What is Dynamics 365 Field Service, and what problem is it built to solve?

Dynamics 365 Field Service is used to coordinate field operations, bringing work orders, technician scheduling and dispatch, and service activity into a shared workflow. It helps teams organize field work and keep track of jobs and customer interactions.

What company sizes and industries is Dynamics 365 Field Service the best fit for?

Dynamics 365 Field Service has users in small, mid-market, and enterprise organizations, with experience spanning several industries. The most represented segments include: Company size: Small businesses, mid-market organizations, and enterprises. Industries: Healthcare, education, computer software and IT services, facilities services, and manufacturing.

How long does it take to implement Dynamics 365 Field Service across a team?

Implementation reports most often fall in the three-to-six-month range, though shorter and longer timelines also appear. Time to go live Relative frequency 3–6 months Most common Under 1 month Less common 1–3 months Less common 6–12 months Occasional

What customer support options does Dynamics 365 Field Service provide, and how do users find the overall support experience?

Dynamics 365 Field Service users describe a mixed support experience. Helpful assistance is noted, but some users also report slow responses, difficulty getting support, or needing support with upgrades.

The G2 on Dynamics 365 Field Service

Time to go live	Relative frequency
3–6 months	Most common
Under 1 month	Less common
1–3 months	Less common
6–12 months	Occasional

AE

Verified User in Executive Office

Mid-Market (51-1000 emp.)

1/29/2019

"Great software"

5/5

What do you like best about Dynamics 365 Field Service?

User friendly program efficient easy to use Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Nothing at this time the program is great to use Review collected by and hosted on G2.com.

UF

Verified User in Fine Art

Enterprise (> 1000 emp.)

1/9/2019

"Microstoft Dynamics 365 review"

4/5

What do you like best about Dynamics 365 Field Service?

I Like it because it really helps me plan Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

it can sometimes be frustrating to use but other than that its fine Review collected by and hosted on G2.com.

LH

Lawrence H.

Maintenance Manager

Enterprise (> 1000 emp.)

8/10/2018

"Great product room for improvement"

4/5

What do you like best about Dynamics 365 Field Service?

Great product, the ability to create personal views in an easier way would be great. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Lack of ability to customize. Could improve a bit Review collected by and hosted on G2.com.

UP

Verified User in Packaging and Containers

Mid-Market (51-1000 emp.)

5/9/2018

"Microsoft = everyone knows how to use it! "

5/5

What do you like best about Dynamics 365 Field Service?

This is an awesome tool that comes with all the elements that you need to improve your business, because Dynamics allows you to cover a big range of opportunities, working through five services: Sales, Service, Finance and Operations, Talent and Marketing. You can cover all the needs of your business through only one app, the support customer is awesome and the software works perfectly. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

I have nothing bad to say about Dynamics, it comes with the features that you need for your business and has an easy integration with another Microsoft software like MS Office for example. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Field Service:

as a business tool it is great I can hold meetings at any time and anywhere with just having a good connection to the network, to give guaranteed support. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

Making sure I'm aware of my orders/protects and seeing exactly what stages of production they are in within our company is very nice. Review collected by and hosted on G2.com.

UI

Verified User in Insurance

Enterprise (> 1000 emp.)

1/19/2019

"The update eliminated some convenient features"

3.5/5

What do you like best about Dynamics 365 Field Service?

The look and how easy the search makes for finding apps. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Switching users isn’t an option anymore. Review collected by and hosted on G2.com.

UO

Verified User in Online Media

Small-Business (50 or fewer emp.)

11/24/2018

"Great product"

5/5

What do you like best about Dynamics 365 Field Service?

Works and Is well put together it's hard finding the right technology for your needs so you find that right one it's a blessing Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

There is nothing I have no comment !!!!! Review collected by and hosted on G2.com.

JB

jamie b.

Intake Coordinator

Hospital & Health Care

Mid-Market (51-1000 emp.)

11/7/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy"

5/5

What do you like best about Dynamics 365 Field Service?

This software makes my job much easier by using Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Nothing disliked about this software ever Review collected by and hosted on G2.com.

TP

Taylor P.

Certified Nursing Assistant

Hospital & Health Care

Mid-Market (51-1000 emp.)

10/24/2018

"Couldn't choose a better program!"

4.5/5

What do you like best about Dynamics 365 Field Service?

All of the content is easy to read and easy to view! Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

I seriously can not say I dislike anything Review collected by and hosted on G2.com.

FC

Frederic C.

Graduate Student

Small-Business (50 or fewer emp.)

10/1/2018

"It is a good product."

3/5

What do you like best about Dynamics 365 Field Service?

It was simplistic and easy to use. It makes all things great especially for me. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

I did not dislike anything. It was easy to use. Review collected by and hosted on G2.com.

UC

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

11/6/2018

"very helpful"

3/5

What do you like best about Dynamics 365 Field Service?

I like the built in intelligence and the fact it helps me resolve service issues before they occur. it delivers positive onsite experience Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

the work order management can be overwhelming at times. customer billing to Review collected by and hosted on G2.com.

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What is Dynamics 365 Field Service, and what problem is it built to solve?

What company sizes and industries is Dynamics 365 Field Service the best fit for?

How long does it take to implement Dynamics 365 Field Service across a team?

What customer support options does Dynamics 365 Field Service provide, and how do users find the overall support experience?

Dynamics 365 Field Service Reviews (156)

Dynamics 365 Field Service Reviews (156)

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