--- title: Emplifi Reviews meta_title: 'Emplifi Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 382 reviews by the users' company size, role or industry to find out how Emplifi works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 382 scale: '5' date_modified: '2026-08-04' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Emplifi Reviews **Vendor:** Emplifi **Category:** [Social Media Suites](https://www.g2.com/categories/social-media-suites) **Average Rating:** 4.4/5.0 **Total Reviews:** 382 ## About Emplifi Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care. ## Emplifi Pros & Cons **What users like:** - Users appreciate the **ease of use** of Emplifi, enabling seamless collaboration and efficient social media management. (49 reviews) - Users value the **comprehensive social media management features** of Emplifi, enhancing teamwork and analytics across platforms. (48 reviews) - Users value the **easy access to social media analytics** , enabling effective monitoring of campaign performance and engagement. (38 reviews) - Users value the **analytics capabilities** of Emplifi, enabling effective monitoring and reporting of social media performance. (34 reviews) - Users value the **intuitive features** of Emplifi, which effectively support community management and social media analytics. (23 reviews) - Users appreciate the **seamless social media integration** of Emplifi, making engagement simple and efficient. (22 reviews) - Users appreciate the **centralized management** in Emplifi, enabling seamless planning, scheduling, and team collaboration across platforms. (19 reviews) - Helpful (19 reviews) - Post Scheduling (19 reviews) - Dashboard Usability (16 reviews) **What users dislike:** - Users note **missing features** in Emplifi, particularly the lack of Excel downloads and limited functionality in analytics. (25 reviews) - Users report **technical issues** with Emplifi, citing glitches and inconsistent support that disrupt workflows and stability. (18 reviews) - Users find **feature limitations** in Emplifi, noting a lack of essential capabilities for data analysis and insights. (15 reviews) - Users feel there is **improvement needed** in features like data download and the effectiveness of the inspiration tab. (12 reviews) - Users note a **lack of features** in Emplifi, particularly for analytics and platform-specific insights. (12 reviews) - Instagram Limitations (11 reviews) - Social Media Limitations (11 reviews) - Limited Features (10 reviews) - Complexity (9 reviews) - Poor Customer Support (9 reviews) ## Emplifi Reviews ### 1. An invaluable resource for planning and tracking campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** Oriola A. | Software Developer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2023 **What do you like best about Emplifi?** It is a tool that in general terms, is relatively easy to use and gives us a complete and real-time look at the performance of campaigns with multiple social media posts and, likewise, finding how and when to optimize them. I like the speed in extracting data, the export feature's usefulness, and the report generation. On the other hand, when it comes to the interface, it is not bad at all, it is pretty easy to understand, and all the team members got up and running with its use quickly and efficiently. The use of dashboards simplifies much of the work and administration in terms of user participation. And we still have a lot of features to add and explore; many things can be done with this tool for campaign tracking and social listening. **What do you dislike about Emplifi?** I am happy with what I have explored with this tool and everything we have achieved through its use. **What problems is Emplifi solving and how is that benefiting you?** It is a simple but powerful tool that provides a quick solution for the performance of the social channels we use, the multi-post campaigns we run and the social listening part. It has everything we are looking for to carry out fickle work in a matter of minutes, keep all platforms organized and devise strategies for better performance and greater reach across different social media platforms. Analytically it is also powerful; data extraction is simple, and it is used in generating our reports. ### 2. Digital Content Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Emplifi?** It's very user friendly and easy to use with my team. **What do you dislike about Emplifi?** The mobile app needs a bit of help. It would be great to view the Calendar in more detail on my phone. **What problems is Emplifi solving and how is that benefiting you?** It allows us to publish and schedule content within all of our platforms. ### 3. Great experience at a low cost **Rating:** 4.5/5.0 stars **Reviewed by:** Fabio P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Emplifi?** To our company, the best has been using Emplifi dashboards to quantify and qualify our Social Media interactions. **What do you dislike about Emplifi?** One point that we don't like very much is not being able to actively quantify our Community Agents work time. **What problems is Emplifi solving and how is that benefiting you?** Quantifying and qualifying our social media interactions. ### 4. I have a good experience with Emplifi, but I miss system updates **Rating:** 4.0/5.0 stars **Reviewed by:** Gustavo C. | Analista de marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Emplifi?** I really like the platform in terms of dashboards and measurement of results for the community. **What do you dislike about Emplifi?** I would like emplifi to make updates to the system layout making it more intuitive. And it also includes the language for Portuguese **What problems is Emplifi solving and how is that benefiting you?** Emplifi helps me a lot in controlling the interactions received in all my social networks. Mainly to control more recurring subjects. ### 5. Reassnably intuitive SM management interface with a responsive support structure. **Rating:** 4.5/5.0 stars **Reviewed by:** John G. | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2023 **What do you like best about Emplifi?** Unlimited numbers of users, with access controlled by our own digital team. Prompt support options by chat or email. Good value compared to competitors. **What do you dislike about Emplifi?** Like any complex system, enhancements which our organisation needs are taking a long time to find their way on to the EMplif development roadmap. **What problems is Emplifi solving and how is that benefiting you?** Compliance with government and SM platform requirements. Simplified comment moderation Easy customisable analytics, as deep and broad as required ### 6. Social media insights in one place **Rating:** 4.5/5.0 stars **Reviewed by:** Matt P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Emplifi?** Emplifi makes it efficient to understand how we connect with our audiences across all social platforms. Scheduled dashboards help keep our content team across post performance, and the inspiration tool has been useful to inform our content planning. **What do you dislike about Emplifi?** Some dashboard features are not yet as configurable as they could be. YoY benchmarking is used in our industry, and if included in Emplifi would take our dashboards to the next level. **What problems is Emplifi solving and how is that benefiting you?** A one-stop shop to analyse our social media engagement. ### 7. Social media analytics report **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Emplifi?** I think that is very helpful have all the data in the same place to check every single results very quickly **What do you dislike about Emplifi?** There some features that doesn't work especially i couldn't find paid results for Instagram, or video views for reels in the basic plan **What problems is Emplifi solving and how is that benefiting you?** Have an overview of how the customer's social channels and competitors are performing ### 8. Best platform ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Emplifi?** The platform is just amazing. Provide a lot of value and definitely my team save a lot of time by the user friendly experience. Use the analytics now is so easy for us! **What do you dislike about Emplifi?** We are very happy, maybe pricing could be an area to improve in the future **What problems is Emplifi solving and how is that benefiting you?** Mainly, time saving by finding results and metrics of our campaigns in a very easy way! Now, the whole department has visibility about the campaigns that's why we can improve everything fast. ### 9. Emplifi Review - CSU Bakersfield **Rating:** 5.0/5.0 stars **Reviewed by:** shyanna a. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Emplifi?** The most helpful is the content calendar is linked and I can repost it onto my calendar. I also like the view options, to verify when to post. **What do you dislike about Emplifi?** The least I like would have to be the Tag Feature, sometimes does link to the people I need. **What problems is Emplifi solving and how is that benefiting you?** I am proactive poster, and sometimes the content is not there in timely matter. ### 10. Solid Planner **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Emplifi?** Being able to schedule posts and look at the analytics **What do you dislike about Emplifi?** The fact that you can't really change the cover image or rather it's complicated. The whole UX is a bit complicated to be honest **What problems is Emplifi solving and how is that benefiting you?** Being able to schedule posts in multiple accounts ### 11. The best social platform that unifies all gathered data **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos M. | Media Buyer, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Emplifi?** The platform unifies all gathered data and make it simple for us to analyze all of them, being organic or paid. It also helps our coworkers that are not used to analyze some social metrics. **What do you dislike about Emplifi?** Some paid data aren't 100% right, for example, paid social followers - Emplifi always shows a number less than the real data we've got in the platform. This makes some metrics presented at Emplifi unreliable. **What problems is Emplifi solving and how is that benefiting you?** Emplifi helps our social team to gather data fast at a platform that is user-friendly, making our social reports have all necessary data to become an awesome report. ### 12. Ease of work **Rating:** 4.5/5.0 stars **Reviewed by:** Javier C. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Emplifi?** The new features that have been integrated (such as being able to make a thread on twitter) **What do you dislike about Emplifi?** Sometimes it goes slow. The mobile version is poor. It doesn't even have the option: Analytic **What problems is Emplifi solving and how is that benefiting you?** As I said before, the biggest news has been being able to make threads on twitter ### 13. A great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Emplifi?** Emplifi is easy to use, the team is really helpful when needed and they have a great spirit ! **What do you dislike about Emplifi?** The TikTok analytics lack choices to analyse our performances but the tool is new so it makes perfect sense. **What problems is Emplifi solving and how is that benefiting you?** I get to see all the comments from my social platforms and answer them all in one place. ### 14. Works for me! **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole W. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Emplifi?** I enjoy the accuracy of the information I am able to give the client. Also, the way the information is presented is so clear and direct. **What do you dislike about Emplifi?** There's nothing I dislike really. Internally its a hassle that we have to submit this information on a weekly basis but the process makes it quick and easy. **What problems is Emplifi solving and how is that benefiting you?** It's helping me manage all of my diverse teams and communities and cater to their specific needs. ### 15. Great Social Media Management Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Linda P. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Emplifi?** Emplifi is a great Social Media Management Platform, one of the best I would say. You can schedule social post, manage your analytics and manage roles in your organization. Brilliant customer service and account representative. **What do you dislike about Emplifi?** We use also the API Emplifi provides to get connected to Data Studio dashboards. The naming of dimensions, how the data is being split, and the limit of calls created is honestly something they could improve quite a lot. **What problems is Emplifi solving and how is that benefiting you?** Social media management, multi-user accounts with different roles and responsibilities, clear social data collection and internal dashboard reports, automatic reports sent via email, the listening tool and the labeling option. We are happy with the platform and service, after analyzing other options in the market we are confident Emplifi was the best option for us. ### 16. The Social Marketing Tool for our Agency **Rating:** 5.0/5.0 stars **Reviewed by:** Youssef K. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Emplifi?** Emplifi provides advanced reports that we extract and export monthly and use in our client presentations. The data we retrieve about our clients and their competitors in the anlytics module is valuable for our digital strategy work. The publishing and community management tools help our team optimize their social media management task. **What do you dislike about Emplifi?** The community management can be a bit more organized. Sometimes you might miss some of the comments due to the way they are currently presented compared to other platforms **What problems is Emplifi solving and how is that benefiting you?** Emplifi is centralizing social marketing in one platform which makes it easier for us to grant the right access to our employees for different accounts. Most importantly it makes the monthly reports very easy to generate which increases our agency's efficiency overall ### 17. A unique advantage for social **Rating:** 4.5/5.0 stars **Reviewed by:** Swapnil J. | Talent Acquisition Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Emplifi?** We have leveraged it for constant campaign monitoring and analysis, which has performed flawlessly. It is a great help to ensure that all the campaigns we launch have optimal performance and obtain valuable information, such as comparisons with competing brands and the best time to publish. It is an easy-to-use software with beneficial options for boosting social pages. **What do you dislike about Emplifi?** It is not the most flexible software when creating graphs and charts. **What problems is Emplifi solving and how is that benefiting you?** It is an excellent resource for managing and planning the social networks used within the organization and highly boost outgoing posts of our products and services. Our overall experience has been pleasant. The learning curve is relatively short; it takes little time to adapt to the software and make the most of its many features. ### 18. Its an interesting tool, thart helps the social listeing **Rating:** 4.5/5.0 stars **Reviewed by:** Karina A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Emplifi?** They gave us tools to check l social media in a safe environment. I appreciate de quality and the easy way to use it. To other competitors, Emplifi is more accessible to use than others **What do you dislike about Emplifi?** I think that have to centralize the info in one command; not many **What problems is Emplifi solving and how is that benefiting you?** Help yo heck many platforms in one tool. Which means I wont have toused other analytics ### 19. One of the BEST tools (2022) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Emplifi?** Emplifi offers a fantastic suite of different tools that we use every day to manage our clients' social media channels. Their customer service is better than any other vendor we've ever worked with. And their tools are constantly being expanded/improved; any time we recommend new features, they actually listen to us and add them. Their level of service is completely unmatched by any of their competitors. **What do you dislike about Emplifi?** Any shortcomings that Emplifi has are driven by limitations that social media platforms put on their APIs. As of today, that includes things like Twitter API restrictions that prevent a full count of retweets, Instagram Reel impressions (which is prevented by Instagram). As such, any of these limitations are exist across all of Emplifi's competitors. **What problems is Emplifi solving and how is that benefiting you?** Emplifi makes data collection easy, whether that's a raw data export or via a dashboard created directly within their interface. Their UI is so intuitive to use that there's virtually no learning curve, and their dashboarding feature is flexible. ### 20. Great affordability and effectiveness to impact social platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Yurii T. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Emplifi?** I like Emplifi's ability when monitor campaigns and manage accounts on multiple social networks through a single space. I like how intuitive its user interface is and how easy it is to adopt the software. The dashboards are customizable enough, it has operational and analytical features that help make decisions around future campaigns or better management on social platforms and a good report builder. **What do you dislike about Emplifi?** Performance on Facebook stories is not the best, it has ample room for improvement. **What problems is Emplifi solving and how is that benefiting you?** Through the use of this solution, we have been able to better manage our content and have better campaign planning and publishing on the social platforms we manage. On the other hand, its analytics have been favorable for decision-making when looking to reach more audiences and the metric and statistical reports have been very useful internally and for our clients. ### 21. Well set-up site with good support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Emplifi?** Community management features are very helpful. Strong social listening tools make it easy to identify trends and mentions across platforms which helps to drive insights into sentiment. **What do you dislike about Emplifi?** Slow to apply tags and sentiment at times. Selecting too many messages/comments can result in errors. Fixing this would make it far easier to manage large sums of comments. **What problems is Emplifi solving and how is that benefiting you?** Helps to solve community moderation issues as it readily collects data from all platforms and combines them in one place where pre-approved responses can be sent from. Makes community management a far easier process. ### 22. Powerful social network listening software, simply the best **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandra R. | Digital Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Emplifi?** There are many things I liked about this tool, but the most notable is its ability to deal with social listening on the different platforms that are handled within our organization. Socialbakers is intuitive and although the amount of functions it integrates is not as extensive as other tools, they all work well and allow us to work very efficiently. **What do you dislike about Emplifi?** Only its price, I consider it to be high compared to other tools offered by the market. **What problems is Emplifi solving and how is that benefiting you?** The benefits that this tool has brought to our organization start from a much clearer perception of the performance of the content we publish in the different social networks, a more controlled interaction and time wasters, among other qualities that improve the marketing of the organization and save time to the entire team. ### 23. Review of Emplifi Social Marketing Cloud **Rating:** 3.5/5.0 stars **Reviewed by:** Shae R. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Emplifi?** The onboarding process for using Emplifi was pretty seamless from start to finish – Diego helped us get set up, answered all of our questions and provided timely support whenever we needed it. There's a LOT to this platform, and while it's on the pricier side, it's definitely worth the investment to manage multiple client accounts as well as monitor the success of all of your campaigns from one convenient dashboard. **What do you dislike about Emplifi?** Definitely on the more expensive side of things. **What problems is Emplifi solving and how is that benefiting you?** Managing multiple accounts; Analytics. ### 24. Great UI & UX Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria C. | Assistant Marketing Managet, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Emplifi?** I like the interface, especially the calendar function! And post scheduling for so many different networks is easy! **What do you dislike about Emplifi?** There are too many different methods to access content which can be a bit confusing. And not being able to post anything but square layouts to Instagram. **What problems is Emplifi solving and how is that benefiting you?** It's making it easier and faster to post content which saves me a ton of time! ### 25. Would Recommend Emplifi **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Emplifi?** The analytics are very robust and there are a significant amount of customization options depending on how well you know the system. **What do you dislike about Emplifi?** I don't love that certain customizations are very limited or only available at a certain part of the Emplifi website, but not available in other parts. That's a bit frustrating since Emplifi hasa shown they can run a certain report but an option to run it somewhere else may not exist. **What problems is Emplifi solving and how is that benefiting you?** Emplifi is helping me understand the analytics of the social media accounts in depth, in customizable ways. ### 26. I´ve worked with Emplifi since it was SocialBakers and I´ve gotten a lot of insights and results **Rating:** 5.0/5.0 stars **Reviewed by:** Alan M. | Social Media Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Emplifi?** My best feature is the analytics, I love metrics and knowing the results for the content I post. **What do you dislike about Emplifi?** Customer service usually takes a long time. **What problems is Emplifi solving and how is that benefiting you?** Verifying my strategy and improving the content we post, replying efficiently to customers and growth view. ### 27. Emplifi provides a great overview of the competitive landscape all in one place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Emplifi?** One can show as much detail or as high level as you need for each platform all in one place. Also the number of metrics that are available is great. Great way to see changes month over month or any time period. **What do you dislike about Emplifi?** Not able to easily look up and search for topics that are topical and need quick answers. Would be nice to add some web-crawling features. **What problems is Emplifi solving and how is that benefiting you?** The management likes to see how we are growing in all social channels and how we are doing vs others in the competitive set. Also it allows us to create a cross channel report. It's easy to run once it is set up. ### 28. Emplifi is a great platform **Rating:** 4.0/5.0 stars **Reviewed by:** Tiffany E. | Social Media Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Emplifi?** I like the Community management tool of the platform **What do you dislike about Emplifi?** The reporting tool could be more robust within the platform **What problems is Emplifi solving and how is that benefiting you?** Publishing, reporting, listening, community management ### 29. Emplifi is really a great platform to follow and get insights on your social media accounts. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Emplifi?** Insigts and reporting tools are really great **What do you dislike about Emplifi?** I don't dislike anything everything is fine. **What problems is Emplifi solving and how is that benefiting you?** You can get in touch with customers, tag the conversations and have social listening long with a simultaneous share feature. ### 30. Would recommend! **Rating:** 4.0/5.0 stars **Reviewed by:** Erika R. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Emplifi?** Love the labelling feature, sentiment analysis **What do you dislike about Emplifi?** Not being able to see comments that are past the 90-day limit **What problems is Emplifi solving and how is that benefiting you?** Solving us having to moderation manually and it benefits us with efficiency and better work flow ### 31. Excellent API Support **Rating:** 5.0/5.0 stars **Reviewed by:** Thales C. | Analista de Creative Data, Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Emplifi?** Excellent API Integration, could fully automatize our team report processes. **What do you dislike about Emplifi?** Dashboard export sheet way too much detailing, leading more time to filter the necessary data **What problems is Emplifi solving and how is that benefiting you?** KPI and Content Reports made easy ### 32. Overall Product and Experience Could Be Better **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Emplifi?** The product is pretty intuitive on how to use **What do you dislike about Emplifi?** The person who did my demo and completed the sale is my account manager (the same person). It doesn't seem like there's a difference between sales or having a CSM, which concerns me. I want to have someone dedicated to my success as a customer, not someone juggling multiple roles. **What problems is Emplifi solving and how is that benefiting you?** Social media publishing and reporting. Still fairly new so looking forward to seeing analytics improvements. ### 33. Great Note and Reporting Management **Rating:** 5.0/5.0 stars **Reviewed by:** Carrie C. | Customer Service, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Emplifi?** I love how easy it is to use and take down customers' information. We can share data and notes between representatives all by using the search features in the system. I also love the reporting aspect of it. I can run reports to see why the customers are calling or chatting in to us. It has helped us figure out problems and led us to take action. It has helped us take big problems and turn them into small ones. **What do you dislike about Emplifi?** As the Admin, I had a lot more access than anyone. I loved the reporting but felt like it took some time to understand the way the system runs. I wish there were just a class to take on the reports alone. **What problems is Emplifi solving and how is that benefiting you?** We can see who is chatting or calling right away. The system works like a caller ID. We can also see the customer's history after we have established their profile. This makes helping the customer faster and more efficient. ### 34. Easy and friendly interface **Rating:** 5.0/5.0 stars **Reviewed by:** Jesús B. | Social Media Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Emplifi?** Data reporting dashboards and analytics. **What do you dislike about Emplifi?** Limitation on format publishing because the APIs limitations. **What problems is Emplifi solving and how is that benefiting you?** accessibility of content ### 35. Easiest to use interface for socialbakers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Emplifi?** The socialbakers analytics tool is the most fluid and user friendly platform to pull channel performance data **What do you dislike about Emplifi?** Cost. Priced higher than other industry alternatives **What problems is Emplifi solving and how is that benefiting you?** The customer service response is prompt and interface is updated more often than other tools. ### 36. Emplifi Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Emplifi?** Fuller data presentation of posts and videos **What do you dislike about Emplifi?** Updated stats for the social media posts **What problems is Emplifi solving and how is that benefiting you?** SPlit between paid and organic performance ### 37. Good Platform Great Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2021 **What do you like best about Emplifi?** The Pixlee team is creative, helpful, and a joy to work with. The platform has many features that work well out of the box, but with hands-on help from our rep and the developer team we have been able to adapt many of the elements to better fit our brand's needs quickly and easily. The Pixlee team also consistently provides our brand helpful feedback on possible optimizations to improve our engagement, UX, and influencer management. **What do you dislike about Emplifi?** Workflow around the platform can be tricky at times when dealing with UGC and CRM, especially for new users. However, most of these hiccups can be attributed to updates from the social media platforms themselves and Pixlee's team is great at communicating those changes and workarounds as the platform adjusts in the meantime. **What problems is Emplifi solving and how is that benefiting you?** Our brand places a lot of emphasis on UGC in both paid and organic media, and has seen great success with UGC gathered and permissioned through Pixlee. The display galleries on our website also provide an improved UX that helps us continue to build our community of enthusiasts. ### 38. Holistic Social media monitoring tool **Rating:** 3.5/5.0 stars **Reviewed by:** Damini G. | Global Events Marketing Manager , Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Emplifi?** It's a good comprehensive tool for scheduling, and monitoring social media postings with listening and library building capabilities. **What do you dislike about Emplifi?** Campaign management is not end to end in the tool yet. However social media organic capabilities are strong. **What problems is Emplifi solving and how is that benefiting you?** Social media monitoring, analytics, content library, media listening. ### 39. Overall it is convenient!! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Emplifi?** I use Emplifi for social media performance. I get TW, YT, FB, and IG data from it, but it could need to have the remaining of platforms such as Snapchat and LinkedIn.. **What do you dislike about Emplifi?** Some of the social media platforms are not available. **Recommendations to others considering Emplifi:** It's a great and easy tool to navigate. **What problems is Emplifi solving and how is that benefiting you?** I use it to get Social Media performance metrics such as followers' growth, content, and engagement. ### 40. Valuable Review Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2021 **What do you like best about Emplifi?** The question and answer feature has been a game-changer for us. It acts almost like a live chat and has helped us improve our product page with added knowledge. The setup on our Shopify site was easy for someone who doesn't have a developer on staff. **What do you dislike about Emplifi?** The platform itself is not super user-friendly. It's pretty basic and somewhat hard to navigate. **What problems is Emplifi solving and how is that benefiting you?** TurnTo allows us to have two-way conversations with customers through our website and helps others feel more comfortable with their purchases. The native Shopify product review platform does not allow someone to post a picture with their review. TurnTo does that and more! ### 41. Astute Agent review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2022 **What do you like best about Emplifi?** The Auto Shortcuts when typing in the text boxes **What do you dislike about Emplifi?** The site will experience occasional downtime. **What problems is Emplifi solving and how is that benefiting you?** Currently use it as a claim filing system ### 42. Pretty Darn Great! **Rating:** 3.5/5.0 stars **Reviewed by:** Ryan S. | Social Media Marketing Co-Ordinator, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Emplifi?** While corporately we've moved to a different tool, Socialbakers was great for what we needed at the time. It was super easy to schedule posts, optimize posting times, create listening channels, and respond to posts. **What do you dislike about Emplifi?** It could be tricky to sort out the responses to social media posts. It wasn't a deal breaker by any means, it's still a great tool. Just some days you'd face a wall of text if a few posts had lots of engagement. **What problems is Emplifi solving and how is that benefiting you?** We are managing multiple social media platforms in one easy-to-use spot. Far easier than using each channel on it's own. ### 43. Outstanding Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Charles D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2020 **What do you like best about Emplifi?** From the initial RFP all the way through today, three years later, the Astute team has been focused on answering the business questions across our member journey. Whereas their competitors always talk about platforms and self service, Astute has been focused on our research and consulting on meeting our evolving VoC needs. They are agile and nimble and always prepared to be an active partner in our VoC work. **What do you dislike about Emplifi?** The only complaint that I have is that we don't have the bandwidth to act on all of the insights that the Astute team and technology has uncovered and validated. **What problems is Emplifi solving and how is that benefiting you?** Our initial use case was to identify digital and mobile member pain points across the journey that could drive a pipeline of continuous improvement opportunities. Through our pipeline work we have been able to tackle all of the lower-hanging fruit driving improvement in metrics like task completion, NPS and overall experience. Today we have two additional use cases and the first is around leveraging the Astute tools to provide enhanced contextual information about key experiences to assist in building business cases for digital and mobile CX improvements. Our second additional use case is helping drive our VoC maturity efforts in the area of service recovery. ### 44. Get insights of your user experience **Rating:** 4.5/5.0 stars **Reviewed by:** David E. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2020 **What do you like best about Emplifi?** Astute VoC provides great insights about our user's experience. Their tools allows us to segment by customer type and validate our assumptions about our current design and any shortcomings. Most importantly it provides empirical evidence to help us prioritize our digital transformation initiatives. The Astute team is always very eager to support us on our journey to deliver a better experience for our existing and potential customers. **What do you dislike about Emplifi?** There can be monthly fluctuations in survey results that can be misleading. Astute will work with us to understand the root cause of the spike or dip and to focus on the trend over the longer term. **Recommendations to others considering Emplifi:** I have used Astute VoC (formerly iperceptions VoC) across three different organizations. I have also used their competitor's products. The big differentiation is their support team and willingness to help us deliver our goals. **What problems is Emplifi solving and how is that benefiting you?** The Astute VoC survey research provides us with insights that we can deliver to our senior management to gain their support in terms of budget and resources for our initiatives. ### 45. Always helpful and looking for ways to help **Rating:** 4.5/5.0 stars **Reviewed by:** Jason G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Emplifi?** The Astute team has always been helpful with finding solutions to the various ways and touchpoints in our customer journey where we want to collect feedback from them. It is part of our overall "voice of the customer" program. They have continually educated us on/shared functionality that we have not yet taken advantage of within our purchased package and inform us about other available capabilities that we might consider adding into the mix. **What do you dislike about Emplifi?** I have not found any issues with either the technology platform/capability or the service levels provided to us. They have always been very responsive to our questions and needs. **What problems is Emplifi solving and how is that benefiting you?** We want to collect feedback at various points within our customer journey and Astute's platform has enabled us to provide different types of feedback invitations at the right moment in the journey, and to ask the specific, essential questions relevant to that point in the journey. This feedback provides enough detail to guide us on improvements for our roadmap. ### 46. Incredible, 10/10 Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | Senior Analyst, Data & Analysis, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2018 **What do you like best about Emplifi?** The timely, proactive & thorough reps: the team's responses are quick, innovative and insightful - and their personability and kindness make it even more rewarding working with them. The tool is wonderful in itself, but we most value the team's commitment to getting our surveys pushed and pushed successfully. Finally, the insights we have developed from our various surveys have been key in driving more work for our clients. We either reaffirmed longstanding beliefs or hypotheses we had helped and/or gained new findings about our users that were previously unknown or thought to be incorrect, all with data backing them. That is super exciting! **What do you dislike about Emplifi?** Not much comes to mind to be perfectly honest. The only thing I could think of is an improved UI on the website, though this is coming soon anyway, so I'm not worried about it at all - very excited to a more practical and useful website layout, functionality and features. **Recommendations to others considering Emplifi:** The product itself is worth the investment, but it's the representatives that really make iPerceptions the best of the best. **What problems is Emplifi solving and how is that benefiting you?** We have integrated a cross-device, cross-domain site experience survey that not only tells us what our users are thinking & feeling, but more importantly bridges (through Adobe Analytics) those same users' site behavioral data, for a consistent, end-to-end understanding of their experience. We have found many insights (from pulling what users say vs. do on site entry points, for example) that are driving further work in 2021 and beyond. ### 47. A+ **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2021 **What do you like best about Emplifi?** When it comes to social media analytics tools, Socialbakers delivers on all fronts! Their tool is easy to use, flexible, and their customer service is unmatched! **What do you dislike about Emplifi?** There's nothing to dislike. Anytime I run into issues or find something that I think could be approved, i meet with my account rep, and they work to get it fixed, or added to the functionality. **What problems is Emplifi solving and how is that benefiting you?** We started using Socialbakers a couple years ago for our competitive analysis only, but have since integrated it as our primary data source for our owned social performance metrics. ### 48. Amazing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Giulia R. | Business Intelligence Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2019 **What do you like best about Emplifi?** We're using Social Bakers from two years now. We still combine it with a monitoring social media tool to have a complete aproach. But we absolutely love Social Bakers's graphics, specially when we are in a hurry and need to export a presentation in PPTX. Sometimes we we need an urgent information and with the data already set for us, we have time to analyse everything properly, which gives us time and a better visualization. For a future tip, I think it would be better for us to export every data in PPTX, not only the basics one (just to save our time). And of course, I have to say that our account manager is the best (Thiago Alves, come get your award)! **What do you dislike about Emplifi?** My one and only issue is that the tool is expensive, especially because we're in Brazil and we have to pay it in dollar. Maybe next year we can trade a plan for my bosses kidney (just kidding). **What problems is Emplifi solving and how is that benefiting you?** I'll keep compliments from last year: Our account manager is a nice guy and help us to solve a lot of issues! He gave help and teached us how we can use the tool properly! And also the support team is really nice! **Official Response from Simon Bardrick:** > Giulia, Thank you for telling us how you feel about us. And how your account manager Thiago, and Janar from our super support team, have been helping you with a personal touch. We like to think of ourselves as a very human company, beyond the data, A.I., and tech. We're always here to talk. All the best from Thiago, Janar, myself and all the 'Bakers' behind the scenes. ### 49. Friendly and always there **Rating:** 5.0/5.0 stars **Reviewed by:** Carter K. | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Emplifi?** The team goes above and beyond to answer my questions and provide assistance when requested. Vaki has even gone as far as to schedule and join a call while he was on vacation, just to make sure that I got what I needed. **What do you dislike about Emplifi?** I would appreciate if there was an additional resource that allowed you to self teach on how to use their system. **Recommendations to others considering Emplifi:** If you maintain a project that is international you will want to consider that you may need multiple project to maintain and gain feedback on those sites. **What problems is Emplifi solving and how is that benefiting you?** I am attempting to add an additional consumer input on our redesigned web pages in order to better understand their needs. We are slowly closing the feedback loops anywhere we can. ### 50. Great for collecting and displaying UGC **Rating:** 4.0/5.0 stars **Reviewed by:** Emily T. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2020 **What do you like best about Emplifi?** Easy to find, permission, and download user-generated content. Quick and appealing widgets that display our favorite UGC on our websites, with lots of options on how to present and incorporate content into our overall marketing strategy. Account reps are friendly and very accessible. So far Pixlee seems to constantly roll out new features and functionalities which is great. **What do you dislike about Emplifi?** There is a bit of a learning curve when it comes to user experience and functionality. Certain icons and notifications are not clear until you search the help pages or talk to your account rep. Our team also wishes it were easier to see if we've already contacted or chatted with an Instagram user in the past. We also would like to have the ability to see if a user has posted/tagged multiple images of our brand, right now we have to do a search workaround which isn't the most efficient use of time. **Recommendations to others considering Emplifi:** Talk to their team and request a presentation, because they were very thorough and informative and more than willing to customize their walk-throughs and demonstrations to fit our company and industry's needs. **What problems is Emplifi solving and how is that benefiting you?** We needed a simple way to view, permission, and share UGC while making sure we were fairly crediting the original content creators. Pixlee helps us do that with beautiful albums that are easy to share on our websites. We enjoy the tagging functions which make it easy to specialize and break out new widgets/albums by the type of content. ## Emplifi Discussions - [is it possible to compare the performance and combine the result cross platform and brand ?](https://www.g2.com/discussions/is-it-possible-to-compare-the-performance-and-combine-the-result-cross-platform-and-brand) - 3 comments, 2 upvotes - [What mobile app support is available?](https://www.g2.com/discussions/mobile-apps) - 1 comment, 1 upvote - [Which ecommerce platforms does TurnTo support?](https://www.g2.com/discussions/commerce-platforms) - 1 comment, 1 upvote - [How much does it cost to use the TurnTo Suite?](https://www.g2.com/discussions/pricing-ca19d615-6428-424e-93f0-a7b3a6986389) - 1 comment, 1 upvote - [What is socialbakers?](https://www.g2.com/discussions/what-is-socialbakers) - 1 comment - [View Emplifi pricing details and edition comparison](https://www.g2.com/products/emplifi-emplifi/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+07%3A04%3A13+-0500&secure%5Bsession_id%5D=9e77cb03-1951-4278-8fa8-291e162eaed6&secure%5Btoken%5D=cccd89ef49f193bb798dca9dbccbb1126ce3652453545fc08874cae968436dc2&format=llm_user) ## Emplifi Integrations - [Incorta](https://www.g2.com/products/incorta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) ## Emplifi Features **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation - Image Library **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis - Social Media Monitoring - Competitor Monitoring - Hashtag Tracking - Engagement Tracking - Activity Tracking - Influencer Tracking - Impact Measurement **Content** - Types - Migration - Publishing - UGC **Engagement** - Live streaming - Live chat discussions - One-to-one call scheduling - Omnichannel livestreaming - Product demonstrations **Visual UGC** - Campaign Customization - Widget Customization - Widget - Media Library **Influencer Marketing** - Influencer Recruitment - Influencer Scoring - Audience Analysis - Influencer Segmentation - Influencer Collaboration - User-Generated Content (UGC) Management - Content Approval - Campaign Analytics - Reporting and Dashboards - Data Importing and Exporting Tools - Social Commerce - E-Commerce Integration - Trend Analysis - Real-Time Analytics - Multi-Campaign - Demographic Data - Social Media Integration - Campaign Segmentation - Communication Management - Influencer Relationship Management - Social Performance Management - Campaign Management - Multi-Channel Management - Contact Management - Content Management - Rewards Management - Workflow Management **Generative AI** - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Review Management** - Multi-Language **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integration - Social Media Integration **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites - Multi-Campaign - Customer Engagement - Automated Publishing **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label - Customizable Reports **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Engagement** - Live Streaming - Omnichannel - Personalization - Conversational Commerce - Moderation **Integration** - Shopping cart - Social media - Video analytics tools - Campaign management tool - CRM & Data Platform Integration - Smartphone and DSLR - API **Integrations** - Social Media - Content Creation - Marketing Automation - Rights Management - UGC Request Automation - Influencer Relationship Management - Feedback Management - Contest Management - Campaign Management - Workflow Management - Social Media Integration **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Influencer Marketing Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning **Additional Functionality** - Data Visualization - Keyword Tracking - Search/Filter - Social Advertising - Influencer Tracking - Social Promotion - Conversion Tracking - Payment Tracking - Customizable Reports - Email Marketing - Approval Process Control - Alerts/Notifications - Performance Metrics - Data Import/Export - Campaign Scheduling - Engagement Tracking - Monitoring - Contact Database - Influencer Discovery - Multi-Channel Marketing - Social Media Monitoring - Activity Tracking - Customizable Branding - ROI Tracking - AI Copilot - Reporting & Statistics - CRM - Faceted Search/Filter - Categorization/Grouping - Filtering - Generative AI - API **Additional Functionality** - Negative Feedback Management - Dashboard - Audience Analytics - Multi-Account Management - API - Collaboration Tools - AI Copilot - Data Import/Export - Data Visualization - Audience Engagement - Content Publishing Options - Content Discovery - Generative AI - Performance Metrics - Natural Language Processing - Optical Character Recognition - Campaign Analytics - Multi-Language - Multi-Channel Data Collection - Reporting/Analytics - Audience Targeting - Commenting/Notes - Approval Process Control - Content Library - Reporting & Statistics - Social Promotion - Real-Time Analytics - Customer Engagement - Automated Publishing - Benchmarking - Boolean Search - Tagging - Visual Analytics - Access Controls/Permissions - Reputation Management - Social Listening - Social Advertising - Customizable Reports - Campaign Management - Content Management - Workflow Management **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Use Cases** - E-commerce - Retail - Customer Service **Social Shopping** - Promotions - Shoppable Media - AR/VR - Social Store **Live selling** - Social media - Marketplaces - Lead capturing and distribution - E-commerce platform **Support** - Onboarding - 24/7 Client Support **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API **Additional Functionality** - Customizable Reports - Campaign Management - Customizable Branding - Social Advertising - Filtering - Approval Process Control - Keyword Tracking - Tagging - Activity Dashboard - Calendar Management - Workflow Management - Post Scheduling - Alerts/Notifications - Trend Analysis - API - Data Visualization - Sentiment Analysis - AI Copilot - Social Promotion - @mentions - Social Media Monitoring - Generative AI - Engagement Tracking - Collaboration Tools - Brand Tracking - Drag & Drop - Commenting/Notes - Content Management - Template Management **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Administration** - Incentives - Syndication - Insights - Content - Sampling **Analytics** - Product Insights - Social Listening - Campaigns **Analytics** - Data Capture - Reporting - Campaign performance - Product Insights **Performance** - UGC Analytics - Lazy-Loading **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Additional Functionality** - Sentiment Analysis - Alerts/Notifications - Mobile Access - Access Controls/Permissions - Collaboration Tools - For Creative Agencies - For eCommerce - ROI Tracking - Post Scheduling - Segmentation - Activity Dashboard - Marketing Calendar - Search/Filter - Hashtag Tracking - Influencer Discovery - AI/Machine Learning - Referral Tracking - Online Payments - Engagement Tracking - Customer Surveys - Ratings/Reviews - Content Delivery - AI Copilot - Personalization - Keyword Tracking - Approval Process Control - UGC Collection - Generative AI - Loyalty Program - Influencer Tracking - Customer Advocacy - Video Editing **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics **Communication Channels** - Customer Portal - Chat/Live Support - Social Integration - Voice - Video Chat **Display Options** - Badges - Widgets - Integration & APIs - Marketing - Social Media Integration **Generative AI** - AI Text-to-3D **Generative AI** - Generative AI **Platform** - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Emplifi Alternatives - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,143 reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) - 4.1/5.0 (2,637 reviews) - [Hootsuite](https://www.g2.com/products/hootsuite/reviews) - 4.3/5.0 (7,364 reviews)