Dynamics 365 Field Service is used to coordinate field operations, bringing work orders, technician scheduling and dispatch, and service activity into a shared workflow. It helps teams organize field work and keep track of jobs and customer interactions.

What company sizes and industries is Dynamics 365 Field Service the best fit for?

Dynamics 365 Field Service has users in small, mid-market, and enterprise organizations, with experience spanning several industries. The most represented segments include:

Company size: Small businesses, mid-market organizations, and enterprises.
Industries: Healthcare, education, computer software and IT services, facilities services, and manufacturing.

How long does it take to implement Dynamics 365 Field Service across a team?

Implementation reports most often fall in the three-to-six-month range, though shorter and longer timelines also appear.

Time to go live	Relative frequency
3–6 months	Most common
Under 1 month	Less common
1–3 months	Less common
6–12 months	Occasional

What customer support options does Dynamics 365 Field Service provide, and how do users find the overall support experience?

Dynamics 365 Field Service users describe a mixed support experience. Helpful assistance is noted, but some users also report slow responses, difficulty getting support, or needing support with upgrades.

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Verified User in Retail

Enterprise (> 1000 emp.)

11/21/2018

"Fast reliable program"

4.5/5

What do you like best about Dynamics 365 Field Service?

I use this software at work as it is our program that runs all the registers and customer service computers in our store. It is very reliable and very accurate and I would highly recommend. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

It has a lag at times. Sometimes it is very slow depending on the time of day. It does happen every once and awhile but not all the time. Review collected by and hosted on G2.com.

Melanie S.

Enterprise (> 1000 emp.)

12/11/2018

"It's Great"

5/5

What do you like best about Dynamics 365 Field Service?

The ability to transform processes to increase resource productivity and customer satisfaction Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Sometimes crashes on my computer, might be problem from my end Review collected by and hosted on G2.com.

Jessica S.

Nurse

Mid-Market (51-1000 emp.)

11/28/2018

"Easy to use"

5/5

What do you like best about Dynamics 365 Field Service?

It's so easy to use. There are many other programs I've used that are nothing compared to this one. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Nothing. There are many other programs I've used that are nothing compared to this one Review collected by and hosted on G2.com.

Verified User in Packaging and Containers

Mid-Market (51-1000 emp.)

12/18/2018

"Microsoft Dynamics Pick and peck"

3.5/5

What do you like best about Dynamics 365 Field Service?

Easy to locate address equipped with the core basic functions. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Screen load time is a bit slow and could use an update to improve wait time during submitting information. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Field Service:

Control F10 shortcuts Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

Microsoft Dynamics has led many associates with their easy to access information panel and shortcuts. This alone speeds up the process with those who are not technologically inclined. Review collected by and hosted on G2.com.

Laura W.

Financial Services Professional

Financial Services

Small-Business (50 or fewer emp.)

10/5/2018

"My review"

5/5

What do you like best about Dynamics 365 Field Service?

Microsoft Dynamics 365 is easy to use and versatile. It can be accessed from any device. I can review, edit and provide feedback on important documents and collaborative projects on the go. It makes working from home possible. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

There is nothing that I dislike about this software. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

2/8/2019

"Pretty good software"

4.5/5

What do you like best about Dynamics 365 Field Service?

Its so easy to use this software and you dont require any knowledge to use it. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

It takes some time to load some the options. Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment

Mid-Market (51-1000 emp.)

10/21/2018

"Complex problem - easy solution"

4.5/5

What do you like best about Dynamics 365 Field Service?

The application has the most seamless servicing system that I have come across. It allows for efficient servicing for customers with in-app scheduling and estimated time of arrival and updates. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

The application definitely needs someone already familiar with the concept and has a general idea of what to do. Review collected by and hosted on G2.com.

Verified User in Education Management

Enterprise (> 1000 emp.)

2/11/2019

"Startup is overwhelming"

4.5/5

What do you like best about Dynamics 365 Field Service?

How easy the platform is to use. When I understood everything, it was very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Pricing is pretty expensive for what is offered. Review collected by and hosted on G2.com.

Jessica R.

Dispatch Manager

Accounting

Mid-Market (51-1000 emp.)

12/8/2018

"Amazing"

5/5

What do you like best about Dynamics 365 Field Service?

I love everything about this software. It's amazing. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

There's nothing I don't like about it. I love this product. Review collected by and hosted on G2.com.

Verified User in Accounting

Mid-Market (51-1000 emp.)

12/2/2018

"Easy to use and perfect for office work"

5/5

What do you like best about Dynamics 365 Field Service?

The efficiency of the product how easy it is to use to get the Jo done. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Nothing at all its great. U won't find it hard t use it easy to understand and you will love it Review collected by and hosted on G2.com.

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Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

22 months

Average Discount

15%

View More Pricing Information

Dynamics 365 Field Service Comparisons

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Dynamics 365 Field Service Features

Before the Job

Calendar

Dispatch

Roles

On the Job

Location

Employee Communication

Client Notifications

After the Job

Reports

Analytics

Billing & Invoicing

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Categories on G2

Field Service Management Field Sales

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What is Dynamics 365 Field Service, and what problem is it built to solve?

What company sizes and industries is Dynamics 365 Field Service the best fit for?

How long does it take to implement Dynamics 365 Field Service across a team?

What customer support options does Dynamics 365 Field Service provide, and how do users find the overall support experience?

Dynamics 365 Field Service Reviews (156)

Dynamics 365 Field Service Reviews (156)

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