanced user satisfaction. (21 reviews) - Users value **seamless remote access** with EV Reach, enhancing troubleshooting speed and overall user satisfaction significantly. (19 reviews) - Users value the **comprehensive feature set** of EV Reach, enhancing productivity and simplifying remote support management. (14 reviews) - Time Efficiency (12 reviews) - Users value the **remote support capabilities** of EV Reach, enhancing productivity and simplifying tech infrastructure management. (12 reviews) - Software Deployment (11 reviews) - Users appreciate the **automation features** of EV Reach, enhancing efficiency and reducing downtime in IT service management. (10 reviews) - Easy Setup (10 reviews) **What users dislike:** - Users face **remote access issues** with EV Reach, particularly around setup difficulties and connection reliability. (14 reviews) - Users note the lack of **missing features** in EV Reach, such as patch management and pre-built packages. (8 reviews) - Users face frequent **connection issues** , complicating setup and configuration processes for the EV Reach product. (7 reviews) - Users experience **slow performance** with EV Reach, particularly during peak times, impacting productivity and efficiency. (7 reviews) - Users feel the **feature limitations** of EV Reach hinder usability and flexibility, especially for new users and small teams. (6 reviews) - Limited Compatibility (5 reviews) - Users note a **steep learning curve** for new users, making initial setup and configuration challenging. (5 reviews) - Clunky Interface (4 reviews) - Users find the **pricing high for smaller setups** , which may deter some from fully utilizing EV Reach's features. (4 reviews) - Learning Curve (4 reviews) ## EV Reach Reviews ### 1. Governlan Reach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about EV Reach?** Ease of use and the ability for the program to install the client remotely if connected to your VPN. **What do you dislike about EV Reach?** I currently have not dislikes to explain about. **What problems is EV Reach solving and how is that benefiting you?** We primarily use GovernLan as a way to remote support our remoted employees. ### 2. Great experience overall. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about EV Reach?** The ability to connect to nay users asset **What do you dislike about EV Reach?** It can be lagging at times; connection attempts are sometimes slow **What problems is EV Reach solving and how is that benefiting you?** I was installing software remotely, connecting to end-users, and checking disk space sizes. ### 3. Using GoverLAN for Years! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about EV Reach?** Goverlan is easy to install and deploy. An excellent resource for any IT department **What do you dislike about EV Reach?** There is not much to dislike! I can' think of anything of the top of my head! **What problems is EV Reach solving and how is that benefiting you?** It has allowed us to help users from anywhere including virtual enviorment! ### 4. Heaven Sent **Rating:** 5.0/5.0 stars **Reviewed by:** Jan-Michael G. | IT Heldpdesk Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about EV Reach?** It is a good solution to manage my PCs. I use it to provide remote support to the users without any difficulties. The software is very intuitive. **What do you dislike about EV Reach?** It takes so much time to install the client. For the past weeks, it takes at least 10 minutes to install the client on the machine. **What problems is EV Reach solving and how is that benefiting you?** The problems that Goverlan Reach solved is the remote access to PCs. I can access the PCs that are not accessible to Windows RDP. Some of our users are WFH. They sometimes report that they are unable to access the PC via RDP. With Goverlan Reach, I am able to reboot the PC without going to the physical device. ### 5. Remote session tool in affordable price. **Rating:** 4.5/5.0 stars **Reviewed by:** Dilesh D. | Automation Lead, Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2021 **What do you like best about EV Reach?** With floating technological licences an infinitesimal staff may sustain costs that are low, GoverLAN Scope is comprehensible to utilize and deploy. We've fulfilled the requirements of the teams we serve and have been in a position to reach them, producing a substitute to the private presence across many company locations in various places. In cases where resolution must generally be tackled with a command user to help various other customers, one particular specialist could be totally mitigated in a brief, straightforward remote sessions. **What do you dislike about EV Reach?** GoverLAN Reach has several differences between designs, although capability to upgrade and instal client program from the application which concentrates on the tech support enables a quick resolution to upgrade all user equipment. **Recommendations to others considering EV Reach:** This provides for the standardisation of such methods across clients and also for searches for all the usernames also as for computers; provides for the assistance to be given much faster compared to cross reference stock systems to determine the unit with what a person is connected. **What problems is EV Reach solving and how is that benefiting you?** GoverLAN Scope has helped the team of ours to provide a support degree that a much wider team generally expects and has provided remote users similar assistance that they usually need. ### 6. Solution for remote connections with no VPN necessary. **Rating:** 4.5/5.0 stars **Reviewed by:** Ankit K. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2021 **What do you like best about EV Reach?** This's a program that's easy to learn, time-saving and simple, moving and frustrating. I love the chance to discover all displays simultaneously. This item is a huge plus for the cost. When I began utilizing Goverlan, I was brand new to remote access. He quickly picked it up and became a quick fan. We've many users that use items this way. Goverlan was important in creating effective and time effective changes to user options or perhaps software adjustments. Computers to hook up to are simple to find. **What do you dislike about EV Reach?** An unexpected result of restarts must be done. Not excessively, ordinarily unanticipated. Now I do not know I've a software solution that I do not need to do with. **Recommendations to others considering EV Reach:** Test Goverlan in case you do not understand you want to purchase it. FREE. Nothing lost if it is not for you. You will not be dissatisfied I do not believe. **What problems is EV Reach solving and how is that benefiting you?** Goverlan helps ease the issues of ""swift trips"" for consumer computers. Some take a bit longer than to restore on the user. A helpful feature will be the power to use remote users with no VPN. Excellent if you have to do similar work on different computers. I will put together user groups, open up a view for every individual as well as perform features in a portion of the time when compared with every computer. ### 7. Excellent CMD that helps with remote work. **Rating:** 4.5/5.0 stars **Reviewed by:** Ankit Kumar M. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2021 **What do you like best about EV Reach?** The CMD is great remotely. I was continually scripting and calling, which results in an entirely new level of the abilities of mine. Without actually bothering the user, I've learned a lot, and I have a lot of power. **What do you dislike about EV Reach?** It is not the largest smart card driver. Sometimes it is struggling. **Recommendations to others considering EV Reach:** It is a fantastic item. I have come from a DameWare atmosphere. Before GoverLAN, I feel this company utilized BomGar. Many people say they loved Bomgar more often, but I cannot find very much with GoverLAN to complain about. It supports every task after which makes it possible for me to increase access to equipment like WMIX, Remote CMD, and Remote Task Manager. The task director is good, but with much more robust woodcutting capabilities, it will be better. **What problems is EV Reach solving and how is that benefiting you?** I'm a worker at my present firm's service table. For just a little over 12 months, I was right here. Just after I began, my partner stopped to ensure that I have been supporting around 300 folks alone within the last year. I use KACE and GoverLAN to manage this environment from the desktop of mine. I seldom must leave the desk of mine, and I drop time and recover when I do. The company of ours will have had difficulty during the last year without these two tools. ### 8. Key tool for our remote work. **Rating:** 4.5/5.0 stars **Reviewed by:** Mallikharjun K. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2020 **What do you like best about EV Reach?** At a better price than competitors, Goverlan presents me with a robust set of remote control options I could remotely manage methods across our deployment platform at several locations, with minor issues of being connected. I enjoy the Goverlan console has several characteristics, allowing desk users to quickly check for system problems without the necessity for a remote monitoring session. **What do you dislike about EV Reach?** I believe the automation module might be complicated as well as less abundant than it should be. Also, I would love the Reach server part to have the ability to operate planned steps so I don't must ultimately make a console licence attached. **Recommendations to others considering EV Reach:** To manage a lot of remote Pcs without having a VPN connection, you're seeking for a perfect program to Goverlan. **What problems is EV Reach solving and how is that benefiting you?** We've remote staff members across the nation, Goverlan reaches allowed me to jog methods that aren't often plugged into the company's community. Scan for exposed software versions for endpoints as well as immediately deploy updated versions. Windows Server update services for connecting to and forcing revisions right into a slumping terminal making use of extra automation. Reboots schedule for excessively working systems. ### 9. Increased remote access abilities and decreased IT management costs. **Rating:** 4.5/5.0 stars **Reviewed by:** Rengarajan K. | Compute Solutions Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about EV Reach?** We support over 250 end user desktops using the item. This tool facilitates lifetime by enabling scripts from one user interface along with other automated steps. Much from it the part of remote control is probably the most prevalent in the environment of ours. The opportunity to view technical information and samples without logging in on an end user device is fantastic. Integration of the Active Directory is crucial to maintaining the products connected. From one point we are able to reset passwords as well as perform other AD work. **What do you dislike about EV Reach?** Android devices aren't supported. We've a few and it will be great to help remote assistance on mobile devices of this particular type. I realize that technical issues exist, but this may be a huge element. **Recommendations to others considering EV Reach:** Get tests, compare them. **What problems is EV Reach solving and how is that benefiting you?** Convenient remote access coupled with the fact that it centralised end user device management. By boosting the automation, we've drastically decreased our It costs. For our IT staff it's turned into a strength multiplier. To anyone that supports many Pcs with a little workforce I'd recommend this particular product. ### 10. Troubleshoot isues remotely without even accessing user's console. **Rating:** 4.5/5.0 stars **Reviewed by:** Tarun A. | Java Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2020 **What do you like best about EV Reach?** Additionally, it offers remote access to windows as well as Mac clientele from the system, something that optimises the overall performance of this particular program in addition to correctly manages access to info on the business. It's a search feature that is very wonderful to assist us to find the essential aid, an effective remote support application with an imaginative and very profitable interface. **What do you dislike about EV Reach?** No serious problem, particularly when dealing with 3 Windows concurrently, it's occasionally a bit slow to locate customer locations in locations that are remote. It doesn't work and also it's tough to get help, it is extremely difficult to understand or perhaps not to exchange control. **Recommendations to others considering EV Reach:** Frequently I put it to use to inform owners about a program disaster, as well as without needing to visit websites, we are able to solve a number of problems. Unbelievable platform recommended. **What problems is EV Reach solving and how is that benefiting you?** Without having to sign in to your console with the Goverlan remote console, I am able to solve issues for the users of mine. When you are looking at device maintenance it's an excellent all-in-one solution, a great product which can change a lot of products that are different on a single roof. This's a quick, efficient and easy method to control user computers remotely. ### 11. Remote control tool suitable for our developers. **Rating:** 4.5/5.0 stars **Reviewed by:** Sidharthya D. | Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2020 **What do you like best about EV Reach?** The Active Directory integration allows users find out whether a person has logged into a desktop and in which pc they're logged in. Additionally, as there are owners that share laptops and computers, we are able to see which person is logged straight into any specific PC. **What do you dislike about EV Reach?** There are several characteristics that are hard and peculiar to comprehend. For example, it's a really good automation tool, which enables different features being implemented based on specific criteria. Nevertheless, often the filtering logic could be hard to understand/manage. **Recommendations to others considering EV Reach:** Stability, price and trustworthiness. **What problems is EV Reach solving and how is that benefiting you?** At first, we looked for an easy device to remotely control personnel. Goverlan bled that hope off the faucet. We could get around the entire AD building with the integration of AD as well as do very simple AD tasks. Moreover process automation enabled us to deploy programs and software application, modification fly sets and produce reports we never ever meant to use. ### 12. Key features to provide help remotely with complex problems. **Rating:** 4.5/5.0 stars **Reviewed by:** Pralay B. | Senior Software Development Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2020 **What do you like best about EV Reach?** GR has a big user interface with many different key features which separate it from various other simple tools for remote structure and support. Those include: remote tabbed sessions, stored connection templates, WOL application, remote chat characteristics, following just, lock out remote inputs, remote task managers, immediate closure licences editoring, extensive logs and connection history. Moreover, the competitor user licence design causes it to be fantastic for part-time teams. **What do you dislike about EV Reach?** Before connection it is a tad tiresome to need to instal an updated customer on any remote pc, but this could be pressed proactive to enable fast connectivity. The "run as a person for those connections" function will be perfect. In the event that you are not really a method administration on remote devices if you launch GR, you've to get into the administrative credentials of yours for each connection. **Recommendations to others considering EV Reach:** The configuration and configuration were direct. We did not must configure as well as configure for weeks. All has been really easy to watch and also the process of automation is very simple. **What problems is EV Reach solving and how is that benefiting you?** In both organisations I managed, GR is a wonderful tool. It was two times in a row and also was utilized in each organisations for many years with big success and little attention for support solutions inside a trially for the remote support staff of mine. ### 13. Versatile Computer Management and Remote Assistance Software **Rating:** 4.5/5.0 stars **Reviewed by:** Glenn M. | Client Services Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2021 **What do you like best about EV Reach?** Goverlan allows to see software installed on the PC w/o the need to logging into it; it also provides easy remote assistance for the computers within you domain (searchable to user or computer name. **What do you dislike about EV Reach?** Goverlan Reach RC (remote connection assistance sessions) window could be hard to close some times. **What problems is EV Reach solving and how is that benefiting you?** Used primarily for running software installations remotely that require elevated (administrator) access. ### 14. Software designed for remote management **Rating:** 4.0/5.0 stars **Reviewed by:** Meggie R. | Senior Software Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2020 **What do you like best about EV Reach?** Tool that optimizes the performance of this system, correctly managing the access of information to the company, it also provides remote access to Windows and Mac clients from the console. It has a search function that is quite good and helps us locate the required resource, an effective tool to provide remote support that has a completely innovative interface, high performance and highly profitable for our organization. **What do you dislike about EV Reach?** There is no major problem, it is that sometimes its operation is a bit slow especially when working with three windows at the same time, it can be difficult to find clients in remote locations. It does not work and it is difficult to find help, exchange control is too difficult for us to understand or does not exist. **Recommendations to others considering EV Reach:** I use it often to inform users of a service outage, we can fix a number of issues without having to go to locations. Incredible recommended platform. **What problems is EV Reach solving and how is that benefiting you?** I can troubleshoot problems for my users without having to log into their console using the Goverlan remote console. It's a great all-in-one solution when it comes to device maintenance, a good product, capable of replacing many individual products under one roof. It's a fast, easy, and powerful way to remotely manage user computers. ### 15. Remote way of providing a quick help. **Rating:** 4.5/5.0 stars **Reviewed by:** Bhavik P. | Senior back-end developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2020 **What do you like best about EV Reach?** A tool to optimize system performance by properly managing access to business information and allowing remote access to both Windows or Mac customers from its console. The software provides a pretty good search function that helps us find the right resources and is an effective remote support tool that is absolutely innovative, efficient and very user-friendly interface for our company. **What do you dislike about EV Reach?** There are no major problems, sometimes only a little slow, especially with three windows running simultaneously, which makes it difficult to find customers in distant places. **Recommendations to others considering EV Reach:** I always use it to warn users of service interruptions. We can solve many problems without having to visit the site. An unusual recommendation platform. **What problems is EV Reach solving and how is that benefiting you?** Thanks to the remote console I can solve my users' problems without having to connect to the console. It is an excellent all-in-one maintenance solution and an excellent product for replacing multiple individual components in one place. It is a quick, easy and efficient solution to remotely handle your computer. ### 16. Excellent platform to manage remotely **Rating:** 4.0/5.0 stars **Reviewed by:** Mary B. | Data Research Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2020 **What do you like best about EV Reach?** I love the function to remotely view and interact with the Windows event viewer, this platform is much more convenient than using many tools, I also love the ability to help support the user without interfering with their work, also provide me details of the performance of a remote machine, the ability to send files and programs to a group of PCs is wonderful, the graphical interface of this software is very well designed, it offers excellent features, it is a very powerful tool. **What do you dislike about EV Reach?** Sometimes when I connect several remote sessions it just stops working, it does not always happen but if it is something annoying, I would like that error to be corrected, it is the only drawback I see with this software. **Recommendations to others considering EV Reach:** I highly recommend using this software, the ability to remotely moderate teams is amazing, it offers great support and service. **What problems is EV Reach solving and how is that benefiting you?** This tool makes life easier by allowing scripts and other automated steps from a single user interface, Active Directory integration is key and helps us keep everything connected, I can also manage systems remotely in multiple locations, it allows us to extend and manage workstations with relative ease, provides us with in-depth monitoring of our network and automation tools that allow us to optimize IT processes. ### 17. Complete support solution that can be used in any industry. **Rating:** 5.0/5.0 stars **Reviewed by:** Shailesh S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2020 **What do you like best about EV Reach?** Goverlan Reach is an effective tool for providing remote support. Integration with Active Directory helps us to see whether a user is logged in, and if so then from which device. Apart from that, if two users share a single device, then it also allows us to see exactly which user is currently operating the system. The search feature is pretty great and helps us to track down the required resource. It provides remote access to both Windows clients and Mac clients from the console. This comes very handily. Goverlan Reach is an absolute time-saving application. **What do you dislike about EV Reach?** It can get difficult at times to find clients in remote locations. The undocumented security systems at times can become a reason for concern. Also, it will be helpful to have a cloud version of the application. **Recommendations to others considering EV Reach:** I really enjoyed the ease of use to not only control, but manage and monitor so many users and computers at once from one screen. **What problems is EV Reach solving and how is that benefiting you?** Goverlan Reach is ideal for any organization that have offices located in different locations. It is an intuitive, user-friendly application that puts the users at ease. Operating multiple at once is easier with the Goverlan Reach software. The technical support team is doing a great job. Communicating with the tech support team has been hassle-free and they try their best to resolve any issue that a user might face. Working on the software and making a few changes here and there will surely make it a forerunner leaving behind its competitors. ### 18. Access to the future, access to the future, with pure software Como goverland rearch. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2020 **What do you like best about EV Reach?** A multi-purpose directory is committed to remote application loyalty from goverland rearch, a direct business execution evidence foundation, simplified by downloadable term association balances, backup processing, configurable window arrangements, local device execution controls, managed sectional protections, checkpoint relationships, identification of irregular connections, accurate password handling, active integrated remote support management, file evaluation assistance links and digital theoretical foundation opening lines for mobile application sessions, makes this program largely foolproof. **What do you dislike about EV Reach?** Download errors compromise the operation of goverland rearch, because its conditions of information backup lack representative visual quality, making all input formats of images and videos are in a resolution with little definition and clarity, which certainly makes deficient such action performed by the software, causing irregularities in data control for the company, including reading disproportions, create a series of requirements given for the improvement of the functions of the platform of this operating system. **Recommendations to others considering EV Reach:** In order for your company to master appropriate control rates for your business operations, it is recommended that you use the goverland rearch system, a system that includes complete remote management administration techniques, in which business information can be transferred, through advanced state-of-the-art configurations, directed security appropriations, Multi-user defined automation's, inclusive specifications, easily accessible remote device alteration and management, automatic two-step entries, constant operational support improvement updates, digital asset accounting schemes and rich data transfer connective service budgets can be achieved with this unique remote monitoring format. **What problems is EV Reach solving and how is that benefiting you?** Automatic messaging training's of relational backup, file transmission deliveries, preparations using coded references, information management coordination approaches, account administrative segment variation origins, quick profile changes, multi platform remote desktops arrangements, area code backup replacements, intelligent monitoring conditioning, performance metrics properties, statistical operation plantations of connection variations and negotiation rows conduction's are specified with the goverlan rearch server. ### 19. It controls a flawless remote support with goverlan rearch. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2020 **What do you like best about EV Reach?** A reliable remote organization, can be directed with goverlan rearch, its unification of digital development processes of management, the work of compatibility that comprises its functions, the methods of administration of sessions and resources, its techniques of optimization of assistances, the incredible power of its systems of digital communication, the automation of fulfillment of tasks, the advising of instructions of conformation of tasks, the management of passwords, are fundamental part of the pieces that form the scheme of work that designs this program. **What do you dislike about EV Reach?** When I try to reset my user's password in goverlan rearch, the conformation message that is sent to the email is late and not very accurate in its time of arrival, where sometimes it doesn't arrive at the moment, having to constantly make the recovery instruction to be able to appreciate such data that are required to solve this type of situations. **Recommendations to others considering EV Reach:** Its impressive indications, the strengthening that includes its managements, the highlight of its tools, the efficiency that distributes its actions, the operational approach of solutions, the presentations of remote access, the manipulation of digital contacts, the facility of data movement of its interface, the proactive quality of preparation of fundamentals of data collection, keeps focused the production and the interaction of your company in great proportion. **What problems is EV Reach solving and how is that benefiting you?** To exchange data, refer adjustment and development trends, plan data control relationships, to focus and maintain programmatic stability, application of trade route progress, utility for operational support excellence of technical development functions of financial information, evidence documents, search schemes and knowledge guides of routines and assimilated record paths, its real-time chat collaboration and accurate file transfer have helped with its reliable information technology. ### 20. Easy to use and implement, I recommend Goverlan. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2020 **What do you like best about EV Reach?** Goverlan Reach is an excellent remote connection platform, I have loved the service because it is easy to use, completely innovative interface, great performance and highly profitable for our organization, its price makes it a aspect that distinguishes the service from other alternatives, the system is fully compatible with Widows, Mac, Android and iPhone which is a very comfortable aspect to work with this platform. Goverlan Reach is a platform that has no limits to work, I must say that I am very satisfied with its great performance, it has given me much comfort and tranquility at the time of exercising my duties. **What do you dislike about EV Reach?** Goverlan Reach is a platform that you can talk about very little negatively, the only disadvantage I can say that I have visualized of this service, is that sometimes its operation is a little slow especially when working with three windows at the same time, I would like that in the next improvements you can see improvements to the system to avoid having this discomfort. **Recommendations to others considering EV Reach:** The reasons why I can say that I recommend Goverlan Reach is because it is a very complete remote connection platform, the service offers a full opportunity price since compared to its competitors it is very accessible, its operation is indisputable, its structure is very well designed, it is very updated and it is highly customizable. **What problems is EV Reach solving and how is that benefiting you?** Goverlan Reach is a system that has allowed us to streamline our work quite a bit because it allows us to manage all the computers in our department from the comfort of one place, the platform allows us to quickly solve problems that some computers present, make adjustments and have complete control, the service being so low cost makes it highly profitable for us. ### 21. With Goverlan you control and manage your company's support services properly. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2020 **What do you like best about EV Reach?** As for management systems, goverlan optimizes the performance of this system, correctly managing the access of information to the company, managing a routine control and password management to protect and safeguard the operations of the organization, working properly to distribute data with the help of process automation that has with this software, complying with a security management and recognition of progress that with the provision of this system, great results can be achieved. **What do you dislike about EV Reach?** Your software has presented a failure in its system of file storage, where significant losses have occurred that have prevented some work that necessarily had to be done quickly to be taken to the central data of the company, so its programming must be put in control of functionality, to correct the data leakage that presents its software when it must protect the information of the corporation, so that there are no delays in their planning. **Recommendations to others considering EV Reach:** Having the power over your operations, you can have the possibility to increase the order and the organization in your company, having open a wider and real panorama, where you can innovate to solve management problems, improve results search systems, with a perfect data management, which comprises a branch of intelligent sequence of automated assistance that skillfully characterizes the governmental programming for being the excellence made system. **What problems is EV Reach solving and how is that benefiting you?** The operational clarity of the realization of tasks, has been for many reasons of the main functions that I execute with the programming of goverlan, being this system the one in charge to administer my works so that the information of my company is truthful and objective, where it is easier to handle a support of activities in my organization, guaranteeing a fulfillment of the tasks that must be carried out by my employees to be able to generate conformity in the obtained results. ### 22. Simple to use, detailed tools **Rating:** 4.0/5.0 stars **Reviewed by:** Bill B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2020 **What do you like best about EV Reach?** We primarily use the remote desktop application. I like the ability to remote to mulitple machines in a tabbed view. This saves a lot of time. **What do you dislike about EV Reach?** Tried setting up the Reach server so we can connect to machines outside of our domain. It doesn't work, and finding help is difficult. So to sum up my dislike: Lack of support. **Recommendations to others considering EV Reach:** Good Product. Able to replace many individual products under one roof. Feature set is good. Software distribution and scripting can use some more tweaks, but it's detailed enough to be used in a enterprise environment. **What problems is EV Reach solving and how is that benefiting you?** The remote support issue is where Goverlan fits into our organization. There is so much more that it can do, but having time to implement is prohibiting us from using the other features. ### 23. Found this at a conference and it's been a FANTASTIC tool **Rating:** 5.0/5.0 stars **Reviewed by:** Les L. | Desktop Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about EV Reach?** Ease of use and completeness of functionality. Love the Reach server. With the Coronavirus changes in people working from home, this gave us the ability to support personal computers. When it first started I asked them about adding Powershell functionality, and they did. That means that they actually listen to their clients. **What do you dislike about EV Reach?** Not much to dislike. With the full features and programming features, it just works. **Recommendations to others considering EV Reach:** If you don't have a system in place for remote desktop, this would be a game-changer for support, both remote desktop and system support with reports and asset management. **What problems is EV Reach solving and how is that benefiting you?** During this crisis, we have been able to remotely support our end users without having to use Skype/Teams desktop sharing. We still have admin rights on the remote machines. ### 24. Comprehensive tool for endpoint management on a Windows network **Rating:** 4.5/5.0 stars **Reviewed by:** Brian F. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2017 **What do you like best about EV Reach?** Process automation is the primary reason this tool is so powerful, without requiring a time consuming investment in scripting for one-off tasks. The remote management feature is quite handy, but not unique until combined with the automation. The REACH Server component is now both the RMM gateway and an important logging and reporting tool - what was good in previous versions is now indispensable. The complete suite covers the majority of desktop management duties, and the more you put into learning the automation processes, the more you get out of it. The recent change to subscription licensing prompted me to buy more seats, and holding the licenses for the LAN on the REACH Server makes management of that easy. The help desk integrations in 9.5 are welcome, I hope to see ours soon. I think the segregation of duties is wise, many help desk "suite" solutions have mediocre RMM and process automation tacked on, which Goverlan shines at. **What do you dislike about EV Reach?** For any automation task that affects more than a few dozen endpoints, the workstations running Goverlan had best be fairly beefy - depending on the task, a few hundred endpoints can bring a quad core machine to 99% utilization. Know that going in, and it's not a big deal. Change control is either too hard for us to figure out or non-existent, we rely on external documentation. This is a problem because with great power comes great responsibility! I would hope to see the logging and auditing extended via the Reach server in the future. Sharing automation tasks between admin workstations is manual - it would be better to have a repository on the REACH server so every admin has a consistent toolset, and any improvements are immediately shared. **Recommendations to others considering EV Reach:** Demo, trial, watch the webcasts. For what it does it's straightforward, but complex tasks require forethought. Don't do a 30 minute skim and think you've come close to understanding what you can accomplish. If you've done a fair amount of scripting, that will help you appreciate what they're doing under the GUI. **What problems is EV Reach solving and how is that benefiting you?** Mass deployment of software, mass configuration updates - did you want SMB1 disabled RIGHT NOW after that security scare? Don't want to wait for GPO's to get updated? NO PROBLEM. Trigger an immediate Windows Update on an OU of workstations, DONE. For that matter, upgrading a complicated ERP suite needs not involve visiting each workstation, dozens of machines can be accessed simultaneously with the RMM tools, so even un-scriptable messes are more manageable. ### 25. It was recommended to me years ago and I love it. **Rating:** 5.0/5.0 stars **Reviewed by:** Jason V. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2020 **What do you like best about EV Reach?** The ease of remoting into users active sessions, to see issues as they are occurring. GoverLan saves me tons of time. **What do you dislike about EV Reach?** The automated scripts can sometime be difficult to get perfect, but are very helpful when they are done. **Recommendations to others considering EV Reach:** It's a fast, easy and powerful way to remotely administer users computers. Without goverlan I wouldn't be able to handle the workload that I do. **What problems is EV Reach solving and how is that benefiting you?** It's saves a lot of time. When we have a user request I can just look up the user by name, id the logged in computer that they are on, remote in and fix most issues without having to leave my desk (especially helpful with remote workers). ### 26. Great tool for SysAdmins and CSTs **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie M. | Server Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2017 **What do you like best about EV Reach?** I like the robustness of tools that are packed into this software. From IP scanning which is a necessary tool used by IT admins a lot to patch management and remote desktop, this tool is quite robust for the money that they charge. Remote desktop is something that works well in most cases, and it's versatile too as we can connect to AMT/VPro instances as well as RDP, SSH, VNC and several other connectivity methods. **What do you dislike about EV Reach?** Could use a little refinement in the UI, some things don't work as advertised for one reason or another. One thing being the Reach abilities with computers that are on external networks. Now, I could have totally configured our environment wrong, but that doesn't ever seem to work as advertised. If it did, it would be an amazing thing for us to have. **Recommendations to others considering EV Reach:** Make sure that you have a good understanding of how the system works before implementing, and test test test! **What problems is EV Reach solving and how is that benefiting you?** Mass deployments of policies, remote desktop inside and outside (when it works) of the firewall. We also use the tool for reporting on patches, software product checks for licensing "true up" as well as a general view of our AD environment which enables us to allow certain users into our AD environment without giving them direct access to our Domain Controllers. We do some incident management via integrations with ManageEngine ServiceDesk Plus which works well for the most part. There is some tweaking to do there, but overall works well since it's a new feature. ### 27. Works ok-but crashes **Rating:** 4.0/5.0 stars **Reviewed by:** Tina B. | Director Of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2017 **What do you like best about EV Reach?** Easy interface to use and I like the new updated look to it. Navigates the same. **What do you dislike about EV Reach?** Crashes often, especially in the middle of pushing out software to machines. **Recommendations to others considering EV Reach:** Great to send out remote deployments, doesn't always work 100% of the time. **What problems is EV Reach solving and how is that benefiting you?** Simply pushing out software remotely--would like to start using the remote function. ### 28. GoverLAN Reach Allows Easy Remote Assistance to All Users **Rating:** 4.5/5.0 stars **Reviewed by:** Jason L. | IT Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2019 **What do you like best about EV Reach?** GoverLAN Reach is extremely easy to deploy and use, with floating technician licenses allowing a small team to keep costs low. We have been able to meet and exceed the expectations of the teams we support, providing an alternative to in-person presence across several company locations in multiple countries. Support instances that would normally require discussing the resolution with a poweruser to assist other users, can be mitigated entirely to a single technician in a quick and easy remote session. The integration with AD to look query logged-in sessions from users prevents the need to cross-check inventory lists to see which computer must be connected-to for support for a particular user, and allows speedier lookup for users connected to terminal servers. **What do you dislike about EV Reach?** GoverLAN Reach has some incompatibilities between versions, but the ability to deploy and upgrade client software from the technician-facing software allows quick resolution to keep all user equipment up-to-date. **Recommendations to others considering EV Reach:** GoverLAN Reach works best with the provided server software in place as well; this can allow certain policies to be standardized across clients, and allows for searching for usernames as well as computers; allowing support to be given quicker, rather than cross-referencing inventory systems to identify which computer a user is logged into. **What problems is EV Reach solving and how is that benefiting you?** GoverLAN Reach has allowed our team to provide a level of support that is normally expected from a much larger team, and also allowed remote users to be receive the same assistance that normally requires a physical presence. ### 29. Great Product for HelpDesk! **Rating:** 5.0/5.0 stars **Reviewed by:** Hunter E. | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2020 **What do you like best about EV Reach?** The easy of patching, running programs, and the integration with multiple ticketing systems. **What do you dislike about EV Reach?** None right now. I would say more templates for process automation **What problems is EV Reach solving and how is that benefiting you?** Finding who owns what computer and cost saving as we don't have to use a third party to assist people off network. Another thing, we have got rid of VNC viewer as Goverlan Remote control uses vnc viewer ### 30. Ultimate remote troubleshooter **Rating:** 5.0/5.0 stars **Reviewed by:** Travis B. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2019 **What do you like best about EV Reach?** I would have to say the best thing going for it is the interface. It shows a mirror image of your active directory making searches pretty smooth. The changes made also reflect back to the AD accounts as well. The remote side is fairly decent. Better than many of the solutions I have worked with in previous years. **What do you dislike about EV Reach?** New agent version for every version of goverlan. When Multiple techs aren't on the same version of the software, different versions of the agent are installed which in turn requires removal of the other agent and reinstallation of the agent for your version. I would like to see the agent stay the same among the different versions. I am not a fan of how it works if the device switches from wired to wireless often. Sometimes it does get confused and doesn't show the device online if it switched, you can still connect but the list itself doesn't always pull the information needed to make that change. **Recommendations to others considering EV Reach:** There are not a lot of options out there that come close to this solution. **What problems is EV Reach solving and how is that benefiting you?** There are so many things this solution does it is hard to list all the benefits. It is a great all in one solution when it comes to maintaining devices out there. We are able to troubleshoot a number of issues without having to go out to the locations. This definitely helps us with time management with the overwhelming number of devices across our various locations. ### 31. More than just remote support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Liz D. | Helpdesk Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2019 **What do you like best about EV Reach?** I love that I can set up printers and remove software via the console without having to interrupt users. I love the feature to remotely view and interact with Windows Event viewer. The remote command line utility is helpful and offers suggestions on pre-defined commands that you can send to the console. You can also customize the list of available commands which is nice. **What do you dislike about EV Reach?** I don't know if it's how we have things set up but, the console doesn't usually show logged in users. I think this is something I could adjust but, am not sure how to take care of it. I may just need more time to dig into the help. **What problems is EV Reach solving and how is that benefiting you?** I use Goverlan to log in remote and do user training live while sharing their screen. It allows us to talk and work together without me breathing down their neck at the desk. It is helpful for remote locations of course but, not just that. I can fix issues for my users without having to log into their console by using the Goverlan Remote Console. It allows me to remotely power cycle stations. ### 32. Good Tool at a Good Price **Rating:** 5.0/5.0 stars **Reviewed by:** Charles S. | VP for Information Technonolgies, Legal Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2019 **What do you like best about EV Reach?** Goverlan is my go-to utility for managing Windows endpoints, especially desktops, both on LAN and remote. Goverlan has nearly any capability that could be desired, all well-presented and organized. This is much more convenient than using many separate tools and scripts. The ability to extend Goverlan with scripting and external utilities is a big plus. And all of this is available for a good price. **What do you dislike about EV Reach?** The Goverlan Agent could be more robust. More support for server-side technologies such as Hyper-V would be desirable. **What problems is EV Reach solving and how is that benefiting you?** I can easily get an overview of all desktops on the network and what condition they are in. User support is greatly facilitated by both remote access to the user's desktop, plus chat, plus the ability to run command or control services through the network. The ability to send notifications to certain desktops is very handy. I use that often to inform users of a service interruption. ### 33. Makes remote administration a breeze. **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher C. | Systems Administrator II, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2019 **What do you like best about EV Reach?** Remote Administration options are perfect for lean departments. You can remove update group policies, access a remote task manager, access a remove CMD prompt, and so much more. **What do you dislike about EV Reach?** One thing to note is that goverlan uses an agent on the computers. Standardize on this version if you are a part of a team; otherwise, you will have mismatching versions and need to either update the client or your pc constantly. Although updating a client version is extremely easy, it is sometimes annoying. . **Recommendations to others considering EV Reach:** Remote Clients, Remote Desktops, Remote Administration - Goverlan can solve any problems related to this for you. I use it everyday for a variety of situations. **What problems is EV Reach solving and how is that benefiting you?** Goverlan Reach makes remote administration simple. There is one unified console that I can login to and connect with any of my clients from around the world. It contains simple and more advanced features that should suit every IT administrator in some capacity. ### 34. Review from IT Support Desk Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Nathan M. | IT Support Desk Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2019 **What do you like best about EV Reach?** We love the ability to help support the user without interfering with their work. Example: Adding network printers from the back end etc... Along with gathering detail info of their system they are working on. **What do you dislike about EV Reach?** With a company of 300+ employees the ability to keep DNS updated seem buggy. Sometimes it does not see computers or users even though they are clearly on. Usually a reboot of that persons computers works, but that's not always the case and we have to find other remote methods to troubleshoot. **Recommendations to others considering EV Reach:** Goverlan has a ton of features, my suggestion is to get some lessons to learn every feature that is has to offer. I know us as an organization are not even using Goverlan to its full potential only due to the fact we do not know how to use them. **What problems is EV Reach solving and how is that benefiting you?** We use Goverlan a lot to kick user off our RPD session on servers as well are remote into their server session to troubleshoot their common issues with software. ### 35. Great idea, cost effective and a bit of a headache **Rating:** 3.5/5.0 stars **Reviewed by:** Kevin R. | Managing Principal and President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2020 **What do you like best about EV Reach?** It is great to be able to use goverlan over the internet. It is a very powerful tool. However is is a bit of a skill to learn and manage it. The application is full of remote control features and remote management capabilities. It is awesome for IT department use. **What do you dislike about EV Reach?** It’s hard to remember where to find all the buttons for features if you don’t use it every day. It was not consistent in being able to connect to remote computers. I spent a lot of time troubleshooting just connecting to remote computers. TeamViewer and VNC are much easier to manage if you just need pure remote control and not remote administration. Also a server is required to implement this solution unlike other solutions. **What problems is EV Reach solving and how is that benefiting you?** Solving remote admin of computers. It is very const effective. ### 36. Good for Inner workplace support and assistance **Rating:** 4.0/5.0 stars **Reviewed by:** Michael R. | CAD Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2020 **What do you like best about EV Reach?** Quickly allows you to find a user's PC and quickly join. **What do you dislike about EV Reach?** The amount of resources it needs to operate efficiently **What problems is EV Reach solving and how is that benefiting you?** Someone may have an error with their CAD program, i can quickly join them and assess what the issue is and in most cases solve it without leaving my desk. ### 37. Efficient Computer Management **Rating:** 4.5/5.0 stars **Reviewed by:** Jack T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2020 **What do you like best about EV Reach?** I like having all the controls I need in one place - and for the integration with Active Directory, it is a lot faster to use Goverlan than using Active Directory directly. **What do you dislike about EV Reach?** Getting it to push software to clients was a little tricky to learn, but it works great and was worth the effort, once I got the hang of it. **What problems is EV Reach solving and how is that benefiting you?** Reports are a really useful feature, as it allows us to, for example, find out which workstations have a software package that needs to be updated. ### 38. Efficient and Inexpensive **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff R. | Networks & Comm Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2020 **What do you like best about EV Reach?** As a small IT shop, we are often expected to accomplish more with less. Goverlan allows us to reach out and manage workstations with relative ease and improves our efficiency saving time for fires burning elsewhere. **What do you dislike about EV Reach?** There are moments where the software just appears to go to sleep... I credit this with being part of a geographically diverse company. With computers from coast to coast, I suppose it takes time to connect. **What problems is EV Reach solving and how is that benefiting you?** Goverlan Reach gives us the ability to reach out and touch our remote users workstations easily. ### 39. Great Low Cost Solution for Small, Medium or Large Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Derrick E. | Communications Network Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2020 **What do you like best about EV Reach?** Love the fact the licensing is not based on end devices, instead on number of technicians using the product. Make for a low cost solution for anyone. Great features and they are always willing try to expand and grow the product. **What do you dislike about EV Reach?** Haven't found anything yet that I dislike. Any troubles that I have had, they have quickly helped me out with a solution. **Recommendations to others considering EV Reach:** Try it out, you'll like it! You can not only use it with Goverlan's Client software, but with RDP, VNC and much more. **What problems is EV Reach solving and how is that benefiting you?** I can easily go from managing a client machine onsite to working with someone that is offsite. If someone can connect to the internet, I can get them to run the client and let me in to help them. ### 40. Easy to use, Strong tools **Rating:** 4.5/5.0 stars **Reviewed by:** chase h. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2020 **What do you like best about EV Reach?** Task manager is accurate, Low power consumption, and easy to use file manager **What do you dislike about EV Reach?** Sometimes doesnt allow you to exit or cancel as easy as i would like. **What problems is EV Reach solving and how is that benefiting you?** Remote support issues I am resolving, helps with remote task manager ### 41. Excellent Featureset for On-Premise environments **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2018 **What do you like best about EV Reach?** Goverlan provides me with a powerful set of remote management features, at a price point that was much better than competitors. I'm able to remotely administer systems at multiple locations across our deployment base with minimal hassle of getting connected. I appreciate how many features are baked in to the GoverLAN console - this allows help desk users to check for issues on a system in an easy to use way without requiring a remote control sessin. **What do you dislike about EV Reach?** I feel the automation module is confusing and less feature rich than it ought to be. I'd also like to see the Reach server portion be capable of execution scheduled actions so that I don't have to leave a console license permanently tied up. Agent connections are tied to DNS entries for the clients - this gives issues if the DNS record for a client PC is inaccurate. **Recommendations to others considering EV Reach:** If you're looking for software to manage a large number of remote PCs without VPN connection, GoverLAN reach is adequate at best. **What problems is EV Reach solving and how is that benefiting you?** We have remote employees spread out across the country, Goverlan Reach has allowed me to manage systems that don't frequently connect to the corporate network. Scanning for endpoints with vulnerable versions of software and deploying updated versions automatically. Augment Windows Server Update Services (WSUS) with additional automation to connect to and force updates to deploy on straggling endpoints. Schedule reboots for systems with excessive uptime. Audit installed software on PCs to determine licensing seat requirements. ### 42. GoverLan in Schools **Rating:** 5.0/5.0 stars **Reviewed by:** Travis B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2020 **What do you like best about EV Reach?** The ability to see all my PC's within my Domain and the data associated with them! (OS, user, location, and description at first site!) **What do you dislike about EV Reach?** The ability to reach clients when they are off-campus and the issues with controlling Mac machines. I hear this is getting fixed with GoverLan Reach Console 10. **Recommendations to others considering EV Reach:** Need to automate certain processes or the ability to remote into machines GoverLan is the product. **What problems is EV Reach solving and how is that benefiting you?** Teachers reach out via the help desk and I log into my GoverLan machine and instantly can log into their machine (if they are on campus) and I can walk through with them on their issues. ### 43. Great Support Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about EV Reach?** We use the product to support over 250 end-user desktops. This tool makes life easier by allowing for scripts and other automated steps from a single user interface. The remote control aspect is by far the most used in our environment. The ability to see the specs and technical information on an end-user device without having to log in is fantastic. Active Directory integration is key and helps us keep everything connected. We can reset passwords and do other AD work from a single point. **What do you dislike about EV Reach?** There is no support for Android devices. We have quite a few of these and it would be nice to help with remote support on these type of mobile devices. I understand that there are technical difficulties to this, but it would be a great feature. **Recommendations to others considering EV Reach:** Get trials and compare **What problems is EV Reach solving and how is that benefiting you?** Easy remote access and centralized management of end user devices. This has greatly reduced our IT management costs by increasing the automation. It has become a force multiplier for our small IT staff. I would recommend this product to anyone that has to support a lot of PCs with a small staff. ### 44. Goverlan Revuew **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2020 **What do you like best about EV Reach?** It gives me the option of connecting to a device using SSH, Putty, RDP and remoting in from one window **What do you dislike about EV Reach?** The software is clunky and really bad to use the interface is very slow and sometimes the connection would time out i have found that using the SCCM remote to be very easy and light and gives me more options than Goverlan **Recommendations to others considering EV Reach:** n/a **What problems is EV Reach solving and how is that benefiting you?** WE did intial software trouble shooting but reverted back to SCCM remote as it is very light weight and integrated and easy to use ### 45. easy to use. very straight forward **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas R. | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2020 **What do you like best about EV Reach?** simple to use, easy to deploy on local network **What do you dislike about EV Reach?** a bit confusing at times when you are not 100% sure on how to use it. **Recommendations to others considering EV Reach:** give it a try, you have nothing to use. **What problems is EV Reach solving and how is that benefiting you?** save with travel as now we can use the internet to troubleshoot ### 46. Able to provide me with details performance of a remote machine **Rating:** 4.5/5.0 stars **Reviewed by:** Christine K. | End Users Support, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about EV Reach?** Able to provide me with details performance of a remote machine, when most of the other tools are not able to provide. It helps very much in my area of working to troubleshoot the users’ PC performance issues. **What do you dislike about EV Reach?** Not really much. Except that it takes longer time to get connected to remote PC when I need to remote to the user’s PC. **What problems is EV Reach solving and how is that benefiting you?** Users’c PC performance issues. Uninstall programs from users’s PC remotely. Remote to users’s PC for troubleshooting. To run command prompt on user’s PC at the backend without disrupting the users. ### 47. It is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2020 **What do you like best about EV Reach?** How many functions you can use as a helpdesk technician **What do you dislike about EV Reach?** It needs better documentation for how everything works. **Recommendations to others considering EV Reach:** Definitely use if you have to manage PCs remotely **What problems is EV Reach solving and how is that benefiting you?** We are able seamlessly remote in to machines and set automations. ### 48. Goverlan Reach Console 9 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2019 **What do you like best about EV Reach?** We were looking for the remote desktop and remote assist software for help desk staffs to troubleshoot users problem. It allow seamless remote control when desktops or servers hang. Easy of file transfer from local to remote workstation. **What do you dislike about EV Reach?** It require constant update the remote client to the latest release in order to remote control. Also it require admin right to install the software. Sometime device fail to wake up for remote control. **Recommendations to others considering EV Reach:** Licensing base on number of Tech instead of per end node/user License. Easy of unattended remote control. Easy deployment of the agent via Group Policy. **What problems is EV Reach solving and how is that benefiting you?** Install software and update device drivers. Troubleshoot application problems. User training of the application software. Windows update and patches. End devices fail to startup. Unattended software install/update without user login. ### 49. An easy way to manage a network **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2020 **What do you like best about EV Reach?** The console is very intuitive and quick for finding and managing users or pc's on my network. **What do you dislike about EV Reach?** The only problem i really have is sometimes when the installation fails it doesn't give me any additional information as to why it failed. It tells me to look elsewhere and I can never seem to find the location of the information for the failiure. **What problems is EV Reach solving and how is that benefiting you?** Saves me alot of work trying to remote into computers that are not on premises but are on our domain. ### 50. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Zack B. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2019 **What do you like best about EV Reach?** This tool is a really great one for help desk staff. The features are remarkable from integration of smart cards, remote task manager and remote command line. **What do you dislike about EV Reach?** I really do not have any dislikes on the product. The only issue i have noticed is at times you need to reconnect your session to get the smart card linked again **Recommendations to others considering EV Reach:** Dont look anywhere else, This product is by far one of the best i have ever used! **What problems is EV Reach solving and how is that benefiting you?** Managing remote users with Goverlan is a breeze. The ease of use is for anyone ## EV Reach Discussions - [DNS Issues](https://www.g2.com/discussions/dns-issues) - 1 comment, 1 upvote - [Is this just a Remote Desktop Solution or can I also do software deployment?](https://www.g2.com/discussions/product-information-3be546e7-99c4-4a78-844e-cedcf151ac05) - 2 comments, 1 upvote - [Is this product designed to manage corporate internal endpoints or over-the-internet external endpoints?](https://www.g2.com/discussions/product-information-6ece32f2-dddc-410f-b7b1-84ddf1d2c4cc) - 2 comments, 1 upvote - [Is this a Cloud-based solution or self-hosted? Is it secure?](https://www.g2.com/discussions/product-information-792d3484-3b09-481b-988d-e60e155f001c) - 2 comments, 1 upvote - [How is this product priced?](https://www.g2.com/discussions/pricing-information) - 2 comments, 1 upvote - [View EV Reach pricing details and edition comparison](https://www.g2.com/products/ev-reach/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+09%3A28%3A16+-0500&secure%5Bsession_id%5D=af40cafb-c699-4a7f-8e64-ae2a0b50e434&secure%5Btoken%5D=c13d866c6916365fd20b84b0ce82509cd9af8e3eee526884275c80ae76d74f40&format=llm_user) ## EV Reach Integrations - [ActiveDirectory Domain Controller for Windows 2016](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) ## EV Reach Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Analysis** - Threat Detection **Maintenance** - Remote Reboot - Remote Printing **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Endpoint Protection - Patch Management - Service Management - Workflow Management **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top EV Reach Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,006 reviews) - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) - 4.7/5.0 (386 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (479 reviews)