Emplifi Reviews & Product Details

I like that the products they offer keep evolving and adding new features. I really value the way they continue to build out their suite of offerings to match the current needs of our industry. The software is user-friendly and easy to navigate for your everyday user. They also take feedback seriously and shape it into future releases, which makes the improvements feel aligned with what users actually need. We are currently in the process of stacking their Social Community tool to the CRM and the project is going well. The implementation team and support has been what you'd hope you'd get, very responsive and communicative. Review collected by and hosted on G2.com.

The help section can be difficult to use and could use some work to better align with what a customers view would need. Performance wise, we had issues in the past but things are much more stable than before. Integrations and API connections can be more costly than I'd like. Review collected by and hosted on G2.com.

Emplifi is a powerhouse tool with reporting, UGC gathering, ratings/reviews, and so much more, all under one "roof". It allows teams to work together in one platform vs have information scattered all over Review collected by and hosted on G2.com.

There are some bugs in the platform and quirks, as there is with any platform, but the team is always responsive and so kind to help Review collected by and hosted on G2.com.

I love the ability to collaborate with teammates and add notes for community management Review collected by and hosted on G2.com.

No major things I don't like, I found it pretty easy to learn for community management purposes Review collected by and hosted on G2.com.

I like the listening tools it provides to see all interactions in one place. Review collected by and hosted on G2.com.

I dislike how it is difficult to navigate to pull performance reads and platform analytics quickly. Review collected by and hosted on G2.com.

I like that Emplifi’s layout is clean cut and an easy tool to learn, which I can appreciate. What I like the most is its ability to pulls together analytics, publishing, and community management all in one place. The reporting and listening tools are pretty decent when you need to grab quick insights, and you're able to customize dashboards to fit your reporting needs. When it’s running smooth, it really does help teams stay on the same page and cuts down on unnecessary manual work. Review collected by and hosted on G2.com.

The tool can be a hit or miss sometimes. Some features run as intended, while others can be a bit glitchy. I find that the publishing and analytics were the main culprits of this if you’re managing a lot of accounts. Several instancs I’ve had random issues pop up after updates that mess with my workflows, which would frustrate anyone. While support can be helpful, it’s not always consistent. Overall, it's not a bad tool, but it needs more stability for what it costs. Review collected by and hosted on G2.com.

Its open social media browser, it has multiple functions and filters to estimate and comparate the impact of the posts, do listening and benchmarking Review collected by and hosted on G2.com.

The content and profile levels allow to do complex analisis, making categories of the contents to see the different themes performance Review collected by and hosted on G2.com.

It offers features that help capture the details of a case. Review collected by and hosted on G2.com.

Learning the platform requires time, and it's not something you can easily master on your own. Review collected by and hosted on G2.com.

The platform offers a solid suite of tools for scheduling, reporting and social listening. Review collected by and hosted on G2.com.

We ultimately made the decision to switch providers due to ongoing challenges with customer support. One questions or technical issues arose, responses from the support team are often delayed or lacked clarity and follow through We needed to keep our workflow running smoothly. As a team managing multiple brands and high volume content, reliable and responsive support is essential and unfortunately, that's where amplify fell short for us. Review collected by and hosted on G2.com.

It's super useful to gather in a dashboard all moderation channels. Also, for making monthy/yearly reports, it has more data than what Meta provides. Review collected by and hosted on G2.com.

I would prefer more agility on updating the platform with the fast-paced updates that instagram proposes, specially this first month o the year. Review collected by and hosted on G2.com.

I like that you can gather all your social media and content in one place and also post directly to all or one social media the content, as well as you can review every stat from one place. Review collected by and hosted on G2.com.

What I find difficult is that by the way our social media is linked to the platform we aren´t able to see the stats of paid posts made only organic post are able to give the data. Review collected by and hosted on G2.com.