# Enumerate Reviews **Vendor:** Enumerate **Category:** [Community Association Management Software](https://www.g2.com/categories/community-association-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 131 ## About Enumerate Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations. We make it easier to run associations by digitizing and optimizing their accounting processes, operational workflows, AR & AP payments, and resident engagement, ultimately reducing administrative tasks by over 75%. With tens of thousands of communities and millions of homes managed, Enumerate is a leader in supporting tens of thousands communities across America. ## Enumerate Pros & Cons **What users like:** - Users appreciate the **ease of use** with Enumerate, finding everything they need accessible and automated. (7 reviews) - Users commend the **fantastic customer support** from Enumerate, highlighting their dedication and assistance in resolving issues efficiently. (5 reviews) - Users value the **customization options** of Enumerate, enhancing usability and integration with existing systems. (2 reviews) - Users appreciate the **navigation ease** of Enumerate, finding it user-friendly and smooth for HOA management tasks. (2 reviews) - Users love the **global search functionality** of Enumerate, making it easy to find information quickly. (2 reviews) - Users praise the **professionalism of staff** at Enumerate, highlighting their helpfulness and prompt support in addressing needs. (2 reviews) - Tenant Management (2 reviews) - Accessibility (1 reviews) - Users value the **centralized management** of Enumerate, benefiting from global search and multi-property linking features. (1 reviews) - Communication (1 reviews) **What users dislike:** - Users struggle with **poor customer support** , experiencing delays in response times that hinder timely assistance. (2 reviews) - Users experience **poor reporting** , with challenges in tracking communications and lengthy resolutions affecting usability. (2 reviews) - Users find **accounting complexity** with Enumerate, particularly struggling with edits, voids, and reporting functionalities. (1 reviews) - Users face **email management issues** due to limited editing flexibility and slow support response times, affecting overall efficiency. (1 reviews) - Users find the **limited features** hinder customization, making it difficult to tailor Enumerate to specific needs. (1 reviews) - Misleading Advertising (1 reviews) - Navigation Issues (1 reviews) - Users express frustration over **payment issues** , specifically the lack of free ACH payment options for dues assessments. (1 reviews) - System Complexity (1 reviews) ## Enumerate Reviews ### 1. User-Friendly Accounting and Reporting with Smooth Integrations and Great Value **Rating:** 4.0/5.0 stars **Reviewed by:** Alexis B. | President and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Enumerate?** It’s very easy to handle accounting, financials, and reporting in a way that’s truly user-friendly. We also love how smoothly we can work within the Engage portal and other integrated apps. While there are some minor flaws in performance, overall the system allows for quick searches and data changes. Pricing is just right. Onboarding was great, but I do wish there was better support at times. We use a few of the smart AI or intelligence tools yet, but hopefully we will use more in the future. **What do you dislike about Enumerate?** My biggest gripes with the system are the inability to automatically filter out previous owners on reports and e-blast communications, restriction on reports that do not allow for all contact information to be displayed on one report. **What problems is Enumerate solving and how is that benefiting you?** Day to day operations and accounting. **Official Response from Amanda Kaplan:** > Thank you for your detailed feedback, Alexis! We’re glad to hear Enumerate is delivering value and helping streamline your accounting and reporting. We also appreciate your insights on reporting and support—your feedback helps us continue to improve. ### 2. Easy, Board-Ready Reporting and Effective Account Management **Rating:** 4.0/5.0 stars **Reviewed by:** Angie Y. | Vice President of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Enumerate?** Reports are very easy to pull and share with board members, and they include all the necessary information for them to disseminate. Accessing accounts and reviewing information, uploading files, and handling similar tasks are also great attributes. **What do you dislike about Enumerate?** It feels like Enumerate isn’t working diligently enough to keep refining the product and to keep up with the new standards competitors are setting. AI solutions and website integrations, without charging extra, are the kinds of tools that could make the system easier for managers to use. **What problems is Enumerate solving and how is that benefiting you?** I’m not really sure how Enumerate is supposed to be working to solve the issues that affect our company. It seems like whenever there’s an update of some kind, it ends up creating new problems instead of fixing the existing ones. **Official Response from Amanda Kaplan:** > Thank you for sharing your feedback. We’re glad to hear that board-ready reporting and account management have been valuable for your team. We also appreciate your candid input on updates and innovation. Continuous improvement and stronger integrations are key focuses for us, and feedback like yours directly shapes our roadmap. We’d welcome the chance to connect and learn more about how we can better support you. ### 3. Easy to Use with a Helpful Online Manual **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa G. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Enumerate?** How easy it is to use, the online help manual. **What do you dislike about Enumerate?** Some of the items if posted the wrong account or GL cannot be corrected they need to be deleted and redone totally and you can't always do that if it is part of a bigger batch or you are in a different month when the issue is discovered. **What problems is Enumerate solving and how is that benefiting you?** helps log account payable and receivable for the community. Provides with past due statements, and reports for board members and shareholders. **Official Response from Amanda Kaplan:** > Thank you for the 5-star review! We’re so glad to hear Enumerate is easy to use and that the online help manual has been helpful. We also appreciate your feedback on correcting posted items and will share it with our product team. ### 4. Streamlined HOA Management with Exceptional Training **Rating:** 5.0/5.0 stars **Reviewed by:** Beverlee P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Enumerate?** I use Enumerate for organization and it provides easy access to work orders and forms, which is helpful for our residents and any issues they have. During the training phase, the one-on-one personal training is amazing. I appreciate the transparency and easy access Enumerate offers. The initial setup was extremely easy, thanks to all the help and guidance from their staff. **What do you dislike about Enumerate?** There is nothing that I dislike about Enumerate as of yet. **What problems is Enumerate solving and how is that benefiting you?** Enumerate helps with organization, provides easy access to work orders and forms, and ensures transparency. It allows easy access for our residents and addresses any issues. **Official Response from Amanda Kaplan:** > Thank you for the wonderful review! We’re so glad to hear that Enumerate is helping streamline your organization and that our training and support team made your setup experience a smooth one. We truly appreciate your partnership and look forward to continuing to support your community. ### 5. Ease and Interest of Enumerate. **Rating:** 5.0/5.0 stars **Reviewed by:** Di F. | User, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2025 **What do you like best about Enumerate?** I can daily get the menu from our pub. I can see the things people are selling, and things people have to say about different things...also love learning what is happening in my commuity. I also have lost the emails and customer support has been fantastic. I like that I can easily find forms I need and find out who is in charge of what **What do you dislike about Enumerate?** Just that if I LIKE something or think it is great I cannot just give thumbs up without posting a whole post. **What problems is Enumerate solving and how is that benefiting you?** Just helping me find information I need. Ease of use for me, however there are some that just do not understand. I think another class would be beneficial where people could learn how to use Enumerate. **Official Response from Amanda Kaplan:** > Thank you so much for sharing your thoughtful feedback! We’re thrilled to hear that Enumerate has made it easier for you to find information and stay connected with your community. Your note about wanting a quick “thumbs up” option is great feedback — we’ll be sure to share that with our team. We appreciate your support and are so glad Enumerate is helping make your experience smoother! ### 6. Easy Navigation and Payment Processing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Enumerate?** I find Enumerate easy to navigate, which makes my work smoother. It's also easy to process payments, simplifying financial transactions. The initial setup was very easy, saving me time and effort. **What do you dislike about Enumerate?** An app would be nice for folks in the field. **What problems is Enumerate solving and how is that benefiting you?** Enumerate makes property management easy by handling AP, payroll, marketing, and mailings. It is easy to navigate and process payments, streamlining our operations. **Official Response from Amanda Kaplan:** > Thank you for your thoughtful feedback! We’re glad to hear Enumerate is making navigation and payment processing easier for your team. We also appreciate your suggestion—our FieldOps mobile app is designed for teams in the field to manage CCRs and violations on the go. If you’re interested in learning more, we recommend connecting with your Customer Success Manager. ### 7. Simplifies Accounting with Ease of Use **Rating:** 4.5/5.0 stars **Reviewed by:** Marie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Enumerate?** I like how easy Enumerate is to use, which simplifies my tasks significantly. I also appreciate the system's ability for report presentation, which enhances how I manage and present financial data. **What do you dislike about Enumerate?** Nothing **What problems is Enumerate solving and how is that benefiting you?** Enumerate makes it easy for me to track things and simplifies paying our bills. **Official Response from Amanda Kaplan:** > Thanks so much for your feedback! We’re glad to hear Enumerate is making your accounting tasks easier and helping streamline your reporting and bill pay—we appreciate you taking the time to share your experience. ### 8. Emumerate has improved! **Rating:** 4.5/5.0 stars **Reviewed by:** Traci M. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Enumerate?** Support for the most part. The knowledge base and university are very well done. **What do you dislike about Enumerate?** Waiting and not receiving an eta on an outstanding request leaving the resident in limbo for more than a week. **What problems is Enumerate solving and how is that benefiting you?** Assistance with new communities, a master and sub association. I'm able to assist the owners in a timely manner. **Official Response from Amanda Kaplan:** > Thank you so much for sharing your feedback! We're thrilled to hear you’re finding value in our knowledge base and university resources. We truly appreciate your support and are glad Enumerate is helping you assist your communities more efficiently! ### 9. Past vs Present **Rating:** 3.5/5.0 stars **Reviewed by:** Heather W. | Owner, Registered Agent, Association Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Enumerate?** Presently - it seems that Enumerate is making great strides to help managers with their daily tasks and providing the training and tools to make their businesses successful. The customer service has greatly improved and it is nice to see that training opportunities seem to be increasing. **What do you dislike about Enumerate?** The costs associated for members to pay their dues assessments. It is unfortunate that a company the size of Enumerate cannot find a way to provide free ACH payments by members in their platform. I am a very small business and I have had to find a way for members to have access to FREE ACH payment options. I eat a small portion of the cost, but it is ABSOLUTELY worth it to retain happy clients. I wish that Enumerate would collaborate with their financial partners to find a way to make this happen. **What problems is Enumerate solving and how is that benefiting you?** database management and data integrity. Financial reporting to my communities. **Official Response from Amanda Kaplan:** > Thank you for your feedback! We're thrilled to hear that our training, tools, and customer service improvements are making a positive impact. We also appreciate your input on ACH payment options and understand the importance of cost-effective solutions. We're continuously exploring ways to enhance our platform and will share your concerns with our team. ### 10. Enumerate Engage Review **Rating:** 4.5/5.0 stars **Reviewed by:** Charles K. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Enumerate?** The platform is incredibly easy to use and very user-friendly. The interface is clean, intuitive, and well-organized, making navigation a breeze. Everything is straightforward, which makes it accessible for both beginners and experienced users. I appreciate how simple it is to find what I need without unnecessary complexity. The overall experience is smooth and efficient, ensuring that tasks can be completed quickly and effortlessly. Whether you're a first-time visitor or a regular user, the website provides a seamless experience that makes it a pleasure to use **What do you dislike about Enumerate?** One potential improvement could be making the process of adding dynamic forms even easier. If there isn’t already a tutorial or guide available, incorporating one could enhance usability, providing a step-by-step walkthrough to help users fully utilize this feature. **What problems is Enumerate solving and how is that benefiting you?** Great customer service department if an issue arises. ### 11. Enumerate has been helpful in HOA management overall, however, the glitches are adding up **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Enumerate?** readily available anywhere. The engage software is new and seems to be more user friendly. Enumerate has everything we need as HOA manager, if it is functioning properly. **What do you dislike about Enumerate?** software will switch between communities while performing a task, throwing you off until you realize you're on a different community. When sending messages to the Owners, if you need to revise you cannot. You have to start all the way over, and I reported this a while back. No resolution has been provided and recreating the messages when you see an error can be very time consuming. **What problems is Enumerate solving and how is that benefiting you?** I have not received a resolution for tickets to problems I am experiencing. **Official Response from Amanda Kaplan:** > Thank you for your honest feedback. We're happy to hear that Enumerate and Engage have been useful in managing your HOA. We also appreciate you bringing your concerns to our attention—your input is important to us, and we’ll make sure it’s shared with the right teams to help improve your experience. ### 12. Extremely Pleased With On-Boarding and Customer Support Services **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy M. | Director of Web Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Enumerate?** I am very pleased with the on-boarding and customer support services provided! Both teams are professional, incredibly helpful and attentive to our needs. They address our concerns promptly and provided clear, effective solutions. Keep up the great work! **What do you dislike about Enumerate?** It is not a dislike as I believe this is an area currently being addressed/updated - Engage Support Videos. I look forward to the addition of overview/training videos designed specifically for Homeowners and/or Board use on the Engage website product. **What problems is Enumerate solving and how is that benefiting you?** Enumerate's Engage product enables us to offer our associations a professional online presence that assists with communication amongst homeowners. **Official Response from Amanda Kaplan:** > Thank you for your kind words about our onboarding and support teams! We're thrilled to hear that Enumerate Engage is helping your associations improve communication and enhance their online presence. We also appreciate your feedback on our support videos and want you to know we're actively working to expand and improve resources for both homeowners and board members. In the meantime, here’s a link to our Homeowner videos on YouTube, which can help guide them through logging in and setting up payments. ### 13. It was very informative. Well compiled. **Rating:** 4.5/5.0 stars **Reviewed by:** Julie s. | Executive Assistant / LCAM, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Enumerate?** I like that fact that everything is automated. We love using Engage for all of our properties. Ease of integration and use. **What do you dislike about Enumerate?** That there are certain things that do not sync back to Engage right now. **What problems is Enumerate solving and how is that benefiting you?** Enumerate benefits us with work a order module, automatic reporting, online access to homeowners accounts while viewing work order status and CCR letters, etc.... **Official Response from Amanda Kaplan:** > Thank you so much for your thoughtful review! We're glad to hear you find Enumerate informative and easy to use—especially that Engage has streamlined processes across your properties. We appreciate your feedback and are always working on improvements. Your support means a lot to us! ### 14. clean/modern interface, does what we need it to **Rating:** 4.5/5.0 stars **Reviewed by:** Jared L. | Community Association Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Enumerate?** the user interface is smooth and easy to use. What it may lack in detail/customization is made up for in ease of use. Also integrates with other systems we utilize. **What do you dislike about Enumerate?** While I admit that I'm not our company's point of contact with Enumerate, but I get the feeling it is cumbersome to have additional features added, or to tailor to our specific needs. It certainly works, but would be nice if end users could tweak setup/tools to match needs. **What problems is Enumerate solving and how is that benefiting you?** property management system, client management, notifications to clients, accounting for Associations and owners within the Associations, collections, work orders, etc. **Official Response from Amanda Kaplan:** > Thank you for your feedback - we're glad to hear you find our interface smooth and easy to use! We understand the importance of customization and are continuously working to improve our system to better meet the specific needs of our users. Thanks for choosing Enumerate. ### 15. Enumerate & Engage **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Enumerate?** What I like the best of Enumerate is the global search, ability to link multiple properties for one owner, love the ability to right click to open multiple windows, and ability to provide restrictions for roles. **What do you dislike about Enumerate?** I find it challenging that simple edits and voids aren't as flexible from an accounting standpoint. Tracking sent emails via Central could be improved with better reporting. Editing a single check within a batch isn't as seamless as it could be, and support response times can sometimes take up to a week. **What problems is Enumerate solving and how is that benefiting you?** We have been working diligently to work on solutions and trainings. The customer service from that perspective is fine. We have multiple suggestion for future development. **Official Response from Amanda Kaplan:** > Thank you for your feedback. We're glad you enjoy features like global search, multi-property linking, and role-based restrictions. We appreciate your insights on accounting flexibility, email tracking, check batch editing, and support response times—please feel free to reach out with any specific suggestions, as we’re always looking to improve your experience. ### 16. making life easier **Rating:** 5.0/5.0 stars **Reviewed by:** danielle c. | REGISTERED NURSE, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Enumerate?** I like that it gives a view of property performance. **What do you dislike about Enumerate?** It can be difficult to navigate at times. **What problems is Enumerate solving and how is that benefiting you?** It is solving the problem for residents to engage. **Official Response from Amanda Kaplan:** > Thank you for sharing your feedback! We’re glad Enumerate is helping provide clear insights into property performance and supporting resident engagement. We appreciate your note on navigation and will continue working to make the platform even easier to use. ### 17. Very Helpful Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Enumerate?** You can get all the information you need either on the bookkeepers side or as a CAM. You can send out violation notices, eblasts notifications all in the program. I am positive there are things that I do not know how to use as well.....still learning. **What do you dislike about Enumerate?** I do not like how some of the drop down menus are repetitive in Engage. **What problems is Enumerate solving and how is that benefiting you?** Ease of violation notices, looking up accounts, address changes etc.... **Official Response from Amanda Kaplan:** > Thank you for your kind review. We're thrilled to hear that Enumerate is helping streamline your work. We appreciate your note about the drop-down menus—feedback like yours helps us improve. We look forward to continuing to support you! ### 18. Great support **Rating:** 5.0/5.0 stars **Reviewed by:** Araceli S. | Bank Teller, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Enumerate?** The customer rep that helped me, literally helped me out in the best way he could. The task provided seem impossible to even us but he really did do everything he could and gave us all his time . **What do you dislike about Enumerate?** Sometimes I wont be able to get a rep to help me out until a few days later. **What problems is Enumerate solving and how is that benefiting you?** accounts payable. making things more simpler **Official Response from Amanda Kaplan:** > Thank you for your feedback! We're thrilled to hear about your positive experience with our support team and will pass along your feedback. ### 19. Great reponsive support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Enumerate?** It's always easy to get in touch with their support and resolve any issues you have. So easy our support team just sends our users to them. We don;t have to do much. **What do you dislike about Enumerate?** I would like more options in layout design. **What problems is Enumerate solving and how is that benefiting you?** resolved SEO issues with one of our sites **Official Response from Amanda Kaplan:** > Thank you for your feedback—we're glad our support team has been helpful, appreciate your feedback on layout design options, and are happy to have resolved your SEO issues! ### 20. Tops for managing agents and homeowners **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Enumerate?** The search function and work order systems **What do you dislike about Enumerate?** The lack of a quick print for cash receipt **What problems is Enumerate solving and how is that benefiting you?** Transition of managing agent has never been so easy. **Official Response from Amanda Kaplan:** > Thank you for your feedback! We're glad you’re enjoying our search and work order systems, and we appreciate your suggestion about quick print for cash receipts—we’ll pass it along to our Product team. ### 21. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Paula H. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about Enumerate?** TOPS ONE is user-friendly; I love it compared to Pro. Our team with One is very informative, helps in any way and is there for any questions we have. **What do you dislike about Enumerate?** The only thing I have found that I don't like is specific areas; the cursor doesn't land on the following line, meaning I have to use the cursor to add what I need. **What problems is Enumerate solving and how is that benefiting you?** It makes JE much easier and you can Edit if you have a date wrong or any other issues. You can always go back and change it. **Official Response from Karen Roberto:** > Thank you for the glowing review, Paula! While we certainly won't claim perfection, it really is in our plan to get as close as possible. Our primary objective is to make community management easier and one way we get there is by being user-friendly, so I greatly appreciate you sharing your experience. ### 22. Worst Software Out There **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Enumerate?** The only thing I like about TOPS one is the ability to have a custom chart of accounts for each association. However, this can also create a lot of confusion if made too custom. **What do you dislike about Enumerate?** TOPS One support is terrible. They're very slow and usually unhelpful. TOPS pay is confusing and hard to reconcile. Lack of reports and customization of reports. The software is not intuitive at all. **What problems is Enumerate solving and how is that benefiting you?** None - we switched off the platform to Appfolio for many reasons. Appfolio is much more user-friendly, support is exponentially better, and it created a much better experience for our homeowners and board members. **Official Response from Karen Roberto:** > First, thank you for your feedback. It sounds like we had a great opportunity to serve you better in support and we fell short. Our team's core focus is on making community management easier and one component of that is how we support you. While we appreciate the many positive support comments that have been left here, I want to convey that I apologize that you did not feel that same level of support. Again, I appreciate the feedback and we take it to heart. ### 23. Easy To Use Great Software **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa S. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Enumerate?** Owner Access and communication is easy to access and utilize. Financial Reports are detailed a specific, easy to read for everyone. **What do you dislike about Enumerate?** I would have to say not being able to go back I have to constantly open up a 2nd page to access information when doing deposits. Not being able to go back to original page with filters that were set. When calling support they have very little knowledge on the accounting aspect and provide incorrect information and it makes it hard for our bookkeeper to adjust things on their end for tax purposes. **Recommendations to others considering Enumerate:** It has everything that is needed for Property Management of HOAs and owners have a pretty positive experience with only a few having issues utilizing the owner portals. **What problems is Enumerate solving and how is that benefiting you?** Help with notifying owners when maintenance has been updated or completed. I have figured it out with help from support and am all set. I allocated an owner payment wrong and needed to post it to the correct owner account and it was giving an error when post dating the check to when it was deposited into the bank. When this occurred the support team member had no idea what it meant and guided me to post it anyways for the current date and leave a transaction note stated the problem. According to our bookkeeper that was not correct and it needed to adjust the pre paid codes in their transaction ledger first in order to allocate the check to post date it to the correct date. They need more training on financials and cash receipts with making adjustments when payments are entered incorrectly and already have been posted before realizing it. ### 24. Survey **Rating:** 4.0/5.0 stars **Reviewed by:** Rae D. | Community Association Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Enumerate?** Financial reports: These can be customized and the ease of downloading multiple reports in one package. **What do you dislike about Enumerate?** The GL code and description are in one column on the yearly spreadsheet. As such the number of characters to name the GL accounts is limited. Descriptions must be spelled out rather than abbreviated for clarity to the Board of Directors. Descriptions carried over to another line cause one-page reports to become unnecessarily multiple pages. There is another column containing the GL codes and so my recommendation would be to eliminate including the GL code in the description column. This is the case in Tops Pro. **What problems is Enumerate solving and how is that benefiting you?** I like the quick ease of uploading pictures for CC&Rs violation letters. It is great that this can be accomplished while in the field and saves time. However, for communities with 500+ homes, the problem I have is that the CC&Rs short report includes the CC&R code and is not necessary. With Tops Pro we can run a one-line report and this works for us with a community of 100+ violations to check up on. ### 25. Work from anywhere with ease **Rating:** 5.0/5.0 stars **Reviewed by:** Erin V. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2020 **What do you like best about Enumerate?** Our company is able to automated a lot of things which helps us focus on our clients more. It took some time to really learn the new program however LINDSAY ZEILSTRA has been an awesome help and source of information. Tops continues to add features that are very helpful and save myself and our company time. **What do you dislike about Enumerate?** More information needed prior to the change from Tops Pro to TopsOne so we were fully aware of what it would take to be ready for the switch. Many of the areas that were lacking have been upgraded and continue to be. Our homeowners would like to see one email logins for all their accounts on the owner portal. **Recommendations to others considering Enumerate:** Get as much training as you can before implementation and contact your customer success manager as much as you need to work out all the details **What problems is Enumerate solving and how is that benefiting you?** Going automated is the biggest benefit and time saver for us. Also being able to work from anywhere including the car. Many processes are being streamline using Tops One which again saves time and allows up to put additional time into our communities that we manage. ### 26. Esential to property management! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Enumerate?** Navigation. You can always track back to the last screen you were on as well as where you have been. The blue line aka my bread crumb trail is key when training board members on the system. They always get lost and this seems to be the biggest help. **What do you dislike about Enumerate?** Integration. I feel that it always seems to be an uphill battle getting Tops one to integrate with other systems like smart banking strong room and com web ect . **What problems is Enumerate solving and how is that benefiting you?** Time management the automation processes save so much time and headache with the monthly items like collections applying charges and monthly reporting is a breeze with report packages. ### 27. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** John C. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Enumerate?** The TOPS support and staff actually take ideas from our company and implement them into the TOPS software. It has become our one-stop-shop for all of our work! I have been able to streamline almost all work items. The advanced portal has empowered our homeowners and has reduced the overall administrative workload. The ability to quickly navigate, create custom reports, run those reports, and present them to the board in a timely manner has been invaluable to us! **What do you dislike about Enumerate?** There are a few features I still wish we could tailor a little more to our companies needs, but that doesn't outweigh the tremendous benefits of this software. I also think that the advanced portal should allow board members to send blast emails, but we love it! **What problems is Enumerate solving and how is that benefiting you?** Increased productivity, less busy work, a complete load taken off of our admin and accounting staff, and built-in redundancy. It has really empowered the homeowners so they have access to all the documents they need and we have been able to take care of a lot of email traffic simply because the homeowners now have a place they can go to access anything they need. Truly invaluable. ### 28. A solid and still maturing product with a great user interface, helpful support team. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2022 **What do you like best about Enumerate?** Integrated accounting and property management functions with easy access to info from anywhere, any device. **What do you dislike about Enumerate?** Some features/functions could use further development or improvement. Missing, for example, is the ability to link/view/edit multiple properties to a single owner record so that the owner's balance and other information can be accessed from a single screen. **Recommendations to others considering Enumerate:** Take the time to read/view TOPS extensive collection of videos, tips and tutorials, especially those related to program features/functions most important to you or your organization. I have used earlier versions of TOPS software (TOPS Pro) for many years and the company has a good reputation for continually improving it's products. TOPS [ONE] is a major advance compared to TOPS Pro, but lacks a few features that Pro users are accustomed to. I expect this will change as TOPS continues to refine and expand the functionality of TOPS [ONE]. **What problems is Enumerate solving and how is that benefiting you?** Saves hours of staff time, improves member communication and allows self-help for members via owner's portal. ### 29. Tops [One] is unlocking the potential of our entire team. **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2020 **What do you like best about Enumerate?** It's hard to pick one favorite feature. One of the most helpful features of Tops One is the global accessibility to information within the system. Using the Global Search field anything can be easily located. Also, the ability to move between tasks is very streamlined, it's really very easy to move from taking payments, to posting payables, to accessing homeowners' accounts, with almost no lag. What I like most is its cross device functionality. I do most of my work on a PC, but in or out of the field tablets and smartphones can get things done. Owner Access is another great feature. It allow owners to view their accounts and make payments. Then finally is Tops Pay. The is seriously going to change our receivable process, making payment process (credit cards and ACH) integrate seamlessly from Owner Access to Tops One. **What do you dislike about Enumerate?** What I dislike about Tops One is role assignment for users. Not everyone is going to have the same accessibility, and I like that, but when assign what can and cannot be done by someone, there's not a good way to see what they see or really know what they can do until they try it out and and let me know. One thing that I both love and dislike is that the product is web based. Which is takes courage to get used to. There's no locally accessible program, so if the internet at the office goes out, there's no access to Tops One. There's no app to down to anything. no inter, no Tops. But realistically, it's a minor concern for us because we do have pretty reliable internet at the office. And I don't think I've ever had an outage at home, the two places where I do most of my work. **Recommendations to others considering Enumerate:** Tops One is a complete property management tool. The more I use it the more intuitive it feels. With features like Tops Pay and Owner Access, this product can easily handle your management needs. **What problems is Enumerate solving and how is that benefiting you?** We are definitely solving the flow of information problem. We were using Tops Pro, and only accounting had access to it. Anyone needing an owner balance or mailing labels for example had to go through the accounting depart to get what they need. Now, that information is there for everyone to access from where ever they are one whatever internet enabled device they're using. We're realizing this is empowering people, allowing them to better help clients, making information seem like less of a "secret" and building a foundation for better teamwork. ### 30. I love TOPS[ONE] it is very easy and simple to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Roxana P. | Accounts Receivable at Property Keepers Management, LLC, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Enumerate?** I like that I can quickly delete "Posts" made in error. The "Action" feature is everything. Also, I love that I can download a document and can share the document with everyone in the community. **What do you dislike about Enumerate?** I wouldn't say I like when it switched over to a different community, and the system doesn't allow me to change it over to the right one. I want to do a simple switch without having to delete the "post" and start over. **What problems is Enumerate solving and how is that benefiting you?** It is one tool that features everything you need, from adding someone on "ACH" to sending the emails of their leader. I don't have to go on my email to send the ledger out; just with one click, I can send it. ### 31. User Friendly System **Rating:** 5.0/5.0 stars **Reviewed by:** Jong A. | Asst. Property Manager / IT Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Enumerate?** I'm familiar with different Hotel Property Management Systems. Using TOPS(ONE) as a building management and community association system platform helped me a lot in all aspects of our operations. The customization of fields is vital when you want to customize the utility based on your community's needs. **What do you dislike about Enumerate?** We did not have it sooner. We were happy to have this upgrade. **Recommendations to others considering Enumerate:** Speak to a representative to learn more about the platform. **What problems is Enumerate solving and how is that benefiting you?** Accounts Payable tracking. Invoice tracking is efficient. Work Orders tracking. You can print or email to the maintenance department. Billing history. Clear and easy to understand. ### 32. TOPS is very easy to use, very minimal confusion. super user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Mariana C. | Asssistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2020 **What do you like best about Enumerate?** When a ticket is put in its usually answered within the Hour. I've never had a complaint about their customer service. all customer service reps are extremely nice! **What do you dislike about Enumerate?** When using tops one and multiple of my co-workers also, it's prolonged or when it's doing an update. Needs more filters. able to make changes on multiple accounts **Recommendations to others considering Enumerate:** Definitely switch **What problems is Enumerate solving and how is that benefiting you?** Resetting customer's emails and solving ticket issues quickly. I recently made a mistake on a resale and tops help me restore the error. Ledgers are easy to read and filters make running reports easier ### 33. Awesome Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan I. | Accounting Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Enumerate?** Cash Receipts and Entering Bills are so much easier now with batches. **What do you dislike about Enumerate?** It is still new and updating so it has glitches from time to time. **What problems is Enumerate solving and how is that benefiting you?** The automation for posting assessments, late charges and lockbox files is beyond helpful. We are much more efficient as a team working with TOPS. The use of a portal has made making payments for homeowners much easier and has reduced the number of questions and emails we receive about making payments. ### 34. great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Enumerate?** Intuitive, easy to learn interface. Good support from TOPS reps. Automated tasks save us a lot of time. **What do you dislike about Enumerate?** Some of the reports could be a bit better. **What problems is Enumerate solving and how is that benefiting you?** Cloud based solution means we don't have to worry about backups or upgrading. Allows for remote work. Centralized database that all office staff can update from their own PCs is great. Robocall system add-on, super helpful. ### 35. What a Difference! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris H. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Enumerate?** The ability to have a central place for community information and access for Owners and Board members. **What do you dislike about Enumerate?** The lack of a mobile app. It is difficult to do inspections and such onsite with crappy connectivity. **Recommendations to others considering Enumerate:** You get what you pay for! **What problems is Enumerate solving and how is that benefiting you?** The time savings is the most significant benefit. I do not have to search for Work Orders and follow-up information can be stored with the Work Order. ### 36. Weekly user **Rating:** 5.0/5.0 stars **Reviewed by:** Donna B. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Enumerate?** The navigation is easy to follow and the software is very reliable. **What do you dislike about Enumerate?** At times the database of owners is not available via search function, but the support team is always quick to assist and get us back on track. **What problems is Enumerate solving and how is that benefiting you?** The reporting functions are critical and allow us to provide good support to the HOA we serve. ### 37. TOPS is on TOP! **Rating:** 5.0/5.0 stars **Reviewed by:** Luis G. | Senior Internal Audit Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Enumerate?** Ease of communication with peers. Used by our management company to communicate with the residents. **What do you dislike about Enumerate?** Nothing to report here. The application has all we need. All works well. **Recommendations to others considering Enumerate:** Learn all the ins and outs. Great application to make communication easier. **What problems is Enumerate solving and how is that benefiting you?** Review of documents, news from the community, news from the management company, calendars, etc. ### 38. Everything is very easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca D. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Enumerate?** It was easy to pick up and the training was informative **What do you dislike about Enumerate?** There is nothing on TOPS that I dislike. **Recommendations to others considering Enumerate:** It really is a briefcase for managers, we can do work from anywhere. **What problems is Enumerate solving and how is that benefiting you?** At first, getting the owners the link eblasted to them so they can register but the problem was fixed within the day ### 39. Ease of use and excellent reports **Rating:** 4.5/5.0 stars **Reviewed by:** Jeffrey H. | Community Association Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Enumerate?** Reports are outstanding. The Boards like to have financial statements by the first week of each month and with TOPS ONE that is not a problem. **What do you dislike about Enumerate?** Nothing. I am very happy with the software. **What problems is Enumerate solving and how is that benefiting you?** Automatic bank reconciliations with Alliance Association Bank ### 40. Atlantic Community Management loves TOPS ONE! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Enumerate?** The cloud platform allows our managers to work from anywhere. Their service department is always "on top" of things (get it?). We are constantly approached by competing software companies and I choose not to waste their time by accepting a phone call. **What do you dislike about Enumerate?** Sometimes the platform has issues with third party integration (bill processing and bank check recs for example). However, whenever we uncover an issue or challenge, they investigate and take action. **What problems is Enumerate solving and how is that benefiting you?** We love the new Advanced Portal. This allows owners with more than one unit to link the accounts and manage from on dashboard. ### 41. Great Software for Community Associations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Enumerate?** The Technical Support has always assisted with issues and or directives, they are very helpful. It also has many directives that can be used when you have a question, before submitting a Request for Assistance. **What do you dislike about Enumerate?** The one issue I have is the response time when a Request has been submitted. It is generally 24 hours, but when you working with numbers/accounting this can hold you up. **What problems is Enumerate solving and how is that benefiting you?** We have been using TOPS for years, the benefits are many. ### 42. Pretty Good software **Rating:** 4.5/5.0 stars **Reviewed by:** Torri P. | Director of Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Enumerate?** How user-friendly it is. Also the way the homeowners can use it as well **What do you dislike about Enumerate?** The bugs. But what ya going to do? Like the issue with prepaid not applying **What problems is Enumerate solving and how is that benefiting you?** Love that owners have access. this helps with calls ### 43. Tops one has been a absolute life saver for our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Rick A. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Enumerate?** Ease of application. It is so user-friendly that it makes our work and training so much better than ever before. **What do you dislike about Enumerate?** Sometimes there is a lag time due to internet. **Recommendations to others considering Enumerate:** It is a very competitive and usable solution to our management needs. **What problems is Enumerate solving and how is that benefiting you?** Owner access to accounts, accounting in general is improved with TOPS ONE. ### 44. Having used Tops for the last 18 years I have nothing but good things to say. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Enumerate?** The accessibility the owners have to view their info. and the ability for management companies to process reports across the board. **What do you dislike about Enumerate?** Honestly, there is nothing I would change. **Recommendations to others considering Enumerate:** Look into every aspect of your business that Tops may offer a solution. **What problems is Enumerate solving and how is that benefiting you?** Putting together the Financial report submitted to the Board of Directors. Providing access to owners to view their information. ### 45. It is very efficient and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Linda R. | Community Association Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Enumerate?** The program is very detailed & the support is great **What do you dislike about Enumerate?** Sometimes on certain screens, it is not user friendly **What problems is Enumerate solving and how is that benefiting you?** The A/P portion is easy to navigate and I can see what invoices and when they have been paid ### 46. Condo Portal **Rating:** 5.0/5.0 stars **Reviewed by:** Isaura P. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Enumerate?** It's easy, helpful. I mostly use it for accounting purposes **What do you dislike about Enumerate?** I like pretty much everything about it, its so easy and if its easy to use I'm happy with it. **Recommendations to others considering Enumerate:** An easy condo portal **What problems is Enumerate solving and how is that benefiting you?** owner a/r ### 47. Great customer service, amazing training, that allows management companies to be successful **Rating:** 5.0/5.0 stars **Reviewed by:** Donna C. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Enumerate?** The training and the customer service. Staff is Very helpful **What do you dislike about Enumerate?** No complaints, The sister has been great to us **Recommendations to others considering Enumerate:** Take training seriously **What problems is Enumerate solving and how is that benefiting you?** Able to successfully delivered financials to our customers in a timely basis ### 48. Review 4/14/22 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Enumerate?** It is easily used by ALL users even if theyve never utilized the program prior. **What do you dislike about Enumerate?** Tech Bugs happen - Automated system isnt always user friendly **What problems is Enumerate solving and how is that benefiting you?** Information translation from when we started using TOPS. Some information didnt transition over correctly, and 2 years later we are still fixing errors. ### 49. Makes Property Management so easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Shelby P. | Assistant Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Enumerate?** It makes owner access so easy and able to communicate more with owners. **What do you dislike about Enumerate?** When vendors are registered with VendorAlly it limits the access we have to update their accounts. **What problems is Enumerate solving and how is that benefiting you?** The numerous reports we can run help with the different needs of the HOA. ### 50. Staff Accountant **Rating:** 5.0/5.0 stars **Reviewed by:** joginder s. | Staff Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2020 **What do you like best about Enumerate?** Very Helpful to prepare Finacial Statements. Payments and Management. **What do you dislike about Enumerate?** Sometime in A/P Invoice # showing duplicate and Vendor Merge should be done in office. **Recommendations to others considering Enumerate:** Excellent Software to work remotely and Accounting needs. **What problems is Enumerate solving and how is that benefiting you?** All Financial Statements A/P, A/R ## Enumerate Discussions - [Do you think TOPS One will ever have the availability to more efficiently and with greater ease create a Master/Sub type plan to allow smaller HOAs within a larger HOA to be managed with the same program?](https://www.g2.com/discussions/49729-do-you-think-tops-one-will-ever-have-the-availability-to-more-efficiently-and-with-greater-ease-create-a-master-sub-type-plan-to-allow-smaller-hoas-within-a-larger-hoa-to-be-managed-with-the-same-program) - 1 comment, 1 upvote - [How to see comments on void checks and adjustments](https://www.g2.com/discussions/40483-how-to-see-comments-on-void-checks-and-adjustments) - 8 comments, 1 upvote - [I'd like to make better reports for my Associations - I watched the training video on this subject but am not making headway.](https://www.g2.com/discussions/35183-i-d-like-to-make-better-reports-for-my-associations-i-watched-the-training-video-on-this-subject-but-am-not-making-headway) - 1 comment, 1 upvote - [IS A WEB-BASED APP WITH RESPONSIVE DESIGN REALLY SUCH A BIG DEAL?](https://www.g2.com/discussions/web-based-app) - 2 comments, 1 upvote - [IS TOPS [ONE] A REPLACEMENT FOR TOPS PROFESSIONAL?](https://www.g2.com/discussions/replacement) - 2 comments, 1 upvote - [View Enumerate pricing details and edition comparison](https://www.g2.com/products/enumerate/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+13%3A08%3A09+-0500&secure%5Bsession_id%5D=0773949f-20cc-4a5c-8871-b31578c65edf&secure%5Btoken%5D=4858e03006865c512396ba2a9c7b644163e7c2e716ece87c55fea8a589ee8c6b&format=llm_user) ## Enumerate Integrations - [FRONTSTEPS](https://www.g2.com/products/frontsteps/reviews) - [TOPS](https://www.g2.com/products/tops/reviews) ## Enumerate Features **Communication** - Mass Communication - Calendar - Member Notifications - Digital Bulletin Board - Website Builder **Member Management** - Member Profiles - Member Database **Property Management** - Payment Gateway - Maintenance Requests - Property Management Tools - Community Association Management ## Top Enumerate Alternatives - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,019 reviews) - [Buildium](https://www.g2.com/products/buildium/reviews) - 4.4/5.0 (258 reviews) - [Vantaca](https://www.g2.com/products/vantaca/reviews) - 4.5/5.0 (250 reviews)