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Dynamics 365 Field Service

By Microsoft

3.9 out of 5 stars

How would you rate your experience with Microsoft Dynamics 365 Field Service?

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Dynamics 365 Field Service Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

20 months

Dynamics 365 Field Service Media

Dynamics 365 Field Service Demo - FieldOne Sky
FieldOne Sky
Dynamics 365 Field Service Demo - FieldOne Sky
FieldOne Sky
Dynamics 365 Field Service Demo - FieldOne Sky
FieldOne Sky
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Dynamics 365 Field Service Reviews (152)

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Reviews

Dynamics 365 Field Service Reviews (152)

View 1 Video Reviews
3.9
153 reviews

Pros & Cons

Generated from real user reviews
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Sarah  Q.
SQ
Data Science/Machine Learning Content Writer
Small-Business (50 or fewer emp.)
"Excellent Software"
What do you like best about Dynamics 365 Field Service?

I liked that it was easy to use, and easy access to cloud. The organization of this was thorough and easy for me to use. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

I did not have any issues with this software during the time I used it. Review collected by and hosted on G2.com.

Verified User in Design
UD
Small-Business (50 or fewer emp.)
"excellent"
What do you like best about Dynamics 365 Field Service?

which is a line of business resource planning products and customer relationship management applications Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

that as the CRM usually handle a payment scheme. Normally, the strategy is aimed at offering a free period and after that period, the transaction must be carried out Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
AT
Small-Business (50 or fewer emp.)
"One of the easiest and fastest products to use"
What do you like best about Dynamics 365 Field Service?

The helpful part about this product is that is very organize and easy to use. It can help with contracts and having everything organized Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

I hate the fact that sometimes you have to wait a minute to get this app started. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Small-Business (50 or fewer emp.)
"Great Product for Enhancing in field Operations "
What do you like best about Dynamics 365 Field Service?

The most powerful impact with this tool is the time saving aspect. It allows you to avoid double entry and offers a collaborative platform for users. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

The price is a little steep for smaller businesses but the benefits could outweigh that depending on how you utilize the tools. Review collected by and hosted on G2.com.

Verified User in Computer Networking
UC
Mid-Market (51-1000 emp.)
"Microsoft "
What do you like best about Dynamics 365 Field Service?

It lets me keep track of all my records in an organised manner.

Really proves to be an important tool. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

There are small bugs. It’s different operating systems that causes it to lag a little at times. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
CA
Enterprise (> 1000 emp.)
"Microsoft Dynmics"
What do you like best about Dynamics 365 Field Service?

It is helpful because this is the plat form I have used for a long time. Very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Sometimes it is to user friendly where it makes it harder to find thing that are right in front of you. Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Mid-Market (51-1000 emp.)
"Convenient and efficient "
What do you like best about Dynamics 365 Field Service?

I like the convenience of the program. It was easy to set up and came in handy quite often. Also it answered to our problems and simplified planning with clients. At our school, we meet regularly with teachers and this was very effective to plan within the school. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

The only downside to this program was that it is slightly costy. After the first year of purchasing this product, I realized I had to set asside a better budget if I were to keep using it. Review collected by and hosted on G2.com.

Verified User in Individual & Family Services
UI
Mid-Market (51-1000 emp.)
"Excellent Contact Management"
What do you like best about Dynamics 365 Field Service?

I like that the CRM program can be customized for individual businesses, and their needs, and the point-and-click ease of use. I appreciate the Outlook integration you can incorporate, as well. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Learning the program was a bit cumbersome at first, but once I got the hang of it, it's become invaluable. Review collected by and hosted on G2.com.

Gerell B.
GB
CEO & Executive Producer
Small-Business (50 or fewer emp.)
"365"
What do you like best about Dynamics 365 Field Service?

I like the ability to detect and diagnose a problem before customers become aware of any issues. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

We often receive tickets about bugs within the software, I have seen apps crash. The software use alot of memory and sometimes become unresponsive after being open for a long time. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Small-Business (50 or fewer emp.)
"365"
What do you like best about Dynamics 365 Field Service?

Helps me manage customer service tasks and teaches me how to stay on teavk Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

The system has many apps inside that I will not be using.. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

20 months

Average Discount

16%

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Dynamics 365 Field Service Features
Calendar
Dispatch
Roles
Location
Employee Communication
Client Notifications
Reports
Analytics
Invoicing