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Compare Dynamics 365 Field Service and ServiceTitan 
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At a Glance
Market Segments
Mid-Market (37.4% of reviews)
Small-Business (65.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dynamics 365 Field Service
Star Rating
(153)3.9 out of 5
Market Segments
Mid-Market (37.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Field ServiceServiceTitan
Star Rating
(339)4.5 out of 5
Market Segments
Small-Business (65.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceTitanSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Field Service excels in Ease of Setup with a score of 8.0, making it easier for teams to get started compared to ServiceTitan's lower score of 6.8, which some reviewers mention can lead to a more cumbersome onboarding experience.
- Reviewers mention that ServiceTitan shines in Dispatch functionality, scoring 8.8, which users say provides a more intuitive interface for managing field operations compared to Dynamics 365 Field Service's score of 8.1.
- G2 users highlight that Dynamics 365 Field Service offers superior AI Text Summarization capabilities with a score of 8.1, while ServiceTitan's AI features, such as AI Image-to-Text, received a lower score of 7.1, indicating a potential gap in advanced AI functionalities.
- Users on G2 report that ServiceTitan's Invoicing feature is highly rated at 8.6, with reviewers mentioning its ease of use and efficiency, while Dynamics 365 Field Service trails behind with a score of 7.9, suggesting it may not be as user-friendly in this area.
- Reviewers say that both products perform well in Client Notifications, but ServiceTitan's score of 8.5 is slightly higher than Dynamics 365 Field Service's 8.2, indicating that users find ServiceTitan's notification system to be more effective and reliable.
- Users report that Dynamics 365 Field Service has a strong focus on Performance Dashboards with a score of 8.3, which reviewers mention helps in tracking sales performance effectively, while ServiceTitan lacks in this area, leading to less visibility for users.
Pricing
Entry-Level Pricing
Dynamics 365 Field Service
No pricing availableServiceTitan
No pricing availableFree Trial
Dynamics 365 Field Service
No trial information availableServiceTitan
No trial information availableRatings
Meets Requirements
8.6
130
8.8
281
Ease of Use
8.3
132
8.5
285
Ease of Setup
8.0
47
6.9
213
Ease of Admin
8.4
47
8.1
192
Quality of Support
8.4
127
7.8
276
Has the product been a good partner in doing business?
8.5
45
8.7
193
Product Direction (% positive)
7.7
126
9.1
276
Features by Category
Territory Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Route Planning
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Management
Not enough data
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
Presentation and Forms
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
82
Not enough data
6.8
78
Before the Job
8.3
91
7.4
182
8.1
78
8.9
200
8.2
83
8.4
195
7.9
77
8.4
190
On the Job
8.4
88
8.6
196
8.4
99
7.8
198
Feature Not Available
7.3
180
8.2
90
8.5
201
8.1
14
8.1
170
After the Job
8.2
96
8.4
200
8.0
92
8.3
198
7.9
86
8.7
198
8.1
84
7.9
181
Agentic AI - Field Service Management
Not enough data
4.6
16
Not enough data
4.7
16
Not enough data
4.8
16
Categories
Categories
Shared Categories
Dynamics 365 Field Service and ServiceTitan are categorized as Field Service Management
Unique Categories
Dynamics 365 Field Service is categorized as Field Sales
ServiceTitan is categorized as Pest Control and HVAC
Reviews
Reviewers' Company Size
Dynamics 365 Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceTitan
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
7.5%
Education Management
5.4%
Computer Software
4.8%
Information Technology and Services
4.1%
Higher Education
3.4%
Other
74.8%
Construction
36.5%
Consumer Services
24.0%
Utilities
4.6%
Marketing and Advertising
4.0%
Accounting
3.6%
Other
27.4%
Alternatives
Discussions
Dynamics 365 Field Service has no discussions with answers
Is it easy to migrate to ServiceTitan?
4 Comments
TB
It is if you dedicate the time and information needed to do so. Its the effort you put in that really makes the difference. Read more
What is ServiceTitan?
2 Comments
MS
ServiceTitan is a field service management software system and performs above all others!Read more
A way to make estimates in the office without first attaching them to an appointment?
1 Comment
MB
If you go into the customer and location (as if you were booking an appt) there's an option at the bottom to either book an appointment or create an...Read more
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