DocStar ECM Reviews & Product Details

DocStar Enterprise Content Management (ECM) DocStar ECM helps organizations securely capture, manage, find, and act on the documents and information that support everyday business processes. By bringing content management, workflow automation, and business system integrations together, DocStar helps reduce manual work, improve visibility, and keep information accessible throughout its lifecycle. Key Use Cases Accounts Payable Automation: Automate invoice capture, validation, routing, and approvals to reduce manual data entry and accelerate invoice processing. Document Management: Securely capture, organize, search, and manage business documents including invoices, purchase orders, contracts, employee records, and supporting documentation. Workflow Automation: Streamline document-driven processes with configurable workflows for routing, approvals, notifications, and exception handling. Compliance & Audit Readiness: Support information governance with document retention policies, access controls, version history, and audit trails. ERP & Business System Integrations: Connect DocStar with leading ERP and business applications, including Epicor Kinetic, Prophet 21, Microsoft Dynamics 365, Sage Intacct, and Workday, and more, helping documents and supporting information remain connected to the processes and transactions they support. Why DocStar? DocStar combines enterprise content management, document management, and workflow automation in one platform, helping organizations reduce disconnected processes, improve access to information, and automate work that extends beyond the ERP.

Seller

Epicor

Discussions

DocStar ECM Community

Languages Supported

German, English, Finnish, French, Indonesian, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Swedish, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Janet Misukiewicz

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

21 months

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Top-Rated Alternatives

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User Insights

Average based on 125 real user reviews.

Implementation Time

5 months

Perceived Cost

$$$$$

DocStar ECM Integrations

(4)

Integration information sourced from real user reviews.

DocStar ECM Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is DocStar ECM, and what problem is it built to solve?

DocStar ECM is used to digitize, organize, and store business documents so teams can find records and manage document workflows without relying on paper files. Users describe applying it to document retrieval, centralized storage, and processes such as invoice approvals.

What languages does DocStar ECM support?

DocStar ECM supports 15 languages, including Chinese (Simplified), Chinese (Traditional), Dutch, English, and Finnish, and others.

What company sizes and industries is DocStar ECM the best fit for?

DocStar ECM appears to be a fit for organizations across several size ranges, with positive users concentrated in mid-market and small-business settings. The industries with the strongest presence include:

Company sizes: Mid-market organizations, followed by small businesses and enterprise organizations.
Industries: Insurance, healthcare, real estate, construction, and accounting.

How long does it take to implement DocStar ECM across a team?

Implementation timelines vary, but one to three months is the most commonly reported range. Other reported timelines include less than a month, three to six months, and longer, depending on the rollout.

What customer support options does DocStar ECM provide, and how do users find the overall support experience?

Support includes phone, email/help desk, and chat, with self-service resources also available. The support experience is mixed: users describe helpful, responsive assistance, while others report slow responses or difficulty resolving more complex, customized issues.

What features or capabilities could make DocStar ECM even more useful?

DocStar ECM could be more useful with a smoother experience for finding and handling documents, along with simpler workflows. Commonly requested improvements include:

Expand search and filtering options to make locating documents more forgiving and precise.
Modernize the interface and make navigation and everyday tasks easier to follow.
Streamline workflow configuration and document handling, including support for bulk uploads.

G2 reviews are authentic and verified.

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Goel K.

Java Software Engineer

Mid-Market (51-1000 emp.)

9/30/2025

"I love innovation."

3/5

What do you like best about DocStar ECM?

I love innovation. DocStar exceeds all my expectations and continues to advance progressively. One word sets DocStar apart from its competitors: "Innovation." Its extensive modern features make DocStar a superior tool of excellence. Review collected by and hosted on G2.com.

What do you dislike about DocStar ECM?

I don't like the different license formats, the information is harder to find with keywords. Review collected by and hosted on G2.com.

Response from Janet Misukiewicz of DocStar ECM

Goel K. - Thanks for your feedback and for highlighting our focus on innovation. It’s great to hear DocStar continues to meet your expectations. We appreciate your note about the license formats and search functionality; insights like this help us continue improving the user experience.

Ashish R.

Software Developer

Small-Business (50 or fewer emp.)

9/13/2025

"DocStar ECM: Powerful Automation, Dated Interface"

4/5

What do you like best about DocStar ECM?

Its intelligent automation and data capture, which significantly reduces manual work. Review collected by and hosted on G2.com.

What do you dislike about DocStar ECM?

Its complex Interface & lagging sometimes. Review collected by and hosted on G2.com.

Response from Janet Misukiewicz of DocStar ECM

Ashish - Thank you for sharing your feedback! We’re glad to hear DocStar’s intelligent automation and data capture are helping reduce manual work and improve accuracy. We also appreciate your input on the interface. User experience is an important focus area, and we’re continually investing in updates to make DocStar even more intuitive and efficient.

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Verified User in Manufacturing

Enterprise (> 1000 emp.)

5/7/2025

"Love IDC, ECM interface could use some help"

4/5

What do you like best about DocStar ECM?

We use IDC to process our AP invoices. So far, the intelligence of IDC has been my favorite part about utilizing ECM. Review collected by and hosted on G2.com.

What do you dislike about DocStar ECM?

When we first started implementing ECM, familiarizing ourselves with the interface was a challenge. It feels like a dated interface with buttons in so many places and you have to switch between multiple pages to accomplish tasks. Review collected by and hosted on G2.com.

Response from Janet Misukiewicz of DocStar ECM

Thank you for sharing your experience! We’re glad to hear that DocStar IDC has been valuable in streamlining AP invoice processing and helping your team move from manual entry to automation. We also appreciate your comments on the interface customer feedback like this is central to how we prioritize future enhancements to make DocStar ECM even easier to use.

Verified User in Aviation & Aerospace

Mid-Market (51-1000 emp.)

5/7/2025

"Ecm flow"

4/5

What do you like best about DocStar ECM?

The receiving of invoices and the approval flow is working well Review collected by and hosted on G2.com.

What do you dislike about DocStar ECM?

It is not the most user friendly platform to lean’rn Review collected by and hosted on G2.com.

Response from Janet Misukiewicz of DocStar ECM

Thank you for taking the time to share your experience! It’s great to know that the invoice receiving and approval workflows are helping streamline your processes. We’ve also noted your comments on usability. Feedback like this helps guide our efforts to make DocStar even more user-friendly.

Badal P.

Sr. Software Quality Engineer

Information Technology and Services

Mid-Market (51-1000 emp.)

Originally submitted 1/30/2024

"Satisfied with DocStar, made life easy"

4/5

What do you like best about DocStar ECM?

I would like to mention how easy and precise DocStar ECM processes documents scan and cloud storage. It’s been the greatest help in ensuring that we maintain the large number of files. In addition to that, it was kind of easy to set it up and DocStar's support team were very helpful. Review collected by and hosted on G2.com.

What do you dislike about DocStar ECM?

Although the DocStar ECM is of advanced quality, the interface looks somewhat old-fashioned. This gets on my nerves a bit, and it would be better if it had a more modern layout. However, the support team has been wonderful in helping us to overcome hurdles! Review collected by and hosted on G2.com.

What problems is DocStar ECM solving and how is that benefiting you?

The environment DocStar ECM definitely made a great contribution to our piles of paper stored in the office with its online document storage. Moreover, it has helped us save a considerable amount of money and now we can get to the files much quicker and easier. Besides, integrating it with our other systems has demonstrated a synergy of work which is also more simpler. It makes a great deal of difference for us. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/26/2024

"Document manager in growth"

4/5

What do you like best about DocStar ECM?

Docstar ECM is a content manager that I would better title as a document manager. Start by uploading all documents like invoices or delivery notes into the folders, and then searching for a specific document is very fast. Since with the indexed data, you can filter by any data in the document. It allows integration with ERPs like SAP, and any other cloud service. Review collected by and hosted on G2.com.

What do you dislike about DocStar ECM?

The interface is not the most modern.

The data does not allow for generating statistics as such, so you need to extract a report and process that data yourself.

The workflows are not optimized to the maximum. In some workflows, you have to download the document to be able to view it, which is a serious flaw in my opinion that they should fix. Review collected by and hosted on G2.com.

Shubhi K.

Ecommerce Operation Executive

Small-Business (50 or fewer emp.)

2/29/2024

"Excellent service provider"

4/5

What do you like best about DocStar ECM?

It provides me collaborative enterprise management that helps in small to big organizations. Review collected by and hosted on G2.com.

What do you dislike about DocStar ECM?

Customization and lacking in documentation results in hurdles. Review collected by and hosted on G2.com.

Gary L.

Assistant Director

Mid-Market (51-1000 emp.)

Originally submitted 8/10/2016

"Cloud Storage for Document Management"

4.5/5

What do you like best about DocStar ECM?

The staff at docStar eclipse are very fast. We provided an enormous amount of files for scanning onto the cloud and it was done with high levels of accuracy and very quickly. They followed our instructions to the letter and got things done. Review collected by and hosted on G2.com.

What do you dislike about DocStar ECM?

So far the interface in which you access the files are very old fashioned. You must follow each link into each individual folder to access certain things and you can not drag and drop items such as newer platforms in other systems. Such ways of working with a software is outdated and is not as user friendly. Review collected by and hosted on G2.com.

Recommendations to others considering DocStar ECM:

I suggest taking 30 minutes to familiarize yourself with the system. Play with how the folders work and how to move files around. The logic is simple but it needs a little getting used to. Review collected by and hosted on G2.com.

What problems is DocStar ECM solving and how is that benefiting you?

This is helping with our lack of space in the office. By switching to an online system for document storage instead of having boxes and drawers full of files around the office, it has improved not only our overhead costs but has improved efficiency. Staff can not access files more easily via the system instead of physically hunting for it. Review collected by and hosted on G2.com.

Kevin H.

Database Consultant

Mid-Market (51-1000 emp.)

Originally submitted 11/8/2018

"Ability to use a bar-code cover sheet"

4.5/5

What do you like best about DocStar ECM?

We file several types of documents (accounting, hr,contracts,policies). We use a bar-code coversheet workflow to re-direct the document to the correct workflow for further processing. The coversheet workflow allows us to detect blank pages (one-sided vs double-sided) and not import them. This avoids the questions from people asking /thinking a blank page was not imported correctly. Review collected by and hosted on G2.com.

What do you dislike about DocStar ECM?

Log-in problems occasionally happen when updates occur. We also use Barcodes to direct the document thru the workflow process. Sometimes the printers skew the barcodes and the workflow stops at a certain step. Review collected by and hosted on G2.com.