--- title: DocStar ECM Reviews meta_title: 'DocStar ECM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 125 reviews by the users' company size, role or industry to find out how DocStar ECM works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 125 scale: '5' date_modified: '2026-06-24' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # DocStar ECM Reviews **Vendor:** Epicor **Category:** [Workflow Management Software](https://www.g2.com/categories/workflow-management) **Average Rating:** 3.8/5.0 **Total Reviews:** 125 ## About DocStar ECM DocStar ECM: Workflow Automation & Document Management DocStar ECM is enterprise content management and workflow automation software designed to help organizations digitize documents, streamline approvals, and stay audit-ready. Businesses across manufacturing, distribution, government, healthcare, and financial services rely on DocStar to reduce costs and improve compliance. Key Use Cases: Accounts Payable Automation: Automate AP invoice capture, validation, and approvals; cut cycle times and reduce manual data entry. Document Management: Securely store and manage purchase orders, check copies, contracts, HR records, and more. Compliance & Audit Readiness: Apply document retention policies, access controls, and version history to meet regulatory requirements. Workflow Automation: Build point-and-click workflows for routing, approvals, and notifications — no coding required. ERP & Business System Integrations: DocStar integrates with leading ERP and business applications, including Epicor Kinetic, Prophet 21, Microsoft Dynamics 365, Sage Intacct, and Workday. These integrations ensure financial and operational workflows connect seamlessly without requiring IT complexity. Why DocStar? User-friendly interface for non-technical teams Secure, cloud or on-premises deployment options Scalable for SMBs through large enterprises Real ROI: reduced invoice processing costs, faster approvals, stronger compliance DocStar helps organizations transform document-heavy processes into efficient, automated workflows that support growth, productivity, and smarter decision-making. ## DocStar ECM Pros & Cons **What users like:** - Users value the **intelligent automation** of DocStar ECM, greatly reducing manual work and enhancing efficiency. (2 reviews) - Users praise the **easy document scanning and cloud storage** of DocStar ECM, aiding efficient file management. (1 reviews) - Users find DocStar ECM's **customer support** highly effective and appreciate its ease in handling document processes. (1 reviews) - Users value the **intelligent automation and data capture** in DocStar ECM, significantly reducing manual work. (1 reviews) - Users highlight the **ease of document scanning and cloud storage** with DocStar ECM, greatly facilitating file management. (1 reviews) - Detailed Information (1 reviews) - Users value the **ease of document processing and cloud storage** with DocStar ECM, enhancing file management efficiency. (1 reviews) - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Efficiency (1 reviews) **What users dislike:** - Users often struggle with the **complex interface** of DocStar ECM, finding it outdated and challenging to navigate. (3 reviews) - Users find the **outdated interface** of DocStar ECM challenging, often leading to frustration during task completion. (3 reviews) - Users face a **complex interface** with many buttons, making it challenging to navigate and use efficiently. (2 reviews) - Users find the **learning curve steep** , struggling with the outdated interface and complex navigation while implementing DocStar ECM. (2 reviews) - Users find the **interface not intuitive** , making it challenging to navigate and familiarizing themselves with the platform. (2 reviews) - Data Inaccuracy (1 reviews) - Difficult Navigation (1 reviews) - Inefficient Searching (1 reviews) - Learning Difficulty (1 reviews) - Licensing Issues (1 reviews) ## DocStar ECM Reviews ### 1. I love innovation. **Rating:** 3.0/5.0 stars **Reviewed by:** Goel K. | Java Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about DocStar ECM?** I love innovation. DocStar exceeds all my expectations and continues to advance progressively. One word sets DocStar apart from its competitors: "Innovation." Its extensive modern features make DocStar a superior tool of excellence. **What do you dislike about DocStar ECM?** I don't like the different license formats, the information is harder to find with keywords. **What problems is DocStar ECM solving and how is that benefiting you?** Avoid manual document processes 😉 **Official Response from janet misukiewicz:** > Goel K. - Thanks for your feedback and for highlighting our focus on innovation. It’s great to hear DocStar continues to meet your expectations. We appreciate your note about the license formats and search functionality; insights like this help us continue improving the user experience. ### 2. DocStar ECM: Powerful Automation, Dated Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Ashish R. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2025 **What do you like best about DocStar ECM?** Its intelligent automation and data capture, which significantly reduces manual work. **What do you dislike about DocStar ECM?** Its complex Interface & lagging sometimes. **What problems is DocStar ECM solving and how is that benefiting you?** It solves problems of manual processes and lost documents by automating workflows and with a centralized & secure repository which eventually increase the whole productivity, reduce costs & improves accuracy a lot. **Official Response from janet misukiewicz:** > Ashish - Thank you for sharing your feedback! We’re glad to hear DocStar’s intelligent automation and data capture are helping reduce manual work and improve accuracy. We also appreciate your input on the interface. User experience is an important focus area, and we’re continually investing in updates to make DocStar even more intuitive and efficient. ### 3. Love IDC, ECM interface could use some help **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about DocStar ECM?** We use IDC to process our AP invoices. So far, the intelligence of IDC has been my favorite part about utilizing ECM. **What do you dislike about DocStar ECM?** When we first started implementing ECM, familiarizing ourselves with the interface was a challenge. It feels like a dated interface with buttons in so many places and you have to switch between multiple pages to accomplish tasks. **What problems is DocStar ECM solving and how is that benefiting you?** Prior to ECM, we handled our invoices in hard copies and had to manually key in every invoice and line details. We handle 150-200 invoices per day. ECM will enable us to become more automated and digital so we can focus on other tasks. **Official Response from janet misukiewicz:** > Thank you for sharing your experience! We’re glad to hear that DocStar IDC has been valuable in streamlining AP invoice processing and helping your team move from manual entry to automation. We also appreciate your comments on the interface customer feedback like this is central to how we prioritize future enhancements to make DocStar ECM even easier to use. ### 4. Ecm flow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about DocStar ECM?** The receiving of invoices and the approval flow is working well **What do you dislike about DocStar ECM?** It is not the most user friendly platform to lean’rn **What problems is DocStar ECM solving and how is that benefiting you?** Workflow **Official Response from janet misukiewicz:** > Thank you for taking the time to share your experience! It’s great to know that the invoice receiving and approval workflows are helping streamline your processes. We’ve also noted your comments on usability. Feedback like this helps guide our efforts to make DocStar even more user-friendly. ### 5. Satisfied with DocStar ,made life easy **Rating:** 4.0/5.0 stars **Reviewed by:** Badal P. | Software Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about DocStar ECM?** I would like to mention how easy and precise DocStar ECM processes documents scan and cloud storage. It’s been the greatest help in ensuring that we maintain the large number of files. In addition to that, it was kind of easy to set it up and DocStar's support team were very helpful. **What do you dislike about DocStar ECM?** Although the DocStar ECM is of advanced quality, the interface looks somewhat old-fashioned. This gets on my nerves a bit, and it would be better if it had a more modern layout. However, the support team has been wonderful in helping us to overcome hurdles! **What problems is DocStar ECM solving and how is that benefiting you?** The environment DocStar ECM definitely made a great contribution to our piles of paper stored in the office with its online document storage. Moreover, it has helped us save a considerable amount of money and now we can get to the files much quicker and easier. Besides, integrating it with our other systems has demonstrated a synergy of work which is also more simpler. It makes a great deal of difference for us. ### 6. Document manager in growth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about DocStar ECM?** Docstar ECM is a content manager that I would better title as a document manager. Start by uploading all documents like invoices or delivery notes into the folders, and then searching for a specific document is very fast. Since with the indexed data, you can filter by any data in the document. It allows integration with ERPs like SAP, and any other cloud service. **What do you dislike about DocStar ECM?** The interface is not the most modern. The data does not allow for generating statistics as such, so you need to extract a report and process that data yourself. The workflows are not optimized to the maximum. In some workflows, you have to download the document to be able to view it, which is a serious flaw in my opinion that they should fix. **What problems is DocStar ECM solving and how is that benefiting you?** When you need to download a document to view it, it becomes a delay. It would also be interesting if the documentary videos they have on YouTube were available in other languages. ### 7. Excellent service provider **Rating:** 4.0/5.0 stars **Reviewed by:** Shubhi K. | Ecommerce Operation Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about DocStar ECM?** It provides mee collaborative enterprise management that helps in small to big organizations. **What do you dislike about DocStar ECM?** Customization and lacking in documentation results in hurdles. **What problems is DocStar ECM solving and how is that benefiting you?** It helps in manging content with small to large enterprises. Centralised storage builds access to distributed locations in many devices. ### 8. Cloud Storage for Document Management **Rating:** 4.5/5.0 stars **Reviewed by:** Gary L. | Assistant Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2016 **What do you like best about DocStar ECM?** The staff at docStar eclipse are very fast. We provided an enormous amount of files for scanning onto the cloud and it was done with high levels of accuracy and very quickly. They followed our instructions to the letter and got things done. **What do you dislike about DocStar ECM?** So far the interface in which you access the files are very old fashioned. You must follow each link into each individual folder to access certain things and you can not drag and drop items such as newer platforms in other systems. Such ways of working with a software is outdated and is not as user friendly. **Recommendations to others considering DocStar ECM:** I suggest taking 30 minutes to familiarize yourself with the system. Play with how the folders work and how to move files around. The logic is simple but it needs a little getting used to. **What problems is DocStar ECM solving and how is that benefiting you?** This is helping with our lack of space in the office. By switching to an online system for document storage instead of having boxes and drawers full of files around the office, it has improved not only our over head costs but has improved efficiency. Staff can not access files more easily via the system instead of physically hunting for it. ### 9. Ability to use a bar-code cover sheet **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin H. | Database Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about DocStar ECM?** We file several types of documents (accounting, hr,contracts,policies). We use a bar-code coversheet workflow to re-direct the document to the correct workflow for further processing. The coversheet workflow allows us to detect blank pages (one-sided vs double-sided) and not import them. This avoids the questions from people asking /thinking a blank page was not imported correctly. **What do you dislike about DocStar ECM?** Log-in problems occasionally happen when updates occur. We also use Barcodes to direct the document thru the workflow process. Sometimes the printers skew the barcodes and the workflow stops at a certain step. **What problems is DocStar ECM solving and how is that benefiting you?** Digitizing our paper documents and setting up workflows for certain aspects of our business. ### 10. Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about DocStar ECM?** Functional, and simple. I get my work done for the most part. **What do you dislike about DocStar ECM?** Can be a bit tedious at times, too many buttons and tabs. Slow to load at times. **What problems is DocStar ECM solving and how is that benefiting you?** I can get documents quicker as opposed to calling providers for them. ### 11. Docstar Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2019 **What do you like best about DocStar ECM?** I really like the fact that you can automate either accounts payable or receivable functions as well as other accounting tasks. **What do you dislike about DocStar ECM?** Although Docstar is an intelligent program it still requires plenty of labour to set up as well as monitor should things go sideways for some tasks. **What problems is DocStar ECM solving and how is that benefiting you?** Time would be the deciding factor in the software. It cuts the amount of paper and user intervention leaving time for other tasks. Combined with DocAlpha,. It's truely becomes automated with artificial intelligence. ### 12. All documents in one location! **Rating:** 5.0/5.0 stars **Reviewed by:** Carolina V. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2019 **What do you like best about DocStar ECM?** My favorite thing about docstar is the ability to use the “retrieve” tool to search any document I’m looking for u see a specific account! **What do you dislike about DocStar ECM?** When using the retrieval process, the way the documents are listed, it can be hard to read and the format/font could be a little bigger. Have not figured out a way to change this. **Recommendations to others considering DocStar ECM:** If you are looking for something simple yet detailed for the organization of documents and other important materials, look no further. DocStar is the way to go. It’s easy to use and easy to look up important information. **What problems is DocStar ECM solving and how is that benefiting you?** Retrieval of documents, organization of documents within customer accounts. Ease of accessing a lot of information with on click. ### 13. Happy with Docstar **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2019 **What do you like best about DocStar ECM?** The best part of Docstar is probably the support as if we have an issue, we can quickly get an answer from someone who is very adept with the system. Searching for documents is also nice as it is quick and you can easily narrow down results by using keywords. **What do you dislike about DocStar ECM?** Well, it is complicated but it is a document management system so it's going to be complicated. With the training and support that is available to us, we've been able to get quite familiar with the system though. **Recommendations to others considering DocStar ECM:** Ensure that whomever you get to install the solution is capable of supporting it as well. Support is going to be a big thing for new installations. **What problems is DocStar ECM solving and how is that benefiting you?** The only real problem we're having is adoption from our staff in some departments, they don't realize the potential of the system and get hung up with having to learn it first. Other departments, however, are quite happy with it and find that it saves them time when searching for a document. ### 14. Looks more modern but there's a lot more clicking. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2019 **What do you like best about DocStar ECM?** It looks nicer and I have had better luck searching for documents than I did with the program we used previously. Everything is neatly organized. **What do you dislike about DocStar ECM?** There is quite a lot more clicking and drop-down menus than our predecessor. That slows my workflow down considerably because more steps have been added. **Recommendations to others considering DocStar ECM:** Not a bad product. Functionality is great if you have a decent network and hardware. Everything is organized fairly well but like all things, will take time to adapt especially if you're used to another interface. Reminds me of using Galileo in college. **What problems is DocStar ECM solving and how is that benefiting you?** Finalizing and reviewing invoices when they get rejected by our corporate office. Also, I am able to search for documents should any need or dispute arise. ### 15. Precise and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Krissia V. | Legal Assistance, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2019 **What do you like best about DocStar ECM?** Docstar ECM is my go to daily program for document management, all my records are available at my fingertips within seconds, which cuts time, improves workflow and cooperation across our whole firm. Increases work production and cuts cost of manual labor. **What do you dislike about DocStar ECM?** The layout may not be simple for new users who are technologically illiterate. **What problems is DocStar ECM solving and how is that benefiting you?** I have problems with older files that were imaged being retrieved. The benefits are that the newer files are found in seconds with no problem. ### 16. DocStar ECM and never look back **Rating:** 4.5/5.0 stars **Reviewed by:** Kathleen F. | Sr Financial Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2018 **What do you like best about DocStar ECM?** The ease of use for our field staff to review and approve invoices from anywhere with a network connection. The customer service. They are willing to go above and beyond to get what you need done or corrected. **What do you dislike about DocStar ECM?** I did not find this product 3 years ago. **Recommendations to others considering DocStar ECM:** See the demo, see the possibilities and plan your installation. **What problems is DocStar ECM solving and how is that benefiting you?** Our organization has a complicated Approval Tree, Multiple vendors working on different projects and with different Mangers. Invoices did not always go to the correct approver. We needed a solution to move invoices between approvers and not lose precious time in processing an invoice. Docstar ECM made that happen ### 17. Breeze to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2019 **What do you like best about DocStar ECM?** The software is easy to use with a very minimal learning curve. You can be approving invoices super fast and get you vendors paid. There are a ton of options built in to the software that make it easy to annotate and export data if you have questions or concerns. The platform is great if you are organized as once you systematically get in routine, approving invoices is less of a chore. **What do you dislike about DocStar ECM?** Not very clear on what the workflow is for invoices that get rejected. I haven’t spent much time studying this but would like if I could send the invoices back to the vendors for correction in the same workflow that has me sent them. **What problems is DocStar ECM solving and how is that benefiting you?** The process to get vendors paid has been streamline and given more oversight. This has resulted in invoices getting before the “right” person that can review and assess all charges includes. ### 18. Fully Customizable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2019 **What do you like best about DocStar ECM?** The workflow actions available in Eclipse are extremely useful and well thought out. We process 700 documents a day using OCR and workflows that walk our staff through simple questions to learn more about the document. **What do you dislike about DocStar ECM?** There have been several stability issues during our 3 years on Eclipse. Some that bring our organization down for a week+. **What problems is DocStar ECM solving and how is that benefiting you?** We are automating information between several systems with Eclipse. Previously staff used 2-3 systems to make adjustments to real estate listings. Now Eclipse sends data back to our systems so staff do the entire workflow from one pane of glass. Never leaving Eclipse. ### 19. Good product for scanning documents, meets the basic requirements. **Rating:** 3.0/5.0 stars **Reviewed by:** Niven G. | Digitalization Department Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about DocStar ECM?** It is quite friendly to use.The service staff treats you with kindness and respect. **What do you dislike about DocStar ECM?** Some basic things in the product settings, and too many updates. **Recommendations to others considering DocStar ECM:** If you are interested in a scanning and document storage service, which complies with the basic, economical and with good customer service, this is the company for you. **What problems is DocStar ECM solving and how is that benefiting you?** Cloud service and document scanning. ### 20. Automated our AP process **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly M. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2019 **What do you like best about DocStar ECM?** Docstar allowed us to process 100k invoice by a single person. It links the invoice with our ERP solution for invoice matching. **What do you dislike about DocStar ECM?** The software had to be customized for our environment. This can make it difficult to get fast support at times. **What problems is DocStar ECM solving and how is that benefiting you?** All our invoices are now stored electronically and we can view them at anytime. ### 21. Review for DocStar Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2019 **What do you like best about DocStar ECM?** I like the fact it's web based so it seems to move much faster than the older version that was in house server based. **What do you dislike about DocStar ECM?** It can be a bit confusing on what parameters go where when trying to retrieve a document. **Recommendations to others considering DocStar ECM:** It has many different options so be sure to explore them all **What problems is DocStar ECM solving and how is that benefiting you?** The ability for all branches out of state and in state to be able to retrieve their documents or send them in along with better workflow transparency. ### 22. DocStar has helped our company manage and index large volumes of documents more efficiently. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2018 **What do you like best about DocStar ECM?** The customization allows for the processing of a variety of workflows. **What do you dislike about DocStar ECM?** The limitations hold back what could be a much more powerful tool if some aspects were updated. Search features and OCR are some of the limitations that come to mind. It would also be helpful to have freedom to have test environments so tests of importing configuration could be performed without affecting production. We had to purchase a second instance of DocStar to do some testing, and really are still limited without having a third. **Recommendations to others considering DocStar ECM:** Utilize learning tools and dedicate time to understand product. **What problems is DocStar ECM solving and how is that benefiting you?** Managing documents across departments has been something we have gained efficiency in using DocStar. ### 23. Capture everything **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2019 **What do you like best about DocStar ECM?** We use DocStar to capture everything that comes into our offices in a centralized location. Having all information makes it easier for us to help our clients. **What do you dislike about DocStar ECM?** We do not use the workflow function and it would be great to be able to import documents without them hitting workflow. **What problems is DocStar ECM solving and how is that benefiting you?** We save on rent. If we tried to keep paper files we would need much more office space. ### 24. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen C. | Accounts Payable, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about DocStar ECM?** I like how users have control of the design. I also like how easily I can search for documents. In addition, I like the filing system. Once I learned that you can file chronologically, it made searching for documents even better. **What do you dislike about DocStar ECM?** Really nothing. I've learned to really love DocStar **Recommendations to others considering DocStar ECM:** Include the Created On tab as it is helpful when searching for documents. **What problems is DocStar ECM solving and how is that benefiting you?** nothing ### 25. Great place for all those records taking up so much space!! **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas C. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about DocStar ECM?** We utilize Doc Star to scan and keep all our records secured and organized. It is so easy to enter and retrieve the file later for viewing or reprinting. With the administrative functions it is easy to give access to documents to those who need it and restrict access to those who don't. Very HIPPA compliant. **What do you dislike about DocStar ECM?** wished I updated to the newer software and hardware sooner. I was using older software and a beat up scanner and could not keep up with the work load. A representative from Doc Star came in and did a evaluation and set me up with the perfect set up for my business. **Recommendations to others considering DocStar ECM:** Try the trial you wont be disappointed. **What problems is DocStar ECM solving and how is that benefiting you?** I went from having two offices overflowing with loose documents and records to being able to utilizing the space for added office staff. I know my records are secured and backed up to their server in case of a emergency or hardware failure. It is a great piece of mind. ### 26. DocStar ECM - Content Management for all Business Types **Rating:** 5.0/5.0 stars **Reviewed by:** Ray M. | Technical Solutions Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about DocStar ECM?** I like the ability to integrate with many different pieces of software. DocStar ECM has the ability to manipulate and import data from many different backends of software. This integration helps increase accuracy and filing speed for documents that are being stored for retention. **What do you dislike about DocStar ECM?** If I had to choose one thing I do not like about the software, I would say that there is room for improvement on ease of access when managing security outside of a domain environment. There are many beneficial features in the SSO portion, however for systems that require non integrated users, it takes some time to manage the security settings. **Recommendations to others considering DocStar ECM:** My recommendation is that users create a good game plan before setup. Making sure that you are performing the process as best as you possibly can, means that down the road, as a business, you will have less changes to make, and more consistency within your data. **What problems is DocStar ECM solving and how is that benefiting you?** As a reseller, we are solving many problems. As businesses move to the future, paper is becoming more and more of a hassle. Using DocStar ECM we are able to save businesses large amounts of space and filing time for paper documents, as well as find efficiencies with speed of retrieving documents, and integrating with other pieces of software. ### 27. Docstar review **Rating:** 3.5/5.0 stars **Reviewed by:** Luanel R. | Corporate Capital Finance Controller, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2019 **What do you like best about DocStar ECM?** How easy it is to log on from any network from anywhere. w **What do you dislike about DocStar ECM?** Not user friendly when creating forms. You always had to open a ticket to create one. w **What problems is DocStar ECM solving and how is that benefiting you?** We created a form and approval routing that all parties of the process as it got approved through the process. ### 28. Approve 20 reps expenses dailu **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2019 **What do you like best about DocStar ECM?** I like that I can go right back to home page after each approval. **What do you dislike about DocStar ECM?** That after I have been on it for 30+ minutes it logs me out occassionally. **Recommendations to others considering DocStar ECM:** I recommend any small or large company to use this system **What problems is DocStar ECM solving and how is that benefiting you?** That I get accurate info from my reps ### 29. Legal Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2019 **What do you like best about DocStar ECM?** Ease of use, It is easy to find scanned items when named properly by the person uploading the document. **What do you dislike about DocStar ECM?** It is not the most user friendly when it comes to printing or saving files as a pdf **What problems is DocStar ECM solving and how is that benefiting you?** Keeping scanned documents organized and easy to find. ### 30. Accounting Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2019 **What do you like best about DocStar ECM?** I like how easy it is too process invoices, and even when I upload colored invoices the picture shows up good. **What do you dislike about DocStar ECM?** I dislike nothing. We are currently upgrading Docstar with new features so that will help. **What problems is DocStar ECM solving and how is that benefiting you?** Ability to minimize errors and duplicate invoices. ### 31. Simple and Efficient **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2019 **What do you like best about DocStar ECM?** Auto emails notifying me when an invoice is posted for my approval. Just a few clicks and I'm done. **What do you dislike about DocStar ECM?** The window views for some of the screens are awkward and have to be adjusted to see the buttons. **What problems is DocStar ECM solving and how is that benefiting you?** Paperless is a huge benefit. ### 32. Very intuitive user interface which is a very easy transition for 3x users. **Rating:** 4.5/5.0 stars **Reviewed by:** Julian G. | Solutions Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2019 **What do you like best about DocStar ECM?** The familiarity with the 3x interface and not having to install client software. **What do you dislike about DocStar ECM?** I really don't see any downsides as yet. **What problems is DocStar ECM solving and how is that benefiting you?** Making it much easier for users in different geographical locations to collaborate over the same documents. Administrative tasks are much reduced. ### 33. Full featured and Very easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2019 **What do you like best about DocStar ECM?** I like the workflows that can be created for different types of invoicing. **What do you dislike about DocStar ECM?** It seemed complicated to setup multiple groups to view their invoices. We pool all invoices together so we can’t have certain people view only their departments invoices, they would see all invoices. So we don’t permit those potential users to view invoicing as they would have access to all. **Recommendations to others considering DocStar ECM:** Very good and robust system. **What problems is DocStar ECM solving and how is that benefiting you?** Storage of documents. Time saved finding invoicing for reference and warranty claims. ### 34. Full of Potential **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2019 **What do you like best about DocStar ECM?** I like that the product has custom workflows. Working in Healthcare we have many needs and requirements, with DocStar we can customize the product to meet these needs. **What do you dislike about DocStar ECM?** Being so customizable is my favorite thing about the product but it is also a negative. Since our workflows are custom we are limited on support options. We often have to wait for the developer to have an opportunity to get back to us so that he can look at what he developed for us. **Recommendations to others considering DocStar ECM:** I recommend learning how to create your own workflows. **What problems is DocStar ECM solving and how is that benefiting you?** In healthcare there are a lot of documents, there are also a lot of regulations on those documents. DocStar allows us to track documents as they go through the workflow, we are able to track timestamos and report on them to regulators. ### 35. Docstar is easy to use and keeps our documents well organized. **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer M. | Team Owner/Realtor, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2019 **What do you like best about DocStar ECM?** The ease up uploading documents and getting them into the right file. **What do you dislike about DocStar ECM?** It would help if there were a way to upload multiple documents at once. **What problems is DocStar ECM solving and how is that benefiting you?** We are able to organize our documents and upload them quickly for Broker review and approval. ### 36. OK but needs better training & customer service **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2019 **What do you like best about DocStar ECM?** I like that it's relatively easy to use and I can typically figure something out if I need to. **What do you dislike about DocStar ECM?** The only downside I have is with regards to the training. There's very little training and support. response times are too long. The system also gets "stuck" often and things need to be reset. **What problems is DocStar ECM solving and how is that benefiting you?** I'm unsure of the current benefits as it relates to my position other than being able to see where an invoice is within the approvals process. ### 37. is a very practical tool to manage documents in a very practical and effective way. **Rating:** 2.5/5.0 stars **Reviewed by:** gustavo s. | is a good option to create practical and dynamic designs., Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2019 **What do you like best about DocStar ECM?** It is a very useful tool to manage the various documents of your work team, achieving better capacity and performance on the handling of these documents. **What do you dislike about DocStar ECM?** It is a fairly simple and manageable tool, so I do not have any negative aspects that limit. **What problems is DocStar ECM solving and how is that benefiting you?** is a very useful tool to manage the documents of your work group, thanks to it the management of these documents is simplified ### 38. Great organization! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2019 **What do you like best about DocStar ECM?** This is a great tool for researching and organizing files **What do you dislike about DocStar ECM?** A lot of data input is required but it isn't too bad. **What problems is DocStar ECM solving and how is that benefiting you?** Quick research tool for a large company ### 39. Ups and downs **Rating:** 3.5/5.0 stars **Reviewed by:** Long Island B. | Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2019 **What do you like best about DocStar ECM?** Support and reliability of the DocStar ECM product **What do you dislike about DocStar ECM?** Errors where we have to rely on support. Help in program needs help **What problems is DocStar ECM solving and how is that benefiting you?** Storage of paperwork ### 40. Efficient!!! Awesome User Interface.... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about DocStar ECM?** I love the user interface. The workflow designer allows IT staff to configure our own workflows. Our staff love the ability to integrate with our other software. This software has been an awesome upgrade for our company. **What do you dislike about DocStar ECM?** I didn't like the cost of forms per submitted form. Also our company needs a more user friendly signature solution. **Recommendations to others considering DocStar ECM:** Before you purchase, make sure you understand all of the features that are include in the package that you did or did not purchase. Have a statement of work ready prior to any work being accomplished. Also you should phase the software in based upon user or department duties. Be aware of user buy in pryor to purchasing. Not all users need the local client, not all users need scanners....prepare by having the users submit electronic documents through email vs paper. Its definitely a game changer and worth it. **What problems is DocStar ECM solving and how is that benefiting you?** We use DocStar ECM in Accounts Payables and Receivables. ### 41. Transition to cloud based was a headache, but now is working as expected **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2019 **What do you like best about DocStar ECM?** Easily searchable using keywords. However still has folders to search through if you are more comfortable with that method. **What do you dislike about DocStar ECM?** Cloud based version is not as user friendly as the server based version. Make sure the program designer understands what you want and can provide that easily. **What problems is DocStar ECM solving and how is that benefiting you?** No more paper cuts searching through hard copy files. ### 42. Use it to keep track of prior title searches. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2019 **What do you like best about DocStar ECM?** Evrrything is in one place as a digital file and makes it easier to search for policies **What do you dislike about DocStar ECM?** Being able to have a function to sort the results better by county so something for the purposes I use it for. **What problems is DocStar ECM solving and how is that benefiting you?** Being able to have all papers in one online source. ### 43. OK but needs work and better customer support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2019 **What do you like best about DocStar ECM?** There are aspects of this platform that are user-friendly and easy to figure out. **What do you dislike about DocStar ECM?** The lack of customer support and proper training is frustrating. **What problems is DocStar ECM solving and how is that benefiting you?** This platform makes it easy to add missing backup to invoices we process. As for benefits, I'm still working on it. ### 44. Quick Access **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2019 **What do you like best about DocStar ECM?** I like quick access to our archive of scanned documents. **What do you dislike about DocStar ECM?** The login procedure is slower than other portals. **What problems is DocStar ECM solving and how is that benefiting you?** The ability to reference archived data helps me understand existing designs' strengths and weaknesses when creating new designs. ### 45. Needs to be updated. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2019 **What do you like best about DocStar ECM?** That you can look at the information anywhere. **What do you dislike about DocStar ECM?** Not very user-friendly................... **What problems is DocStar ECM solving and how is that benefiting you?** If it has been scanned I can look at it anywhere in the world ### 46. Good tool for what it is - room for improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Terra S. | AP Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2019 **What do you like best about DocStar ECM?** It works well in a complicated workflow environment **What do you dislike about DocStar ECM?** The customer service aspect has proven frustrating and slow to fix issues. **Recommendations to others considering DocStar ECM:** Do your homework, ask the hard questions, request demos, know your options **What problems is DocStar ECM solving and how is that benefiting you?** Automated workflow is helpful and useful for our application of use ### 47. Great document management **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2018 **What do you like best about DocStar ECM?** Ease of deployment and ease of use for our staff. Very easy to administrate and troubleshoot if the situation calls for it. Saves time to search for these massive documents and saves the physical space that would otherwise have to be used on them. **What do you dislike about DocStar ECM?** We had a data loss once, but it was recoverable. The interface seems antiquated but we may be using an older version. Some features are confusing to use, but not prohibitively so. These dislikes are honestly small gripes, since every one of them is (obviously) quickly written off by a counterpoint. **Recommendations to others considering DocStar ECM:** If you have a huge volume of documents and you want all of the benefits of virtualization for them, this is a great tool to use. It speeds up the workflow in the departments that use it and cuts down on the costs of time wasted managing documents that would otherwise be not only physical, but multi-page, sometimes up to several hundred pages. The amount of clutter and storage that this cuts down on cannot be understated! **What problems is DocStar ECM solving and how is that benefiting you?** We've been eliminating paper and paper waste, streamlining our workflow for several departments, and offered both staff and customers an easy way to manage otherwise lengthy documents. Space required to physically store these papers has been re-purposed to store other mission critical assets like network devices, computers and servers. ### 48. We have been using DocStar for more than 15 years. **Rating:** 2.5/5.0 stars **Reviewed by:** Harshal K. | Director - Technology Services, Entertainment, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about DocStar ECM?** Like the whole idea of digitizing paper copies with search capabilities using meta data. **What do you dislike about DocStar ECM?** Scanner associated with the solution, issues with scanning multiple batches at the same time. Also recent changes with the licensing. Earlier all users could scan view edit now there is a charge for users that can scan and edit. Some settings that needs for accuracy, slows down the scanning. **What problems is DocStar ECM solving and how is that benefiting you?** digitization of documents. ### 49. A successful and useful application **Rating:** 3.5/5.0 stars **Reviewed by:** Ray P. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2018 **What do you like best about DocStar ECM?** We scan hundreds of pages a documents a day. The barcode reading and OCR capabilities are very helpful to us and Docstar has been a reliable and successful part of our service. **What do you dislike about DocStar ECM?** I'd like to have more options as to the type of document that is output from Docstar. TIFF is the normal output and some software does not work well with that format. **What problems is DocStar ECM solving and how is that benefiting you?** We've been able to replace boxes of manual records with electronic records. We scan research data and legal notices and make these available to our clients on our website. This is very valuable. ### 50. Great program! **Rating:** 4.0/5.0 stars **Reviewed by:** Amy W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2018 **What do you like best about DocStar ECM?** Probably the thing I like best about DocStar is that I can load lots of content into 1 database. I can easily navigate the "workflows" and "retrieve" tabs. And the search bar is a great tool and helps me out immensely when I need to find something quickly. **What do you dislike about DocStar ECM?** I would have to say, my main dislike is the fact that when I do scan a large stack of papers, DocStar takes quite a while to "think" before loading the content file and allowing me to "submit". Sometimes I wait 10-15 seconds just staring at the screen, waiting for the next screen to load. I have used this system every work day for 2 years now and each update we've had recently has made the system run slower on my end for scanning. **What problems is DocStar ECM solving and how is that benefiting you?** Benefits to this program include being able to scan and organize a large amount of information and retrieve information easily for future use. It makes it so much easier for other DocStar users to access the information I have scanned properly. We can easily organize insurance documents into designated categories, allowing the pages to be more easily found that way. ## DocStar ECM Discussions - [Can DocStar integrate with my ERP system?](https://www.g2.com/discussions/erp-integration-ad260268-58fe-45ba-952c-d1bf1da74a0c) - 1 comment, 1 upvote - [View DocStar ECM pricing details and edition comparison](https://www.g2.com/products/docstar-ecm/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-26+13%3A31%3A55+-0500&secure%5Bsession_id%5D=d7e9a8ba-a17e-4765-8c0c-2124a7a9750d&secure%5Btoken%5D=adfa89a947ca9f3cb005af4cde39c44abcff5adac20b51f0361cdd05c69b925b&format=llm_user) ## DocStar ECM Integrations - [Epicor Prophet 21](https://www.g2.com/products/epicor-prophet-21/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Sage](https://www.g2.com/products/sage-sage/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) ## DocStar ECM Features **Setup** - Activities - Flows - Dependencies - Notifications **Invoice Management** - Capture - Supplier Portal - Repository **Agentic AI - Enterprise Content Management (ECM)** - Autonomous Task Execution - Natural Language Interaction - Decision Making **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Management** - Updates - Audit Trail - Integration **Invoice Processing** - Matching - Payments - Workflows - Tax Compliance **Analytics** - Due Dates - Benchmarking - KPIs **Generative AI** - AI Text Generation **Integration** - Accounting - Payment Integration - ERP **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **File Management** - File Type Support - Metadata - OCR Scanning - Versioning - Collaboration - Document Assembly - Form Creation - Portals and Sites - Disposition - Search - Web Interface - Mobile Apps **Workflow** - Process Automation - Conditions - Activities - Records Management - Case Management **Platform** - Internationalization - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Recovery** - Reporting **Audit** - Filters - Post Audits - Overpayments - Duplicates **Fraud** - Vendor Checks - Monitoring **Agentic AI - AP Automation** - Autonomous Task Execution - Proactive Assistance - Decision Making ## Top DocStar ECM Alternatives - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) - 4.7/5.0 (1,206 reviews) - [DocuWare](https://www.g2.com/products/docuware/reviews) - 4.4/5.0 (238 reviews) - [Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews) - 4.4/5.0 (308 reviews)