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Dynamics 365 Field Service

By Microsoft

3.9 out of 5 stars

How would you rate your experience with Microsoft Dynamics 365 Field Service?

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Dynamics 365 Field Service Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

20 months

Dynamics 365 Field Service Media

Dynamics 365 Field Service Demo - FieldOne Sky
FieldOne Sky
Dynamics 365 Field Service Demo - FieldOne Sky
FieldOne Sky
Dynamics 365 Field Service Demo - FieldOne Sky
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Dynamics 365 Field Service Reviews (153)

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Reviews

Dynamics 365 Field Service Reviews (153)

View 1 Video Reviews
3.9
153 reviews

Pros & Cons

Generated from real user reviews
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AP
Administrative Assistant to the Field Audit & Support Team
Mid-Market (51-1000 emp.)
"Cleaned Up My Field Audit Department"
What do you like best about Dynamics 365 Field Service?

There are so many dynamics to this software, they've thought of almost anything you could need. It integrates into Outlook seamlessly. Multiple apps available for download. We use Planner for everything, which allows us to create a planner for each assignment and keep track of all of our data, next steps and files for that assignment in one place. We're all in on the same page without constantly having to ask each other where we're at on an assignment. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

The interface can be tricky. Not necessarily easy to navigate. There are a few different hubs that can take you to different areas of the program, but you usually have to go through multiple pages first for some things, or back track, sometimes it can be a hunt. And it's buggy. Right not even though I've updated the names of some planners, the old names are still listed which puts the planners out of order when searching through all of them. Review collected by and hosted on G2.com.

Khatiga N.
KN
Doctor
Enterprise (> 1000 emp.)
"It is very useful "
What do you like best about Dynamics 365 Field Service?

It helps me accomplish a lot of takes that would be impossible to do with other software Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

It is not that easy to figure out. I have to spend a lot of time learning new things Review collected by and hosted on G2.com.

Verified User in Government Relations
AG
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Microsoft Dynamics 365 for Field Service is great"
What do you like best about Dynamics 365 Field Service?

Microsoft Dynamics 365 for Field Service the ease of use seems to be the best part for me. the integration of software allowing you to exhibit data as well as logistics and locations Microsoft Dynamics 365 for Field Service can improve by creating walk thru tutorials that are free for new users and companies new employees familiarizing themselves with the program. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Microsoft Dynamics 365 for Field Service Microsoft Dynamics 365 for Field Service can improve by creating walk thru tutorials that are free for new users and companies new employees familiarizing themselves with the program. It can be a little easier for the user to export data from a document to the worksheet youre working on. at the same time there is not much that I dislike regarding this program. Review collected by and hosted on G2.com.

Verified User in Warehousing
IW
Mid-Market (51-1000 emp.)
"Great Business Tool"
What do you like best about Dynamics 365 Field Service?

I like that is has fully integrated CRM and PSA that we would otherwise have to spend a lot of time and money integrating them ourselves.I also like that it integrates with Outlook and makes communication super easy. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

One of the issues we tend to have is immediately after an update where it becomes sluggish or crashes several times. The other challenge is that there is a huge learning curve to really understand Dynamics 365. Review collected by and hosted on G2.com.

KM
Sales Engineer
Mid-Market (51-1000 emp.)
"Microsoft 365"
What do you like best about Dynamics 365 Field Service?

The ability to share projects in a conference like platform. Everyone in the group was able to add comments/suggestions. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

I did not run into any issues with this software. Review collected by and hosted on G2.com.

Michelle M.
MM
Logistics Specialist
Mid-Market (51-1000 emp.)
"Satisfied with program’s outreach "
What do you like best about Dynamics 365 Field Service?

Gives you the ability to efficiently communicate present time with colleagues regarding clients with all possible information on it. Virtually accessible from anywhere. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

The layout. It might just be company exclusive, but I would like for the layout and better font resizing/rearranging of tools on screen Review collected by and hosted on G2.com.

Peter W.
PW
Customer Service Representative
Outsourcing/Offshoring
Mid-Market (51-1000 emp.)
"Perfect solution for contact centre operations"
What do you like best about Dynamics 365 Field Service?

It is capable of handling and logging all inbound, outbound correspondence and call logs. You can import and export data fluently to any source required. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Unfortunately, it does not work so well with CITRIX so this can prove to be tricky. Everyone uses CITRIX these days and the CRM does tend to lag with it. Review collected by and hosted on G2.com.

AR
Student
Mid-Market (51-1000 emp.)
"Used specifically for work purposes."
What do you like best about Dynamics 365 Field Service?

I like that it works properly. I like that it by as come into existence and is something that is becoming more and more popular. I've never heard of this product until I took one of my courses at university and learned more. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Nothing. There isn't much about the product that I can say I dislike or necessarily hate. Everything is a learning and growing process, trial and error. The more the product is accessed/used, the better the knowledge and experience. Review collected by and hosted on G2.com.

Verified User in Writing and Editing
GW
Small-Business (50 or fewer emp.)
"Excellent provides good services"
What do you like best about Dynamics 365 Field Service?

Excellent provides good servicesI like Skype because your table do you have a video experience through your business through communications with others Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

I like Skype because your table do you have a video experience through your business through communications with others Review collected by and hosted on G2.com.

KR
Dcw
Small-Business (50 or fewer emp.)
"The best 365 yet"
What do you like best about Dynamics 365 Field Service?

Our company uses Microsoft Dynamics 365 for everything. Spreed sheets, meetings, power point I mean everything Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

There wasn't anything I disliked about it Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

20 months

Average Discount

16%

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Dynamics 365 Field Service Features
Calendar
Dispatch
Roles
Location
Employee Communication
Client Notifications
Reports
Analytics
Invoicing