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Compare Dynamics 365 Field Service and Oracle Field Service Cloud 
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At a Glance
Market Segments
Mid-Market (37.4% of reviews)
Enterprise (48.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dynamics 365 Field Service
Star Rating
(153)3.9 out of 5
Market Segments
Mid-Market (37.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Field ServiceOracle Field Service Cloud
Star Rating
(139)4.0 out of 5
Market Segments
Enterprise (48.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Oracle Field Service CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle Field Service Cloud excels in Route Planning, with a lead priority score of 9.0, which reviewers mention significantly enhances their efficiency in managing field operations.
- Reviewers mention that Dynamics 365 Field Service offers superior Client Notifications, scoring 8.2, which users say helps maintain better communication with clients during service appointments.
- G2 users highlight that Oracle Field Service Cloud's Invoicing feature scores 8.6, with users reporting that it simplifies the billing process, making it easier to manage financial transactions post-service.
- Users on G2 indicate that Dynamics 365 Field Service has a slight edge in Ease of Use, scoring 8.3 compared to Oracle's 8.2, suggesting that new users may find it more intuitive to navigate.
- Reviewers mention that Oracle Field Service Cloud's Behavior Monitoring feature, scoring 8.0, provides valuable insights into employee performance, although some users feel it could be more robust compared to Dynamics 365's 7.0 score.
- Users say that both products have strong CRM Integrations, but Oracle Field Service Cloud's score of 8.6 is noted as particularly beneficial for users looking to streamline their customer relationship management processes.
Pricing
Entry-Level Pricing
Dynamics 365 Field Service
No pricing availableOracle Field Service Cloud
No pricing availableFree Trial
Dynamics 365 Field Service
No trial information availableOracle Field Service Cloud
No trial information availableRatings
Meets Requirements
8.6
130
8.5
112
Ease of Use
8.3
132
8.2
113
Ease of Setup
8.0
47
8.3
25
Ease of Admin
8.4
47
8.8
25
Quality of Support
8.4
127
8.0
106
Has the product been a good partner in doing business?
8.5
45
8.5
24
Product Direction (% positive)
7.7
126
7.0
109
Features by Category
Territory Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Route Planning
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Management
Not enough data
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
Presentation and Forms
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Before the Job
8.3
91
8.2
61
8.1
78
8.4
59
8.2
83
8.8
63
7.9
77
7.7
59
On the Job
8.4
88
8.3
72
8.4
99
8.4
75
Feature Not Available
8.0
66
8.2
90
8.1
67
8.1
14
7.4
9
After the Job
8.2
96
8.0
76
8.0
92
8.3
72
7.9
86
8.6
58
8.1
84
8.6
52
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Field Service and Oracle Field Service Cloud are categorized as Field Service Management
Unique Categories
Dynamics 365 Field Service is categorized as Field Sales
Oracle Field Service Cloud has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle Field Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
7.5%
Education Management
5.4%
Computer Software
4.8%
Information Technology and Services
4.1%
Higher Education
3.4%
Other
74.8%
Hospital & Health Care
8.0%
Retail
7.2%
Consumer Services
6.4%
Higher Education
4.8%
Telecommunications
4.0%
Other
69.6%
Alternatives
Discussions
Dynamics 365 Field Service has no discussions with answers
Oracle Field Service Cloud has no discussions with answers
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