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Compare Hotjar and cux.io 
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At a Glance
Market Segments
Small-Business (51.9% of reviews)
Small-Business (69.0% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
Free Trial
Hotjar
Star Rating
(326)4.3 out of 5
Market Segments
Small-Business (51.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing planscux.io
Star Rating
(46)4.8 out of 5
Market Segments
Small-Business (69.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Trial
Browse all 3 pricing plansHotjar vs cux.io
When assessing the two solutions, reviewers found cux.io easier to use, set up, and administer. Reviewers also preferred doing business with cux.io overall.
- Reviewers felt that cux.io meets the needs of their business better than Hotjar.
- When comparing quality of ongoing product support, reviewers felt that cux.io is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of cux.io over Hotjar.
Pricing
Entry-Level Pricing
Hotjar
Observe Basic
Free
35 Daily sessions
Visualize user behavior with Heatmaps and see what your users see with Recordings.
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month
cux.io
Free CUX Trial
Free Trial
Explore ALL POSSIBILITIES of Business Plus for 2 weeks
- All features in Business +
- 14 days Trial
- NO CREDIT CARD REQUIRED
Free Trial
Hotjar
Free Trial is available
cux.io
Free Trial is available
Ratings
Meets Requirements
8.7
254
9.5
25
Ease of Use
8.9
257
9.4
27
Ease of Setup
8.9
118
9.0
8
Ease of Admin
8.9
109
9.4
8
Quality of Support
8.5
174
9.6
26
Has the product been a good partner in doing business?
8.7
96
9.4
8
Product Direction (% positive)
8.1
250
9.1
26
Features by Category
Metrics
8.7
25
Not enough data
9.1
27
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
8.8
20
Not enough data
8.6
19
Not enough data
8.7
17
Not enough data
8.9
20
Not enough data
8.9
25
Not enough data
Reporting
Feature Not Available
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
8.1
20
Not enough data
8.5
19
Not enough data
8.2
17
Not enough data
8.8
21
Not enough data
Other
8.0
24
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
7.6
17
Not enough data
8.1
15
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
70
Not enough data
Feature Not Available
Not enough data
8.9
139
Not enough data
8.8
139
Not enough data
User Response Methods
8.8
47
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
15
Not enough data
8.7
26
Not enough data
8.3
30
|
Verified
Not enough data
Participant Selection
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
36
|
Verified
Not enough data
9.2
15
Not enough data
Insights
8.8
52
|
Verified
Not enough data
8.6
38
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Generative AI
7.7
5
Not enough data
User Behavior
9.0
70
|
Verified
9.7
11
|
Verified
8.9
71
|
Verified
9.7
11
|
Verified
8.5
50
|
Verified
9.8
9
|
Verified
A/B Testing
9.1
36
|
Verified
9.5
10
|
Verified
8.8
36
8.5
8
|
Verified
8.8
48
|
Verified
9.0
10
|
Verified
8.8
36
|
Verified
Not enough data
Visitor Information
7.6
45
|
Verified
9.4
8
|
Verified
8.6
40
Feature Not Available
Agentic AI - Session Replay
8.6
6
Not enough data
Product Analytics
Not enough data
9.3
10
Not enough data
9.4
11
Not enough data
9.2
8
Not enough data
10.0
10
Feature Not Available
9.6
8
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
9.0
10
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.8
9
Not enough data
8.1
9
Not enough data
9.1
9
Not enough data
7.8
6
Not enough data
8.6
7
Not enough data
Feature Not Available
Feature Not Available
Administration
7.6
7
Not enough data
5.7
5
Not enough data
8.8
8
Not enough data
Generative AI
6.7
5
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
9.0
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance
Feature Not Available
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Feedback Management
Feature Not Available
Not enough data
8.7
10
Not enough data
8.6
11
Not enough data
Feedback Analysis
8.8
8
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
Feedback Sources
Feature Not Available
Not enough data
8.7
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
8.1
6
Not enough data
8.0
5
Not enough data
Survey Management
9.2
6
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
8.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.6
114
9.4
13
8.2
94
9.2
12
8.6
108
9.3
10
8.1
101
9.5
10
8.9
124
9.7
12
Reporting
9.3
151
9.8
15
9.1
144
9.7
13
8.7
125
9.6
12
7.8
105
8.8
12
Categories
Categories
Shared Categories
Hotjar and cux.io are categorized as Product Analytics, Session Replay, Heatmap Tools, Digital Analytics, and E-Commerce Analytics
Unique Categories
Hotjar is categorized as Feedback Analytics, Digital Experience Monitoring (DEM), User Research, Software Testing, and Survey
cux.io is categorized as Customer Journey Mapping
Reviews
Reviewers' Company Size
Hotjar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
cux.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
16.2%
Computer Software
15.2%
Information Technology and Services
11.0%
Internet
9.7%
Retail
5.5%
Other
42.4%
Computer Software
21.4%
Marketing and Advertising
16.7%
Internet
11.9%
Information Technology and Services
11.9%
Financial Services
4.8%
Other
33.3%
Discussions
What is Hotjar?
1 Comment
MN
https://boardsontop.com/longboard-size-chart/Read more
How is Hotjar different from Google Analytics?
1 Comment
AM
Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the...Read more
cux.io has no discussions with answers
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