Dynamics 365 Field Service is used to coordinate field operations, bringing work orders, technician scheduling and dispatch, and service activity into a shared workflow. It helps teams organize field work and keep track of jobs and customer interactions.

What company sizes and industries is Dynamics 365 Field Service the best fit for?

Dynamics 365 Field Service has users in small, mid-market, and enterprise organizations, with experience spanning several industries. The most represented segments include:

Company size: Small businesses, mid-market organizations, and enterprises.
Industries: Healthcare, education, computer software and IT services, facilities services, and manufacturing.

How long does it take to implement Dynamics 365 Field Service across a team?

Implementation reports most often fall in the three-to-six-month range, though shorter and longer timelines also appear.

Time to go live	Relative frequency
3–6 months	Most common
Under 1 month	Less common
1–3 months	Less common
6–12 months	Occasional

What customer support options does Dynamics 365 Field Service provide, and how do users find the overall support experience?

Dynamics 365 Field Service users describe a mixed support experience. Helpful assistance is noted, but some users also report slow responses, difficulty getting support, or needing support with upgrades.

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Verified User in Individual & Family Services

Mid-Market (51-1000 emp.)

10/9/2018

"Excellent Contact Management"

4.5/5

What do you like best about Dynamics 365 Field Service?

I like that the CRM program can be customized for individual businesses, and their needs, and the point-and-click ease of use. I appreciate the Outlook integration you can incorporate, as well. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Learning the program was a bit cumbersome at first, but once I got the hang of it, it's become invaluable. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Field Service:

Once you take the time to learn the program, it becomes a great tool and can be highly customized depending on your business needs. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

Dynamics 365 allows me, as an administrative worker, assist a sales team within my organization in retaining contacts, keeping up with prospects, and streamlining all communications, whether that be via emails that can be integrated from Outlook, or tracking sales numbers proficiently. There are so many great and easy ways to run reports on sales and salesperson activity through the program. Review collected by and hosted on G2.com.

Gerell B.

CEO & Executive Producer

Small-Business (50 or fewer emp.)

1/10/2019

"365"

3.5/5

What do you like best about Dynamics 365 Field Service?

I like the ability to detect and diagnose a problem before customers become aware of any issues. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

We often receive tickets about bugs within the software, I have seen apps crash. The software uses a lot of memory and sometimes becomes unresponsive after being open for a long time. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

5/27/2019

"365"

4/5

What do you like best about Dynamics 365 Field Service?

Helps me manage customer service tasks and teaches me how to stay on track Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

The system has many apps inside that I will not be using. Review collected by and hosted on G2.com.

John T.

Reservations

Mid-Market (51-1000 emp.)

5/4/2019

"I use it at work"

5/5

What do you like best about Dynamics 365 Field Service?

It is very seamless and user friendly. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

I do not have any dislikes i enjoy the program Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

1/25/2019

"Next Generation of Business Tools"

3.5/5

What do you like best about Dynamics 365 Field Service?

The best things I like is the fact that you can breakdown a comprehensive view of what is working with your customers and also how the operations are working towards increasing your sales. Also it enables you to unified relationships building efficiently. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

The email campaigns should be easier and simplified to a point where you can define the filters. Also the storage space fills up quickly so it can limit how many email campaigns. Also the workflows could be better at times as well. Review collected by and hosted on G2.com.

Alex G.

Supervisor

Computer Software

Mid-Market (51-1000 emp.)

12/10/2018

"Software is intuitive and easy to use"

5/5

What do you like best about Dynamics 365 Field Service?

allows you to manage your customer base and partners. You can create detailed reports, tasks and schedules. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

One of the main problems of Dynamics CRM is poor technical support, which responds to requests for a long time. Because of this, it may take several days to solve even minor problems. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

5/15/2019

"excellent proformeance"

5/5

What do you like best about Dynamics 365 Field Service?

the performance and over all layout is rather simple to understand for all ages Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

there were popup kind of interfering as it runs Review collected by and hosted on G2.com.

Verified User in Political Organization

Enterprise (> 1000 emp.)

2/19/2019

"Microsoft dynamics 365 is an all around great product"

4/5

What do you like best about Dynamics 365 Field Service?

I like that Microsoft dynamics 365 can be customized to anyone’s preferences, business, and needs. As well as the simplicity to use. Truly appreciate them keeping the user in mind with this product. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

it is a simple product to use. But you will definitely need a little time to familiarize yourself with all the features. Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

5/22/2019

"Love it"

4.5/5

What do you like best about Dynamics 365 Field Service?

It’s so easy to use!! Seriously! If I ever need help I click the question mark Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Could use more adjustments and upgrades to fit today Review collected by and hosted on G2.com.

Verified User in Public Safety

Mid-Market (51-1000 emp.)

1/25/2019

"Easy and complex at the same time"

4/5

What do you like best about Dynamics 365 Field Service?

Being able to include Yammer and other systems. Being able to update everything at once and see different angles of where people are engaging. The user friendly set up at first. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

There are so many pieces to integrate it can be unwieldly after a while. It is easy to begin but entering all the data to make use of everything becomes overwhelming after a while. Review collected by and hosted on G2.com.