Conga CPQ Reviews & Product Details

Conga has helped us centralise and streamline our contract lifecycle management processes within Salesforce. The platform provides strong automation for contract creation, approvals, document generation, e-signatures, and SAP integration workflows. While complex implementations require thoughtful design and governance, the flexibility and scalability have allowed us to support a wide range of commercial contracting scenarios across multiple regions. Overall, Conga has become a key component of our contract management ecosystem and has significantly improved process visibility and efficiency. Review collected by and hosted on G2.com.

Performance with large datasets in shopping cart Review collected by and hosted on G2.com.

It’s hard to use, and there isn’t anything I particularly like about it. Review collected by and hosted on G2.com.

The whole system looks like it was built in the 1990s. Sometimes it feels like we’re back to using Windows 95. Review collected by and hosted on G2.com.

The Conga CPQ Sales team is truly excellent. During our purchase of Conga CPQ, we reached out to the Conga Sales team with our requirements, and they provided a concise demo while also clearly explaining some current limitations of CPQ with large cart, along with plans to address them in the future. All responses from the Sales team were quick, professional, and timely. Review collected by and hosted on G2.com.

The Sales team promised that the large cart limitations would be resolved in the near future, but those limitations are still present and stopping us to close large deals on time. Review collected by and hosted on G2.com.

Conga CPQ has made quoting much more straightforward for our sales team. The system guides users through product choices and pricing so they don’t have to guess or calculate things on their own. It applies the right rules automatically, which keeps quotes consistent and avoids mistakes. Because it works inside Salesforce, everything stays in one place and is easy for reps to use. The support is very responsive since we have deployments frequently related to on going deployments every week we get the help we need from conga team 24/7 Review collected by and hosted on G2.com.

Setting up products, pricing, and rules takes time, especially when there are many variations. For administrators, it requires planning and testing before changes can be rolled out. Review collected by and hosted on G2.com.

What I like about Conga CPQ is flexibility in handling complex configuration, pricing and approval workflows. Since it is built on salesforce platform , it helps sales team to work within a familiar environment while keeping data consistent.Once properly configured, it improves quote accuracy and reduces manual efforts. The customer support they provide is very good and they resolve complex issues in timely manner. Once user are familiar with product , its easy to use for day to day quoting. It can be easily integrated with other external systems as well. Review collected by and hosted on G2.com.

While Conga CPQ is powerful solution, it does come with a learning curve.The initial set up and configuration can be complex and usually require experienced resources.Some part of the user interface could be more intuitive, and troubleshooting can be complex. However, once these challenges are addressed, the platform performs reliably and delivers strong value. Review collected by and hosted on G2.com.

As a consultant at Align tech, I work extensively with Conga CPQ. I found it has realiable solutions for managing complex product configurations and pricng models. We use Conga CPQ on daily basis. from implementaion and suppoet perspective Conga CPQ provides strong configurability to adapt to evolving business requirements. Once implemented corrects it scales well and supports long-term growth. The toght integration with salesforce is a major plus point. It enables seamless data flow across Accounts, opportunities, quotes, orders, Assets and downstream processes which improves transparency and spees-up the Quote-To-Order lifecycle. Sales team gets benefits from generating faster and more accurate quote genartion while finance gain confidence in pricing compliance. Through out our implementation and the on the going business whenever we are in need of assistance Conga Customer support is assisting us with all the queries and suggestions. Review collected by and hosted on G2.com.

As a consultant, my main concern is that with Conga CPQ is it's steep learning curve and maintainance complexity. Advanced pricing rules and configurations requrie strong documentation and it's time consuming in troubleshooting and fixing the issues. From a user experience perspective, Conga CPQA feels functional but dated. NAvigation isn't intutive for sales users, it needs multiple clicks often requires training that natural usability. Review collected by and hosted on G2.com.

We love the way Conga handles their integration with other products. For example, to integrate DocuSign with Conga CPQ, they provide a UI named Configuration Home, where we can enter all integration details and complete the process with a single click. This is why we love Conga—they understand how to make processes simple. Review collected by and hosted on G2.com.

We understand that Conga releases new features, but the initial documentation for these features is not good, and every time we need to understand how to use them, we are required to reach out to Conga Support. They need to improve their documentation. Review collected by and hosted on G2.com.

Conga CPQ documentation is very good, with a tree-like structure and useful filters. We can now filter the documentation based on product and known issue topics. The new documentation portal looks good from a UI perspective and also provides quick results. Review collected by and hosted on G2.com.

Conga CPQ does not provide an action panel like the one it provides for CLM, and due to this, we needed to build our own custom action panel for Proposals, which took time. Review collected by and hosted on G2.com.

We like how Conga keeps releasing new versions of their product. For example, we were previously using X-Author for Contracts 1.0, which was an installation file, and we were facing many issues. Now we use their cloud extension named X-Author for Contracts Advanced, which they manage from their end. Positives of the new version are that there is no machine dependency and automatic updates are available. Review collected by and hosted on G2.com.

We do not like the time it takes for them to fix a simple product bug in Conga CPQ and expect the Conga Engineering team to fix it. Review collected by and hosted on G2.com.

Conga CPQ helps bring structure to the quoting process. It manages product configurations and pricing rules in one place, which makes quotes more reliable. The tool connects well with Salesforce and other Conga products like Composer and Approvals, allowing a smooth flow from quote creation to documentation. Customer support has been useful and responsive when assistance is needed. Review collected by and hosted on G2.com.

The system can feel complex during initial setup, especially for organizations with detailed pricing or approval requirements. New users may need time and training to become comfortable using the tool. Ongoing maintenance also requires careful testing. Review collected by and hosted on G2.com.