Compare Agentforce Sales (formerly Salesforce Sales Cloud) and Close
At a Glance
Market Segments
Mid-Market (46.0% of reviews)
Small-Business (79.1% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
$9.00 1 Seat Per Month
Agentforce Sales (formerly Salesforce Sales Cloud)
Star Rating
(25,767)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plans
Close
Star Rating
(2,032)4.7 out of 5
Market Segments
Small-Business (79.1% of reviews)
Pros & Cons
Entry-Level Pricing
$9.00 1 Seat Per Month
Free Trial is available
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Sales excels in automation and customizable dashboards, which significantly enhance the efficiency of managing sales pipelines and customer relationships. Users appreciate how these features save time and provide real-time insights, making it a powerful tool for sales teams.
- Users say that Close stands out for its user-friendly interface, making it particularly suitable for sales development representatives (SDRs). Many find it easy to learn and use, which is crucial for effective pipeline management and customer response, as highlighted by its quick setup process.
- According to verified reviews, Agentforce Sales has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. This is reflected in feedback praising its comprehensive reporting and tracking capabilities, which help teams maintain strong client relationships.
- Reviewers mention that while Close is easy to use, it may not offer the same depth of features as Agentforce Sales, particularly in areas like automation and advanced analytics. Users have noted that Close is great for straightforward tasks but may lack the robust functionality needed for more complex sales processes.
- Users highlight that Agentforce Sales provides better support for larger teams and mid-market companies, thanks to its extensive feature set and scalability. This is contrasted with Close, which is primarily favored by small businesses, as indicated by its user demographic.
- G2 reviewers indicate that while Close has a strong focus on ease of use, Agentforce Sales offers a more comprehensive solution for businesses looking to integrate various sales functions. Users have expressed that the ability to manage inquiries and track performance in one place is a significant advantage of Agentforce Sales.
Pricing
Entry-Level Pricing
Agentforce Sales (formerly Salesforce Sales Cloud)
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Close
Solo
$9.00
1 Seat Per Month
Built for the individual who wants every lead, pipeline, and conversation in one place.
- 1 user included
Free Trial
Agentforce Sales (formerly Salesforce Sales Cloud)
Free Trial is available
Close
Free Trial is available
Ratings
Meets Requirements
8.8
14,167
9.1
1,753
Ease of Use
8.2
18,163
9.2
1,794
Ease of Setup
7.8
9,100
9.0
1,132
Ease of Admin
7.9
4,493
9.0
568
Quality of Support
8.1
12,368
9.3
1,568
Has the product been a good partner in doing business?
8.4
4,458
9.3
563
Product Direction (% positive)
8.3
13,790
9.5
1,764
Features by Category
Sales Force Automation
8.8
9622
|
Verified
9.0
1359
|
Verified
8.3
6403
|
Verified
Feature Not Available
8.7
9343
|
Verified
9.0
1363
|
Verified
8.3
9554
|
Verified
9.0
1391
|
Verified
8.0
7327
|
Verified
8.3
1166
8.2
7626
|
Verified
9.1
1308
|
Verified
8.0
6768
|
Verified
8.4
1124
8.1
6669
|
Verified
8.3
1131
8.3
7420
|
Verified
8.4
1162
Marketing Automation
8.0
6682
|
Verified
8.7
1264
8.1
7002
|
Verified
8.5
1219
8.5
8138
|
Verified
9.2
1341
7.9
5430
8.2
1133
Customer Support
8.3
6839
|
Verified
8.7
1216
|
Verified
8.1
6388
|
Verified
8.7
1226
|
Verified
8.2
6794
|
Verified
8.7
1260
|
Verified
8.0
5500
|
Verified
8.7
1252
|
Verified
8.2
5990
|
Verified
8.6
1199
|
Verified
Reporting & Analytics
8.5
9043
|
Verified
8.6
1262
|
Verified
8.5
9205
|
Verified
8.8
1283
|
Verified
8.2
7483
|
Verified
8.2
1142
Mobile & Social
7.9
5630
|
Verified
8.2
1075
7.8
5248
|
Verified
7.9
1098
7.7
6110
|
Verified
8.2
1088
Platform
8.5
3690
|
Verified
8.7
1196
|
Verified
8.5
3695
|
Verified
8.8
1215
|
Verified
8.6
3647
|
Verified
8.9
1197
8.4
2906
|
Verified
8.5
1124
8.5
3188
|
Verified
8.0
1070
|
Verified
8.1
3207
|
Verified
8.4
1097
8.7
3679
|
Verified
9.1
1215
|
Verified
8.1
3033
8.4
1114
Integration
8.5
2614
|
Verified
8.8
1123
|
Verified
8.5
3106
|
Verified
8.7
1125
|
Verified
8.5
2921
|
Verified
8.5
1059
|
Verified
Generative AI
7.6
898
Feature Not Available
Agentic AI - CRM
8.1
292
8.5
82
8.0
254
8.5
80
8.3
271
8.6
80
8.1
239
8.5
81
8.1
243
8.7
81
8.2
265
8.8
80
8.3
261
8.7
80
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.7
36
Not enough data
8.4
32
Not enough data
8.6
36
Not enough data
8.4
36
Not enough data
Analysis
8.3
29
Not enough data
8.5
36
Not enough data
8.4
32
Not enough data
8.4
31
Not enough data
Reporting
8.7
30
Not enough data
8.3
25
Not enough data
8.6
23
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
273
7.9
133
8.8
298
8.6
133
8.8
321
9.0
140
8.7
293
8.6
134
Organization
9.0
356
9.2
136
8.8
349
8.9
133
8.8
343
8.9
133
Performance Analysis
8.4
287
8.2
127
8.8
311
8.9
134
Sales Analysis
8.5
285
8.3
134
8.8
303
8.6
134
Generative AI
8.5
125
8.4
82
8.5
125
8.7
82
Agentic AI - AI Sales Assistant
9.2
32
9.8
9
9.2
31
9.6
9
9.0
28
9.4
9
9.1
27
9.4
9
9.3
28
9.8
8
9.1
28
8.9
9
9.3
30
9.8
8
Integrated Workflows
8.7
522
9.1
220
8.5
511
9.1
223
8.1
466
9.0
215
8.1
460
8.7
212
8.9
525
9.0
217
8.4
468
9.0
221
8.6
481
8.9
220
Repeatability and Reportability
8.4
482
8.6
215
8.7
501
8.9
215
8.7
498
8.9
206
8.3
482
8.3
204
7.8
415
7.8
201
AI and Automation
8.5
462
8.2
194
8.4
470
8.1
197
8.3
427
8.2
190
8.0
431
7.9
198
7.8
415
7.8
196
Generative AI
7.4
269
8.0
197
Agentic AI - Sales Engagement
8.3
88
8.5
32
8.5
89
8.5
32
8.6
87
8.6
32
8.4
88
8.3
31
8.3
88
8.8
31
8.2
88
8.8
32
8.5
88
8.9
32
Dialing Options
Not enough data
9.1
150
Not enough data
9.2
151
Not enough data
9.4
17
Agent Tools
Not enough data
8.6
146
Not enough data
8.8
142
Not enough data
9.4
147
Automation
Not enough data
8.9
141
Not enough data
8.5
142
Not enough data
8.6
142
Agentic AI - Auto Dialer
Not enough data
8.8
21
Not enough data
8.8
21
AI Capabilities - Auto Dialer
Not enough data
9.4
17
Not enough data
9.3
17
Not enough data
9.5
17
Call Analytics
8.7
133
Not enough data
8.6
137
Not enough data
8.7
133
Not enough data
8.9
134
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
142
Not enough data
8.7
126
Not enough data
Not enough data
Not enough data
Generative AI
8.3
60
Not enough data
Agentic AI - Conversation Intelligence
8.8
14
Not enough data
9.2
15
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
8.8
14
Not enough data
8.8
15
Not enough data
9.1
15
Not enough data
Text Messaging
Not enough data
8.8
265
|
Verified
Not enough data
9.3
287
|
Verified
Not enough data
9.3
282
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.4
252
Not enough data
8.7
257
Not enough data
8.9
256
Not enough data
Feature Not Available
SMS Platform
Not enough data
9.0
280
|
Verified
Not enough data
9.1
276
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
263
|
Verified
Agentic AI - SMS Marketing
Not enough data
8.6
15
Not enough data
8.4
15
Not enough data
9.0
15
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.6
15
Channels
Not enough data
8.6
106
Not enough data
8.6
107
Not enough data
8.0
107
Design
Not enough data
8.5
109
Not enough data
7.9
106
Not enough data
8.9
107
Not enough data
8.9
106
Not enough data
9.0
103
Generative AI
Not enough data
8.3
103
Not enough data
8.8
102
Revenue Sourcing and Forecasting
8.7
66
Not enough data
8.6
69
Not enough data
8.9
69
Not enough data
8.5
63
Not enough data
8.5
66
Not enough data
8.4
58
Not enough data
8.2
58
Not enough data
CRM Data Enrichment
8.1
64
Not enough data
8.4
62
Not enough data
8.2
59
Not enough data
8.2
65
Not enough data
8.5
56
Not enough data
Account Management
8.3
63
Not enough data
8.1
63
Not enough data
8.1
60
Not enough data
8.2
59
Not enough data
8.7
56
Not enough data
8.4
56
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
8.1
22
Not enough data
8.4
23
Not enough data
8.4
21
Not enough data
8.2
21
Not enough data
8.3
23
Not enough data
Territory Mapping
8.8
32
Not enough data
8.6
30
Not enough data
8.5
30
Not enough data
Route Planning
9.0
29
Not enough data
9.0
31
Not enough data
9.2
32
Not enough data
Sales Performance Management
8.3
27
Not enough data
8.4
30
Not enough data
9.0
30
Not enough data
Presentation and Forms
8.1
26
Not enough data
8.3
29
Not enough data
8.6
29
Not enough data
Platform
Not enough data
8.6
37
Not enough data
9.1
38
Not enough data
9.2
38
Not enough data
9.3
38
Not enough data
9.1
37
Not enough data
8.6
37
Not enough data
9.0
37
Generative AI
Not enough data
9.1
37
Workforce Management
Not enough data
9.3
38
Not enough data
9.1
37
Call Center Infrastructure (CCI)
Not enough data
9.8
9
Not enough data
9.6
9
Not enough data
9.8
10
Not enough data
9.8
9
Administrative
Not enough data
9.7
40
Not enough data
9.2
39
Integrations
8.1
157
Not enough data
8.5
158
Not enough data
8.1
158
Not enough data
8.1
157
Not enough data
8.8
160
Not enough data
Branding & Customizatio
8.1
152
Not enough data
8.2
156
Not enough data
8.3
155
Not enough data
Automatic Rules & Configurations
8.4
156
Not enough data
8.3
156
Not enough data
8.0
158
Not enough data
Agentic AI - Business Scheduling
8.4
33
Not enough data
8.4
34
Not enough data
Sales Performance Features - Sales Planning
8.5
173
Not enough data
8.5
162
Not enough data
8.5
167
Not enough data
8.6
169
Not enough data
8.7
171
Not enough data
8.8
166
Not enough data
8.2
162
Not enough data
Territory Management - Sales Planning
8.6
164
Not enough data
8.5
170
Not enough data
Quota & Capacity Management - Sales Planning
8.4
166
Not enough data
8.4
174
Not enough data
8.4
166
Not enough data
Agentic AI - Sales Planning
8.5
56
Not enough data
8.6
55
Not enough data
Agentic AI - Lead Scoring
8.0
57
Not enough data
8.3
56
Not enough data
8.0
57
Not enough data
8.2
58
Not enough data
Attribution
8.9
455
Not enough data
8.9
461
Not enough data
8.6
436
Not enough data
Discovery
8.9
465
Not enough data
8.6
455
Not enough data
8.6
432
Not enough data
Management
8.5
420
Not enough data
8.7
441
Not enough data
Platform
8.6
431
Not enough data
8.6
432
Not enough data
Agentic AI - Sales Performance Management
8.5
69
Not enough data
8.7
69
Not enough data
8.5
70
Not enough data
Incentives
8.2
433
Not enough data
8.4
496
Not enough data
8.0
430
Not enough data
8.6
508
Not enough data
Personalization
8.6
478
Not enough data
8.8
556
Not enough data
8.9
589
Not enough data
8.6
532
Not enough data
Administrative
8.7
559
Not enough data
8.5
522
Not enough data
8.4
503
Not enough data
Agentic AI - Email Tracking
8.2
62
8.7
22
8.4
60
8.3
22
8.4
60
8.1
20
8.3
62
8.3
21
8.4
61
8.2
21
8.3
60
8.1
20
8.4
63
8.2
21
Analytics
8.3
569
8.6
488
8.4
576
Feature Not Available
8.3
590
Feature Not Available
Customizations
8.7
623
9.0
496
8.5
592
9.2
496
8.6
625
8.8
521
8.4
570
8.6
477
8.4
598
9.2
519
Generative AI
7.5
289
Feature Not Available
Agentic AI - Sales Analytics
8.3
78
9.0
17
8.6
79
8.9
17
8.4
78
8.8
16
8.4
77
9.0
17
8.2
78
8.4
17
Data Sourcing
8.5
966
8.5
163
8.7
997
8.7
163
8.4
899
8.5
163
8.7
1028
8.8
167
8.6
959
8.6
161
Predictive Analytics
8.4
944
8.6
160
8.6
959
8.7
160
8.1
852
8.3
156
8.3
893
8.4
158
Sales Management
8.7
983
9.1
161
8.1
854
8.3
157
8.6
977
8.8
157
8.8
1046
9.2
161
Agentic AI - Outbound Call Tracking
8.6
38
8.5
24
8.6
39
8.4
24
Calling
8.5
185
9.2
665
8.4
176
Feature Not Available
8.7
185
9.0
645
8.7
183
9.3
660
8.6
44
8.8
31
Contacts
8.8
176
8.8
656
8.7
179
8.7
618
8.7
181
9.0
653
Insights
9.1
189
9.3
676
8.9
182
9.0
630
8.3
178
8.7
592
8.5
188
9.0
653
8.4
182
8.8
631
8.7
38
9.0
29
Agentic AI - Sales Coaching
9.0
20
Not enough data
8.9
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
Training
8.8
255
Not enough data
8.8
247
Not enough data
8.5
207
Not enough data
8.5
242
Not enough data
Feedback
8.8
236
Not enough data
8.6
232
Not enough data
8.6
213
Not enough data
8.6
200
Not enough data
8.8
225
Not enough data
8.9
226
Not enough data
8.7
198
Not enough data
Generative AI
7.6
70
Not enough data
Agentic AI - Sales Enablement
8.0
33
Not enough data
8.0
33
Not enough data
8.2
33
Not enough data
Content Management
8.3
351
Not enough data
8.1
342
Not enough data
8.2
328
Not enough data
8.5
318
Not enough data
8.3
335
Not enough data
Analytics
8.7
346
Not enough data
8.4
344
Not enough data
8.5
226
Not enough data
8.3
351
Not enough data
Learning Management - Sales Enablement
8.4
27
Not enough data
8.4
27
Not enough data
8.5
27
Not enough data
Revenue Enablement - Sales Enablement
8.3
26
Not enough data
8.3
28
Not enough data
8.8
27
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
10.0
6
Not enough data
Categories
Categories
Shared Categories
Agentforce Sales (formerly Salesforce Sales Cloud) and Close are categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Sales Analytics, Email Tracking, and CRM
Unique Categories
Agentforce Sales (formerly Salesforce Sales Cloud) is categorized as Sales Planning, Business Scheduling, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Location Intelligence, Field Sales, Sales Coaching, Sales Enablement, Lead Scoring, Sales Performance Management, and Revenue AI Platforms
Close is categorized as Auto Dialer, Customer Communications Management, SMS Marketing, and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Agentforce Sales (formerly Salesforce Sales Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Close
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.8%
Marketing and Advertising
14.9%
Computer Software
8.7%
Real Estate
8.1%
Financial Services
6.6%
Information Technology and Services
5.5%
Other
56.1%
Alternatives
Discussions
When do you need a CRM?
11 Comments
TF
Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
MD
TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest Read more
What are the features of CRM software?
8 Comments
AP
1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,...Read more
How long does it take to generate a new integration?
2 Comments
PE
Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website...Read more
how do I integrate WhatsApp?
2 Comments
KS
You can use Zapier or use API's to link them manually.Read more
