# Agentforce Field Service (formerly Salesforce Field Service) vs Dynamics 365 Field Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in **dispatching capabilities** , with features like autonomous dispatch and triage that allow it to proactively address issues before human intervention is needed. This has significantly improved operational efficiency for many users.
- **Users say** that Dynamics 365 Field Service offers strong **integration with Microsoft products** , which is a major advantage for organizations already using the Microsoft ecosystem. Reviewers appreciate its ability to optimize field operations through advanced scheduling and resource management.
- **According to verified reviews** , Agentforce Field Service has a more user-friendly interface, making it easier for dispatchers to manage large teams quickly. One user highlighted that their dispatcher can launch the software and efficiently manage thirty technicians within minutes.
- **Reviewers mention** that while Dynamics 365 Field Service has solid features, some users experience challenges with **configuration and setup** , which can hinder the initial onboarding process. In contrast, Agentforce Field Service is noted for its smoother implementation experience.
- **Users highlight** that both products have similar scores in meeting requirements, but Agentforce Field Service stands out with a higher overall satisfaction rating, indicating a more positive user experience across the board.
- **G2 reviewers note** that while Dynamics 365 Field Service provides robust features for resource optimization, Agentforce Field Service has made significant strides in enhancing **customer service management** , leading to improved consistency and satisfaction in ground operations.



| | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 3.9 out of 5 | 
| **Total Reviews** | 1,047 | 156 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Mid-Market (38.0% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### Dynamics 365 Field Service

Pros:
- Easy Integration (2 reviews)
- Integrations (2 reviews)

Cons:
- Time-Consuming (2 reviews)
- Customization Difficulties (1 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.6 (133 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 8.3 (135 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 8.0 (50 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 8.3 (49 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 8.3 (130 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 8.4 (47 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 7.6 (129 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Dynamics 365 Field Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Dynamics 365 Field Service** | 8.3/10 | 5 |

#### Territory Mapping

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **Custom Territory Mapping** | Not enough data | Not enough data | 
| **Strategic Selling** | Not enough data | Not enough data | 
| **Automatic Rep Assignment** | Not enough data | Not enough data | 

#### Route Planning

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **Lead Priority** | Not enough data | 9.0 (5 reviews) | 
| **Optimized Sales Routes** | Not enough data | Not enough data | 
| **Map Directions** | Not enough data | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **Gamification** | Not enough data | Not enough data | 
| **Performance Dashboards** | Not enough data | 8.3 (5 reviews) | 
| **Sales Rep Tracker** | Not enough data | 8.0 (5 reviews) | 

#### Presentation and Forms

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **Video and Interactive Media** | Not enough data | 7.7 (5 reviews) | 
| **Digital Contracts** | Not enough data | Not enough data | 
| **E-signature** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 366 |
| **Dynamics 365 Field Service** | 8.0/10 | 113 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | 7.7 (5 reviews) | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Not enough data | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 8.2 (93 reviews) | 
| **Dispatch** | 8.6 (289 reviews) | 8.0 (80 reviews) | 
| **Roles** | 8.6 (278 reviews) | 8.1 (85 reviews) | 
| **Booking** | 8.4 (270 reviews) | 7.8 (79 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **Location** | Feature Not Available | 8.3 (90 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 8.3 (101 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 8.2 (92 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 7.7 (16 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 8.2 (98 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 8.0 (93 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 7.8 (88 reviews) | 
| **CRM Integrations** | 8.7 (243 reviews) | 8.1 (87 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (76 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (70 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to Dynamics 365 Field Service (1):** [Field Sales Software](https://www.g2.com/categories/field-sales)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **Small-Business** | 21.7% | 31.3% | 
| **Mid-Market** | 42.7% | 38.0% | 
| **Enterprise** | 35.5% | 30.7% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### Dynamics 365 Field Service

- **Hospital & Health Care:** 7.3%
- **Education Management:** 5.3%
- **Computer Software:** 4.7%
- **Information Technology and Services:** 4.0%
- **Accounting:** 3.3%
- **Higher Education:** 3.3%
- **Consumer Services:** 2.7%
- **Transportation/Trucking/Railroad:** 2.7%
- **Packaging and Containers:** 2.0%
- **Electrical/Electronic Manufacturing:** 2.0%
- **Other:** 62.7%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)
- [Zuper](https://www.g2.com/products/zuper/reviews) — 4.7/5 stars (152 reviews)

### Alternatives to Dynamics 365 Field Service

- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25854 reviews)
- [Geopointe](https://www.g2.com/products/geopointe/reviews) — 4.2/5 stars (284 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (406 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Dynamics 365 Field Service

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-dynamics-365-field-service)