[ Microso... Reviews ](https://www.g2.com/products/dynamics-365-field-service/reviews) [ Microso... Reviews ](https://www.g2.com/products/dynamics-365-field-service/reviews) # Dynamics 365 Field Service Features ##### ## Before the Job (4) Calendar Uses the calendar tool to determine field workers who are free for the job. Dispatch Notifies field service workers of their upcoming assignments. Roles Allows users to see tasks according to permissions and roles. Booking Allows clients to book jobs through the desktop page or within the app. Show More ##### ## On the Job (4) Location Tracks employee location to ensure timeliness. Employee Communication Enables communication within the app from manager to field service employee. Client Notifications Notifies clients, should any delays or mishaps occur. Field Sales Includes some ability to serve as a sales and ordering application. Show More ##### ## After the Job (4) Reports Creates reports that reflect field performance either as a team or individually, to review productivity. Analytics Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard. Invoicing Sends invoices through the software and allows clients to pay on the spot. CRM Integrations Integrates with CRM software to monitor all aspects of the customer relationship. Show More ##### ## Territory Mapping (3) Custom Territory Mapping Allows users to control of the sizes, shapes, and quantites of sales team areas Strategic Selling Allows users to map your customers to strategically incorporate them into your canvassing and field sales Automatic Rep Assignment Automatically assigns reps to new sales opportunities that are within their current territories Show More ##### ## Route Planning (3) Lead Priority Allows user to prioritize your contacts and leads so that the given route acommodates priority contacts Optimized Sales Routes Allows users to create optimized travel routes based on assigned areas, lead locations, and appointments for the day. Map Directions Provides users with live directions en route to the final destination Show More ##### ## Sales Performance Management (3) Gamification Provides users with engaging sales competitions Performance Dashboards Provides field sales statistics for all sales reps Sales Rep Tracker Provides data on the data on the performance and whereabouts of reps in the field Show More ##### ## Presentation and Forms (3) Video and Interactive Media Provides video capabilties that field reps can use during field sales calls Digital Contracts Allows field reps to create digital contracts within the software E-signature Allows users to collect e-signatures within the software Show More ##### ## Generative AI (2) AI Text Summarization Condenses long documents or text into a brief summary. AI Image-to-Text Converts images into a textual description, identifying key elements. Show More ##### ## Agentic AI - Field Service Management (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More [ ![Showell](https://images.g2crowd.com/uploads/product/hd_favicon/2ae67766501b51aff61211d6c6b241bd/showell.svg "Showell") Sponsored Showell 4.6/5 (310) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Agentforce Field Service (formerly Salesforce Field Service)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-field-service-formerly-salesforce-field-service.svg "Agentforce Field Service (formerly Salesforce Field Service)") Agentforce Field Service (formerly Salesforce Field Service) 4.4/5 (972) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") ServiceTitan 4.5/5 (364) ](https://www.g2.com/products/servicetitan/reviews) [ ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") Jobber 4.6/5 (499) ](https://www.g2.com/products/jobber/reviews) [ View All Alternatives ](https://www.g2.com/products/dynamics-365-field-service/competitors/alternatives) Dynamics 365 Field Service Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3a71fba40151dc70320f4c77a71515c4/agentforce-field-service-formerly-salesforce-field-service.png "Product Avatar Image") Agentforce Field Service... 4.4/5 (1,045) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-dynamics-365-field-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_17264c184231190216881d51586eed40/oracle-field-service-cloud.png "Product Avatar Image") Oracle Field Service Cloud 4/5 (139) [ Compare Now ](https://www.g2.com/compare/dynamics-365-field-service-vs-oracle-field-service-cloud) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.5/5 (371) [ Compare Now ](https://www.g2.com/compare/dynamics-365-field-service-vs-servicetitan) ##### Categories on G2 [ Field Sales ](https://www.g2.com/categories/field-sales)[ Field Service Management ](https://www.g2.com/categories/field-service-management) ##### Explore More [ User research software comparison for software companies ](https://www.g2.com/discussions/user-research-software-comparison-for-software-companies)[ Top accounts payable automation apps ](https://www.g2.com/discussions/top-accounts-payable-automation-apps-opinions)[ What are the best field sales software and recruitment tools for high-volume hiring across multiple locations? ](https://www.g2.com/discussions/what-are-the-best-field-sales-software-and-recruitment-tools-for-high-volume-hiring-across-multiple-locations) [ Best tools for ensuring data quality during integration ](https://www.g2.com/discussions/what-are-the-best-tools-for-ensuring-data-quality-during-integration)[ What is the best website builder for e-commerce stores? ](https://www.g2.com/discussions/what-is-the-best-website-builder-for-e-commerce-stores)[ Pros and Cons Details ](https://www.g2.com/products/dynamics-365-field-service/reviews?qs=pros-and-cons) Show More [ User research software comparison for software companies ](https://www.g2.com/discussions/user-research-software-comparison-for-software-companies)[ Top accounts payable automation apps ](https://www.g2.com/discussions/top-accounts-payable-automation-apps-opinions)[ What are the best field sales software and recruitment tools for high-volume hiring across multiple locations? ](https://www.g2.com/discussions/what-are-the-best-field-sales-software-and-recruitment-tools-for-high-volume-hiring-across-multiple-locations) [ Best tools for ensuring data quality during integration ](https://www.g2.com/discussions/what-are-the-best-tools-for-ensuring-data-quality-during-integration)[ What is the best website builder for e-commerce stores? ](https://www.g2.com/discussions/what-is-the-best-website-builder-for-e-commerce-stores)[ Pros and Cons Details ](https://www.g2.com/products/dynamics-365-field-service/reviews?qs=pros-and-cons)