Link copied to clipboard # Dynamics 365 Field Service vs ServiceTitan Comparison - What are their main differences? Share [ Export ](/compare/dynamics-365-field-service/servicetitan/export.csv) Microsoft Dynamics 365 Field ServiceServiceTitan[+ Add Product](#) Pricing **Dynamics 365 Field Service** No pricing available **ServiceTitan** No pricing available **Pricing Insights** from reviews Time to Implement **Dynamics 365 Field Service** 4 months Based on 7 responses **ServiceTitan** 3 monthsFaster Based on 108 responses Return on Investment **Dynamics 365 Field Service** 22 months Based on 6 responses **ServiceTitan** 15 months7 months sooner Based on 99 responses Perceived Cost **Dynamics 365 Field Service** $$$$$ **ServiceTitan** $$$$$ Average Discount **Dynamics 365 Field Service** 15%6% more **ServiceTitan** 9% ![Dynamics 365 Field Service](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-field-service.png "Dynamics 365 Field Service") ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Dynamics 365 Field Service** [ Easy Integration (2) ](https://www.g2.com/products/dynamics-365-field-service/reviews?filters%5Bsentiment_snippet%5D=2391051&qs=pros-and-cons#reviews)[ Integrations (2) ](https://www.g2.com/products/dynamics-365-field-service/reviews?filters%5Bsentiment_snippet%5D=1527905&qs=pros-and-cons#reviews)[ Time-Consuming (2) ](https://www.g2.com/products/dynamics-365-field-service/reviews?filters%5Bsentiment_snippet%5D=2391053&qs=pros-and-cons#reviews)[ Customization Difficulties (1) ](https://www.g2.com/products/dynamics-365-field-service/reviews?filters%5Bsentiment_snippet%5D=2391046&qs=pros-and-cons#reviews) **ServiceTitan** [ Ease of Use (35) ](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1400457&qs=pros-and-cons#reviews)[ Customer Support (27) ](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1399594&qs=pros-and-cons#reviews)[ Learning Curve (20) ](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1400061&qs=pros-and-cons#reviews)[ Improvement Needed (19) ](https://www.g2.com/products/servicetitan/reviews?filters%5Bsentiment_snippet%5D=1401545&qs=pros-and-cons#reviews) Integrations **Dynamics 365 Field Service** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6cd204510b949be322dd3f60e8d6dc14/afas.jpg "Product Avatar Image") AFAS ](https://www.g2.com/products/afas/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e8863a7d0763a54bbe9b93cb7529d6a/microsoft-microsoft-dynamics-365-business-central.jpg "Product Avatar Image") Microsoft Dynamics 365... ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b8b49f2b6f9cd484b0efa52a4abd8269/microsoft-microsoft-power-bi.png "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3b73013e243ea3ed9f50342fe35512bf/scribe%282%29.png "Product Avatar Image") Scribe ](https://www.g2.com/products/scribe/reviews)[ View all ](https://www.g2.com/products/dynamics-365-field-service/integrations) **ServiceTitan** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_91b3f24eda994b7d2b086951210e9b26/companycam.jpg "Product Avatar Image") CompanyCam ](https://www.g2.com/products/companycam/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fc3977cc7862542258bb9fdbae248553/convex.png "Product Avatar Image") Convex ](https://www.g2.com/products/convex/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2daee5c251874aef69d71d49bf4c88da/eagleview-eagleview.png "Product Avatar Image") EagleView ](https://www.g2.com/products/eagleview-eagleview/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d5220037917b5e22299bcf93896c3ecb/google-ads.jpg "Product Avatar Image") Google Ads ](https://www.g2.com/products/google-ads/reviews)[ View all ](https://www.g2.com/products/servicetitan/integrations) Screenshots **Dynamics 365 Field Service** ![Dynamics 365 Field Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/31430/FieldOne_20Sky_Screenshot-1.png) **ServiceTitan** ![ServiceTitan screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/59686/expirable-direct-uploads_2Fb7f539c9-c255-4f7b-b929-f8fa59ddc847_2Fmain_dashboard.png) **Ratings** from reviews Meets Requirements **Dynamics 365 Field Service** 8.6 8.6133 **ServiceTitan** 8.7 8.7309 Ease of Use **Dynamics 365 Field Service** 8.3 8.3135 **ServiceTitan** 8.3 8.3315 Ease of Setup **Dynamics 365 Field Service** 8.0 8.050 **ServiceTitan** 6.7 6.7241 Ease of Admin **Dynamics 365 Field Service** 8.3 8.349 **ServiceTitan** 8.0 8.0204 Quality of Support **Dynamics 365 Field Service** 8.3 8.3130 **ServiceTitan** 7.7 7.7304 Has the product been a good partner in doing business? **Dynamics 365 Field Service** 8.4 8.447 **ServiceTitan** 8.7 8.7205 Product Direction (% positive) **Dynamics 365 Field Service** 7.6 7.6129 **ServiceTitan** 8.9 8.9303 **Features** ratings from reviews Field Service Management 8.0 113 7.6 239 Field Sales 8.3 5 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 31.3% Mid-Market(51-1000 emp.) 38.0% Enterprise(\> 1000 emp.) 30.7% Small-Business(50 or fewer emp.) 31.3% Mid-Market(51-1000 emp.) 38.0% Enterprise(\> 1000 emp.) 30.7% Small-Business(50 or fewer emp.) 65.9% Mid-Market(51-1000 emp.) 32.2% Enterprise(\> 1000 emp.) 1.9% Small-Business(50 or fewer emp.) 65.9% Mid-Market(51-1000 emp.) 32.2% Enterprise(\> 1000 emp.) 1.9% **Reviewers' Industry** [![Dynamics 365 Field Service](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-field-service.png "Dynamics 365 Field Service")](https://www.g2.com/products/dynamics-365-field-service/reviews) Dynamics 365 Field Service Hospital & Health Care 7.3% Education Management 5.3% Computer Software 4.7% Information Technology and Services 4.0% Accounting 3.3% Other 75.3% [![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan")](https://www.g2.com/products/servicetitan/reviews) ServiceTitan Construction 38.2% Consumer Services 22.8% Utilities 4.5% Accounting 3.9% Marketing and Advertising 3.6% Other 27.0% Alternatives **Dynamics 365 Field Service Alternatives** ![Salesforce Field Service and Operations](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-field-service-formerly-salesforce-field-service.svg "Salesforce Field Service and Operations") [ Salesforce Field Service... ](/products/agentforce-field-service-formerly-salesforce-field-service/reviews) ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") [ Jobber ](/products/jobber/reviews) ![Oracle Field Service Cloud](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_17264c184231190216881d51586eed40/oracle-field-service-cloud.png "Oracle Field Service Cloud") [ Oracle Field Service Cloud ](/products/oracle-field-service-cloud/reviews) ![Skedulo](https://images.g2crowd.com/uploads/product/hd_favicon/f855a4bd2fe756e723eb09f2dc770388/skedulo.svg "Skedulo") [ Skedulo ](/products/skedulo/reviews) **ServiceTitan Alternatives** ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") [ Jobber ](/products/jobber/reviews) ![Simpro](https://images.g2crowd.com/uploads/product/hd_favicon/81991d213a756595ce01d63753f1a412/simpro.svg "Simpro") [ Simpro ](/products/simpro/reviews) ![FieldPulse](https://images.g2crowd.com/uploads/product/hd_favicon/2042d283ea3abd7febbaba3f4dbb300e/fieldpulse-fieldpulse.svg "FieldPulse") [ FieldPulse ](/products/fieldpulse-fieldpulse/reviews) ![Housecall Pro](https://images.g2crowd.com/uploads/product/hd_favicon/ce6ead72f65b8b12db2c767501f610ed/housecall-pro.svg "Housecall Pro") [ Housecall Pro ](/products/housecall-pro/reviews) ## Microsoft Dynamics 365 Field Service vs ServiceTitan FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Microsoft Dynamics 365 Field Service vs ServiceTitan? ServiceTitan stands out for its higher G2 rating, stronger reviewer sentiment on support, and a larger review base, while Microsoft Dynamics 365 Field Service is favored for its integration with the Microsoft ecosystem. | [Microsoft Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) | [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) | | --- | --- | | 3.9/5 (156 reviews) | 4.4/5 (375 reviews) | | Mid-Market | Small-Business | | 8.0 | 6.7 | | 8.3 | 7.7 | | Integration with Microsoft products | Ease of use and all-in-one tools | ### How do the pricing models of Microsoft Dynamics 365 Field Service and ServiceTitan compare? ServiceTitan is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Microsoft Dynamics 365 Field Service. - **Microsoft Dynamics 365 Field Service:** Reviewers frequently mention high licensing costs and complexity as drawbacks. - **ServiceTitan:** Reviewers note that while ServiceTitan can be expensive, they feel the investment is justified by the platform's comprehensive features and efficiency gains. - **Switching reasons:** Recent reviews cite ServiceTitan's all-in-one capabilities and automation as key reasons for switching from other platforms. ### What are the best alternatives to Microsoft Dynamics 365 Field Service and ServiceTitan? The top three alternatives to Microsoft Dynamics 365 Field Service and ServiceTitan are Jobber, Agentforce Field Service (formerly Salesforce Field Service), and Simpro. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Microsoft Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) | 3.9/5 (156 reviews) | Mid-Market | High licensing cost and complexity noted | Integration with Microsoft products | | [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) | 4.4/5 (375 reviews) | Small-Business | Expensive but justified by features | All-in-one tools and automation | | [Jobber](https://www.g2.com/products/jobber/reviews) | 4.6/5 (526 reviews) | Small-Business | — | User-friendly and efficient for small businesses | | [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) | 4.4/5 (1049 reviews) | Mid-Market | — | Customizability and scalability | | [Simpro](https://www.g2.com/products/simpro/reviews) | 4.1/5 (456 reviews) | Small-Business | — | Comprehensive job management | ### Which Field Service Management features should I prioritize when comparing Microsoft Dynamics 365 Field Service and ServiceTitan? Buyers comparing Microsoft Dynamics 365 Field Service and ServiceTitan should prioritize Dispatch, Scheduling, Integrations, Reporting, and Customization. - **Dispatch:** ServiceTitan has 15 all-time mentions for scheduling and dispatching, while Microsoft Dynamics 365 Field Service has 2 mentions for scheduling. - **Scheduling:** ServiceTitan is cited in 15 reviews for scheduling efficiency, compared to 2 for Microsoft Dynamics 365 Field Service. - **Integrations:** Microsoft Dynamics 365 Field Service is noted for integration with Microsoft products (2 mentions), while ServiceTitan is mentioned for integrations (12 mentions), including QuickBooks Online. - **Reporting:** ServiceTitan has 13 all-time mentions for reporting features, while Microsoft Dynamics 365 Field Service is cited for reporting challenges. - **Customization:** Microsoft Dynamics 365 Field Service is noted for customization difficulties, while ServiceTitan is praised for flexibility in workflows. ### What are the pros and cons of Microsoft Dynamics 365 Field Service vs ServiceTitan? ServiceTitan's headline strength is its all-in-one platform and ease of use, while Microsoft Dynamics 365 Field Service is strongest for integration with the Microsoft ecosystem. - **Microsoft Dynamics 365 Field Service strengths:** Integration with Microsoft products (2 all-time mentions), advanced scheduling, resource optimization, and AI integration. - **Microsoft Dynamics 365 Field Service trade-offs:** Time-consuming setup (2 mentions), complex configuration, high licensing cost, limited customization, reporting challenges, and slow performance. - **ServiceTitan strengths:** Ease of use (29 mentions), customer support (24 mentions), comprehensive features (22 mentions), tracking and efficiency (19 and 17 mentions), all-in-one tools (12 mentions), and strong scheduling and dispatch (15 mentions). - **ServiceTitan trade-offs:** Steep learning curve (17 mentions), high cost, complex onboarding, and inconsistent customer support (11 mentions). ### Is Microsoft Dynamics 365 Field Service or ServiceTitan better for small businesses? ServiceTitan is the better fit for small businesses, as it is most widely adopted in the small-business segment and receives strong reviewer sentiment for ease of use and all-in-one capabilities. - **Microsoft Dynamics 365 Field Service:** Largest segment is Mid-Market; reviewers note complexity and higher cost as challenges for smaller organizations. - **ServiceTitan:** Largest segment is Small-Business; reviewers highlight its user-friendly interface and comprehensive features as advantages for small business operations. ### Which Field Service Management platform has better integrations? ServiceTitan is favored for integrations, with more reviewer-cited integration mentions and specific third-party tool support. - **Microsoft Dynamics 365 Field Service:** Reviewers mention integration with Microsoft products and the broader Microsoft ecosystem. - **ServiceTitan:** Reviewers cite integrations with QuickBooks Online and mention integrations in 12 all-time reviews. ### How do Microsoft Dynamics 365 Field Service and ServiceTitan compare on customer support? Microsoft Dynamics 365 Field Service and ServiceTitan are rated within 0.6 points on Quality of Support, with Microsoft Dynamics 365 Field Service scoring 8.3 and ServiceTitan 7.7, indicating near parity with a slight edge for Microsoft Dynamics 365 Field Service. - **Microsoft Dynamics 365 Field Service:** Reviewers describe support as generally responsive, with several citing helpfulness and strong support teams. - **ServiceTitan:** Reviewers highlight both positive experiences with dedicated customer success managers and frustrations with inconsistent support and long response times. ### Which is easier to implement, Microsoft Dynamics 365 Field Service or ServiceTitan? Microsoft Dynamics 365 Field Service scores higher on Ease of Setup (8.0 vs. 6.7), indicating it is generally easier to implement than ServiceTitan. - **Microsoft Dynamics 365 Field Service:** Reviewers note a complex setup process but report that onboarding is manageable with technical expertise. - **ServiceTitan:** Reviewers frequently mention a steep learning curve, challenging onboarding, and time-consuming implementation, especially for small businesses. ### Which product has better Dispatch? ServiceTitan is the stronger platform for Dispatch, with more reviewer-cited strengths and higher mention counts for scheduling and dispatching features. - **Microsoft Dynamics 365 Field Service:** Scheduling and dispatching are mentioned in 2 all-time reviews; reviewers note advanced scheduling but also cite complexity. - **ServiceTitan:** Scheduling and dispatching are cited in 15 all-time reviews; reviewers consistently highlight the dispatch board and automation as major strengths.