Link copied to clipboard # DocStar ECM vs Laserfiche Comparison - What are their main differences? Share [ Export ](/compare/docstar-ecm/laserfiche/export.csv) DocStar ECMLaserfiche[+ Add Product](#) Pricing **DocStar ECM** No pricing available **Laserfiche** **$50.00** Per User Per Month · Cloud - Starter **$69.00** Per User Per Month · Cloud - Professional **$79.00** Per User Per Month · Custom - Business **$45.00** Per User Per Month · Self-Hosted - Starter **$60.00** Per User Per Month · Self-Hosted - Professional **$69.00** Per User Per Month · Self-Hosted - Business Show more **Pricing Insights** from reviews Perceived Cost **DocStar ECM** $$$$$ **Laserfiche** $$$$$ Average Discount **DocStar ECM** 9% **Laserfiche** 9% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **DocStar ECM** 6 months Based on 100 responses **Laserfiche** 6 months Based on 100 responses Return on Investment **DocStar ECM** 6 months Based on 100 responses **Laserfiche** 6 months Based on 100 responses ![DocStar ECM](https://images.g2crowd.com/uploads/product/hd_favicon/4acd4a3205df7f3a63b451f04c2e9ad5/docstar-ecm.svg "DocStar ECM") ![Laserfiche](https://images.g2crowd.com/uploads/product/hd_favicon/1549935323/laserfiche.svg "Laserfiche") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **DocStar ECM** Automation (2) Cloud Hosting (1) Interface Issues (3) Outdated Interface (3) **Laserfiche** Ease of Use (118) Process Automation (88) Learning Curve (39) Learning Difficulty (33) Integrations **DocStar ECM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_787de5bc50baeab95a838aeef47e6b6f/epicor-prophet-21.png "Product Avatar Image") Epicor Prophet 21 ](https://www.g2.com/products/epicor-prophet-21/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e8863a7d0763a54bbe9b93cb7529d6a/microsoft-microsoft-dynamics-365-business-central.jpg "Product Avatar Image") Microsoft Dynamics 365... ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cf9f5dbb89ecf6d51421d9c631377f77/sage-sage.svg "Product Avatar Image") Sage ](https://www.g2.com/products/sage-sage/reviews)[ View all ](https://www.g2.com/products/docstar-ecm/integrations) **Laserfiche** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4c697348c4308e45662f69fd954993d8/docusign.png "Product Avatar Image") Docusign ](https://www.g2.com/products/docusign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Salesforce Sales Cloud ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ View all ](https://www.g2.com/products/laserfiche/integrations) Screenshots **DocStar ECM** ![DocStar ECM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1428124/HomePage.png) **Laserfiche** ![Laserfiche screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/98316/Homescreen.png) **Ratings** from reviews Meets Requirements **DocStar ECM** **8.1** /10 Based on 110 responses **Laserfiche** **9.1** /10 Based on 1,039 responses Ease of Use **DocStar ECM** **7.5** /10 Based on 112 responses **Laserfiche** **8.8** /10 Based on 1,066 responses Ease of Setup **DocStar ECM** **6.5** /10 Based on 59 responses **Laserfiche** **8.3** /10 Based on 775 responses Ease of Admin **DocStar ECM** **7.5** /10 Based on 57 responses **Laserfiche** **8.5** /10 Based on 704 responses Quality of Support **DocStar ECM** **7.3** /10 Based on 105 responses **Laserfiche** **9.0** /10 Based on 994 responses Has the product been a good partner in doing business? **DocStar ECM** **7.4** /10 Based on 56 responses **Laserfiche** **9.2** /10 Based on 703 responses Product Direction (% positive) **DocStar ECM** **7.1** /10 Based on 107 responses **Laserfiche** **9.5** /10 Based on 1,033 responses **Features** ratings from reviews Enterprise Content Management (ECM) **7.7** /10 Based on 88 responses **8.8** /10 Based on 376 responses Cloud Content Collaboration Not enough data **8.9** /10 Based on 51 responses Document Scanning Not enough data **8.9** /10 Based on 480 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free AP Automation Not enough data **8.4** /10 Based on 120 responses Digital Process Automation (DPA) Not enough data **8.9** /10 Based on 223 responses OCR Not enough data **8.4** /10 Based on 271 responses Online Form Builder Not enough data **8.7** /10 Based on 239 responses Business Process Management Not enough data **8.7** /10 Based on 491 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 30.0% Mid-Market(51-1000 emp.) 60.0% Enterprise(\> 1000 emp.) 10.0% Small-Business(50 or fewer emp.) 30.0% Mid-Market(51-1000 emp.) 60.0% Enterprise(\> 1000 emp.) 10.0% Small-Business(50 or fewer emp.) 14.1% Mid-Market(51-1000 emp.) 60.3% Enterprise(\> 1000 emp.) 25.6% Small-Business(50 or fewer emp.) 14.1% Mid-Market(51-1000 emp.) 60.3% Enterprise(\> 1000 emp.) 25.6% **Reviewers' Industry** [![DocStar ECM](https://images.g2crowd.com/uploads/product/hd_favicon/4acd4a3205df7f3a63b451f04c2e9ad5/docstar-ecm.svg "DocStar ECM")](https://www.g2.com/products/docstar-ecm/reviews) DocStar ECM Insurance 7.5% Hospital & Health Care 6.7% Accounting 5.8% Education Management 5.8% Real Estate 5.8% Other 68.3% [![Laserfiche](https://images.g2crowd.com/uploads/product/hd_favicon/1549935323/laserfiche.svg "Laserfiche")](https://www.g2.com/products/laserfiche/reviews) Laserfiche Government Administration 38.9% Education Management 7.4% Primary/Secondary Education 5.0% Higher Education 4.4% Financial Services 4.2% Other 40.0% Alternatives **DocStar ECM Alternatives** ![DocuWare](https://images.g2crowd.com/uploads/product/hd_favicon/1522071240/docuware.svg "DocuWare") [ DocuWare ](/products/docuware/reviews) ![Hyland OnBase](https://images.g2crowd.com/uploads/product/hd_favicon/ab26ad500037a024c205aef3572781c9/hyland-onbase.svg "Hyland OnBase") [ Hyland OnBase ](/products/hyland-onbase/reviews) ![Revver](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_8d9b1b35ae4dde5e7e28c8bcc945df6f/revver.png "Revver") [ Revver ](/products/revver/reviews) ![Seismic Enablement Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/ed986be4caf286c41712882d89b63766/seismic-enablement-cloud.svg "Seismic Enablement Cloud") [ Seismic Enablement Cloud ](/products/seismic-enablement-cloud/reviews) **Laserfiche Alternatives** ![DocuWare](https://images.g2crowd.com/uploads/product/hd_favicon/1522071240/docuware.svg "DocuWare") [ DocuWare ](/products/docuware/reviews) ![Square 9 Softworks](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c9188cffa6bbbf52ca3f0cf31d373cf1/square-9-softworks.gif "Square 9 Softworks") [ Square 9 Softworks ](/products/square-9-softworks/reviews) ![Hyland OnBase](https://images.g2crowd.com/uploads/product/hd_favicon/ab26ad500037a024c205aef3572781c9/hyland-onbase.svg "Hyland OnBase") [ Hyland OnBase ](/products/hyland-onbase/reviews) ![M-Files](https://images.g2crowd.com/uploads/product/hd_favicon/ef8c6b6ad184a941226571c99359fb58/m-files.svg "M-Files") [ M-Files ](/products/m-files/reviews) ## DocStar ECM vs Laserfiche FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Laserfiche vs DocStar ECM? Laserfiche stands out from DocStar ECM with higher reviewer ratings, stronger support, and a greater emphasis on ease of use and process automation. | [Laserfiche](https://www.g2.com/products/laserfiche/reviews) | [DocStar ECM](https://www.g2.com/products/docstar-ecm/reviews) | | --- | --- | | 4.7/5 (1247 reviews) | 3.8/5 (125 reviews) | | Mid-Market | Mid-Market | | 8.3 | 6.5 | | 9.0 | 7.3 | | Ease of Use (118 all-time mentions) | Automation (recent reviews) | ### How do the pricing models of Laserfiche and DocStar ECM compare? Laserfiche is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to DocStar ECM. - **Laserfiche:** In recent reviews, several reviewers note that while the initial cost can be high, the value delivered through automation and time savings justifies the investment. - **DocStar ECM:** Reviewers mention that DocStar ECM offers cost savings through automation, but some express frustration with licensing complexity and interface limitations. - **Switching reasons:** Recent reviewers cite Laserfiche's advanced features and ease of use as reasons for choosing it over alternatives, despite higher upfront costs. ### What are the best alternatives to Laserfiche and DocStar ECM? The top three alternatives to Laserfiche and DocStar ECM are DocuWare, Square 9 Softworks, and Hyland OnBase. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Laserfiche](https://www.g2.com/products/laserfiche/reviews) | 4.7/5 (1247 reviews) | Mid-Market | Initial cost can be high, but automation delivers strong ROI | Ease of Use (118 all-time mentions) | | [DocStar ECM](https://www.g2.com/products/docstar-ecm/reviews) | 3.8/5 (125 reviews) | Mid-Market | Cost savings through automation, but licensing complexity noted | Automation (recent reviews) | | [DocuWare](https://www.g2.com/products/docuware/reviews) | 4.4/5 (251 reviews) | Mid-Market | — | Document Management (recent reviews) | | [Square 9 Softworks](https://www.g2.com/products/square-9-softworks/reviews) | 4.4/5 (179 reviews) | Mid-Market | — | Workflow Automation (recent reviews) | | [Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews) | 4.4/5 (324 reviews) | Enterprise | — | Enterprise-Grade Features (recent reviews) | ### Which Enterprise Content Management (ECM) features should I prioritize when comparing Laserfiche and DocStar ECM? Buyers comparing Laserfiche and DocStar ECM should prioritize ease of use, workflow automation, document management, support quality, and integration capabilities. - **Ease of Use:** Laserfiche scores 8.8 with 118 all-time mentions; DocStar ECM scores 7.5 with 1 recent mention. - **Workflow Automation:** Laserfiche is frequently cited for process improvement (56 all-time mentions); DocStar ECM is noted for automation in recent reviews. - **Document Management:** Laserfiche has 65 all-time mentions; DocStar ECM is cited in recent reviews. - **Support Quality:** Laserfiche scores 9.0; DocStar ECM scores 7.3. - **Integration Capabilities:** Laserfiche is praised for high connectivity in recent reviews; DocStar ECM is noted for ERP integration in recent reviews. ### What are the pros and cons of Laserfiche vs DocStar ECM? Laserfiche's headline strength is ease of use and automation, while DocStar ECM is most often praised for its automation capabilities. - **Laserfiche strengths:** Ease of Use (118 all-time mentions), Document Management (65), Features (62), Form Creation (58), Process Improvement (56), Organization (51), Data Management (45), Search Functionality (33), Customer Support (25). - **Laserfiche trade-offs:** Learning Curve (39), Learning Difficulty (33), Performance Issues (22), higher initial cost noted in recent reviews. - **DocStar ECM strengths:** Automation (recent reviews), Cloud Hosting (recent reviews), Customer Support (recent reviews), Data Management (recent reviews), Document Management (recent reviews). - **DocStar ECM trade-offs:** Interface Issues (3 all-time mentions), Outdated Interface (3), Complexity (2), Learning Curve (2), Not Intuitive (2), licensing complexity and navigation challenges in recent reviews. ### Is Laserfiche or DocStar ECM better for small businesses? Laserfiche is the better fit for small businesses, with reviewers highlighting its ease of use and quick training for non-technical users. - **Laserfiche:** Largest segment is Mid-Market, but recent reviews from small organizations praise its user-friendly interface and effective training, making it accessible for smaller teams. - **DocStar ECM:** Largest segment is Mid-Market, and recent reviews note that while it offers automation benefits, the interface complexity and learning curve can be challenging for small business users. ### Which Enterprise Content Management (ECM) platform has better integrations? Laserfiche is favored for integrations, with reviewers highlighting its high connectivity and compatibility with major platforms. - **Laserfiche:** Recent reviews mention integration with Microsoft Office 365 and database systems, with high connectivity cited as a key benefit. - **DocStar ECM:** Recent reviews note integration with ERPs like SAP and other cloud services, but do not cite as many integration strengths as Laserfiche. ### How do Laserfiche and DocStar ECM compare on customer support? Laserfiche outperforms DocStar ECM on Quality of Support by a significant margin, with a 1.7-point advantage (9.0 vs 7.3). - **Laserfiche:** Reviewers consistently praise responsive customer service, effective training, and quick resolution of issues, with 25 all-time mentions for customer support. - **DocStar ECM:** Support is described as helpful and reliable in some recent reviews, but others note slow response times and limited training resources. ### Which is easier to implement, Laserfiche or DocStar ECM? Laserfiche is easier to implement than DocStar ECM, with a 1.8-point higher Ease of Setup score (8.3 vs 6.5). - **Laserfiche:** Reviewers highlight effective initial training, quick onboarding, and ease of setup for both technical and non-technical users. - **DocStar ECM:** Reviewers mention that setup can be straightforward, but interface complexity and customization requirements can slow implementation. ### Which product has better Workflows? Laserfiche is the stronger platform for Workflows, with more frequent and positive reviewer mentions. - **Laserfiche:** Workflows are cited in 56 all-time mentions for process improvement, with reviewers praising automation, flexibility, and ease of building custom workflows. - **DocStar ECM:** Workflows are noted in recent reviews for automating invoice processing and approval flows, but reviewers also mention limitations in workflow optimization and interface usability.