Dynamics 365 Field Service is used to coordinate field operations, bringing work orders, technician scheduling and dispatch, and service activity into a shared workflow. It helps teams organize field work and keep track of jobs and customer interactions.

What company sizes and industries is Dynamics 365 Field Service the best fit for?

Dynamics 365 Field Service has users in small, mid-market, and enterprise organizations, with experience spanning several industries. The most represented segments include:

Company size: Small businesses, mid-market organizations, and enterprises.
Industries: Healthcare, education, computer software and IT services, facilities services, and manufacturing.

How long does it take to implement Dynamics 365 Field Service across a team?

Implementation reports most often fall in the three-to-six-month range, though shorter and longer timelines also appear.

Time to go live	Relative frequency
3–6 months	Most common
Under 1 month	Less common
1–3 months	Less common
6–12 months	Occasional

What customer support options does Dynamics 365 Field Service provide, and how do users find the overall support experience?

Dynamics 365 Field Service users describe a mixed support experience. Helpful assistance is noted, but some users also report slow responses, difficulty getting support, or needing support with upgrades.

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Verified User in Marketing and Advertising

Enterprise (> 1000 emp.)

1/9/2019

"Review"

2.5/5

What do you like best about Dynamics 365 Field Service?

I do like that it is web based like many other things. The chicklets are easy to establish once you are in the program. I also like how you can see other store information within. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

The program isn't super intuitive. The manuals for the program are heavy reading and not easy transferable. Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching

Small-Business (50 or fewer emp.)

4/2/2019

"It’s been helpful"

4/5

What do you like best about Dynamics 365 Field Service?

It keeps me organized and helps with structuring our clients information Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

It can be a little challenging to navigate at times to find certain icons because there’s so many to choose. Review collected by and hosted on G2.com.

Mariya A.

Legal Receptionist

Medical Practice

Small-Business (50 or fewer emp.)

12/18/2018

"Front desk review from law firm"

2/5

What do you like best about Dynamics 365 Field Service?

You can see all the details just by scrolling up and down Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

It takes hours to upload information and the notes are hidden Review collected by and hosted on G2.com.

Jackie A.

Support Specialist

Primary/Secondary Education

Mid-Market (51-1000 emp.)

6/24/2018

"Part of Microsoft Office"

4/5

What do you like best about Dynamics 365 Field Service?

Familiarity

Dynamics CRM, as you would expect from a Microsoft product, has a very simple user look and feel especially for those familiar with SharePoint or Office, the UI is genuinely uncluttered and easy to use, meaning that adoption training and familiarisation should be at a minimum. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Late to the cloud.

Unlike many competitors in the world of CRM, Dynamics is not cloud born and bred, this has meant in turn that not only has Dynamics been late to the cloud it is also playing catch up, only adding social functionality quite recently. At its heart Microsoft are now a middle aged blue-chip fighting hard to play catch up with the new kids on the block Review collected by and hosted on G2.com.

Takorcia N.

Independent Travel Agent

Hospital & Health Care

Small-Business (50 or fewer emp.)

11/18/2018

"Microsoft Dynamics"

2.5/5

What do you like best about Dynamics 365 Field Service?

Microsoft Dynamics 365 is just another amazing product within the Microsoft 365 circle. This product is amazing for keeping track of sales. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

The interface has its tricks and turns but once you learn it you would fall in love. Review collected by and hosted on G2.com.

Jeffrey N.

Recruiter

Mid-Market (51-1000 emp.)

12/10/2018

"Pros and Cons"

3.5/5

What do you like best about Dynamics 365 Field Service?

It was easy to use and it wouldn't change. Always knew what to expect for the most part Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

It freezes ever so often. Pretty boring looking but it's a work application so that's expected. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

1/31/2019

"Great application to help you through everyday!"

5/5

What do you like best about Dynamics 365 Field Service?

This application is great and used everyday in my workplace. A lot of people use this to organize their everyday tasks and are able to take it on the go virtually when they need to! Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

There is not much to dislike about this product. It is very efficient and gets the job done! Review collected by and hosted on G2.com.

Verified User in Medical Devices

Small-Business (50 or fewer emp.)

3/13/2019

"Solid product"

4/5

What do you like best about Dynamics 365 Field Service?

I enjoy the overall easiness of the product. No real issues on my end. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Nothing, I have had no issues except for user errors. Review collected by and hosted on G2.com.

S C.

payroll supervisor

Mid-Market (51-1000 emp.)

1/22/2019

"easy to use - straightforward"

2.5/5

What do you like best about Dynamics 365 Field Service?

easy to use, everything about it from the installation, goes smoothly. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

No dislikes from my usage except the cost. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

8/12/2018

"Microsoft Dynamics"

3.5/5

What do you like best about Dynamics 365 Field Service?

better management, easy scheduling, remote troubleshooting, monitor real-time activity, a great extension of a Microsoft product, customization of CRM Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

interface, no cloud integration, very pricey Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Field Service:

This was designed for a sales-based business by helping to process, track, and manage the day-to-day sales. Customization is a plus for this program, but your administrator should have knowledge of JavaScript. There is a free trial available if you want to try it out for your business. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

the schedule board feature lets you share with the entire team to monitor the daily schedules of each engineer and monitor real-time updates on each job Review collected by and hosted on G2.com.