Dynamics 365 Field Service is used to coordinate field operations, bringing work orders, technician scheduling and dispatch, and service activity into a shared workflow. It helps teams organize field work and keep track of jobs and customer interactions.

What company sizes and industries is Dynamics 365 Field Service the best fit for?

Dynamics 365 Field Service has users in small, mid-market, and enterprise organizations, with experience spanning several industries. The most represented segments include:

Company size: Small businesses, mid-market organizations, and enterprises.
Industries: Healthcare, education, computer software and IT services, facilities services, and manufacturing.

How long does it take to implement Dynamics 365 Field Service across a team?

Implementation reports most often fall in the three-to-six-month range, though shorter and longer timelines also appear.

Time to go live	Relative frequency
3–6 months	Most common
Under 1 month	Less common
1–3 months	Less common
6–12 months	Occasional

What customer support options does Dynamics 365 Field Service provide, and how do users find the overall support experience?

Dynamics 365 Field Service users describe a mixed support experience. Helpful assistance is noted, but some users also report slow responses, difficulty getting support, or needing support with upgrades.

G2 reviews are authentic and verified.

Here's how.

April R.

Student

Mid-Market (51-1000 emp.)

2/6/2019

"Used specifically for work purposes."

3/5

What do you like best about Dynamics 365 Field Service?

I like that it works properly. I like that it by as come into existence and is something that is becoming more and more popular. I've never heard of this product until I took one of my courses at university and learned more. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Nothing. There isn't much about the product that I can say I dislike or necessarily hate. Everything is a learning and growing process, trial and error. The more the product is accessed/used, the better the knowledge and experience. Review collected by and hosted on G2.com.

Verified User in Writing and Editing

Small-Business (50 or fewer emp.)

7/25/2019

"Excellent provides good services"

5/5

What do you like best about Dynamics 365 Field Service?

Excellent provides good services. I like Skype because it allows you to have a video experience through your business communications with others. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

I like Skype because it allows you to have a video experience through your business communications with others. Review collected by and hosted on G2.com.

kanecqual r.

Dcw

Small-Business (50 or fewer emp.)

5/30/2019

"The best 365 yet"

5/5

What do you like best about Dynamics 365 Field Service?

Our company uses Microsoft Dynamics 365 for everything. Spreed sheets, meetings, power point I mean everything Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

There wasn't anything I disliked about it Review collected by and hosted on G2.com.

Sarah Q.

Data Science/Machine Learning Content Writer

Small-Business (50 or fewer emp.)

3/18/2019

"Excellent Software"

3.5/5

What do you like best about Dynamics 365 Field Service?

I liked that it was easy to use, and easy access to cloud. The organization of this was thorough and easy for me to use. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

I did not have any issues with this software during the time I used it. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Field Service:

I would watch for the prices and the updated versions. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

The dynamics I used to track sales was fairly simple. Another benefit would be the shortcuts to create quotes and orders. Review collected by and hosted on G2.com.

Verified User in Design

Small-Business (50 or fewer emp.)

7/1/2019

"excellent"

4.5/5

What do you like best about Dynamics 365 Field Service?

which is a line of business resource planning products and customer relationship management applications Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

that as the CRM usually handle a payment scheme. Normally, the strategy is aimed at offering a free period and after that period, the transaction must be carried out Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Small-Business (50 or fewer emp.)

6/24/2019

"One of the easiest and fastest products to use"

5/5

What do you like best about Dynamics 365 Field Service?

The helpful part about this product is that is very organize and easy to use. It can help with contracts and having everything organized Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

I hate the fact that sometimes you have to wait a minute to get this app started. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

4/22/2019

"Great Product for Enhancing in field Operations"

4/5

What do you like best about Dynamics 365 Field Service?

The most powerful impact with this tool is the time saving aspect. It allows you to avoid double entry and offers a collaborative platform for users. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

The price is a little steep for smaller businesses but the benefits could outweigh that depending on how you utilize the tools. Review collected by and hosted on G2.com.

Verified User in Computer Networking

Mid-Market (51-1000 emp.)

6/18/2019

"Microsoft"

3.5/5

What do you like best about Dynamics 365 Field Service?

It lets me keep track of all my records in an organised manner. Really proves to be an important tool. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

There are small bugs. It’s different operating systems that causes it to lag a little at times. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation

Enterprise (> 1000 emp.)

5/26/2019

"Microsoft Dynamics"

4/5

What do you like best about Dynamics 365 Field Service?

It is helpful because this is the platform I have used for a long time. Very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Sometimes it is too user friendly where it makes it harder to find things that are right in front of you. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

2/11/2019

"Convenient and efficient"

4/5

What do you like best about Dynamics 365 Field Service?

I like the convenience of the program. It was easy to set up and came in handy quite often. Also it answered to our problems and simplified planning with clients. At our school, we meet regularly with teachers and this was very effective to plan within the school. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

The only downside to this program was that it is slightly costy. After the first year of purchasing this product, I realized I had to set asside a better budget if I were to keep using it. Review collected by and hosted on G2.com.