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Compare Smartlook and cux.io 
Featured Products
At a Glance
Market Segments
Small-Business (85.5% of reviews)
Small-Business (69.0% of reviews)
Entry-Level Pricing
$0.00
Free Trial
Smartlook
Star Rating
(873)4.6 out of 5
Market Segments
Small-Business (85.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing planscux.io
Star Rating
(46)4.8 out of 5
Market Segments
Small-Business (69.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Trial
Browse all 3 pricing plansSmartlook vs cux.io
When assessing the two solutions, reviewers found cux.io easier to use, administer, and do business with overall. However, reviewers preferred the ease of set up with Smartlook.
- Reviewers felt that cux.io meets the needs of their business better than Smartlook.
- When comparing quality of ongoing product support, reviewers felt that cux.io is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of cux.io over Smartlook.
Pricing
Entry-Level Pricing
Smartlook
Free
$0.00
For small projects
- 3000 sessions per month
- 1 month data history
- 10 events definitions
cux.io
Free CUX Trial
Free Trial
Explore ALL POSSIBILITIES of Business Plus for 2 weeks
- All features in Business +
- 14 days Trial
- NO CREDIT CARD REQUIRED
Free Trial
Smartlook
Free Trial is available
cux.io
Free Trial is available
Ratings
Meets Requirements
8.9
656
9.5
25
Ease of Use
8.9
662
9.4
27
Ease of Setup
9.1
459
9.0
8
Ease of Admin
9.1
451
9.4
8
Quality of Support
8.8
470
9.6
26
Has the product been a good partner in doing business?
9.0
385
9.4
8
Product Direction (% positive)
9.0
620
9.1
26
Features by Category
Metrics
8.8
157
Not enough data
8.7
78
Not enough data
8.5
153
Not enough data
8.6
149
Not enough data
8.6
130
Not enough data
8.2
65
Not enough data
8.4
68
Not enough data
8.6
126
Not enough data
8.7
126
Not enough data
Reporting
8.8
149
Not enough data
8.5
63
Not enough data
8.6
121
Not enough data
8.6
117
Not enough data
8.3
108
Not enough data
7.8
18
Not enough data
8.7
119
Not enough data
Other
8.7
135
Feature Not Available
8.6
109
Feature Not Available
Feature Not Available
Feature Not Available
8.5
91
Not enough data
8.4
90
Not enough data
Feature Not Available
Feature Not Available
8.3
91
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
208
Not enough data
8.6
100
Not enough data
8.8
316
Not enough data
Feature Not Available
Not enough data
User Identification
Feature Not Available
Not enough data
8.4
59
Not enough data
8.7
64
Not enough data
Tracking & Reporting
8.3
64
Not enough data
8.6
69
Not enough data
8.5
60
Not enough data
8.6
77
Not enough data
8.9
72
Not enough data
8.7
74
Not enough data
Metrics
8.8
34
Not enough data
8.5
33
Not enough data
8.1
29
Not enough data
8.0
29
Not enough data
8.5
28
Not enough data
User Behavior
9.1
221
|
Verified
9.7
11
|
Verified
8.9
205
|
Verified
9.7
11
|
Verified
8.4
166
|
Verified
9.8
9
|
Verified
A/B Testing
8.4
126
|
Verified
9.5
10
|
Verified
8.0
86
|
Verified
8.5
8
|
Verified
8.3
124
|
Verified
9.0
10
|
Verified
8.3
104
|
Verified
Not enough data
Visitor Information
8.4
167
|
Verified
9.4
8
|
Verified
8.4
125
|
Verified
Feature Not Available
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
Feature Not Available
9.3
10
8.7
109
9.4
11
8.5
91
9.2
8
8.7
97
10.0
10
8.4
72
9.6
8
8.1
44
Feature Not Available
Feature Not Available
Feature Not Available
8.9
83
9.0
10
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.6
252
9.4
13
8.5
229
9.2
12
8.4
220
9.3
10
8.5
207
9.5
10
8.7
140
9.7
12
Reporting
8.7
279
9.8
15
9.1
312
9.7
13
9.0
275
9.6
12
8.4
223
8.8
12
Metrics
8.8
34
Not enough data
8.5
33
Not enough data
8.1
29
Not enough data
8.0
29
Not enough data
8.5
28
Not enough data
Variation Testing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Reporting
9.0
29
Not enough data
8.9
33
Not enough data
Personalization
9.2
28
Not enough data
9.0
28
Not enough data
8.9
30
Not enough data
Administration
8.9
41
Not enough data
Feature Not Available
Not enough data
8.9
45
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Smartlook and cux.io are categorized as Product Analytics, Session Replay, Heatmap Tools, and Digital Analytics
Unique Categories
Smartlook is categorized as Mobile App Analytics and Mobile App Optimization
cux.io is categorized as Customer Journey Mapping and E-Commerce Analytics
Reviews
Reviewers' Company Size
Smartlook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
cux.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.4%
Information Technology and Services
8.2%
Marketing and Advertising
7.9%
Retail
5.4%
Internet
4.9%
Other
63.2%
Computer Software
21.4%
Marketing and Advertising
16.7%
Internet
11.9%
Information Technology and Services
11.9%
Financial Services
4.8%
Other
33.3%
Discussions
How can I exclude myself from the recordings?
2 Comments
RC
You can exclude your IP, here's the page: https://app.smartlook.com/settings/ipsRead more
I would to know how to use all the features, is there any number I can dial?
1 Comment
LM
Hi Gurpeet,
you can chat with our customer success team and arrange a demo.
Best regards,
LukasRead more
What integration does Smartlook currently offer that cannot be missing from the platform implementation?
1 Comment
LM
Hi Fernanda,
check our most important integrations here: https://help.smartlook.com/en/collections/1948380-integrations
LukasRead more
cux.io has no discussions with answers
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