# Smartlook vs cux.io Comparison

| | Smartlook | cux.io | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 874 | 47 | 
| **Largest Market Segment** | Small-Business (85.4% of reviews) | Small-Business (69.8% of reviews) | 
| **Entry Level Price** | $0.00 | Free Trial | 

---
## Top Pros & Cons

### Smartlook

Pros:
- Ease of Use (3 reviews)
- Insights (3 reviews)

Cons:
- Cluttered Interface (1 reviews)
- Complex Features (1 reviews)

### cux.io

**Not enough data**

---
## Ratings Comparison
| Rating | Smartlook | cux.io | 
|---|---|---|
  | **Meets Requirements** | 8.9 (657 reviews) | 9.5 (25 reviews) | 
  | **Ease of Use** | 8.9 (663 reviews) | 9.4 (27 reviews) | 
  | **Ease of Setup** | 9.1 (460 reviews) | 9.0 (8 reviews) | 
  | **Ease of Admin** | 9.1 (451 reviews) | 9.4 (8 reviews) | 
  | **Quality of Support** | 8.8 (471 reviews) | 9.6 (26 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (385 reviews) | 9.4 (8 reviews) | 
  | **Product Direction (% positive)** | 9.0 (621 reviews) | 9.1 (26 reviews) | 

---
## Pricing

### Smartlook

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Description: For small projects

Key Features:
- 3000 sessions per month 
- 1 month data history
- 10 events definitions

[Browse all 3 editions](https://www.g2.com/products/smartlook/pricing)

#### Free Trial

Yes

### cux.io

#### Entry-Level Pricing

Plan: Free CUX Trial

Price: Free Trial

Description: Explore ALL POSSIBILITIES of Business Plus for 2 weeks

Key Features:
- All features in Business +
-  14 days Trial
- NO CREDIT CARD REQUIRED

[Browse all 3 editions](https://www.g2.com/products/cux-io/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Smartlook** | 8.5/10 | 475 |
| **cux.io** | N/A | N/A |

#### Metrics

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Sessions - Digital Analytics** | 8.8 (157 reviews) | Not enough data | 
| **Engagement** | 8.7 (78 reviews) | Not enough data | 
| **Entry and Exit Pages** | 8.5 (153 reviews) | Not enough data | 
| **Standard Event Tracking** | 8.6 (149 reviews) | Not enough data | 
| **Custom Event Tracking** | 8.6 (130 reviews) | Not enough data | 
| **Retention** | 8.2 (65 reviews) | Not enough data | 
| **Return** | 8.4 (68 reviews) | Not enough data | 
| **Conversions** | 8.6 (126 reviews) | Not enough data | 
| **Funnels** | 8.7 (126 reviews) | Not enough data | 

#### Reporting

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Real-Time Reporting** | 8.8 (149 reviews) | Not enough data | 
| **Trending** | 8.5 (63 reviews) | Not enough data | 
| **Retroactive Reporting** | 8.6 (121 reviews) | Not enough data | 
| **Segmentation** | 8.6 (117 reviews) | Not enough data | 
| **Mobile Reporting** | 8.3 (108 reviews) | Not enough data | 
| **Unification Across Devices** | 7.8 (18 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.7 (119 reviews) | Not enough data | 

#### Other

| Feature | Smartlook | cux.io | 
|---|---|---|
| **User Data** | 8.7 (135 reviews) | Feature Not Available | 
| **Site Search Reporting** | 8.6 (109 reviews) | Feature Not Available | 
| **Campaign Tracking** | 8.5 (91 reviews) | Not enough data | 
| **E-Commerce** | 8.4 (90 reviews) | Not enough data | 
| **Administration Alerts** | 8.3 (91 reviews) | Not enough data | 

#### Agentic AI - Digital Analytics

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Administration

| Feature | Smartlook | cux.io | 
|---|---|---|
| **API / Integrations** | 8.4 (208 reviews) | Not enough data | 
| **QA Testing** | 8.6 (100 reviews) | Not enough data | 
| **Performance and Reliability** | 8.8 (316 reviews) | Not enough data | 
| **User, Role, and Access Management** | Feature Not Available | Not enough data | 

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **Smartlook** | 8.5/10 | 90 |
| **cux.io** | N/A | N/A |

#### User Identification

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Demographics** | Feature Not Available | Not enough data | 
| **User Segmentation** | 8.4 (59 reviews) | Not enough data | 
| **Geolocation** | 8.7 (64 reviews) | Not enough data | 

#### Tracking & Reporting

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Custom Event Tracking** | 8.3 (64 reviews) | Not enough data | 
| **Real-Time Insights** | 8.6 (69 reviews) | Not enough data | 
| **Attribution** | 8.5 (60 reviews) | Not enough data | 
| **Dashboard** | 8.6 (77 reviews) | Not enough data | 
| **User Path Tracking** | 8.9 (72 reviews) | Not enough data | 
| **User Activity History** | 8.7 (74 reviews) | Not enough data | 

#### Metrics

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Engagement** | 8.8 (34 reviews) | Not enough data | 
| **Exit Tracking** | 8.5 (33 reviews) | Not enough data | 
| **Retention** | 8.1 (29 reviews) | Not enough data | 
| **Return** | 8.0 (29 reviews) | Not enough data | 
| **Conversions** | 8.5 (28 reviews) | Not enough data | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Smartlook** | 8.5/10 | 253 |
| **cux.io** | 9.4/10 | 14 |

#### User Behavior

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Click Tracking** | 9.1 (221 reviews) ✓ Verified | 9.7 (11 reviews) ✓ Verified | 
| **Mouse Movement ** | 8.9 (205 reviews) ✓ Verified | 9.7 (11 reviews) ✓ Verified | 
| **Frustration Tracking** | 8.4 (166 reviews) ✓ Verified | 9.8 (9 reviews) ✓ Verified | 

#### A/B Testing 

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Error and Bug Tracking** | 8.4 (127 reviews) ✓ Verified | 9.5 (10 reviews) ✓ Verified | 
| **Split URL Testing** | 8.0 (86 reviews) ✓ Verified | 8.5 (8 reviews) ✓ Verified | 
| **Data Analysis** | 8.3 (124 reviews) ✓ Verified | 9.0 (10 reviews) ✓ Verified | 
| **Notes** | 8.3 (104 reviews) ✓ Verified | Not enough data | 

#### Visitor Information

| Feature | Smartlook | cux.io | 
|---|---|---|
| **User Identification** | 8.4 (167 reviews) ✓ Verified | 9.4 (8 reviews) ✓ Verified | 
| **Search Box** | 8.4 (125 reviews) ✓ Verified | Feature Not Available | 

#### Agentic AI - Session Replay

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Smartlook** | 8.5/10 | 137 |
| **cux.io** | 9.4/10 | 13 |

#### Product Analytics

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Account-Level Analytics** | Feature Not Available | 9.3 (10 reviews) | 
| **User-Level Analytics** | 8.7 (109 reviews) | 9.4 (11 reviews) | 
| **Segmentation** | 8.5 (91 reviews) | 9.2 (8 reviews) | 
| **Funnels** | 8.7 (97 reviews) | 10.0 (10 reviews) | 
| **Alerts** | 8.4 (72 reviews) | 9.6 (8 reviews) | 
| **Multi-Product Analytics** | 8.1 (44 reviews) | Feature Not Available | 
| **Integrations** | 8.9 (83 reviews) | 9.0 (10 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Smartlook | cux.io | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### E-Commerce Analytics

| Product | Score | Reviews |
|---|---|---|
| **Smartlook** | N/A | N/A |
| **cux.io** | N/A | N/A |

#### Analytics

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Reports** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **Campaign Tracking** | Not enough data | Not enough data | 
| **Customer Demographics** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Feature Not Available | 

#### Administration

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Data Storage** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Smartlook | cux.io | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - E-Commerce Analytics

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Smartlook** | N/A | N/A |
| **cux.io** | N/A | N/A |

#### Platform Basics

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Templates** | Not enough data | Feature Not Available | 
| **Exporting** | Not enough data | Not enough data | 
| **Multi-user Access and Collaboration** | Not enough data | Not enough data | 
| **Multiple Personas** | Not enough data | Not enough data | 
| **Data Analytics ** | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Mapping

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Heatmap Tools

| Product | Score | Reviews |
|---|---|---|
| **Smartlook** | 8.7/10 | 355 |
| **cux.io** | 9.4/10 | 17 |

#### Agentic AI - Heatmap Tools

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Analysis

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Conversion Opportunities** | 8.6 (252 reviews) | 9.4 (13 reviews) | 
| **Side-By-Side Analysis** | 8.5 (229 reviews) | 9.2 (12 reviews) | 
| **Mobile Device Analysis** | 8.4 (220 reviews) | 9.3 (10 reviews) | 
| **Data Quantification** | 8.5 (207 reviews) | 9.5 (10 reviews) | 
| **Webpage Element Analysis** | 8.7 (140 reviews) | 9.7 (12 reviews) | 

#### Reporting

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Heat Maps** | 8.7 (279 reviews) | 9.8 (15 reviews) | 
| **Session Replays** | 9.1 (312 reviews) | 9.7 (13 reviews) | 
| **Monitoring** | 9.0 (275 reviews) | 9.6 (12 reviews) | 
| **Data Segmentation** | 8.4 (223 reviews) | 8.8 (12 reviews) | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **Smartlook** | 8.4/10 | 39 |
| **cux.io** | N/A | N/A |

#### Metrics

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Engagement** | 8.8 (34 reviews) | Not enough data | 
| **Exit Tracking** | 8.5 (33 reviews) | Not enough data | 
| **Retention** | 8.1 (29 reviews) | Not enough data | 
| **Return** | 8.0 (29 reviews) | Not enough data | 
| **Conversions** | 8.5 (28 reviews) | Not enough data | 

### Mobile App Optimization

| Product | Score | Reviews |
|---|---|---|
| **Smartlook** | 9.0/10 | 61 |
| **cux.io** | N/A | N/A |

#### Variation Testing

| Feature | Smartlook | cux.io | 
|---|---|---|
| **A/B Testing** | Feature Not Available | Not enough data | 
| **WYSIWYG Editor** | Feature Not Available | Not enough data | 
| **Conversion Goal** | Feature Not Available | Not enough data | 
| **Percentage of Traffic** | Feature Not Available | Not enough data | 
| **Confidence Level** | Feature Not Available | Not enough data | 
| **Multivariant Testing** | Feature Not Available | Not enough data | 

#### Reporting

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Segmentation** | 9.0 (29 reviews) | Not enough data | 
| **Reports and Dashboards** | 8.9 (33 reviews) | Not enough data | 

#### Personalization

| Feature | Smartlook | cux.io | 
|---|---|---|
| **Standard Targeting** | 9.2 (28 reviews) | Not enough data | 
| **Custom Targeting** | 9.0 (28 reviews) | Not enough data | 
| **Data Segmentation** | 8.9 (30 reviews) | Not enough data | 

#### Administration

| Feature | Smartlook | cux.io | 
|---|---|---|
| **API / Integrations** | 8.9 (41 reviews) | Not enough data | 
| **QA Testing** | Feature Not Available | Not enough data | 
| **Performance and Reliability** | 8.9 (45 reviews) | Not enough data | 
| **User, Role, and Access Management** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (4):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Session Replay Software](https://www.g2.com/categories/session-replay), [Heatmap Tools](https://www.g2.com/categories/heatmap-tools), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics)

**Unique to Smartlook (2):** [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization)

**Unique to cux.io (2):** [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [E-Commerce Analytics Software](https://www.g2.com/categories/e-commerce-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Smartlook | cux.io | 
|---|---|---|
| **Small-Business** | 85.4% | 69.8% | 
| **Mid-Market** | 12.1% | 30.2% | 
| **Enterprise** | 2.5% | 0% | 

### By Industry

#### Smartlook

- **Computer Software:** 10.4%
- **Information Technology and Services:** 8.1%
- **Marketing and Advertising:** 7.9%
- **Retail:** 5.4%
- **Internet:** 4.9%
- **Financial Services:** 3.1%
- **Apparel & Fashion:** 3.0%
- **Consumer Goods:** 2.8%
- **Health, Wellness and Fitness:** 2.2%
- **E-Learning:** 2.2%
- **Other:** 50.1%

#### cux.io

- **Computer Software:** 21.4%
- **Marketing and Advertising:** 16.7%
- **Internet:** 11.9%
- **Information Technology and Services:** 11.9%
- **Financial Services:** 4.8%
- **Accounting:** 2.4%
- **Alternative Dispute Resolution:** 2.4%
- **Apparel & Fashion:** 2.4%
- **Automotive:** 2.4%
- **Design:** 2.4%
- **Other:** 21.4%

---
## Alternatives

### Alternatives to Smartlook

- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1049 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Contentsquare](https://www.g2.com/products/contentsquare/reviews) — 4.6/5 stars (631 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2358 reviews)
- [Heap](https://www.g2.com/products/heap/reviews) — 4.4/5 stars (1097 reviews)
- [UXCam](https://www.g2.com/products/uxcam/reviews) — 4.6/5 stars (211 reviews)
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- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Lucky Orange](https://www.g2.com/products/lucky-orange/reviews) — 4.6/5 stars (366 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)

### Alternatives to cux.io

- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1049 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Heap](https://www.g2.com/products/heap/reviews) — 4.4/5 stars (1097 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Contentsquare](https://www.g2.com/products/contentsquare/reviews) — 4.6/5 stars (631 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2889 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1356 reviews)
- [Lucky Orange](https://www.g2.com/products/lucky-orange/reviews) — 4.6/5 stars (366 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1785 reviews)

---
## Top Discussions

### Smartlook

- Title: [How can I exclude myself from the recordings?](https://www.g2.com/discussions/14356-how-can-i-exclude-myself-from-the-recordings) — 2 comments, 1 upvote
  > **Top comment:** "Hi Enrico,

thank you for your question. You can exclude your IP address by going to the "IP blocking" tab in your account settings.

You can also open..."
- Title: [Is there any reason why smartlook would not record some portions of the user session?](https://www.g2.com/discussions/is-there-any-reason-why-smartlook-would-not-record-some-portions-of-the-user-session) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Inbaraj, 
We’d like to look into this for you but we’d need some more details about this specific case. Please reach out to our support team at..."
- Title: [What's the best approach for using smart look for mobile app optimisation ?](https://www.g2.com/discussions/what-s-the-best-approach-for-using-smart-look-for-mobile-app-optimisation) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Joshua,
There are many different approaches you could take but here is our suggestion. You could first leverage automated insights like heatmaps and..."
- Title: [How do I turn off the black box masks over EditTextViews in Android](https://www.g2.com/discussions/30601-how-do-i-turn-off-the-black-box-masks-over-edittextviews-in-android) — 1 comment
  > **Top comment:** "Hi Pavel,
thanks for your question.
Note that EditText and WebView are blacklisted by default and can be removed using..."
- Title: [What integration does Smartlook currently offer that cannot be missing from the platform implementation?](https://www.g2.com/discussions/27734-what-integration-does-smartlook-currently-offer-that-cannot-be-missing-from-the-platform-implementation) — 1 comment
  > **Top comment:** "Hi Fernanda,
check our most important integrations here: https://help.smartlook.com/en/collections/1948380-integrations
Lukas"

### cux.io

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/smartlook-vs-cux-io)