What is Dynamics 365 Field Service, and what problem is it built to solve?

Dynamics 365 Field Service is used to coordinate field operations, bringing work orders, technician scheduling and dispatch, and service activity into a shared workflow. It helps teams organize field work and keep track of jobs and customer interactions.

What company sizes and industries is Dynamics 365 Field Service the best fit for?

Dynamics 365 Field Service has users in small, mid-market, and enterprise organizations, with experience spanning several industries. The most represented segments include: Company size: Small businesses, mid-market organizations, and enterprises. Industries: Healthcare, education, computer software and IT services, facilities services, and manufacturing.

How long does it take to implement Dynamics 365 Field Service across a team?

Implementation reports most often fall in the three-to-six-month range, though shorter and longer timelines also appear. Time to go live Relative frequency 3–6 months Most common Under 1 month Less common 1–3 months Less common 6–12 months Occasional

What customer support options does Dynamics 365 Field Service provide, and how do users find the overall support experience?

Dynamics 365 Field Service users describe a mixed support experience. Helpful assistance is noted, but some users also report slow responses, difficulty getting support, or needing support with upgrades.

The G2 on Dynamics 365 Field Service

Time to go live	Relative frequency
3–6 months	Most common
Under 1 month	Less common
1–3 months	Less common
6–12 months	Occasional

UF

Verified User in Food Production

Enterprise (> 1000 emp.)

5/20/2019

"Excellent and helpful application"

4.5/5

What do you like best about Dynamics 365 Field Service?

Ease of use and all around capabilities Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

There isn’t much to dislike with this product, aside from the easy use of interface I cannot think of any dislikes Review collected by and hosted on G2.com.

AJ

April J.

Senior CSS/Multimedia Specialist

Small-Business (50 or fewer emp.)

9/26/2018

"Good tool for field service management"

4/5

What do you like best about Dynamics 365 Field Service?

Being able to dispatch a tech through the software is one of my favorite features. Normally we would have to make calls, emails and things can fall through the cracks. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

As of now I have no issues or dislikes with the software. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Field Service:

As with all software learn the product it does take awhile to load in all of your field service techs information Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

As stated earlier this has gotten rid of a lot of our scheduling issues. We can schedule a service tech in field with just a few clicks where before if someone didn't answer their phone or missed an email then we could potentially lose a client. Review collected by and hosted on G2.com.

IH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

4/25/2019

"Microsoft has it all..."

4/5

What do you like best about Dynamics 365 Field Service?

Microsoft Dynamics 365 has the variety and versatility to keep our business running. Very streamlined and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

The only complaint I had was that our stored information got moved to a new location. I had to track down everything. Review collected by and hosted on G2.com.

RR

Robert R.

Sr Field Engineer

Enterprise (> 1000 emp.)

2/19/2019

"Dynamics make this business efficient"

4/5

What do you like best about Dynamics 365 Field Service?

Microsoft Dynamics is integrated into our full suite of 365 MS products. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

At times the map is slow and unresponsive Review collected by and hosted on G2.com.

UW

Verified User in Writing and Editing

Small-Business (50 or fewer emp.)

5/21/2019

"Easy to use"

3/5

What do you like best about Dynamics 365 Field Service?

Easy to use. Quick to learn. Fun to explore options Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Time consuming sometimes but overall fun Review collected by and hosted on G2.com.

UH

Verified User in Human Resources

Mid-Market (51-1000 emp.)

2/17/2019

"Microsoft dynamics review"

3.5/5

What do you like best about Dynamics 365 Field Service?

It is easy to use and configure. It has everything in one and does not ever seem to have issues Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

My work isn’t saved if my computer were to crash. Review collected by and hosted on G2.com.

UT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

4/6/2019

"It lags at the worst times"

2.5/5

What do you like best about Dynamics 365 Field Service?

portable on site in office cohesive to office and abilities to make changes. the ease of Microsoft products Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

lag lag lag . it freezes at the worst possible moments but not all the time. Nothing more humiliating when with client Review collected by and hosted on G2.com.

AA

Verified User in Aviation & Aerospace

Enterprise (> 1000 emp.)

4/8/2019

"Customer support"

3/5

What do you like best about Dynamics 365 Field Service?

Streamlined and easy interface to open and run Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Could be streamlined to only include essential functions and not deviate from user function Review collected by and hosted on G2.com.

CS

calli s.

Customer Service Representative

Farming

Small-Business (50 or fewer emp.)

12/19/2018

"Great"

2.5/5

What do you like best about Dynamics 365 Field Service?

We love using Microsoft Dynamics 365 because there are many different options to do a variety of different options Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

I have not found any features that I do not like about it. Review collected by and hosted on G2.com.

UF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

2/18/2019

"Daily use"

3/5

What do you like best about Dynamics 365 Field Service?

I like how it enables me to be efficient in maximizing my time. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

I dislike that there are times when collaborating with other coworkers it could be a hit more streamlined so as to save time. Review collected by and hosted on G2.com.

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What is Dynamics 365 Field Service, and what problem is it built to solve?

What company sizes and industries is Dynamics 365 Field Service the best fit for?

How long does it take to implement Dynamics 365 Field Service across a team?

What customer support options does Dynamics 365 Field Service provide, and how do users find the overall support experience?

Dynamics 365 Field Service Reviews (156)

Dynamics 365 Field Service Reviews (156)

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