--- title: Emplifi Reviews meta_title: 'Emplifi Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 382 reviews by the users' company size, role or industry to find out how Emplifi works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 382 scale: '5' date_modified: '2026-08-07' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Emplifi Reviews **Vendor:** Emplifi **Category:** [Social Media Suites](https://www.g2.com/categories/social-media-suites) **Average Rating:** 4.4/5.0 **Total Reviews:** 382 ## About Emplifi Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care. ## Emplifi Pros & Cons **What users like:** - Users appreciate the **ease of use** of Emplifi, enabling seamless collaboration and efficient social media management. (49 reviews) - Users value the **comprehensive social media management features** of Emplifi, enhancing teamwork and analytics across platforms. (48 reviews) - Users value the **easy access to social media analytics** , enabling effective monitoring of campaign performance and engagement. (38 reviews) - Users value the **analytics capabilities** of Emplifi, enabling effective monitoring and reporting of social media performance. (34 reviews) - Users value the **intuitive features** of Emplifi, which effectively support community management and social media analytics. (23 reviews) - Users appreciate the **seamless social media integration** of Emplifi, making engagement simple and efficient. (22 reviews) - Users appreciate the **centralized management** in Emplifi, enabling seamless planning, scheduling, and team collaboration across platforms. (19 reviews) - Helpful (19 reviews) - Post Scheduling (19 reviews) - Dashboard Usability (16 reviews) **What users dislike:** - Users note **missing features** in Emplifi, particularly the lack of Excel downloads and limited functionality in analytics. (25 reviews) - Users report **technical issues** with Emplifi, citing glitches and inconsistent support that disrupt workflows and stability. (18 reviews) - Users find **feature limitations** in Emplifi, noting a lack of essential capabilities for data analysis and insights. (15 reviews) - Users feel there is **improvement needed** in features like data download and the effectiveness of the inspiration tab. (12 reviews) - Users note a **lack of features** in Emplifi, particularly for analytics and platform-specific insights. (12 reviews) - Instagram Limitations (11 reviews) - Social Media Limitations (11 reviews) - Limited Features (10 reviews) - Complexity (9 reviews) - Poor Customer Support (9 reviews) ## Emplifi Reviews ### 1. Emplifi Brings Reporting, UGC, and Reviews Together in One Powerful Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Emplifi?** Emplifi is a powerhouse tool with reporting, UGC gathering, ratings/reviews, and so much more, all under one "roof". It allows teams to work together in one platform vs have information scattered all over **What do you dislike about Emplifi?** There are some bugs in the platform and quirks, as there is with any platform, but the team is always responsive and so kind to help **What problems is Emplifi solving and how is that benefiting you?** I like that Emplifi is actively looking to expand their offerings, coming up with improvements and updates, and they often communicate things in advance of releases ### 2. Great Listening Tools to See All Interactions in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Emplifi?** I like the listening tools it provides to see all interactions in one place. **What do you dislike about Emplifi?** I dislike how it is difficult to navigate to pull performance reads and platform analytics quickly. **What problems is Emplifi solving and how is that benefiting you?** It is solving the all in one place for me to read our interactions as well as scheduling. ### 3. Intuitive and Easy to Use, but Dashboard Customization Feels Limited **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Emplifi?** It's very easy to use and intuitive which helps users that are not into data. **What do you dislike about Emplifi?** It's a bit rudimental in terms of which components you can add to a dashboard and has some limitations in terms of crafting your own view of the data. **What problems is Emplifi solving and how is that benefiting you?** Emplifi helps me understand the performance of the content as well as how are my follower gains. ### 4. Great Case Detail Features, but Steep Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Athena M. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Emplifi?** It offers features that help capture the details of a case. **What do you dislike about Emplifi?** Learning the platform requires time, and it's not something you can easily master on your own. **What problems is Emplifi solving and how is that benefiting you?** We are able to monitor and respond to inquiries and complaints across various social media platforms. Additionally, we can flag comments or direct messages that require immediate attention. ### 5. It's a powerful Social Tool, but slow on updates. **Rating:** 3.5/5.0 stars **Reviewed by:** Paula P. | Content Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Emplifi?** It's super useful to gather in a dashboard all moderation channels. Also, for making monthy/yearly reports, it has more data than what Meta provides. **What do you dislike about Emplifi?** I would prefer more agility on updating the platform with the fast-paced updates that instagram proposes, specially this first month o the year. **What problems is Emplifi solving and how is that benefiting you?** Eases moderation task. ### 6. User friendly with great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Rodrigo P. | Analista de Comunicação | Publicidade e Digital, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Emplifi?** Emplifi has a nice user interface, the implementation is easy with real fast social channel integrations, and a great customer service, with quick replies and extensive documentation, including a Learning through on-demand trainings, how-to videos, guides and certifications. **What do you dislike about Emplifi?** They do need to improve LinkedIn and TikTok integrations, allowing users to track mentions and other features. That is one major setback for users, which will have a better experience at these social networks' native dashboard. **What problems is Emplifi solving and how is that benefiting you?** Centralize all social media channels management in one place, with data and insights through custom labeling and dashboards. ### 7. Powerful tool for analytics and insights **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Emplifi?** Custom content labeling, automation labeling, and listening queries all able to be brought into custom dashboards are all *incredible* features. Companies can use these to segment content based on the custom data valuable to them and draw insights easily. **What do you dislike about Emplifi?** Sometimes app features are difficult to find or not intuitive. For example, managing scheduled reports is under the user's profile rather than under content or dashboards. **What problems is Emplifi solving and how is that benefiting you?** Custom content labeling, automation labeling, and listening queries all able to be brought into custom dashboards are all *incredible* features. Companies can use these to segment content based on the custom data valuable to them and draw insights easily, which is how we're using these features to influence content strategy and reporting. **Official Response from Michele Smaldino:** > Dear Customer, Thank you for your feedback and apologize for any frustration you may have experienced with our chat support! For additional support, you can contact us via email at support@emplifi.io or through the Customer Center at support.emplifi.io, both of which will provide a tracking number. You can also view all open support cases through the Customer Center. You can expect an upcoming enhancement in the way you access all support resources. ### 8. An easy-to-use performance tracking tool full of insights **Rating:** 4.0/5.0 stars **Reviewed by:** Marta A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Emplifi?** The thing I like the most is that some of the analysis it offers -such as comment sentiment, UGC volume, profile comparison- gives you a very interesting perspective to add qualitative insights, beyond the pure data. In addition, it is a very intuitive tool, that anyone in the team can use it even if they are not part of the analytics or data team. It's quite easy to connect with the different social media platforms. **What do you dislike about Emplifi?** I would like to have more customisation options in the dashboards, so that I can automate my processes according to the different ways customers measure. The customer service is fast and often helpful, but when you ask technical questions they sometimes don't look at the real problem and always redirect you to different blog articles. **What problems is Emplifi solving and how is that benefiting you?** To report social media results, both routine and campaign performance. ### 9. Emplifi Service Cloud Provides Excellent All-Around Coverage **Rating:** 4.0/5.0 stars **Reviewed by:** Shane W. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2024 **What do you like best about Emplifi?** The largest upside of the Emplifi Service Cloud is the vast network that lives within the cloud. From a CRM and customer relations perspective, everything imaginable is all there in one service for an easy to use experience for the user with top notch support. **What do you dislike about Emplifi?** Downsides are similar to the upsides. With the number of products available and the speed at which they are being added, sometimes you may find issues, especially with the newer products. This can lead to delays in fixes as some of the technologies are still being learned by Emplifi. **What problems is Emplifi solving and how is that benefiting you?** Emplifi Service Cloud is constantly figuring out a way to bring together all aspects of the customer relations in one robust service. The robust nature of the products within the cloud allow for a seamless cohesion to provide you solutions for all phases of your job. ### 10. Works well for our needs! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Emplifi?** It's great to have the majority of our social platforms in one centralized place where we can manage. We're able to respond to posts, dms and handle customer inquires for X, Facebook and Instagram. The analytics are pretty good and we are able to get insights for the different platforms as well as come competitive benchmarks. Emplifi is pretty easy to use and manage. **What do you dislike about Emplifi?** Not so much to add here. I wish they had better social listening features. **What problems is Emplifi solving and how is that benefiting you?** We also use Emplifi for customer service via dms of our social media platforms. We post facebook content through Emplifi. ### 11. Very helpful platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Emplifi?** It is very intuitive and has all the infomation I need! Its always progressing with new features, and customer service are understaning if there are any issues. It's very easy to collate and export data. Easy to add people to the system and intergrate their accounts. **What do you dislike about Emplifi?** It can be difficult to ensure all accounts are corrected as there is no easy way to see disconected accounts - it will show any account with one feature disconected, which isn't necessarily helpful! **What problems is Emplifi solving and how is that benefiting you?** Its much nicer to use than most native platforms, and collates data from different platforms and different accounts with ease! I also love the tagging system, so we can easily monitor campaigns ### 12. Emplifi is very complete tool, but a bit complex **Rating:** 3.5/5.0 stars **Reviewed by:** Riccardo V. | Social Media Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Emplifi?** Content section provide you a easy overview of the best contest of a specific timefrime, with the possibility to filter by ER, Reach and many other metrics. **What do you dislike about Emplifi?** There are too many metrics to consult, and this instead of making the platform complete makes it a bit difficult to consult and sometimes chaotic **What problems is Emplifi solving and how is that benefiting you?** The development team updates the platform constantly and this aspect provide to admins and users new features every month ### 13. Emplifi Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Emplifi?** Dashboards/widgets can allow a large number of accounts **What do you dislike about Emplifi?** Most of the social metrics are at a post level, X analytics include retweets and shared embedded videos instead of native video posts only **What problems is Emplifi solving and how is that benefiting you?** Use for compliing analytics across social platforms ### 14. Using emplifi to boost sales at work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Emplifi?** The ease of responding to all social media in one place and everyone being able to see what's going on **What do you dislike about Emplifi?** Was a bit tricky to get used to at first **What problems is Emplifi solving and how is that benefiting you?** Having everything in one place and keeping track on potential customers ### 15. Emplifi is the must have tool to have for a clear understanding of your & competitors performance **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Emplifi?** Emplifi has an amazing dasbhoarding & analytical suite, not seen in the other market plaforms. This allow us to have a clearer picture of our performance & vs competitors. How visual and easy to understand the platform is and their fast support **What do you dislike about Emplifi?** Limitation of showcasting overall PAID + NON PAID activity, but this is due the API limitations Lack of possibility of custom metrics without a very expensive package to be paid Digital listening very limited vs other platforms (more linked to only social) **What problems is Emplifi solving and how is that benefiting you?** Social media analysis & competitors benchmarking ### 16. All in one social media management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Dila A. | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Emplifi?** It has everything that a social media manager requires to manage brands or clients' social media - from publishing all the way to analytics. It also help that there's the AI function for captions! **What do you dislike about Emplifi?** For the analytics section, it should be updated frequently and immediately with new metrics - eg: we're still unable to capture TikTok views for competitor, or IGS swipe ups. **What problems is Emplifi solving and how is that benefiting you?** Everything can be done on Emplifi - we do not require any other tool for all of our social media management needs. ### 17. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Emplifi?** the platform is intuitive and user-friendly. It offers many integrations and some useful functions for agency work **What do you dislike about Emplifi?** in some cases there are minor bugs, particularly for the publication of social content. **What problems is Emplifi solving and how is that benefiting you?** is an excellent solution for interacting with customers on the scheduling of content on the various social networks. With the ability to manage different roles, it allows for role- and purpose-based controls ### 18. Very useful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Emplifi?** I recently had the opportunity to explore Emplifi, a powerful social media management tool that promises to simplify the process of scheduling and managing posts across various platforms. After testing its features, I must say that Emplifi lives up to its claims, offering a comprehensive and user-friendly solution for businesses and individuals alike. **What do you dislike about Emplifi?** Nothing, can't wait to see what will be the next update. **What problems is Emplifi solving and how is that benefiting you?** The scheduling functionality in Emplifi is robust and efficient. Users can plan and schedule posts across multiple social media platforms simultaneously, saving valuable time and ensuring a consistent online presence. ### 19. Great tool for scheduling and analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Emplifi?** The way you can plan things to post automatically so far in advance! **What do you dislike about Emplifi?** That I can't use the stickers on stories or sometimes post large file reels for Instagram. **What problems is Emplifi solving and how is that benefiting you?** Giving me time to not worry about posting manually. ### 20. Great tool for Social media Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Maxime P. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Emplifi?** Statistics part are super powerful and allow us to create nice dashboard / reports ! **What do you dislike about Emplifi?** There are a lot of possibilities to create dashboard and a lot of KPI and sometimes, you can lost what you want to do. **What problems is Emplifi solving and how is that benefiting you?** Saving time to post on social media. ### 21. Great software for Social Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Emplifi?** The loading of images and videos with the chance of adding comments **What do you dislike about Emplifi?** Upload other type of files such as pdf, etc **What problems is Emplifi solving and how is that benefiting you?** Uploading file in a single place it's great ### 22. Emplifi is one of the best assistant to administrate social profiles **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Emplifi?** We are able to analise data and then turning this into knolage. The dashboards is the part we love the most, because is simple and efective. We can modulate for our propourse. **What do you dislike about Emplifi?** The impossibility of delete old chanels and conect new pages at any time. The limit is to short for swap pages and for a publicity agency this is bad, because our clients change constantly. The suport could be bather too, by having a chat inside de plataform. **What problems is Emplifi solving and how is that benefiting you?** The analytics are the best part. Instead of have to login in every page we manage to extract the data, Emplifi organize everything to us. The dashboards are healpfull to show the data in a visual way. ### 23. helps to analyze and follow social media **Rating:** 4.0/5.0 stars **Reviewed by:** Gözde A. | Customer Experience Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Emplifi?** -you can see all social medya account at the same -nice dashboards you can filter what you need **What do you dislike about Emplifi?** -when a user deleted you cannot reach his/her data -to find what you're looking for can be hard -there is no automatic message service **What problems is Emplifi solving and how is that benefiting you?** -you can see all social media messages, mentiones at the same platform -you can follow your social media statisctics very easily -you can reach competitor analysis ### 24. Meets all needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Emplifi?** Emplifi makes planning and scheduling content easy and seamless with team collaboration. **What do you dislike about Emplifi?** Can't export comments by sentiment to generate a report. **What problems is Emplifi solving and how is that benefiting you?** Over the years the implementation of link in bio has been helpful. ### 25. Emplifi is a great tool for performances tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Emplifi?** I enjoy that it is always up to date regarding social media posts performances. **What do you dislike about Emplifi?** It's ways of using are not so easy to explain to someone else. **What problems is Emplifi solving and how is that benefiting you?** It helps us get to the core of our performances and get quicker to key learnings and recommendations for our clients. ### 26. Insightful to analyse data from all our Social Media channels so we can improve our campaigns **Rating:** 4.0/5.0 stars **Reviewed by:** Priscilla v. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Emplifi?** The best thing is the real-time insights to analyze our campaigns and keep improving. And there is so much more we don't use yet! **What do you dislike about Emplifi?** We do need a Dutch feature as our clients are almost all dutch...I'm not aware if there is a solution for this yet. **What problems is Emplifi solving and how is that benefiting you?** We can accurately analyse data to see the results of our campaigns but we also gain knowledge of the sentiment and consumer behaviour using Emplifil as a webcare tool ### 27. A great experience in getting data and analytics on the performance of our accounts. **Rating:** 4.0/5.0 stars **Reviewed by:** Rhovin Luke M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Emplifi?** The easy access on social media analytics which is vital to our organization in making sure that our targets are being reached. Its features are better than the free and other tools that are available in the market today. **What do you dislike about Emplifi?** TO be honest, there was a time when data was unavailable due to a glitch on Emplifi;s side. I had to contact support for assistance before being told of the problem. It would have been better if an email or any advisory was given, **What problems is Emplifi solving and how is that benefiting you?** To be honest, thanks to Emplifi, we are able to determine which content perform welll and the ones that do not. We now know how to plan our postings well. Since last year, our page's performance have increased. ### 28. Good, but it could be better **Rating:** 4.0/5.0 stars **Reviewed by:** Marina B. | Social Insights Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Emplifi?** the ease of being able to concentrate all social media data in the same environment. **What do you dislike about Emplifi?** constant changes that are not signaled and affect the work routine **What problems is Emplifi solving and how is that benefiting you?** with emplifi we were able to get quick answers about the performance of the group's social networks and carry out larger analyzes using the api ### 29. I have a good experience with Emplifi, but I miss system updates **Rating:** 4.0/5.0 stars **Reviewed by:** Gustavo C. | Analista de marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Emplifi?** I really like the platform in terms of dashboards and measurement of results for the community. **What do you dislike about Emplifi?** I would like emplifi to make updates to the system layout making it more intuitive. And it also includes the language for Portuguese **What problems is Emplifi solving and how is that benefiting you?** Emplifi helps me a lot in controlling the interactions received in all my social networks. Mainly to control more recurring subjects. ### 30. Social media analytics report **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Emplifi?** I think that is very helpful have all the data in the same place to check every single results very quickly **What do you dislike about Emplifi?** There some features that doesn't work especially i couldn't find paid results for Instagram, or video views for reels in the basic plan **What problems is Emplifi solving and how is that benefiting you?** Have an overview of how the customer's social channels and competitors are performing ### 31. Solid Planner **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Emplifi?** Being able to schedule posts and look at the analytics **What do you dislike about Emplifi?** The fact that you can't really change the cover image or rather it's complicated. The whole UX is a bit complicated to be honest **What problems is Emplifi solving and how is that benefiting you?** Being able to schedule posts in multiple accounts ### 32. Works for me! **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole W. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Emplifi?** I enjoy the accuracy of the information I am able to give the client. Also, the way the information is presented is so clear and direct. **What do you dislike about Emplifi?** There's nothing I dislike really. Internally its a hassle that we have to submit this information on a weekly basis but the process makes it quick and easy. **What problems is Emplifi solving and how is that benefiting you?** It's helping me manage all of my diverse teams and communities and cater to their specific needs. ### 33. Well set-up site with good support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Emplifi?** Community management features are very helpful. Strong social listening tools make it easy to identify trends and mentions across platforms which helps to drive insights into sentiment. **What do you dislike about Emplifi?** Slow to apply tags and sentiment at times. Selecting too many messages/comments can result in errors. Fixing this would make it far easier to manage large sums of comments. **What problems is Emplifi solving and how is that benefiting you?** Helps to solve community moderation issues as it readily collects data from all platforms and combines them in one place where pre-approved responses can be sent from. Makes community management a far easier process. ### 34. Review of Emplifi Social Marketing Cloud **Rating:** 3.5/5.0 stars **Reviewed by:** Shae R. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Emplifi?** The onboarding process for using Emplifi was pretty seamless from start to finish – Diego helped us get set up, answered all of our questions and provided timely support whenever we needed it. There's a LOT to this platform, and while it's on the pricier side, it's definitely worth the investment to manage multiple client accounts as well as monitor the success of all of your campaigns from one convenient dashboard. **What do you dislike about Emplifi?** Definitely on the more expensive side of things. **What problems is Emplifi solving and how is that benefiting you?** Managing multiple accounts; Analytics. ### 35. Would Recommend Emplifi **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Emplifi?** The analytics are very robust and there are a significant amount of customization options depending on how well you know the system. **What do you dislike about Emplifi?** I don't love that certain customizations are very limited or only available at a certain part of the Emplifi website, but not available in other parts. That's a bit frustrating since Emplifi hasa shown they can run a certain report but an option to run it somewhere else may not exist. **What problems is Emplifi solving and how is that benefiting you?** Emplifi is helping me understand the analytics of the social media accounts in depth, in customizable ways. ### 36. Emplifi is a great platform **Rating:** 4.0/5.0 stars **Reviewed by:** Tiffany E. | Social Media Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Emplifi?** I like the Community management tool of the platform **What do you dislike about Emplifi?** The reporting tool could be more robust within the platform **What problems is Emplifi solving and how is that benefiting you?** Publishing, reporting, listening, community management ### 37. Would recommend! **Rating:** 4.0/5.0 stars **Reviewed by:** Erika R. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Emplifi?** Love the labelling feature, sentiment analysis **What do you dislike about Emplifi?** Not being able to see comments that are past the 90-day limit **What problems is Emplifi solving and how is that benefiting you?** Solving us having to moderation manually and it benefits us with efficiency and better work flow ### 38. Emplifi Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Emplifi?** Fuller data presentation of posts and videos **What do you dislike about Emplifi?** Updated stats for the social media posts **What problems is Emplifi solving and how is that benefiting you?** SPlit between paid and organic performance ### 39. Holistic Social media monitoring tool **Rating:** 3.5/5.0 stars **Reviewed by:** Damini G. | Global Events Marketing Manager , Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Emplifi?** It's a good comprehensive tool for scheduling, and monitoring social media postings with listening and library building capabilities. **What do you dislike about Emplifi?** Campaign management is not end to end in the tool yet. However social media organic capabilities are strong. **What problems is Emplifi solving and how is that benefiting you?** Social media monitoring, analytics, content library, media listening. ### 40. Overall it is convenient!! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Emplifi?** I use Emplifi for social media performance. I get TW, YT, FB, and IG data from it, but it could need to have the remaining of platforms such as Snapchat and LinkedIn.. **What do you dislike about Emplifi?** Some of the social media platforms are not available. **Recommendations to others considering Emplifi:** It's a great and easy tool to navigate. **What problems is Emplifi solving and how is that benefiting you?** I use it to get Social Media performance metrics such as followers' growth, content, and engagement. ### 41. Pretty Darn Great! **Rating:** 3.5/5.0 stars **Reviewed by:** Ryan S. | Social Media Marketing Co-Ordinator, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Emplifi?** While corporately we've moved to a different tool, Socialbakers was great for what we needed at the time. It was super easy to schedule posts, optimize posting times, create listening channels, and respond to posts. **What do you dislike about Emplifi?** It could be tricky to sort out the responses to social media posts. It wasn't a deal breaker by any means, it's still a great tool. Just some days you'd face a wall of text if a few posts had lots of engagement. **What problems is Emplifi solving and how is that benefiting you?** We are managing multiple social media platforms in one easy-to-use spot. Far easier than using each channel on it's own. ### 42. Great for collecting and displaying UGC **Rating:** 4.0/5.0 stars **Reviewed by:** Emily T. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2020 **What do you like best about Emplifi?** Easy to find, permission, and download user-generated content. Quick and appealing widgets that display our favorite UGC on our websites, with lots of options on how to present and incorporate content into our overall marketing strategy. Account reps are friendly and very accessible. So far Pixlee seems to constantly roll out new features and functionalities which is great. **What do you dislike about Emplifi?** There is a bit of a learning curve when it comes to user experience and functionality. Certain icons and notifications are not clear until you search the help pages or talk to your account rep. Our team also wishes it were easier to see if we've already contacted or chatted with an Instagram user in the past. We also would like to have the ability to see if a user has posted/tagged multiple images of our brand, right now we have to do a search workaround which isn't the most efficient use of time. **Recommendations to others considering Emplifi:** Talk to their team and request a presentation, because they were very thorough and informative and more than willing to customize their walk-throughs and demonstrations to fit our company and industry's needs. **What problems is Emplifi solving and how is that benefiting you?** We needed a simple way to view, permission, and share UGC while making sure we were fairly crediting the original content creators. Pixlee helps us do that with beautiful albums that are easy to share on our websites. We enjoy the tagging functions which make it easy to specialize and break out new widgets/albums by the type of content. ### 43. Great platform for monitoring social media performnce **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2021 **What do you like best about Emplifi?** It's good at arranging data from Facebook and Instagram insights, such that it is easy to track and compare performance. **What do you dislike about Emplifi?** It's good when used with Facebook and Instagram, but less so when used with other platforms like Twitter and Youtube. It is also not able to draw data from newer platforms like TikTok **What problems is Emplifi solving and how is that benefiting you?** Socialbakers helps in the work of monitoring owned social media assets, and it helps save the time that would be otherwise taken to do manual tracking and calculations of engagement rate and etc. It's also easy to track historical performance and paid-ads, etc. ### 44. Intuitive and effective for receiving VoC data **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Emplifi?** I enjoy the customization of the product and being able to export and review data in various ways. Our feedback received from users has been very insightful and helped with our web page testing. VoC is information that is taken very seriously to understand how users feel interacting with our site, and any obstacles that may be deterring. **What do you dislike about Emplifi?** Cannot think of anything immediately that I consider a dislike- any problems usually get resolved. We are able to connect on a regular basis with our Astute team and discuss any issues and obtain resolution (or also through email as needed). **Recommendations to others considering Emplifi:** Feedback and information received from Astute's services has been worthwhile and insightful. **What problems is Emplifi solving and how is that benefiting you?** We have been using the VoC data to help improve many features on our site, which have been potentially hindering our conversion and deterring users from submitting information. It can either help expose something that may be broken on the site, or it gives us ideas for new a/b tests that we can implement ### 45. Overall a good experience with the iPerceptions team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Emplifi?** I like the attentive, responsive iPerceptions team that quickly responds to any of our concerns. I've yet to encounter a situation where the team takes too long to respond to my concerns. I also appreciate that the team checks in with us whenever they see abnormal activity. It helps bring abnormal site activity to our attention as well as any potential problems. I also really like the new user experience for survey invites - they are much more versatile and user friendly! **What do you dislike about Emplifi?** Needing to add each person that wants access the custom iPerceptions dashboard through the iPerceptions team is pretty inconvenient. It would also be better if we were able to have brand/survey specific questions on the dashboard instead of just the generic questions that all brands/surveys have. **Recommendations to others considering Emplifi:** The tool that we use, iPerceptions, is a tool with a lot of potential when used strategically. Definitely helpful to have a thorough understanding of the tool as well as a clear plan on how the tool will be integrated into the business strategy before purchasing the tool. Be sure to have a plan on how not only implementation will go, but also how analytics will be done and how the acquired data will be used in the business strategy. What are the goals of using the product? How often will survey questions change? All are good questions to answer beforehand. **What problems is Emplifi solving and how is that benefiting you?** iPerceptions is helpful for receiving verbal feedback from users that can sometimes bring to light parts of the business that we did not realize before. ### 46. Amazing tool for content management on social networks **Rating:** 3.5/5.0 stars **Reviewed by:** Mary J. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2020 **What do you like best about Emplifi?** I like being able to work on multiple accounts on one screen, I also like the fact that you easily leave a note for another user, it has many additional features, it is extremely simple to operate and it tracks the words to find certain posts more quickly, It is also great to be able to compare how various social media platforms are reaching people in one place, the quality of the reports is really fantastic and the possibility of distributing them makes your life much simpler, it also offers great technical support. **What do you dislike about Emplifi?** I really like using this tool for its ease of use, it is one of my favorites, I love that it has many very well designed features and functions, I have nothing bad to say about this tool. **Recommendations to others considering Emplifi:** I recommend using Socialbakers, it is an excellent tool to have better control of all your content on social networks and increase its performance. **What problems is Emplifi solving and how is that benefiting you?** I like being able to work on multiple accounts on one screen, I also like the fact that you easily leave a note for another user, it has many additional features, it is extremely simple to operate and it tracks the words to find certain posts more quickly, It is also great to be able to compare how various social media platforms are reaching people in one place, the quality of the reports is really fantastic and the possibility of distributing them makes your life much simpler, it also offers great technical support. ### 47. Socialbakers has helped us to keep track of all our campaigns and thus identify how to promote them **Rating:** 3.5/5.0 stars **Reviewed by:** Peter O. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2020 **What do you like best about Emplifi?** We are using socialbakers for our collecting data analysis and information from our email campaigns and now we can extract data that we use for the reports that are sent to our business partners, as well as collect reports by period of time or by campaign in A matter of minutes, whereas this would have required hours of manual monitoring if you hadn't used socialbarker.You are helping us understand the performance of our social media accounts and improve content production based on what already exists. Another point in its favor of saocialbakers is that all its Design and user interface are really easy to use so we can visualize and navigate and find data very quickly **What do you dislike about Emplifi?** I would like if we could upload gifts or videos since now it is not possible or we have not been able to do it and it would be really good for us to be able to do it, they should improve that and. I would also like you to inform each time that a function is going to disappear with a new update since we would be better prepared and it would not take us by surprise **What problems is Emplifi solving and how is that benefiting you?** Socialbakers has helped us to keep track of all our campaigns and thus identify how to promote or improve them, giving us access to a lot of important information indicating the best times to publish and promote all our campaigns ### 48. Evolving and Changing with us **Rating:** 4.0/5.0 stars **Reviewed by:** joanna v. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2020 **What do you like best about Emplifi?** Our team at Astute has supported our evolving and constantly changing organization without hesitation. They are willing to provide recommendations and solutions in order to support the VoC program, by listening to our customers and uncovering the key areas of focus, for our team to better serve our customer. **What do you dislike about Emplifi?** Not a complaint - As our company grows, we will require more support to address the wholesale side of the business, to understand how to best serve all our customers (including retailers). **What problems is Emplifi solving and how is that benefiting you?** Understanding what our visitors and customers want, and prioritizing those needs based on importance. ### 49. Great team to collaborate with; always ready to step in and help! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2020 **What do you like best about Emplifi?** The Astute team is able to pivot in many directions as our new company needed this to grow over the last few years. **What do you dislike about Emplifi?** QA process could be improved Nothing else **What problems is Emplifi solving and how is that benefiting you?** Voice of Customer for Cannabis Consumers to better understand their needs ### 50. Recommended analytic tool **Rating:** 4.0/5.0 stars **Reviewed by:** Carissa F. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2020 **What do you like best about Emplifi?** Practicality, user friendly interface, and they can provide assistance for users' queries **What do you dislike about Emplifi?** Access for Twitter analytics for basic subscription **What problems is Emplifi solving and how is that benefiting you?** Analytics tools for owned account ## Emplifi Discussions - [is it possible to compare the performance and combine the result cross platform and brand ?](https://www.g2.com/discussions/is-it-possible-to-compare-the-performance-and-combine-the-result-cross-platform-and-brand) - 3 comments, 2 upvotes - [What mobile app support is available?](https://www.g2.com/discussions/mobile-apps) - 1 comment, 1 upvote - [Which ecommerce platforms does TurnTo support?](https://www.g2.com/discussions/commerce-platforms) - 1 comment, 1 upvote - [How much does it cost to use the TurnTo Suite?](https://www.g2.com/discussions/pricing-ca19d615-6428-424e-93f0-a7b3a6986389) - 1 comment, 1 upvote - [What is socialbakers?](https://www.g2.com/discussions/what-is-socialbakers) - 1 comment - [View Emplifi pricing details and edition comparison](https://www.g2.com/products/emplifi-emplifi/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+13%3A15%3A22+-0500&secure%5Bsession_id%5D=3f168c47-4a24-474a-a084-4ffe428dad6e&secure%5Btoken%5D=a3ae3447953385ac6b19aa1ddba429caff07160584f5afba75a46b976f484b99&format=llm_user) ## Emplifi Integrations - [Incorta](https://www.g2.com/products/incorta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) ## Emplifi Features **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation - Image Library **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis - Social Media Monitoring - Competitor Monitoring - Hashtag Tracking - Engagement Tracking - Activity Tracking - Influencer Tracking - Impact Measurement **Content** - Types - Migration - Publishing - UGC **Engagement** - Live streaming - Live chat discussions - One-to-one call scheduling - Omnichannel livestreaming - Product demonstrations **Visual UGC** - Campaign Customization - Widget Customization - Widget - Media Library **Influencer Marketing** - Influencer Recruitment - Influencer Scoring - Audience Analysis - Influencer Segmentation - Influencer Collaboration - User-Generated Content (UGC) Management - Content Approval - Campaign Analytics - Reporting and Dashboards - Data Importing and Exporting Tools - Social Commerce - E-Commerce Integration - Trend Analysis - Real-Time Analytics - Multi-Campaign - Demographic Data - Social Media Integration - Campaign Segmentation - Communication Management - Influencer Relationship Management - Social Performance Management - Campaign Management - Multi-Channel Management - Contact Management - Content Management - Rewards Management - Workflow Management - Activity Dashboard **Generative AI** - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Review Management** - Multi-Language **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integration - Social Media Integration **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Multi-Account Management - Social Ads - Campaign Planning - Hashtag Capabilites - Multi-Campaign - Customer Engagement - Automated Publishing - Real-Time Analytics **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label - Customizable Reports **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Engagement** - Live Streaming - Omnichannel - Personalization - Conversational Commerce - Moderation **Integration** - Shopping cart - Social media - Video analytics tools - Campaign management tool - CRM & Data Platform Integration - Smartphone and DSLR - API **Integrations** - Social Media - Content Creation - Multi-Channel Marketing - Rights Management - UGC Request Automation - Influencer Relationship Management - Feedback Management - Contest Management - Campaign Management - Workflow Management - Social Media Integration **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Influencer Marketing Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning **Additional Functionality** - Data Visualization - Keyword Tracking - Search/Filter - Social Advertising - Influencer Tracking - Social Promotion - Conversion Tracking - Payment Tracking - Customizable Reports - Email Marketing - Approval Process Control - Alerts/Notifications - Performance Metrics - Data Import/Export - Campaign Scheduling - Engagement Tracking - Monitoring - Contact Database - Influencer Discovery - Multi-Channel Marketing - Social Media Monitoring - Activity Tracking - Customizable Branding - ROI Tracking - AI Copilot - Reporting & Statistics - CRM - Faceted Search/Filter - Categorization/Grouping - Filtering - Generative AI - API **Additional Functionality** - Negative Feedback Management - Dashboard - Audience Analytics - Multi-Account Management - API - Collaboration Tools - AI Copilot - Data Import/Export - Data Visualization - Audience Engagement - Content Publishing Options - Content Discovery - Generative AI - Performance Metrics - Natural Language Processing - Optical Character Recognition - Campaign Analytics - Multi-Language - Multi-Channel Data Collection - Reporting/Analytics - Audience Targeting - Commenting/Notes - Approval Process Control - Content Library - Reporting & Statistics - Social Promotion - Real-Time Analytics - Customer Engagement - Automated Publishing - Benchmarking - Boolean Search - Tagging - Visual Analytics - Access Controls/Permissions - Reputation Management - Social Listening - Social Advertising - Customizable Reports - Campaign Management - Content Management - Workflow Management **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Use Cases** - E-commerce - Retail - Customer Service **Social Shopping** - Promotions - Shoppable Media - AR/VR - Social Store **Live selling** - Social media - Marketplaces - Lead capturing and distribution - E-commerce platform **Support** - Onboarding - 24/7 Client Support **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API **Additional Functionality** - Customizable Reports - Campaign Management - Customizable Branding - Social Advertising - Filtering - Approval Process Control - Keyword Tracking - Tagging - Activity Dashboard - Calendar Management - Workflow Management - Post Scheduling - Alerts/Notifications - Trend Analysis - API - Data Visualization - Sentiment Analysis - AI Copilot - Social Promotion - @mentions - Social Media Monitoring - Generative AI - Engagement Tracking - Collaboration Tools - Brand Tracking - Drag & Drop - Commenting/Notes - Content Management - Template Management **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Administration** - Incentives - Syndication - Insights - Content - Sampling **Analytics** - Product Insights - Social Listening - Campaigns **Analytics** - Data Capture - Reporting - Campaign performance - Product Insights **Performance** - UGC Analytics - Lazy-Loading **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Additional Functionality** - Sentiment Analysis - Alerts/Notifications - Mobile Access - Access Controls/Permissions - Collaboration Tools - For Creative Agencies - For eCommerce - ROI Tracking - Post Scheduling - Segmentation - Activity Dashboard - Marketing Calendar - Search/Filter - Hashtag Tracking - Influencer Discovery - AI/Machine Learning - Referral Tracking - Online Payments - Engagement Tracking - Customer Surveys - Ratings/Reviews - Content Delivery - AI Copilot - Personalization - Keyword Tracking - Approval Process Control - UGC Collection - Generative AI - Loyalty Program - Influencer Tracking - Customer Advocacy - Video Editing **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics **Communication Channels** - Customer Portal - Chat/Live Support - Social Integration - Voice - Video Chat **Display Options** - Badges - Widgets - Third-Party Integrations - Marketing - Social Media Integration - Website Integration **Generative AI** - AI Text-to-3D **Generative AI** - Generative AI **Platform** - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Emplifi Alternatives - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,143 reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) - 4.1/5.0 (2,638 reviews) - [Hootsuite](https://www.g2.com/products/hootsuite/reviews) - 4.3/5.0 (7,377 reviews)