--- title: Dynamics 365 Field Service Reviews meta_title: 'Dynamics 365 Field Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 156 reviews by the users' company size, role or industry to find out how Dynamics 365 Field Service works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 156 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Dynamics 365 Field Service Reviews **Vendor:** Microsoft **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 3.9/5.0 **Total Reviews:** 156 ## About Dynamics 365 Field Service Microsoft Dynamics 365 Field Service is the agile platform for Intelligent field service management enabling companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs. ## Dynamics 365 Field Service Pros & Cons **What users like:** - Users value the **easy integration** of Dynamics 365 Field Service with other Microsoft apps for seamless functionality. (2 reviews) - Users value the **deep integration with Dynamics 365** , enhancing field service management through seamless connectivity and optimization. (2 reviews) - Users appreciate the **advanced scheduling and resource optimization** features of Dynamics 365 Field Service for efficient management. (2 reviews) - Users value the **end-to-end field service management** capabilities of Dynamics 365 Field Service for streamlined operations. (1 reviews) **What users dislike:** - Users find **Dynamics 365 Field Service time-consuming** due to complex setup and slow performance in daily operations. (2 reviews) - Users experience significant **customization difficulties** with Dynamics 365 Field Service, hindering effective planner operations. (1 reviews) - Users find the **difficult setup** of Dynamics 365 Field Service a significant hurdle to effective implementation. (1 reviews) - Users find the **cost** of Dynamics 365 Field Service to be quite high, impacting affordability and value perception. (1 reviews) - Users find **feature limitations** in Dynamics 365 Field Service hinder customization and efficiency in operations. (1 reviews) - Formatting Issues (1 reviews) - Users find **improvement needed** in Dynamics 365 Field Service due to complexity in setup, costs, and challenging reports. (1 reviews) - Inefficient Reporting (1 reviews) - Limited Customization (1 reviews) - Reporting Issues (1 reviews) ## Dynamics 365 Field Service Reviews ### 1. Slow **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2018 **What do you like best about Dynamics 365 Field Service?** It seems very slow to me it would be so much better with speed **What do you dislike about Dynamics 365 Field Service?** It being slow it’s unbelievable slow when using sometimes timing is everything **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Audits , a lot of space ### 2. Grest performance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Dynamics 365 Field Service?** I found this very easy to use and helpful to perform tasks with **What do you dislike about Dynamics 365 Field Service?** I dont like that it takes a while to load **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** If is great for making dynamic demonstrations ### 3. GREAT SOFTWARE! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2018 **What do you like best about Dynamics 365 Field Service?** This is an awesome and a useful software. **What do you dislike about Dynamics 365 Field Service?** Tge dynamics need a little more reaproving. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Getting to use the software on a daily is a good benefit. ### 4. Field service made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen P. | Administrator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2018 **What do you like best about Dynamics 365 Field Service?** I like how useful and helpful the software is, makes work easier and problem free! **What do you dislike about Dynamics 365 Field Service?** N/A, no problems or dislikes with this software. **Recommendations to others considering Dynamics 365 Field Service:** N/A **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** I am able to solve problems with this software such as connections and marketing whereas without the software ai would run into problems with both. ### 5. Excellent fit **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2018 **What do you like best about Dynamics 365 Field Service?** You can personalize the platform with picture and greetings. **What do you dislike about Dynamics 365 Field Service?** Takes to long to load based on computer. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Talking to sales reps in the field to complete work orders. ### 6. Simplicity at its best **Rating:** 3.5/5.0 stars **Reviewed by:** Robin H. | Customs agent, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2018 **What do you like best about Dynamics 365 Field Service?** I really enjoyed how easy this program is and how clients can interact **What do you dislike about Dynamics 365 Field Service?** so far, nothing. The program is straight forward. **Recommendations to others considering Dynamics 365 Field Service:** A must try **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Ease of use, that clients can use the web portal to track technicians, we can troubleshoot issues to avoid sending out a technician unless absolutely necessary. Cost effective ### 7. It works **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Dynamics 365 Field Service?** It is easy to access and accomplish what is needed. **What do you dislike about Dynamics 365 Field Service?** Sometimes it seems slow and I could not accomplish what was needed **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Makes my work easier. ### 8. Work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2018 **What do you like best about Dynamics 365 Field Service?** Being user friendly is what I love most about it. I like what is built-in intelligence, it helps me resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences. It is a better outcomes with IoT. **What do you dislike about Dynamics 365 Field Service?** Sometime, Moving between tasks and bars are slow **Recommendations to others considering Dynamics 365 Field Service:** Deliver a seamless, end-to-end service experience .e. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Customer related isssues ### 9. Easy to use and navigate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2018 **What do you like best about Dynamics 365 Field Service?** The toolbar allows for minimal clicking. Everything is organized into categories like sales, customer service, field service, retail, etc. **What do you dislike about Dynamics 365 Field Service?** The abbreviations can be confusing. Also, the application can lag and be slow to respond. **Recommendations to others considering Dynamics 365 Field Service:** It’s one of the easiest applications to use but sometimes it can be slow to respond. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Planning and customer relationship management. It’s very organized ### 10. Love it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Dynamics 365 Field Service?** I love the layout and everything about it **What do you dislike about Dynamics 365 Field Service?** There is nothing I don't like about it **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Typing ### 11. User friendly, but could use some work. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2018 **What do you like best about Dynamics 365 Field Service?** Microsoft Dynamics is very user friendly and doesn't take too long to learn. It is also very easy to import data from other platforms. **What do you dislike about Dynamics 365 Field Service?** I don't like how long it takes to set up in the beginning. It's also a little more expensive than I would like, and the customer service isn't always great. **Recommendations to others considering Dynamics 365 Field Service:** Very easy to learn. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** It is very user friendly and does streamline working with team members remotely. ### 12. Makes my day easier. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2018 **What do you like best about Dynamics 365 Field Service?** No unnecessary ad ons. Easy and super quick. **What do you dislike about Dynamics 365 Field Service?** I really haven't found anything to dislike...... So far. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Billing discrepancy issues ### 13. Quite simple **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2018 **What do you like best about Dynamics 365 Field Service?** I like the simplicity of the program. When switching from another program to this one, it’s easy to adapt to. **What do you dislike about Dynamics 365 Field Service?** I’m newer to using this program so I haven’t ran into any problems yet. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** I’m able to sync my contacts, emails and phone numbers as well as make calls if needed by one click of a button. ### 14. Microsoft Dynamics 365 **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2018 **What do you like best about Dynamics 365 Field Service?** I like that users are able to use the service to create management applications. It is a good addition to all of the microsoft applications **What do you dislike about Dynamics 365 Field Service?** It can be a little confusing to use at first, but with practice it gets easier **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** It helps you take care of all of your needs with once service, rather then using different combinations of programs ### 15. Micro Forever **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Dynamics 365 Field Service?** Easy to use for emails Accessible to get to other programs in the software. Can use the program for services related to my job. **What do you dislike about Dynamics 365 Field Service?** Can be slow to start after the computer is turned on **Recommendations to others considering Dynamics 365 Field Service:** n/a **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Ease of use to assist customers with their accounts ### 16. Comparable to Excel **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2018 **What do you like best about Dynamics 365 Field Service?** You can create larger sheets without it being awkward **What do you dislike about Dynamics 365 Field Service?** Not very compatible with outlook; doesn't fill well **Recommendations to others considering Dynamics 365 Field Service:** Check your work! **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Still in it's initial stages, but the compatibility with the other programs in one site is already proving to be helpful ### 17. Encourages the Best Outcomes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2018 **What do you like best about Dynamics 365 Field Service?** It helps us provide and maintain the most reliable patient satisfaction rates. **What do you dislike about Dynamics 365 Field Service?** I feel as though some of the measurements and calculations may not be as correct as they would seem. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** It has helped us to have the best customer satisfaction rates that we’ve had in years. ### 18. Dynamics 365 review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2018 **What do you like best about Dynamics 365 Field Service?** Good program, it's really helpfull at work **What do you dislike about Dynamics 365 Field Service?** Sometimes It gets freeze and we have to reboot it **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Costumers relationships ### 19. Great product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2018 **What do you like best about Dynamics 365 Field Service?** Modern cloud capabilities and the systems ability to fix issues before alerting user **What do you dislike about Dynamics 365 Field Service?** The optics and graphs are sometimes hard to read **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Organization of customer information onto graphs ### 20. Cloud access in a workable platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2018 **What do you like best about Dynamics 365 Field Service?** Integrated with office 365, so have access to business email and calendar natively which is a big plus. also there are a lot of online tools for learning. **What do you dislike about Dynamics 365 Field Service?** I have found some of the setup to be non-intuitive. complex implementations would likely require assistance from consultants. **Recommendations to others considering Dynamics 365 Field Service:** Hiring a consultant for implementation is worth the cost. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** The product has helped us consolidate our tracking tools making it easier to see time utilized per technician. also better analytics to track product issues. ### 21. Microsoft **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2018 **What do you like best about Dynamics 365 Field Service?** Multitude of uses for each of the different elements in the package **What do you dislike about Dynamics 365 Field Service?** The different parts of the package can be slow to load and save **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** It makes it easy to use while doing different jobs ### 22. I worked as a crm developer doing costumer support using the module field service. **Rating:** 5.0/5.0 stars **Reviewed by:** Pradeep k. | Team Lead, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2018 **What do you like best about Dynamics 365 Field Service?** Crm application is very user friendly which gives user the best support they can get. And also it has become one of the most used applications to store the data of the customers. **What do you dislike about Dynamics 365 Field Service?** In my experience I don’t have any dislikes. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Business problems I was involved is related to customer issues with the application. ### 23. Powerful Scheduling and Mobile Friendly Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Steve V. | Platform Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2018 **What do you like best about Dynamics 365 Field Service?** This application allows us to match very specific requests per skilled user without any human intervention. **What do you dislike about Dynamics 365 Field Service?** Though these applications scale well to mobile devices, the interfaces can be refreshed. They feel clunky and not native to intuitive navigation around the application. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Increase our accuracy with scheduling resources without the need for manual plotting of each request. ### 24. Decent Product **Rating:** 4.0/5.0 stars **Reviewed by:** Jillian S. | Human Resources Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2017 **What do you like best about Dynamics 365 Field Service?** Preventative maintenance. Something that is always good to stay on top of and keep track of. PM is something all users should use and love. **What do you dislike about Dynamics 365 Field Service?** Can't really complain about microsoft dynamics 365 for field service. **Recommendations to others considering Dynamics 365 Field Service:** KEEP UP THE GOOD WORK! **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** I love the drag and drop schedule board. It allows me to assign difference resources, setting up my schedules even. ### 25. Field One has made it easier for us to receive real time information from our field technicians. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2018 **What do you like best about Dynamics 365 Field Service?** Having more accurate information for jobs as they happen. **What do you dislike about Dynamics 365 Field Service?** It's not as user friendly as it could be **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Accurate, real time info as it happens in the field. ### 26. Good software for sales **Rating:** 5.0/5.0 stars **Reviewed by:** Johanna C. | DI Teacher, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2017 **What do you like best about Dynamics 365 Field Service?** It was very easy to install and customize, my computer already had Microsoft 365 installed and integrated with Word, Excel and Power Point. **What do you dislike about Dynamics 365 Field Service?** When transferring information from my old computer, sometimes it was not as seamless as expected, because of the different versions and updates. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** None. It facilitates daily activities, prepare spreadsheets about sales, presentations for clients, develop reports for the company. ### 27. Ease of applied application **Rating:** 3.0/5.0 stars **Reviewed by:** Derrion S. | Line Cook, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about Dynamics 365 Field Service?** The basis of being able to access everything you need at once **What do you dislike about Dynamics 365 Field Service?** I don’t like the fact that when the system is down some of your work isn’t saved **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Working in customer relations we have a need to talk, type, and search.... it allows me to get everything done without need of help ### 28. Mediocre at best **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Dynamics 365 Field Service?** I liked the platform. This really helped our company achieve goals not possible before. **What do you dislike about Dynamics 365 Field Service?** I disliked the simplicity for the purposes of functionality **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** I am solving an industrial problem. I’ve realized not many benefits ### 29. Great experience **Rating:** 4.0/5.0 stars **Reviewed by:** Brittany H. | Elementary School Teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2017 **What do you like best about Dynamics 365 Field Service?** Ease of functions, and assistance given when help is needed. **What do you dislike about Dynamics 365 Field Service?** I love everything about this product and recommend it to other companies **Recommendations to others considering Dynamics 365 Field Service:** I would definitely recommend this product **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Organization has improved, company policies organized and effective through this product ### 30. Good use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about Dynamics 365 Field Service?** The software is affordable and overall pretty easy to use **What do you dislike about Dynamics 365 Field Service?** Installing the software was somewhat confusing if you are not familiar with the layout **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** It allows us to organization our data in a easy manner ### 31. Easy to use once you learn it. **Rating:** 3.5/5.0 stars **Reviewed by:** Jeff L. | District Manager Bluegate Boat & RV Storage, Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Dynamics 365 Field Service?** I like the groups function in email the best. **What do you dislike about Dynamics 365 Field Service?** I dislike the amount of time it can take to open downloaded attachments. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Creating a living and breathing document that can be edited by multiple people in real time. ### 32. Technical issues **Rating:** 1.0/5.0 stars **Reviewed by:** SHAUN O. | MARKETING MGR., Computer Networking, Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2018 **What do you like best about Dynamics 365 Field Service?** Managing customer product and data is good. **What do you dislike about Dynamics 365 Field Service?** Problem is that the data can disappear without your consent. **Recommendations to others considering Dynamics 365 Field Service:** Don't do it! **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Not really solving anything, I think it's too new of a product. ### 33. Best program I’ve used thus far **Rating:** 5.0/5.0 stars **Reviewed by:** Lucy T. | Compliance Analyst, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2017 **What do you like best about Dynamics 365 Field Service?** I enjoy the user friendly nature of this product. **What do you dislike about Dynamics 365 Field Service?** Nothing at all. I actually really enjoy it. **Recommendations to others considering Dynamics 365 Field Service:** You have to try it. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Inventory management problems. That this is the easiest way to keep track! ### 34. Does what it’s intended for **Rating:** 4.0/5.0 stars **Reviewed by:** Steven B. | Parole and Probation Officer, Law Enforcement, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2018 **What do you like best about Dynamics 365 Field Service?** Ease of use. For someone new to the program, it’s relatively easy to navigate **What do you dislike about Dynamics 365 Field Service?** Balancing between programs back and forth. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Field work ### 35. I found it all very helpful for the area I was using it in. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2018 **What do you like best about Dynamics 365 Field Service?** It worked the way it was supposed to with no kinks or hiccups. **What do you dislike about Dynamics 365 Field Service?** I did not find any dislikes that I can recall. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** I don't recall any business "problems" I solved. It just made some things a little easier to do. ### 36. MS Dynamics 365 review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2017 **What do you like best about Dynamics 365 Field Service?** The Mobile capability The ease pf scheduling resources The Contract management The customer communications The real time analysis capability **What do you dislike about Dynamics 365 Field Service?** We faced some issues with the integration for all the devices we carried. We contacted Microsoft and had the issues resolved **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** At the time, we had a lot of technicians that we had to dispatch for repairs and new installation. This replaced some in house platforms we had at the time that didn't speak to each other. ### 37. Taking Office to the next level. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2018 **What do you like best about Dynamics 365 Field Service?** It shows our office how to move in a unified way connecting frontline and financial services. **What do you dislike about Dynamics 365 Field Service?** I currently do bout habe a dislike. This is brand new. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Connected to the via the cloud and it is real time. ### 38. A great resource **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2017 **What do you like best about Dynamics 365 Field Service?** I like Microsoft 365 because it's easy to use for people who may not be so computer savvy. I especially like the email. It's easy to access all all the things that I need. I would definitely recommend it to others. **What do you dislike about Dynamics 365 Field Service?** I have yet to discover any drawbacks or characteristics I don't like about it. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** It's easily accessible from work or home. ### 39. New Microsoft Software **Rating:** 3.0/5.0 stars **Reviewed by:** Sa O. | Personal Trainer, Sports, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2017 **What do you like best about Dynamics 365 Field Service?** Its a new software I wasnt aware of that exists. **What do you dislike about Dynamics 365 Field Service?** That its still being adjusted to my company. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Customer service is being solved. Its helping others easily. ### 40. Microsoft Dynamics 365 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2018 **What do you like best about Dynamics 365 Field Service?** I find this program very user friendly. **What do you dislike about Dynamics 365 Field Service?** I can’t say that there is anything that i dislike. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** We utilize Microsoft Dynamics 365 for being most efficient with customer relationship management ### 41. 365 **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2017 **What do you like best about Dynamics 365 Field Service?** Sharing throughout the company and analytics of past work, present jobs, daily communications and job tracking **What do you dislike about Dynamics 365 Field Service?** I haven’t explored every area just yet, the uploading of documents sometimes fails and finding them can be a pain **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** As a user it’s great to be able to work from different locations, as an administrator the sharing and analytics come in handy ### 42. Tracking Service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2018 **What do you like best about Dynamics 365 Field Service?** the ability to add notes & sync my calendar **What do you dislike about Dynamics 365 Field Service?** mobile app is not as good as desktop version **Recommendations to others considering Dynamics 365 Field Service:** lower cost **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** knowledge sharing so when more than one person sees a customer, they are up to speed ### 43. The dynamic 365 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2017 **What do you like best about Dynamics 365 Field Service?** The seamless integrated cloud system makes this program a breeze in terms of storage and memory/gathering. really helps to drive leads and track sales. **What do you dislike about Dynamics 365 Field Service?** So far there is nothing about this operating system that I dislike **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Tracking leads has been the biggest help. ### 44. Microsoft dynamics 365 is great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2018 **What do you like best about Dynamics 365 Field Service?** Ease of access, can use almost anywhere you are. **What do you dislike about Dynamics 365 Field Service?** If the internet is down you may not be able to access work **Recommendations to others considering Dynamics 365 Field Service:** Improve offline accessibility **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Security features ### 45. Microsoft **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2018 **What do you like best about Dynamics 365 Field Service?** It is so easy to use I always recommend it to my colleagues and friends **What do you dislike about Dynamics 365 Field Service?** Nothing at all As a user I really don’t think it need any more changes **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Writing and sharing data with my colleagues ### 46. easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Dynamics 365 Field Service?** it has increased threshold that allows for search of more resources, more screen real estate, better screen layout. **What do you dislike about Dynamics 365 Field Service?** sometimes it is slow and sometimes it takes some time to display some reports **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** work order ### 47. Quick and simple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2017 **What do you like best about Dynamics 365 Field Service?** it's helps manage our field work for our teams when they are away and need to log multiple items. also i love the ease of use for dispatching and scheduling. **What do you dislike about Dynamics 365 Field Service?** It can be a little slow at times but that depends on our coverage **Recommendations to others considering Dynamics 365 Field Service:** definitely worth the try **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** easier organizing , everything in one place ### 48. Great Helpful tips **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Dynamics 365 Field Service?** Writing skills and learning more everyday. **What do you dislike about Dynamics 365 Field Service?** Really actually nothing it fits my needs. **Recommendations to others considering Dynamics 365 Field Service:** Absolutely **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Helps with my Pay role needs and More. ### 49. Microsoft Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2017 **What do you like best about Dynamics 365 Field Service?** Microsoft Dynamics 365 has a wide range of services to use when need arise **What do you dislike about Dynamics 365 Field Service?** Updating regularly and package price is quite high **Recommendations to others considering Dynamics 365 Field Service:** This is the best software to use it is quite easy to learn and can over wide range of section for various task. **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Use to type my report and other daily acivities ### 50. Microsoft word review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2017 **What do you like best about Dynamics 365 Field Service?** I like the word features on the microsoft 360. **What do you dislike about Dynamics 365 Field Service?** The typing part was a burner for me to keep typing. I would like voice prompt access mode **What problems is Dynamics 365 Field Service solving and how is that benefiting you?** Design related issues ## Dynamics 365 Field Service Discussions - [What is Dynamics 365 used for?](https://www.g2.com/discussions/what-is-dynamics-365-used-for) - [What is included in Dynamics 365?](https://www.g2.com/discussions/dynamics-365-field-service-what-is-included-in-dynamics-365) - [How do I create a Field Service in Dynamics 365?](https://www.g2.com/discussions/how-do-i-create-a-field-service-in-dynamics-365) - [What is Field Service in Dynamics CRM?](https://www.g2.com/discussions/what-is-field-service-in-dynamics-crm) - [Is Salesforce Field Service better than Dynamics Field Service](https://www.g2.com/discussions/34154-is-salesforce-field-service-better-than-dynamics-field-service) - 1 upvote - [View Dynamics 365 Field Service pricing details and edition comparison](https://www.g2.com/products/dynamics-365-field-service/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+10%3A42%3A33+-0500&secure%5Bsession_id%5D=33dba7ea-1c1d-4720-ba53-e30225fe78ee&secure%5Btoken%5D=6ca997b487c6c95ed4738a250f58d15ff3a1ec56f6106f6a45b059f8a97ff225&format=llm_user) ## Dynamics 365 Field Service Integrations - [AFAS](https://www.g2.com/products/afas/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Scribe](https://www.g2.com/products/scribe/reviews) - [Ultimo](https://www.g2.com/products/ultimo/reviews) ## Dynamics 365 Field Service Features **Territory Mapping** - Custom Territory Mapping - Strategic Selling - Automatic Rep Assignment **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **Route Planning** - Lead Priority - Optimized Sales Routes - Map Directions **On the Job** - Location - Employee Communication - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **Sales Performance Management** - Gamification - Performance Dashboards - Sales Rep Tracker **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Presentation and Forms** - Video and Interactive Media - Digital Contracts - E-signature **Additional Functionality** - Customer History - Document Storage - Alerts/Notifications - Customizable Templates - Lead Capture - Lead Qualification - Route Optimization - Calendar Management - Workflow Management - Third-Party Integration - Sales Trend Analysis - API - CRM - AI Copilot - Email Management - Opportunity Management - Customizable Forms - Payment Collection in the Field - Lead Management - Contact Management - Dispatch Management - Customer Database - Mobile Access - Activity Tracking - Sales Forecasting - Sales Activity Management - Commission Management - Reporting & Statistics - Territory Management - GPS - Generative AI **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top Dynamics 365 Field Service Alternatives - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (976 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.4/5.0 (368 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews)