Compare Hotjar and cux.io 
At a Glance
Market Segments
Small-Business (52.1% of reviews)
Small-Business (69.0% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
Free Trial
Hotjar
Star Rating
(341)4.3 out of 5
Market Segments
Small-Business (52.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing planscux.io
Star Rating
(46)4.8 out of 5
Market Segments
Small-Business (69.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Trial
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hotjar excels in providing intuitive tools for understanding user behavior, particularly through its heatmaps and session recordings. Users appreciate how these features save time and make UX improvements feel practical and clear, allowing for quick insights into user interactions.
- Users say cux.io offers a unique advantage by allowing users to operate independently from developers. This independence is highlighted by the ability to measure goals and create funnels without needing constant code adjustments, which can streamline the analysis process significantly.
- Reviewers mention that Hotjar's setup process is quick and user-friendly, making it easy for teams to start using the tool effectively right away. This ease of implementation is a significant plus for businesses looking to enhance their website experience without extensive onboarding.
- According to verified reviews, cux.io shines in its ability to track user frustrations with pre-analyzed data, which helps users focus on critical insights without sifting through all recordings and heatmaps. This feature is particularly beneficial for businesses aiming to optimize user journeys efficiently.
- G2 reviewers highlight that while Hotjar has a broader market presence and a higher overall satisfaction score, cux.io's users rate its support quality and product direction highly, indicating a strong commitment to customer success and continuous improvement.
- Users report that Hotjar's extensive review history and recent positive feedback reflect its reliability and effectiveness in the market, while cux.io, despite having fewer reviews, garners high ratings for specific features, suggesting it may be a strong contender for niche use cases.
Pricing
Entry-Level Pricing
Hotjar
Observe Basic
Free
35 Daily sessions
Visualize user behavior with Heatmaps and see what your users see with Recordings.
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month
cux.io
Free CUX Trial
Free Trial
Explore ALL POSSIBILITIES of Business Plus for 2 weeks
- All features in Business +
- 14 days Trial
- NO CREDIT CARD REQUIRED
Free Trial
Hotjar
Free Trial is available
cux.io
Free Trial is available
Ratings
Meets Requirements
8.6
261
9.5
25
Ease of Use
8.9
264
9.4
27
Ease of Setup
9.0
125
9.0
8
Ease of Admin
8.9
115
9.4
8
Quality of Support
8.6
179
9.6
26
Has the product been a good partner in doing business?
8.7
102
9.4
8
Product Direction (% positive)
8.1
257
9.1
26
Features by Category
Metrics
8.7
25
Not enough data
9.1
27
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
8.8
20
Not enough data
8.6
19
Not enough data
8.7
17
Not enough data
8.9
20
Not enough data
8.9
25
Not enough data
Reporting
Feature Not Available
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
8.1
20
Not enough data
8.5
19
Not enough data
8.2
17
Not enough data
8.8
21
Not enough data
Other
8.0
24
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
7.6
17
Not enough data
8.1
15
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
70
Not enough data
Feature Not Available
Not enough data
8.9
139
Not enough data
8.8
139
Not enough data
User Response Methods
8.8
47
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
15
Not enough data
8.7
26
Not enough data
8.3
30
|
Verified
Not enough data
Participant Selection
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
37
|
Verified
Not enough data
9.2
15
Not enough data
Insights
8.8
52
|
Verified
Not enough data
8.6
38
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Generative AI
7.7
5
Not enough data
User Behavior
9.0
70
|
Verified
9.7
11
|
Verified
8.9
71
|
Verified
9.7
11
|
Verified
8.5
51
|
Verified
9.8
9
|
Verified
A/B Testing
9.1
36
|
Verified
9.5
10
|
Verified
8.8
36
8.5
8
|
Verified
8.8
52
|
Verified
9.0
10
|
Verified
8.8
36
|
Verified
Not enough data
Visitor Information
7.6
45
|
Verified
9.4
8
|
Verified
8.6
40
Feature Not Available
Agentic AI - Session Replay
8.8
7
Not enough data
Product Analytics
Not enough data
9.3
10
Not enough data
9.4
11
Not enough data
9.2
8
Not enough data
10.0
10
Feature Not Available
9.6
8
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
9.0
10
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.8
9
Not enough data
8.1
9
Not enough data
9.1
9
Not enough data
7.8
6
Not enough data
8.6
7
Not enough data
Feature Not Available
Feature Not Available
Administration
7.6
7
Not enough data
5.7
5
Not enough data
8.8
8
Not enough data
Generative AI
6.7
5
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
9.0
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance
Feature Not Available
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Feedback Management
Feature Not Available
Not enough data
8.7
10
Not enough data
8.6
11
Not enough data
Feedback Analysis
8.8
8
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
Feedback Sources
Feature Not Available
Not enough data
8.7
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
8.1
6
Not enough data
8.0
5
Not enough data
Survey Management
9.3
7
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
8.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.6
114
9.4
13
8.2
95
9.2
12
8.6
109
9.3
10
8.1
102
9.5
10
8.9
125
9.7
12
Reporting
9.3
153
9.8
15
9.0
147
9.7
13
8.7
127
9.6
12
7.9
106
8.8
12
Categories
Categories
Shared Categories
Hotjar and cux.io are categorized as Product Analytics, Session Replay, Heatmap Tools, Digital Analytics, and E-Commerce Analytics
Unique Categories
Hotjar is categorized as Feedback Analytics, Digital Experience Monitoring (DEM), User Research, Software Testing, and Survey
cux.io is categorized as Customer Journey Mapping
Reviews
Reviewers' Company Size
Hotjar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
cux.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.8%
Computer Software
14.9%
Information Technology and Services
11.1%
Internet
9.5%
Retail
5.7%
Other
43.0%
Computer Software
21.4%
Marketing and Advertising
16.7%
Internet
11.9%
Information Technology and Services
11.9%
Financial Services
4.8%
Other
33.3%
Discussions
What is Hotjar?
1 Comment
MN
https://boardsontop.com/longboard-size-chart/Read more
How is Hotjar different from Google Analytics?
1 Comment
AM
Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the...Read more
cux.io has no discussions with answers
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